接待櫃台

攝政套房飯店的評分

2 out of 5
攝政套房飯店
901 Airport Fwy, Euless, TX

評論

7.8

不錯哦

10 分,有夠讚;253 則評論中有 106 則" "
8 分,不錯哦;253 則評論中有 64 則" "
6 分,一般般;253 則評論中有 34 則" "
4 分,不太好;253 則評論中有 27 則" "
2 分,很糟糕;253 則評論中有 22 則" "

8.0/10

整潔度

8.6/10

員工素質

7.0/10

設施服務

7.6/10

住宿環境和硬體

7.8/10

環保程度

評論

6/10 一般般

MASIEL ESTEFANÍA

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Todo bien, ordenado y tranquilo
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年5月2日回覆
Hi Masiel,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 一般般

Patricia

喜歡:員工素質
於 2024 年 4 月住了 2 晚
Sophia CSR 於 2024年4月25日回覆
Hi Patricia,Providing the highest level of hospitality is our number one priority. We would like to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 有夠讚

marshall

喜歡:整潔度、員工素質和住宿環境和硬體
Quite
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月23日回覆
Hi Marshall,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 很糟糕

Rishi

於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年5月12日回覆
Hi Rishi,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 有夠讚

Brian

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel has undergone renovation recently that makes the interior much nicer. Outside is yet to come, but it is not bad. I've stayed in recently renovated hotels that don't even come close in comfort and cleanliness. Very comfortable room, with working fridge, microwave, and TV. We watched the eclipse from the pool deck, and it was quite quiet and enjoyable. Devita was a standout for service and kindness.
於 2024 年 4 月住了 5 晚
Sophia CSR 於 2024年4月14日回覆
Hi Brian,Nothing motivates us more than honest words of appreciation. We are happy to know that you noticed the changes we have made. We appreciate your kind words and hope to see you again soon on your future travels.

4/10 不太好

L

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Sophia CSR 於 2024年4月14日回覆
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 一般般

Bruce

情侶出遊
喜歡:員工素質
Terrible breakfast, no hot water for tea, no hot food. No real dishes, only styrofoam.
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月11日回覆
Hi Bruce,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 很糟糕

Daylon

於 2024 年 4 月住了 2 晚
Sophia CSR 於 2024年4月29日回覆
Hi Daylon,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 有夠讚

Christi

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月9日回覆
Hi Christi,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 有夠讚

Cynthia

喜歡:整潔度、員工素質和住宿環境和硬體
Was very happy with the room. We checked in after midnight and the clerk said, “You’re late!” He was very friendly and helpful. Would stay again!
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月15日回覆
Dear Guest,We appreciate your 5-star review. It gives us great pleasure to know that you found your room satisfactory and that your late-night check-in went well. Regardless of the time of day, our staff aims to offer all of our visitors cordial and helpful service. We look forward to having you return for again another wonderful visit!

10/10 有夠讚

Gayle

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Girls Night
I had a friend in from out of town and we had a girls night! After a very late night it was great to come back to a comfy room to gossip and have more girl time. Will absolutely stay here again!!!
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月22日回覆
Dear Guest,Thank you so much for your fantastic 10-star review! We're delighted to hear that you and your friend had a wonderful girls' night at our hotel. It's great to know that our comfy rooms added to the enjoyment of your stay. We look forward to hosting you again for more memorable moments!

10/10 有夠讚

juan k

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月9日回覆
Dear Guest,Thank you for the 10 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 有夠讚

Graciela

喜歡:住宿環境和硬體
No more opinion
於 2024 年 1 月住了 1 晚
Sophia CSR 於 2024年1月29日回覆
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 有夠讚

Ansley

於 2024 年 1 月住了 2 晚
Sophia CSR 於 2024年1月29日回覆
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 有夠讚

Margaret

喜歡:整潔度、員工素質和設施服務
Clean, quiet and comfortable. Very kind and helpful staff. Felt safe being a woman traveling alone. The carpets, bedding and artwork very outdated, but this is as not a deal breaker. Appreciate a decent place to stay for the price. Would come again.
於 2024 年 1 月住了 1 晚
Sophia CSR 於 2024年1月18日回覆
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 有夠讚

Steven

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Sophia CSR 於 2024年1月18日回覆
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 有夠讚

Madison

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Everyone was super friendly! 10 out of 10 would recommend to anyone in the area.
於 2024 年 1 月住了 4 晚
Sophia CSR 於 2024年1月18日回覆
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our friendly staff. We strive to provide exceptional service to all of our guests. We appreciate your 5/5 star rating! If there's anything you didn't like or have suggestions for improvement, please feel free to share. Our team is looking forward to hosting you again soon!

