住宿正面 (夜晚)

歐本紅屋頂飯店的評分

2 out of 5
歐本紅屋頂飯店
503 Ley Drive, Auburn, IN

評論

8.2

非常好

10 分,有夠讚;384 則評論中有 156 則" "
8 分,不錯哦;384 則評論中有 143 則" "
6 分,一般般;384 則評論中有 44 則" "
4 分,不太好;384 則評論中有 26 則" "
2 分,很糟糕;384 則評論中有 15 則" "

8.2/10

整潔度

8.4/10

員工素質

7.6/10

設施服務

8.0/10

住宿環境和硬體

8.2/10

環保程度

評論

2/10 很糟糕

Shouhung

於 2023 年 5 月住了 4 晚
Kerry-Lee RediResponse Specialist 於 2023年6月27日回覆
Dear Shouhung, We at the RED ROOF INN AUBURN are disappointed to have earned your scoring of 1/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

8/10 不錯哦

Gabriel,Horizon City

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great value. Clean and great wifi for work
於 2024 年 5 月住了 3 晚
Olivia RediResponse Specialist 於 2024年5月17日回覆
Hello Gabriel, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Auburn. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our great value and our clean and great Wi-Fi. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 不錯哦

Kim

喜歡:整潔度和員工素質
Ok
於 2024 年 5 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2024年5月8日回覆
Dear Kim, We at the RED ROOF INN AUBURN are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 有夠讚

Balbina

Very nice
於 2024 年 4 月住了 1 晚
Adraine Rediresponse Specialist 於 2024年4月17日回覆
Dear Balbina, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AUBURN. We sincerely appreciate your comments and are happy to hear you had a very nice experience with us. Positive feedback like yours is always welcome as it is our aim to always improve our guest experience at Red Roof. We hope to continue to provide great experiences for you and we look forward to providing you with exceptional service in the future.Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 有夠讚

Brian

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Gabrielle RediResponse Specialist 於 2024年4月15日回覆
Thank you for taking a moment to leave a review, Brian. The staff and I at the Red Roof Inn Auburn appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

4/10 不太好

Georgia

家庭旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
Bedspread dirty, hot water kept disappearing, mngt allowed someone in next rm to repeatedly go in & out of rm all nite & slam doors & scream foul language into repeat phone calls.
於 2024 年 4 月住了 1 晚
Dannielle Rediresponse Specialist 於 2024年4月14日回覆
Dear Georgia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AUBURN. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean bedspread, loud noise from doors slamming and the issue with the water. We apologize for your experience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 有夠讚

Tabatha

寵物同遊, 家庭旅遊
House keeping was pretty persistent even when we cleaned up after ourselves and always wanted in our room
於 2024 年 3 月住了 7 晚
Oshane RediResponse Specialist 於 2024年4月1日回覆
Dear Tabatha, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN AUBURN. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 有夠讚

JONATHAN,CANYON LAKE

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
No complaints
於 2024 年 3 月住了 1 晚
Xao RediResponse Specialist 於 2024年3月18日回覆
Hi Jonathan,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Auburn with us. It was so rewarding to see that we earned your 5/5 score by providing you with a complaint-free stay. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Angel

於 2024 年 3 月住了 1 晚
LaTunde RediResponse Specialist 於 2024年3月28日回覆
Hello Angel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AUBURN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 有夠讚

Christy

喜歡:住宿環境和硬體
於 2024 年 2 月住了 1 晚
Recordo Rediresponse Specialist 於 2024年2月11日回覆
Hello Christy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Auburn and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 有夠讚

Mark

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff friendly. Old looking on outside but clean and comfortable inside
於 2024 年 2 月住了 1 晚
Oshane RediResponse Specialist 於 2024年2月5日回覆
Dear Mark,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN AUBURN regarding the friendly staff and clean rooms. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

4/10 不太好

Tammy

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
They don't offer breakfast the rooms are nit very clean i had to clean the room before we could stay
於 2023 年 10 月住了 3 晚
Oniel Rediresponse Specialist 於 2024年1月10日回覆
Hi Tammy,Thank you for taking the time to write a review of your stay at the Red Roof Inn Auburn. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Please accept our apologies for any inconvenience caused by the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Regards,RedRoof Management

10/10 有夠讚

Vincent

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The bathrooms need updated lighting they are dim. The carpets need replaced in hallways and rooms. Other than that it was great!
於 2023 年 12 月住了 3 晚
Kamaria RediResponse Specialist 於 2024年1月4日回覆
Dear Vincent,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN AUBURN. It's great to hear that you were pleased with our location. However, I sincerely apologize for the upkeep of the bathroom, the carpet and the other issues highlighted which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 有夠讚

