「The toilet in room had to be fixed on two separate days. Staff advised that they could not revise bill, due to room being booked thru a third party app. I was very unhappy with the lack of fixing a simple problem.」
「We reserved a king with a sofa bed. We arrived at 11 at night and they gave us a handicap room with a king and said it had a sofa. We went up and it did not. They could not do anything to help so we had to find somewhere for our daughter to stay not at the hotel. The next day we said we needed to be moved. We were busy but they said we had to come back by a certain time for that to happen which was very inconvenient. We got our room switched and asked to be compensated but received nothing at...
「We love the underground parking, the spaciousness of the rooms, and the location to Belmont University. We have stayed there in the past, but this time it was a busy move in weekend for Belmont and it felt like the hotel maybe wasn’t prepared. I went down for coffee at 7:30 am and they didn’t have any left and it was a long wait for more. Also, since there is only one elevator it takes a very long time every time you need to use it. Finally, while the rooms are beautiful, there was only one USB...
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