Front of property

Reviews of Palo Alto Glamping Hotel

4 out of 5
Palo Alto Glamping Hotel
San Carlos, Ciudad Quesada, Dulce Nombre, 4001 4621, Florencia, Provincia de Alajuela

Reviews

9.6

Exceptional

Rating 10 - Excellent. 11 out of 14 reviews" "
Rating 8 - Good. 2 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

Jean Carlo, Alajuela

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I didn’t receive any VIP service. Food and service were horrible, very slow and no taste. Great place, but they need to improve
Stayed 1 night in Mar 2024
Response from Dear guest on 2024/3/19
Esteemed Guest Jean Carlo, on behalf of all the staff of Palo Alto Glamping, we are terrible sorry to hear about your experience. We deeply apologize for the inconvenience you encountered during your stay. Your feedback is valuable to us, and we take it seriously. We'll address the issues with our team to ensure improvements are made in both food quality and service efficiency. We appreciate your patience and hope you'll consider giving us another chance to exceed your expectations in the future. If there's anything else we can do to make it up to you, please don't hesitate to let us know.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Palo Alto Glamping was absolutely amazing. I was welcomed with smiling face and warm hearts from the moment I checked in. The staff is extremely accommodating. The bartender Anthony makes the most amazing craft cocktails and provided excellent services. The concierge was able to assist with booking horseback riding and a private tour of a waterfall. The chocolate scrub and massage that I received was amazing as well. The domes were huge with comfy beds, great a/c, clean, and comfortable. The bathroom provided an amazing tropical experience while showering with the beautiful plants hanging over head. Last but not least the food was 5 star worthy. The chef makes the most amazing dishes that are extremely affordable.
Response from Dear guest on 2024/3/19
Thank you so much for your glowing review! We are thrilled to hear that you had such a wonderful experience at Palo Alto Glamping. It's fantastic to know that our staff made you feel welcomed and provided excellent service throughout your stay. We'll be sure to pass along your kind words to Anthony, our bartender, and the rest of the team. It's great to hear that you enjoyed the activities arranged by our concierge and that you found the accommodations comfortable and spacious. We're delighted that you enjoyed the food prepared by our chef as well. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another amazing experience in the future! If there's anything else we can do to make your next stay even more memorable, please let us know.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was unique. The food was excellent.
Stayed 2 nights in Mar 2024
Response from Dear guest on 2024/3/19
Thank you for sharing your feedback! We're thrilled to hear that you had a unique experience with us and that you enjoyed the excellent food. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay at Palo Alto Glamping. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. We appreciate your support and hope to see you again soon!

10/10 Excellent

Ofelia

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I when for my birthday in our anniversary. We really love the property we wanted to be in the middle of the jungle, very relaxing, quiet, clean, excellent service for all the staff working there. We thank you to Yoryana the receptionist she did excellent job in all the tours that we did. Andres he really help us with all of our necessities in planning our reservations. Gustavo our private driver was very kind in polite. Brian the chef, he really cooks all fresh food and delicious. Anthony, ivan, Nstor and Marlo. There were all extremely helpful and very polite friendly atmosphere. Thank you everyone
Stayed 6 nights in Feb 2024
Response from Palo Alto Glamping on 2024/3/6
Your heartfelt gratitude warms our hearts immensely! We're thrilled to hear that you and your husband had such a delightful experience at our property amidst the serene jungle setting. Providing a relaxing, tranquil, and pristine environment for our guests is always our top priority, and it brings us immense joy to know that you found it to be exactly that. It's wonderful to hear that their dedication and exemplary service enhanced your stay and made your birthday and anniversary celebrations truly memorable.We pride ourselves on offering a friendly and welcoming atmosphere where our guests can feel completely at ease, and your feedback reaffirms that we're achieving just that. Thank you for choosing to celebrate such special occasions with us, and we sincerely hope to have the pleasure of welcoming you back for many more unforgettable experiences in the future.Warmest regards,Palo Alto Glamping.

10/10 Excellent

Roxana Berenice

Stayed 1 night in Feb 2024
Response from Familia de Palo Alto Glamping Hotel on 2024/2/26
Hola Roxana, muchísimas gracias por su puntuación; esperamos la haya pasado maravilloso y esperamos su pronta visita nuevamente.Saludos!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
Amazing property, very friendly and attentive staff, beautiful and unique location
Stayed 5 nights in Feb 2024
Response from Palo Alto Glamping Hotel Family on 2024/2/26
Hello dear Michael, thank you much for your visit and taking your time to sharing your feedback, it is so important for us.Hope to see and host you soon!Best regards!

10/10 Excellent

RUBEN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel en perfectas condiciones, muy limpio, ordenado, en medio de la naturaleza, y lo mejor es su personal, el staff es extraordinariamente amable y siempre con la iniciativa para mejorar la experiencia.
Stayed 1 night in Feb 2024
Response from Familia de Palo Alto Glamping Hotel on 2024/2/26
Hola Rubén, muchísimas gracias por visitarnos y por tomar de su tiempo para brindarnos sus comentarios, son muy importantes para nosotros. Nos agrada saber que la hayan pasado de maravilla, ese es nuestro objetivo diario.Les esperamos pronto. Saludos!

10/10 Excellent

Clancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Palo Alto Glamping on 2024/1/27
It's great to know that you liked our hotel. We are so grateful. Thank you for visiting us. We hope to have you again!

10/10 Excellent

Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and cleaned. The surroundings were beautiful. Nice place to rest and disconnect.
Stayed 1 night in Jan 2024
Response from Palo Alto Glamping on 2024/1/25
It is a pleasure to greet you!Your description paints a lovely picture of a tranquil retreat. It's wonderful to hear that you found the room comfortable and enjoyed the beautiful surroundings. We look forward to welcoming you back.

10/10 Excellent

Marisol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención al cliente es excelente, súper cordial, atenta
Stayed 3 nights in Jan 2024
Response from Palo Alto Glamping on 2024/1/25
Es un gusto saludarla señorita Marisol. Muchas gracias por los buenos comentarios. Esperamos volver a tenerlos por acá muy pronto.

8/10 Good

Merijn Privé

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glamping on top
The hotel is beautiful! Very nice tents with airco and separate private bathroom. Very good food and very nice and helpful crew.
Stayed 1 night in Jan 2024
Response from Palo Alto Glamping on 2024/1/25
It's great to know that you had such a pleasant stay, and I hope you have many more enjoyable experiences during your travels. We hope to have you again!