All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 193 out of 276 reviews" "
10 - Excellent
193
Rating 8 - Good. 53 out of 276 reviews" "
8 - Good
53
Rating 6 - Okay. 13 out of 276 reviews" "
6 - Okay
13
Rating 4 - Poor. 7 out of 276 reviews" "
4 - Poor
7
Rating 2 - Terrible. 10 out of 276 reviews" "
2 - Terrible
10
9.4/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.4/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Excellent
DeSean
Traveled with family and small children, Traveled with family
Thank you for your review and feedback, we are glad you enjoyed your stay! We hope to welcome you again in the future to provide you with an even better stay!
The staff was ok the hotel was really clean breakfast could be way better everyone doesn’t eat pork products that’s definitely a conversation needs to be held
Violet
Stayed 6 nights in May 2024
Response from Management on 2024/5/14
Thank you so much for your review and feedback. We appreciate feedback from our guests so we can identify where we can improve. We hope any future stays will be even better than the last!
Great staff clean rooms easy access for other things in the area
Stephen
Stayed 5 nights in May 2024
Response from Management on 2024/5/11
Thank you for your review and feedback, we are thrilled to receive feedback like yours where we can celebrate our front desk and housekeeping teams! We hope to welcome you again soon.
Loved the king suit and it had everything you need dishes bowls pots pans forks knives spoons glasses coffee maker toaster cook top microwave and fridge walk in shower.
Love this place.
Richard
Stayed 9 nights in Apr 2024
Response from Management on 2024/5/4
Thank you so much for your review and feedback. It is always such a pleasure to see when our guests enjoy their experience. We enjoyed having you as our guest and hope to welcome you again soon!
4/10 Poor
William
Traveled with partner
2024/4/30
Disliked: Cleanliness, amenities
The room had a smell of cleaning solution. Had to turn off the a/c unit because the fan made a loud noise. The shower sprayed water over the floor. Not what I expected!!!
William
Stayed 1 night in Apr 2024
Response from Management on 2024/5/1
Thank you so much for your feedback. You feedback will be passed along to our team to review and address the issues you experienced. We hope you'll give us another opportunity in the future to provide an exceptional stay.
The rooms were very clean and updated. Staffing was great and hospitable. The complimentary breakfast was also good, multiple options to choose from. I would definitely stay again.
John
Stayed 2 nights in Mar 2024
Response from Management on 2024/4/27
Thank you so much for your review and feedback, we are thrilled to hear you enjoyed the property and our team! We hope to see you again in the future!
10/10 Excellent
Laura
2024/4/20
Laura
Stayed 1 night in Apr 2024
Response from Management on 2024/5/11
Thank you so much for taking the time to provide your review, we are thrilled to see you enjoyed your stay!
Thank you very much for your review and feedback. We are glad your overall stay was enjoyable, but we hope to hit a 5 out of 5 worthy stay if you stay with us again in the future!
The hotel was clean and staff friendly, but as you can expect pillows were filled with air. We had such a great time stuffing the pillows with the extra towels we were able to get. Unfortunately there werent any extra pillows to go around. The best part was having to hear very loud music from a bar right next to the hotel until about 2am. We called the front desk they already knew what the problem was, and was familiar because it was an ongoing problem. They said they would call the sheriff but after 30 minutes we decided to call ourselves. Local law enforcement showed up and was able to get the bar to quiet down for 10 minutes before they went back to max sound. The walls are also very thin so if you have active neighbors then you will get an opportunity to enjoy the ound they make. If you have a long trip ahead of you the next day after a long day at Carowinds and want your much needed sleep interrupted or impossible to obtain due to terrible pillows and loud noises then this hotel is the best place you'll find!
