大廳

宛堡紅屋頂飯店的評分

2 out of 5
宛堡紅屋頂飯店
3017 W Coliseum Blvd, Fort Wayne, IN

評論

6.4
10 分,有夠讚;954 則評論中有 151 則" "
8 分,不錯哦;954 則評論中有 269 則" "
6 分,一般般;954 則評論中有 213 則" "
4 分,不太好;954 則評論中有 169 則" "
2 分,很糟糕;954 則評論中有 152 則" "

6.4/10

整潔度

7.2/10

員工素質

6.2/10

設施服務

6.2/10

住宿環境和硬體

6.8/10

環保程度

評論

10/10 有夠讚

Wen Xiang

喜歡:整潔度和員工素質
非常好的居住环境,床很舒服.
Gabrielle RediResponse Specialist 於 2023年5月16日回覆
亲爱的文祥,韦恩堡红屋顶酒店的每个人都为您的 5/5 分感到自豪。非常感谢您对我们非常舒适的床和良好的生活环境的美言。我们的目标是为所有客人提供愉快的体验,我们很自豪能够通过您的光临实现这一目标。请知道,我们重视您作为我们的客人,并感谢您的反馈。再次感谢您分享您的评论,我们迫不及待地想很快在我们的屋檐下见到您,我们可以为您提供另一种 5 星级体验。真挚地,加布里埃尔Redi响应专家

6/10 一般般

yungchieh

不喜歡:整潔度和住宿環境和硬體
於 2018 年 12 月住了 1 晚

8/10 不錯哦

yungchieh

4/10 不太好

真實旅客

喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Big Smell room
The staff are nice but the room is bad , smelly , not very clean.

8/10 不錯哦

Wei

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

4/10 不太好

Oyekunle

情侶出遊
喜歡:員工素質和設施服務
不喜歡:整潔度
Those bedsheets look dirty
於 2024 年 5 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2024年5月15日回覆
Dear Oyekunle,Thank you for taking the time to tell us about your experience at the RED ROOF INN FORT WAYNE. I am sorry to see that your experience fell short of your expectations due to the cleanliness of the sheets not being to your liking. Please accept our sincerest apologies as this is not the standard of Red Roof. Thank you for bringing this to our attention.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will return, so that we may be able to improve your impression of our Red Roof Inn.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 很糟糕

Marian

寵物同遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It seemed as though there was a party in the parking lot below my window, with blasting music and it did not stop until after 1am!! Totally unacceptable
於 2024 年 5 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2024年5月6日回覆
Dear Marian, Thank you for taking the time to tell us about your experience at the RED ROOF INN FORT WAYNE. I am sorry that your experience was less than ideal due to the noise disturbance indicated. At Red Roof, it is our desire to have your confidence in our abilities to eliminate similar happenings in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 不太好

Jasmine

於 2024 年 4 月住了 1 晚
Olivia RediResponse Specialist 於 2024年5月11日回覆
Hello Jasmine, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fort Wayne and I are saddened to see your 2/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 一般般

Desiree

於 2024 年 4 月住了 1 晚
Carla RediResponse Specialist 於 2024年4月28日回覆
Hello Desiree, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fort Wayne and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 一般般

Luis

於 2024 年 3 月住了 3 晚
Sashauna RediResponse Specialist 於 2024年4月11日回覆
Hello Luis,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FORT WAYNE and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 有夠讚

Jose

喜歡:整潔度和員工素質
於 2024 年 3 月住了 4 晚
Adraine Rediresponse Specialist 於 2024年3月10日回覆
Hello Jose, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FORT WAYNE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 很糟糕

Belinda Robin

喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
Hotel is in an undesirable location with numerous long term residents that are very loud.
於 2024 年 2 月住了 6 晚
Carla RediResponse Specialist 於 2024年3月4日回覆
Dear Belinda,Thank you for taking the time to tell us about your experience at the Red Roof Inn Fort Wayne. We're sorry to hear about the inconvenience caused by the noise from other guests. You also mentioned that our location was not to your liking. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. At Red Roof, your feedback is important to us as we continuously work to improve the guest experience in our hotel.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 很糟糕

Ryan

不喜歡:員工素質、設施服務和住宿環境和硬體
There was literally someone else’s hair in the shower area on the wall and in the tub - it was gross, and constantly doors slamming was not quiet or a restful nights sleep needless to say
於 2024 年 2 月住了 1 晚
LaTunde RediResponse Specialist 於 2024年2月22日回覆
Dear Ryan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FORT WAYNE. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the shower area, the constant doors that were slamming and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 不錯哦

真實旅客

喜歡:員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Nishaye RediResponse Specialist 於 2024年2月9日回覆
Hello Valued Guest,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fort Wayne and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Brittney