Ella

於 2023 年 12 月住了 1 晚
Kamaria RediResponse Specialist 於 2024年1月3日回覆
Hello Ella, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AUBURN and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 有夠讚

Margaret

寵物同遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property was very clean. Everyone was courteous and friendly. The bed was comfortable and the room quiet. Slept great. Thank you for providing us a great place to stay. When we visit our son we will return.
於 2023 年 12 月住了 1 晚
Oshane RediResponse Specialist 於 2023年12月19日回覆
Dear Margaret,Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN AUBURN regarding the cleanliness, friendly staff and comfortable room. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

8/10 不錯哦

Gary

Recordo Rediresponse Specialist 於 2024年2月12日回覆
Hello Gary, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Auburn and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 有夠讚

Jennifer

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Devorine RediResponse Specialist 於 2023年12月8日回覆
Thank you for taking a moment to rate your experience, Jennifer. The staff at the Red Roof Inn Auburn and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 有夠讚

Kim

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was a very nice place we would definitely stay there again !
於 2023 年 10 月住了 1 晚
Devorine Red Roof Management 於 2023年11月30日回覆
Hi Kim,Thank you for your kind comments following your stay at Red Roof Inn Auburn. I am happy you found our location a very nice place. Positive feedback like yours, is always an encouragement to our Red Roof staff as we strive to continuously improve the quality of our guest experience. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 不錯哦

Gary

喜歡:整潔度和員工素質
clean and convenient..
於 2023 年 11 月住了 4 晚
Devorine Red Roof Management 於 2023年11月28日回覆
Hi Gary!Thank you so much for your response and I am delighted to hear that your found our location clean and convenient. It's feedback like yours helps us to continuously strive to deliver on exceptional guest services. Thank you for choosing Red Roof Inn Auburn. We hope we have the opportunity to see you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

4/10 不太好

Eric

喜歡:整潔度
不喜歡:員工素質
於 2023 年 11 月住了 1 晚
Devorine Red Roof Management 於 2023年11月25日回覆
Thank you for taking a moment to rate your experience, Eric. The staff at the Red Roof Inn Auburn and I appreciate but is deeply saddened to see your 2/5 score following your stay. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 不錯哦

Trevallian

喜歡:整潔度、設施服務和住宿環境和硬體
Hotel was fine, and the stay met my expectations especially for the price. The front desk staff had a hard time finding my reservation. That may have happened because I have a unique name that isn’t easy to spell.
於 2023 年 11 月住了 1 晚
Tianna RediResponse Specialist 於 2023年11月16日回覆
Dear Trevallian,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Auburn. It is so rewarding to read that we met your expectations, prompting your 4/5 score. However, you mentioned that the front desk had a hard time finding your reservations and for that, I sincerely apologize. Please know that Red Roof value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Tianna Red Roof Management RediResponse Specialist

10/10 有夠讚

Matthew

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was nice and clean, The staff were very helpful, I showed up earlier than planned and the person working the front desk let me check in early with no trouble at all. I was very appreciative for this, I was tired from driving, and he made it very easy due me.
於 2023 年 11 月住了 1 晚
Tianna RediResponse Specialist 於 2023年11月12日回覆
Dear Matthew, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Auburn. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the friendliness of our staff, the convenience of our location and the cleanliness of your room. Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

4/10 不太好

Lynette

不喜歡:設施服務和住宿環境和硬體
The bed was way too worn in. The springs felt like they were digging into every part of my body that was touching the bed. Sleep did not come very easily, nor was I able to stay asleep.
於 2023 年 11 月住了 2 晚
Tianna RediResponse Specialist 於 2023年11月6日回覆
Dear Lynette, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Auburn. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the bed as it was very uncomfortable. I am sorry for your experience prompting a 2/5 score. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us improve our services. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

8/10 不錯哦

Cindy

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Tianna RediResponse Specialist 於 2023年11月6日回覆
Hello Cindy, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Auburn appreciate your 8/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I were happy to see we met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Tianna Red Roof Management RediResponse Specialist

6/10 一般般

Angie

喜歡:整潔度和住宿環境和硬體
不喜歡:客房舒適度
於 2023 年 11 月住了 2 晚
Tianna RediResponse Specialist 於 2023年11月7日回覆
Hello Angie, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Auburn and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Aaron

於 2023 年 10 月住了 1 晚
Tianna Rediresponse Specialist 於 2023年11月19日回覆
Hello Aaron,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Auburn appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof Management Rediresponse Specialist