Karolina
Stayed 2 nights in Apr 2024
Response from Management on 2024/4/15
Thank you for taking the time to provide a review and feedback. I would like to sincerely apologize that this was the experience you had. Unfortunately, our area is not considered residential and the city's sound ordinance allows excessive music until 2am. When we receive complaints, we do call the local Sheriff's office; unfortunately, like us, their hands are tied because the bar is not breaking the sound ordinance. We hate when this impacts our guests and staff, but have yet to be able to find a resolution with the city or the bar at this time. We do hope you'll give us another chance in the future to provide an exceptional experience.
Hotel is in a perfect spot for the amusement park, clean nice staff
Tracey
Stayed 3 nights in Mar 2024
Response from Management on 2024/4/15
Thank you for your review and feedback! It's always such a pleasure for our team to be able to celebrate positive feedback such as yours. We enjoyed having you as our guest and hope to see you again if you visit Carowinds in the future!
Thank you for your review and feedback! It's always such a pleasure for our team to be able to celebrate 5 out of 5 worthy stays. We enjoyed having you as our guest and hope to see you again if you visit Carowinds in the future!
10/10 Excellent
Tracy
Traveled with family
2024/4/7
The hotel was great and the outside seating was perfect.
Tracy
Stayed 1 night in Apr 2024
Response from Management on 2024/4/15
Thank you for your review and feedback, we are glad to see you enjoyed your stay! We enjoyed having you as our guest and hope to provide you another 5 out of 5 worthy stay if you find yourself in our area in the future!
Thank you for your review. We are glad we are conveniently located for your visit to Carowinds. It looks like we missed the mark during your stay in some areas. Our team is consistently working to improve in hopes to provide every guest with an exceptional stay. We hope you'll give us another chance in the future to provide a 5 out of 5 worthy stay!
10/10 Excellent
Jason
2024/4/5
Jason
Stayed 1 night in Apr 2024
Response from Management on 2024/4/27
Thank you for your review, we are glad to see that you enjoyed your stay and hope to welcome you again in the future!
8/10 Good
Leisa
Traveled with family
2024/4/4
Liked: Property conditions & facilities
The hotel was clean, loved the parking area, convenient to Carowinds Park
Leisa
Stayed 2 nights in Mar 2024
Response from Management on 2024/4/15
Thank you for your review and feedback, we are glad to see you enjoyed your overall stay. We enjoyed having you as our guest and hope to have the chance to provide a 5 out of 5 worthy stay if you find yourself in Fort Mill in the future!
10/10 Excellent
Bernadette
2024/3/31
Bernadette
Stayed 1 night in Mar 2024
Response from Management on 2024/4/21
Thank you for your review, we are thrilled to see you enjoyed your experience and hope to welcome you again soon!
10/10 Excellent
Gary
Traveled with family and small children, Traveled with partner, Traveled with family
Thank you for your review and feedback! We are glad to see you enjoyed the rooms, we hope you stay with us again so we can provide you with a 5 out of 5 worthy stay in the future!
Thank you so much for your review and feedback, we are always thrilled when we hit the mark with our guests! We enjoyed having you as our guest and hope to see you again soon!
This was a very nice and clean hotel. Pet friendly which is important to us. Nice hot breakfast. Room has refrigerator, cook top, microwave and dishwasher and coffee pot. Really made it easy to feel at home.
They also provide shampoo, conditioner and body wash, which is great because it’s one less thing I have to pack.
caroline
Stayed 1 night in Mar 2024
Response from Management on 2024/3/4
Thank you for your review and feedback! We always appreciate specific feedback from our guests so we can see what impacts their experience the most. We are glad to hear you enjoyed your overall experience and hope any future stays with us are a 5 out of 5 worthy experience!
Nice place to stay and having a kitchenette was also good. However we stayed on the back part of the hotel and there is a bar back there that plays music very loudly until 2am which was not enjoyable and made it difficult to sleep. Guests should know about the music and bar before booking.