情侶出遊, 寵物同遊
喜歡:整潔度和員工素質
不喜歡:設施服務和住宿環境和硬體
Staff is very friendly, the outside areas definitely could use a little TLC. Overall it's a decent place to stay especially for the price
於 2024 年 2 月住了 1 晚
Nishaye RediResponse Specialist 於 2024年2月9日回覆
Hello Brittney, We appreciate your comments regarding your recent stay at the Red Roof Inn Fort Wayne. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very friendly and you loved the upkeep of the property, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Mario G

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very safe and friendly environment. Professional staff.
於 2024 年 2 月住了 1 晚
Oshane RediResponse Specialist 於 2024年2月5日回覆
Dear Mario, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN FORT WAYNE regarding the professional staff and safe environment. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely, Red Roof Management

10/10 有夠讚

Martin

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2024年1月30日回覆
Hello Martin,I am pleased to have had you as our guest at our Red Roof Inn Fort Wayne. Your 5/5 score is much appreciated, as it is great to know that we achieved a great level of service for you. Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

4/10 不太好

Jenny

商務旅客
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Do not recommend
The hotel hallways smelled like Weed. Could not get extra towels when asked. The beds are not comfortable and pillows were rock solid. Asks for $100 extra deposit
於 2024 年 1 月住了 1 晚
Tianna RediResponse Specialist 於 2024年1月21日回覆
Dear Jenny, We are sorry to hear your recent experience at the Red Roof Inn Fort Wayne did not meet your expectations. We are utterly disappointed to read that you encountered these distasteful situation throughout your stay. I will certainly bring this to management's attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Red Roof Management

6/10 一般般

Samuel

商務旅客
不喜歡:員工素質和住宿環境和硬體
於 2023 年 12 月住了 3 晚
Dannielle Rediresponse Specialist 於 2023年12月24日回覆
Hello Samuel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FORT WAYNE and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

10/10 有夠讚

david

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good value and convenient
Recordo Rediresponse Specialist 於 2024年2月12日回覆
Hey David,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Fort Wayne. I'm happy you were pleased with our convenient location and great value. Red Roof aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

4/10 不太好

Teresa

家庭旅遊
喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
2** forget it
Well lets see if you were sanding a board it would have been great. The towels felt like sandpaper, the water had no pressure, and only lasted for less then 5 mins so if are looking for a hot shower you can forget it. The sheets were dirty.
於 2023 年 12 月住了 6 晚
AdraineRediresponse Specialist 於 2023年12月22日回覆
Dear Teresa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FORT WAYNE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the towels, lack of water pressure and the cleanliness of the sheets. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay please report any issues you have to the front desk clerk so they can ensure you are comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels at Red Roof.Sincerely,Red Roof Management

10/10 有夠讚

Omar

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Oshane RediResponse Specialist 於 2023年12月13日回覆
Hello Omar, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FORT WAYNE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 很糟糕

Betsy

不喜歡:整潔度、員工素質和住宿環境和硬體
Inconvenience for travelers. Want a $100 deposit for a $56 room.
於 2023 年 11 月住了 1 晚

4/10 不太好

Lori

團體旅遊
不喜歡:設施服務
It seemed as though there may have been some remodeling in progress, however, small details like tissues and toilet paper were not stocked. The bathroom area specifically was not clean
於 2023 年 11 月住了 1 晚
Tianna RediResponse Specialist 於 2023年11月19日回覆
Dear Lori,Thank you for taking the time to tell us about your staff at the Red Roof Inn Fort Wayne. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of toiletries and the uncleanliness of the bathroom. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

6/10 一般般

Rebecca

不喜歡:整潔度和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Tianna RediResponse Specialist 於 2023年11月18日回覆
Hello Rebecca,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fort Wayne and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 不錯哦

Serafin

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
esta muy bien se los recomiendo, visiten Red Roof Inn Fort Wayne muy acojedor,,
於 2023 年 11 月住了 1 晚
Tianna RediResponse Specialist 於 2023年11月15日回覆
Estimado Serafín,Gracias por tomarse el tiempo para compartir sus comentarios sobre su estadía en el Red Roof Inn Fort Wayne. Apreciamos sinceramente sus comentarios y nos alegra saber que tuvo una excelente experiencia con nosotros, especialmente porque encontró que nuestra ubicación era un lugar acogedor. Red Roof tiene como objetivo brindar una experiencia positiva a todos nuestros huéspedes y nos alegra que haya quedado satisfecho con su estadía.El personal y yo queremos agradecerle nuevamente por publicar su reseña. ¡Esperamos darle la bienvenida nuevamente en el futuro!Atentamente,TiannaRed Roof ManagementRediResponse Specialist