8/10 不錯哦

Aden

商務旅客
喜歡:員工素質和住宿環境和硬體
There was no surprise problems. For the price this stay was very fair. Staff was friendly and helpful. Cleanliness was good enough.
於 2023 年 10 月住了 21 晚
Tianna RediResponse Specialist 於 2023年10月31日回覆
Hello Aden, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Auburn. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were satisfied with the hospitality of our front desk staff and the spotlessness of your room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Red Roof hope to continue to provide great experiences for you. We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely, Tianna Red Roof Management RediResponse Specialist

2/10 很糟糕

David,South Bend

不喜歡:設施服務和住宿環境和硬體
There was roaches crawling on the floors I’m the morning after waking up in the morning.
於 2023 年 10 月住了 1 晚
Tianna RediResponse Specialist 於 2023年10月27日回覆
Dear David,I appreciate you sharing your feedback following your stay at the Red Roof Inn Auburn. I was saddened to read that your stay fell short of your expectations due to the pests you reported. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Tianna Red Roof Management RediResponse Specialist

10/10 有夠讚

Arpad

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Always Great
have stayed here a few times. Well maintained clean and comfortable.
於 2023 年 10 月住了 2 晚
Recordo Rediresponse Specialist 於 2023年10月23日回覆
Hello Arpad,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AUBURN. It's great to see you enjoyed your stay, resulting in a 5/5 score. I'm happy you were pleased with our clean and comfortable rooms. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 一般般

Morgan

喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚
Tianna RediResponse Specialist 於 2023年10月22日回覆
Hello Morgan,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the Red Roof Inn Auburn. It's great to see that you were satisfied with your stay, resulting in a 6/10 score. Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 不錯哦

Amanda

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Check in was easy and fast. Got to the room and the TV wasn't working due to housekeeper smashing cords behind dresser. But the front desk guy was so nice enough to come help us. I wish I remembered his name but he was great!
於 2023 年 10 月住了 1 晚
Linton Red Roof Management Rediresponse Specialist 於 2023年10月21日回覆
Dear Amanda,Thank you for telling us about your recent visit to RED ROOF INN AUBURN. I was happy to read that our fast check-in and great front desk personnel was to your liking. However, you indicated that the issue with the Tv was less than ideal. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,LintonRed Roof ManagementRediresponse Specialist

6/10 一般般

Beth

Not sure why it got so many good reviews on Expedia. It was okay, but nothing special. Floor of room was sticky but everything else was clean. Quite a bit of noise from I-69 running close by. Woken up twice in the middle of the night - first time by people in room above sounding like they were moving furniture and dropping heavy items on the floor for several minutes. Woken up second time by desk clerk walking around lobby and talking on the phone. My room was right next to the lobby. Wouldn't stay there again.
於 2023 年 10 月住了 1 晚
Oniel Rediresponse Specialist 於 2023年10月20日回覆
Hey Beth,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Auburn. Please accept our most sincere apologies for any inconvenience during your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Sincerely,Oniel Red Roof ManagementRediresponse Specialist

8/10 不錯哦

Angela

情侶出遊
No breakfast
於 2023 年 10 月住了 1 晚
Tianna RediResponse Specialist 於 2023年10月19日回覆
Dear Angela,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Auburn. It's great to see we earned your 4/5 score. You mentioned that there was no breakfast however, we do have a few restaurants that is less than a mile from this location.Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

6/10 一般般

Randall

喜歡:整潔度和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Tianna RediResponse Specialist 於 2023年10月27日回覆
Hello Randall, Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn Auburn appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Constance

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good stay
Had everything I wanted except breakfast. Easy parking with small trailer. I had little problem finding it but road construction didn’t help.
於 2023 年 10 月住了 1 晚
Tianna RediResponse Specialist 於 2023年10月18日回覆
Hello Constance, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the Red Roof Inn Auburn. It's great to read that you were pleased with the breakfast offered and the trailer parking. However, you mentioned that the hotel was a bit difficult to locate. Nevertheless, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Red Roof value you as a our guest and welcome your 10/10 score. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 有夠讚

David

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Tianna RediResponse Specialist 於 2023年10月11日回覆
Hello David,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Auburn and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Gerald

於 2023 年 10 月住了 2 晚
Toni-Ann RediResponse Specialist 於 2023年10月30日回覆
Hello Gerald,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Donna

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2023年9月19日回覆
Hello Donna,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 不錯哦