Jonathan
Stayed 5 nights in Feb 2024
Response from Management on 2024/2/17
Thank you for your review and feedback. We are glad you enjoyed the amenities of the room you stayed in. We apologize about the bar, we are working to come to a mutual understanding with those that operate the bar; however, our biggest obstacle is the city's noise ordinance that has larger restrictions on residential areas than areas where business operate. We hope you'll give us a chance in the future to provide you with an even better overall experience!
Updated, clean and the room was more than what inexpected. Full size fridge and even a 2-burner stove. Comfy bed.
sharon
Stayed 1 night in Feb 2024
Response from Management on 2024/2/17
Thank you for your review and feedback, we are so glad to hear you enjoyed your stay! We enjoyed having you as our guest and hope to see you again soon!
Thank you for your review, we love to hear when out guests enjoy their stays!
8/10 Good
Simone
Business traveler, Traveled with family
2024/1/28
Liked: Amenities
Disliked: Staff & service
Check in lady very unfriendly never greeted us, I told her why I was there, she is watching videos on her phone
Check out ladies in the morning where very friendly wish I would have had them last night.
I stayed her because I had stayed at a different Town Place before and the service was fantastic.
Had I checked the reviews I would have never stayed there.
So unless management steps in and changes it’s never gonna get good reviews
Simone
Stayed 1 night in Jan 2024
Response from Management on 2024/1/29
Thank you for your review and feedback. I am so sorry to hear that your check in experience was not up to our expectations, we have a newer member of our team on our evening shifts and we have been working with her to ensure she is following Marriott expectations and creating a pleasant welcoming environment to our guests. I am glad to hear the rest of your stay was positive and hope you'll give us another chance in the future to provide an exceptional overall stay!
Thank you very much for your review, we are excited to see you enjoyed your stay!
10/10 Excellent
Valerie
Traveled with family
2023/12/28
Friendly and fast check-in. Super clean and really nice rooms!
Valerie
Stayed 1 night in Dec 2023
Response from Management on 2024/1/29
Sorry for the delay in response! Thank you for your review and feedback, we are glad to hear you had an excellent experience during your stay and hope to see you again in the future!
Sorry for the delay in response! Thank you for your review, we are glad you enjoyed your overall stay at our property. We hope any future stays will be even better than the last!
Sorry for the delay in response! Thank you very much for your review, we are so glad to see you enjoyed your stay and hope you stay with us again soon!
Great location, very friendly staff, excellent amenities, very clean,comfortable bedding. My only complaint is the incidental fee that wasnt displayed when booking & the complimentary breakfast was disgusting. But even with those issues id absolutely stay again
Kiara
Stayed 2 nights in Nov 2023
Response from Management on 2023/11/28
Thank you for your feedback, we will check out information to ensure the incidental fees display on our third party listings for transparency for future guests. We are glad you enjoyed your overall experience and hope any future stays are even better than this one!
Thank you for your review, we are so glad you enjoyed!
10/10 Excellent
Luis
2023/10/28
Luis
Stayed 1 night in Oct 2023
Response from Management on 2023/11/28
Thank you for your review, we are so glad you enjoyed!
4/10 Poor
Michelle
Traveled with family
2023/10/25
Disliked: Cleanliness
They should close for a complete cleaning of the rooms. Room 222, tub did not drain, toilet was plugged, moved the ottoman and it looked like it was never moved to vacuum under. Went to make coffee and found a moldy, green growing used filter in the pot. Outside of the property and common areas were very clean. Women doing breakfast was wonderful.
Spoke to the office and she said she would notify cleaning staff and manager. She also said I would get points credited to my account and a phone call from the manager. Still waiting…..
Michelle
Stayed 1 night in Oct 2023
Response from Management on 2023/10/30
Thank you for your feedback. We must have spoken after this was posted and I am glad we were able to go through to details and get you some points on your Marriott Bonvoy account for the issues you encountered. As discussed on the phone, I worked with my housekeeping team that day to show areas of improvement and confirm our procedures are followed in every room. Thank you again and we hope you give us another chance to provide you with an excellent stay in the future!