6/10 一般般

Marie

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Sophia CSR 於 2024年1月18日回覆
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

4/10 不太好

Arthur

於 2023 年 12 月住了 2 晚
Sophia CSR 於 2024年1月29日回覆
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

8/10 不錯哦

michael

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The man at the front desk was so nice and welcoming and I was in the hospitality industry for many many years and so I look for and appreciate these small things. Would go back when in the area simply because of his smile and attitude. Thanks for being so upbeat and welcoming!
於 2023 年 12 月住了 2 晚
Sophia CSR 於 2024年1月18日回覆
Dear Guest,Our team appreciates your kind words and 4-star rating! We're delighted that our front desk team left a positive impression on you. We strive to provide a warm and welcoming atmosphere, and it's rewarding to know that it was appreciated, especially by someone with extensive experience in the hospitality industry. We look forward to welcoming you back with another smile when you're in the area.

8/10 不錯哦

Blake

Sophia CSR 於 2024年2月9日回覆
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 有夠讚

Andrew

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Sophia CSR 於 2024年1月9日回覆
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 有夠讚

Davina

家庭旅遊
喜歡:整潔度、員工素質和客房舒適度
Coming back soon
Front desk workers were so nice and sweet. Definitely coming back soon!
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2024年1月9日回覆
Dear Guest,A hearty thanks for your review. We're thrilled to hear that our front desk team made a positive impression on you with their kindness and sweetness. Thank you for the wonderful 10-star review! We can't wait to welcome you back soon for another fantastic experience!

10/10 有夠讚

luz

情侶出遊
喜歡:整潔度、員工素質和設施服務
it was quiet and nice but the continental breakfast needs some work food was cold , the rooms are big and spacious but a nice small couch setting would be more comfortable and make it better.thank you for a wonderful stay.till next year.
於 2023 年 12 月住了 2 晚
Sophia CSR 於 2024年1月12日回覆
Dear Guest,Thank you for your positive 5-star rating and for sharing your feedback. We're delighted to hear that you enjoyed the quiet and pleasant ambience. We appreciate your input regarding the continental breakfast and room setup. Rest assured, we'll consider your suggestions to enhance our services. We look forward to welcoming you back next year for another wonderful stay.

4/10 不太好

Holden

情侶出遊
不喜歡:整潔度、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2024年1月1日回覆
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 有夠讚

Joe

於 2023 年 12 月住了 1 晚
Sophia CSR 於 2024年1月1日回覆
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 有夠讚

Jason

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
I stay at this location often and the staff are friendly, and rooms are always clean.
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2023年12月18日回覆
Dear Guest,Thank you for your stellar 10-star review! We're thrilled to hear that you're a regular guest at our location. It's fantastic to know that our friendly staff and consistently clean rooms have made your stays enjoyable. We truly appreciate your loyalty and look forward to welcoming you back on your next visit.

10/10 有夠讚

Tyrone

喜歡:住宿環境和硬體
於 2023 年 12 月住了 2 晚
Sophia CSR 於 2023年12月14日回覆
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

2/10 很糟糕

Bobbie

情侶出遊
喜歡:設施服務
We at Regency every other weekend, but the last few times we have stayed we like to sleep in till around 9:00 which is not late morning. We can gear people in the hall around 7:00 and can’t sleep any later.we will stay at Regency again but hope this gets fixed. Thsnk you Bobbie Dealva
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2023年12月14日回覆
Dear Guest,We're grateful for your feedback and your loyalty to Regency. Your ongoing support means a lot to us. We acknowledge your concerns regarding morning noise disturbances and assure you that we are committed to resolving this issue for a more peaceful stay. We eagerly anticipate your return and the opportunity to offer you an enhanced experience.

8/10 不錯哦

Derek

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
It was a good trip
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2023年12月12日回覆
Dear Guest,We appreciate the 8-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 有夠讚

Tammy

Recommend!
Very clean, quiet and would definitely recommend anyone this place!
於 2023 年 12 月住了 3 晚
Sophia CSR 於 2023年12月12日回覆
Dear Guest,Thank you for the fantastic 10-star rating! We're delighted to hear that you found our place very clean and quiet. It's wonderful that you had a positive experience, and we truly appreciate your recommendation. We look forward to welcoming you or anyone you refer back to our establishment in the future!

8/10 不錯哦

David

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2023年12月11日回覆
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 有夠讚

Kenneth

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It just a Hotel, not much to brag about
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2023年12月9日回覆
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. Our Team is looking forward to serving you again on your future travels.

8/10 不錯哦

Dennis

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 3 晚
Sophia CSR 於 2023年12月9日回覆
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 不錯哦

Sylvester,San Antonio

家庭旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
不喜歡:整潔度
We stayed here 1 night for a cowboys game and room was great and quiet but the only issue is the towels in the restroom were dirty.
於 2023 年 11 月住了 1 晚
Sophia CSR 於 2023年12月6日回覆
Dear Guest,Thank you for your 4-star rating and for choosing our hotel for your Cowboys game stay! We're thrilled you enjoyed the great and quiet room. We appreciate your feedback about the towels and will address this promptly to enhance the overall guest experience. We look forward to welcoming you back for another enjoyable stay!

