Disappointing Experience Despite Promising Amenities
This hostel seems to cater well to students and travelers who enjoy a communal, hostel-style environment. On paper, the amenities appear great — a nice range for budget-conscious guests. However, once you arrive, you quickly realize that many of the amenities have very limited hours. This is inconvenient for travelers who spend their days exploring the city and would prefer to use these facilities in the evening, not during the middle of the day.
More importantly, the staff experience was extremely disappointing. There’s a noticeable lack of hospitality and customer service. Staff often come across as entitled and dismissive, and interactions left me feeling disrespected. If you’re used to a basic level of professionalism, courtesy, or even a welcoming environment, this might not be the right place for you. At times, it felt like we were being treated more like high school students than paying guests.
Our room was basic, which we expected. However, it lacked sufficient wall plugs, the AC unit was ineffective, and we even experienced a power outage. When we brought this up, we were told there were “too many devices” plugged into a single outlet — not exactly a comforting or helpful response.
Overall, there’s clearly a lack of involvement or oversight from management. Older rooms need serious updating, and staff could benefit from proper hospitality training.