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Service was great, didn't have no issues, Hubby and I enjoyed our stay!!
於 2023 年 11 月住了 2 晚
Tianna RediResponse Specialist 於 2023年11月8日回覆
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Fort Wayne. We sincerely appreciate your comments regarding the services we offer, resulting in your 10/10 score. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely, Tianna Red Roof Management RediResponse Specialist

2/10 很糟糕

Karisha S,Anderson

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I killed multiple Roaches during this stay.
於 2023 年 10 月住了 1 晚
Tianna RediResponse Specialist 於 2023年11月4日回覆
Hello Karisha, I appreciate you sharing your feedback following your stay at the Red Roof Inn Fort Wayne. We strive to provide guest with all the comforts of home so it saddens us to learn that you stay was hindered due to multiple encounters with pests. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured we take this very seriously and have notified management of your comments so they can work with the specialists to ensure everything is as it should be. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Tianna Red Roof Management RediResponse Specialist

8/10 不錯哦

Britney

於 2023 年 10 月住了 2 晚

10/10 有夠讚

Michael J

商務旅客
喜歡:整潔度、員工素質和客房舒適度
Great Value
I've stayed here three times now. The buildings are a little worn out, but the place is alwasy clean and quiet, and the bed is always comfortable. Staff is friendly. Neighborhood is a little weird (near a couple big gentlemen's clubs) but nothing weird going on in the hotel. It's right off the highway, and is a very good price.
於 2023 年 10 月住了 1 晚
Red Roof Inn 於 2023年10月26日回覆
Thank you for your response, we will continue to work harder to keep the building in better shape.

10/10 有夠讚

Vakhtang

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Tianna RediResponse Specialist 於 2023年10月25日回覆
Hello Vakhtang,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Fort Wayne appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

8/10 不錯哦

Ben

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good, Cheap
於 2023 年 10 月住了 1 晚
Tianna RediResponse Specialist 於 2023年10月21日回覆
Dear Ben,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fort Wayne. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the affordability of our location. Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Tianna Red Roof Management RediResponse Specialist

2/10 很糟糕

Salvador

喜歡:整潔度
不喜歡:員工素質和設施服務
Pasamos mal momento ya que nos estaban abusando de robar una toalla la cual nunca la habia puesto en el cuarto y a parte queria que nosotros la pagaramos a pesar de que le enseñamos nuestro equipaje que no llevamos nada y le dijimos que no teniamos esa toalla con nosotros pero ella incistia que debiamos pagar por dicha toalla la cual nunca estuvo en el cuarto
於 2023 年 9 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2023年10月2日回覆
Hola Salvador,Gracias por dejar una reseña de nuestro Red Roof. Usted indicó que no estaba satisfecho con su estadía, lo que resultó en su puntuación de 1/5. Los problemas que nos informó sobre la falta de una toalla y los cargos son realmente lamentables. Nos esforzamos por ofrecer a los huéspedes todas las comodidades del hogar y esto no es algo que nuestros huéspedes suelen experimentar. Realmente aprecio que nos hayas informado sobre esto.Gracias nuevamente por compartir sus inquietudes. Le deseamos lo mejor en sus futuros viajes.Atentamente,Toni-AnnGestión del tejado rojoEspecialista en RediResponseRed Roof Inn - Techo rojo

10/10 有夠讚

Dania V

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Carla Red Roof Management 於 2023年9月25日回覆
Hello Dania, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fort Wayne and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all out guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 不錯哦

Yungchieh

商務旅客
喜歡:員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年9月13日回覆
Hello Yungchieh, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN FORT WAYNE. It’s great to see you enjoyed your stay, resulting in a 8/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee RediResponse Specialist

8/10 不錯哦

Kelly

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The hotel was clean and nice overall. The bathroom was not dirty but was quite outdated and definitely needs an update to match the rest of the hotel room. The water pressure was very low. There was no breakfast out the one morning that we checked, only coffee. Overall it was pleasant but would like to see the bathrooms updated and/or decorated to match the rest.
於 2023 年 9 月住了 4 晚
Kamaria RediResponse Specialist 於 2023年9月8日回覆
Dear KellyThank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FORT WAYNE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score following your stay at Red Roof. However, I sincerely apologize for the issues highlighted which hindered your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

8/10 不錯哦

Cesar

喜歡:整潔度、員工素質和住宿環境和硬體
It’s fair
於 2023 年 7 月住了 7 晚
Xao RediResponse Specialist 於 2023年8月9日回覆
Hi Cesar,Thank you for sharing with us. Our team at the Red Roof Inn Fort Wayne was pleased to see your 4/5 score. I also appreciated that you had a fair experience.Thanks again for sharing with us and we would love to host you again in the future.Appreciatively,XaoRediResponse Specialist