10/10 有夠讚

Javier Antonio

於 2023 年 11 月住了 1 晚
Sophia CSR 於 2023年12月21日回覆
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 有夠讚

Calvin

喜歡:整潔度
Prompt and PROFESSIONAL
於 2023 年 11 月住了 1 晚
Sophia CSR 於 2023年12月6日回覆
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We're thrilled to hear that you found our service prompt and professional. If you have any suggestions for further improvement, feel free to share. We look forward to hosting you again in the future!

6/10 一般般

Yolanda

於 2023 年 11 月住了 1 晚
Sophia CSR 於 2023年12月20日回覆
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 有夠讚

Molitoni

喜歡:整潔度、員工素質和住宿環境和硬體
Quiet and safe
於 2023 年 11 月住了 1 晚
Sophia CSR 於 2023年11月29日回覆
Dear Guest,Thank you for your 5-star rating! We're delighted to hear that you found our property quiet and safe. If there's anything specific you enjoyed during your stay, feel free to let us know. We look forward to welcoming you again in the future!

6/10 一般般

Cynthia

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
The room was very nice, the staff was lovely, but the amenities (such as breakfast) were lacking.
於 2023 年 11 月住了 3 晚
Sophia CSR 於 2023年11月29日回覆
Dear Guest,We're glad you enjoyed the nice room and found our staff lovely. We'll take note of your comments about the amenities, including breakfast, and explore ways to enhance that aspect of your experience. We appreciate your insights. Looking forward to hosting you again soon.

10/10 有夠讚

Allen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good hotel recommend
Was great clean and everyone super nice
於 2023 年 11 月住了 3 晚
Sophia CSR 於 2023年11月15日回覆
Dear Guest,Thank you so much for your fantastic 10-star review! We're thrilled to hear that you had a great experience with us. Our team takes pride in providing a clean environment and excellent customer service. We look forward to welcoming you back soon!

10/10 有夠讚

gregory

於 2023 年 11 月住了 2 晚
Sophia CSR 於 2023年11月15日回覆
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

6/10 一般般

David

於 2023 年 10 月住了 1 晚
Sophia CSR 於 2023年11月24日回覆
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 有夠讚

Ken

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel staff was so nice and friendly. Breakfast was provided.
於 2023 年 10 月住了 1 晚
Sophia CSR 於 2023年11月5日回覆
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our friendly staff and breakfast. We strive to provide exceptional service to all of our guests. We appreciate your 5/5 star rating! If there's anything you didn't like or have suggestions for improvement, please feel free to share. Thank you for choosing us and we hope to welcome you back in the future!

6/10 一般般

Derek

喜歡:整潔度和員工素質
They must have been short staffed because my room never got cleaned and I was gone 2 whole days. Had to go get my own towels because they didn't replace my old ones.
於 2023 年 10 月住了 3 晚
Sophia CSR 於 2023年11月2日回覆
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 不太好

真實旅客

商務旅客
喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Bargain but not clean
It was very obvious the bedspread AND the blanket below weren't cleaned. There was food stuck to them. Also, a wad of hair came out of an unused towel (not a single hair, a clump that fell out into the bathtub).
於 2023 年 10 月住了 2 晚
Sophia CSR 於 2023年10月31日回覆
Dear Guest,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.

10/10 有夠讚

thomas

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Sophia CSR 於 2023年10月31日回覆
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

2/10 很糟糕

Kevin

商務旅客
不喜歡:員工素質和住宿環境和硬體
It took me 20 minutes and trying three rooms to enter my room because they couldn’t get the door open. Once I entered I couldn’t leave because I would be locked out. Very old and cheap furniture. Air conditioning make loud sound that I can’t sleep. Room should have been $50 not $130 a night.
於 2023 年 10 月住了 1 晚
Sophia CSR 於 2023年10月31日回覆
Dear Guest,We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We're actively addressing the door and furniture issues to enhance guest satisfaction. Our team is also working on resolving the air conditioning noise. We understand your concerns, and we hope to have the opportunity to provide a more positive experience in the future.

6/10 一般般

Richard

情侶出遊
喜歡:整潔度和員工素質
The owners were very nice and the service outstanding. Everything was clean and serviceable. It was just what we needed for our unexpected layover in Dallas.
於 2023 年 10 月住了 1 晚
Sophia CSR 於 2023年10月31日回覆
Dear Guest,We're glad to hear you found our owners nice, service outstanding, and the facilities clean and serviceable during your unexpected layover in Dallas. If there's anything specific you think we could improve to enhance your experience, we'd appreciate your feedback. Looking forward to hosting you again soon!

6/10 一般般

Kelley

家庭旅遊
It was fine.
於 2023 年 10 月住了 1 晚
Sophia CSR 於 2023年10月31日回覆
Dear Guest,Appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.