Donna

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2023年9月17日回覆
Hello Donna,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 不太好

kenneth

於 2023 年 9 月住了 3 晚
Toni-Ann RediResponse Specialist 於 2023年10月5日回覆
Hello Kenneth,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the futureSincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Larry,Greeneville

情侶出遊, 商務旅客
喜歡:員工素質、設施服務和住宿環境和硬體
Nice place. Rooms very well kept. Only draw back was no breakfast or juice of any kind.
於 2023 年 9 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年9月10日回覆
Dear Larry, Thank you for taking the time to tell us about your experience at the RED ROOF INN AUBURN. I am happy that your experience was favorable as you highlighted our well kept rooms. You however indicated there was no breakfast. At Red Roof, it is our intention to have your confidence in our abilities to continue to improve. Please know that we value you as our guest and appreciate your business. Thank you for sharing your feedback.Very truly yours, Kerry-Lee RediResponse Specialist

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 3 晚
Tianna RediResponse Specialist 於 2023年9月6日回覆
Hello Valued Guest,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Auburn appreciate your 8/10 score following your stay. Our goal at Red Roof is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

8/10 不錯哦

Carl

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 4 晚
Toni-Ann RediResponse Specialist 於 2023年9月5日回覆
Hello Carl, Thank you for being our guest. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience. I do hope that you will return to our hotel, or any other long term lodging locations in the future. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

6/10 一般般

Sara

家庭旅遊
於 2023 年 9 月住了 2 晚
Kamaria RediResponse Specialist 於 2023年9月4日回覆
Hello Sara, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AUBURN and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

6/10 一般般

Steven

家庭旅遊
喜歡:整潔度
noisy.
Everything was clean. No breakfast at all. Room was very nice but the a/c was extremly loud...like a diesel engine in the room idling all night.
於 2023 年 8 月住了 1 晚
Oshane RediResponse Specialist 於 2023年8月29日回覆
Dear Steven, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN AUBURN regarding the cleanliness and nice room. I do apologize for the noise disturbances caused along with the other issues highlighted that hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

6/10 一般般

Gregory

喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
Check in was easy, room was clean and quiet, but 2 complaints: 1. No breakfast, although there are restaurants nearby. 2. The bed felt like a piece of padded plywood set on top of a set of box springs. Ironically, it felt like the same setup as one I slept on at a new Red Rood in Corbin Ky. If Red Roof is building or upgrading their motels with this type of setup, I'm going to have to look at other options going forward.
Tianna RediResponse Specialist 於 2023年8月18日回覆
Hello Gregory,Thank you for taking the time to tell us about your experience at the Red Roof Inn Auburn. It was great to hear that you had a hassle free check in process and was pleased with the cleanliness of your room. However, you indicated that the mattress was not to your liking and that the fact that there was no breakfast served, hindered your stay. We are sorry you had a less than satisfactory experience nevertheless, we appreciate your feedback as we strive to continuously improve the quality of our services and guest experiences.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you in the future.Sincerely,TiannaRediResponse Specialist

10/10 有夠讚

Kristin

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
5/5 stars
於 2023 年 8 月住了 1 晚
Sashauna Red Roof Management 於 2023年8月17日回覆
Dear Kristin,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Auburn. I'm so glad we earned your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 一般般

Syreina

No morning coffe
於 2023 年 8 月住了 2 晚
Xao RediResponse Specialist 於 2023年8月31日回覆
HI Syreina,Thank you for sharing your feedback with us. The team at the Red Roof Inn Auburn appreciated your 3/5 score. However, you stated that there was no morning coffee, which dampened your experience. Please accept our deepest apologies for this. Once again, we would like to thank you for sharing with us. It would be our pleasure to have you under our roof again in the future.With thanks,XaoRediResponse Specialist

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The staff was very kind. The room was clean
於 2023 年 8 月住了 3 晚
Gabrielle RediResponse Specialist 於 2023年8月10日回覆
Dear Valued Guest,Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn Auburn appreciate your 8/10 score following your stay. I am happy that our very kind staff and clean room pleased you. We aim to deliver positive experiences and we’re happy you were satisfied. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,GabrielleRediResponse Specialist

10/10 有夠讚

dorie,milton

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff, felt safe and it was clean
於 2023 年 8 月住了 1 晚
Xao RediResponse Specialist 於 2023年8月9日回覆
The team at our Red Roof Inn Auburn would like to thank you for sharing your feedback with us, Dorie. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our friendly staff, along with our cleanliness and ability to make you feel safe, which delighted our staff.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us again in the future. Faithfully,XaoRediResponse Specialist