8/10 不錯哦

Mary

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Good service
於 2023 年 7 月住了 1 晚
Kamaria RediResponse Specialist 於 2023年8月3日回覆
Dear Mary,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FORT WAYNE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our service to be good. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

10/10 有夠讚

Luke

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 2 晚
Tianna RediResponse Specialist 於 2023年7月31日回覆
Hello Luke,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Fort Wayne appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

2/10 很糟糕

Veronica

不喜歡:整潔度、住宿環境和硬體和客房舒適度
Unfortunate experience - disgusting
The stay was awful! The room smelled like burnt soup, the walls had water bubbles in them. I had roaches all over my room. Front desk was okay to deal with. I purchased two nights there, couldn’t get through the second night because it was so disgusting and uncomfortable and left.
於 2023 年 7 月住了 2 晚
Tianna RediResponse Specialist 於 2023年8月1日回覆
Hello Veronica,I appreciate you sharing your feedback following your stay at the Red Roof Inn Fort Wayne. I was saddened to read that your stay fell short of your expectations due to the pests you reported, the odor of the room and the other highlighted concerns hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,TiannaRediResponse Specialist

4/10 不太好

Fare

不喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2023年7月29日回覆
Hello Fare, I sincerely apologize that your stay didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours, Toni-Ann Red Roof Management RediResponse Specialist

4/10 不太好

Gina

家庭旅遊
I made a reservation on Expedia’s site when I came to check in there was an issue with the properties site checking in and the deposit. The room also smelled like someone bathed in green rubbing alcohol.
於 2023 年 7 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2023年7月29日回覆
Hello Gina, Thank you for leaving a review. You indicated that you were not pleased with your stay, resulting in your 2/5 score. We’re sorry that we let you down. The issues you brought to our attention regarding checking in being difficult due to system issues, the deposit policy not being to your liking and the room having an odor of rubbing alcohol truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time youre in townSincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

2/10 很糟糕

Larry

不喜歡:整潔度、員工素質和住宿環境和硬體
Roaches
於 2023 年 7 月住了 1 晚
LaTunde Murrant. Rewards Specialist 於 2023年7月25日回覆
Dear Larry,I appreciate you sharing your feedback following your stay at the RED ROOF INN FORT WAYNE. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 不太好

Isaias

不喜歡:整潔度、員工素質和住宿環境和硬體
Rude
於 2023 年 7 月住了 1 晚
Oniel Rediresponse Specialist 於 2023年7月13日回覆
Hello Isaias,Thank you for taking the time to write a review of your stay at the Red Roof Inn Fort Wayne. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you found others at our hotel to be rude. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,OnielRediresponse Specialist

2/10 很糟糕

Karisha S,Anderson

情侶出遊
不喜歡:整潔度、員工素質和住宿環境和硬體
We have stayed here a few times over the last couple of months. It was reasonably priced and clean. This stay the room was not very clean, the refrigerator did not work and my husband killed a roach crawling out of the tv console. We won't stay here again!
於 2023 年 7 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年7月7日回覆
Dear Karisha,The team at the RED ROOF INN FORT WAYNE are happy to know the location was clean and the rates reasonable. However it was saddening to know that your stay was not as ideal, as reflected in your 1/5 score. You made mention the room was unclean, and there was a pest situation you reportedly encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

8/10 不錯哦

Micheal,Cottonwood Heights

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Very friendly staff
於 2023 年 6 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年7月6日回覆
Dear Micheal, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN FORT WAYNE. We appreciate your kind remark highlighting our very friendly staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

2/10 很糟糕

William

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
於 2023 年 6 月住了 1 晚
Gabrielle RediResponse Specialist 於 2023年6月9日回覆
Thank you for taking a moment to leave a review, William. Myself and the staff at the Red Roof Inn Fort Wayne were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRediResponse Specialist

6/10 一般般

Nuru

喜歡:住宿環境和硬體
Feel welcomed
於 2023 年 6 月住了 2 晚
Dannielle Rediresponse Specialist 於 2023年6月6日回覆
Dear Nuru,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FORT WAYNE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the welcomed feeling you had. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management

6/10 一般般

Therese

於 2023 年 5 月住了 2 晚
Xao RediResponse Specialist 於 2023年6月21日回覆
I appreciate the time that you took to share your sentiments with us, Therese. Our team at the Red Roof Inn Fort Wayne appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps us to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRediResponse Specialist

4/10 不太好

Clayton

不喜歡:整潔度和住宿環境和硬體
於 2023 年 5 月住了 1 晚
Gabrielle RediResponse Specialist 於 2023年5月29日回覆
Thank you for taking a moment to leave a review, Clayton. Myself and the staff at the Red Roof Inn Fort Wayne were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle RediResponse Specialist