Not enough hot water for bathing after 10 PM.
The room next door is being decorated.
Workers passed by and smoked and there was noise.
But the Hotel location is good.
Breakfast and service is good.
We spent 5 nights there and following are our comments:
1. Front desk staff (both shift ) all very nice and helpful. They speak good english.
2. Hotel location very convenient. 5 min wak to SMN station and bus station.
3. Disppointed with housekeeping staff. They didnt pay attention to the daily cleaning. Used dirty plate and cutlery didnt collect it back and left them on the desk for 3 days. Box tissue forgot to refill.
4. Breakfast time restaurant very busy but staff manage well.
world traveller
於 2017 年 12 月住了 5 晚
10/10 有夠讚
danny,hong kong
2017 年 11 月 20 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A well located and well decorated hotel
The hotel is located closely to the train station. The room is well decorated and spacious. The breakfast is delicious with lots of options.
It was a very comfortable stay just like a 5 star hotel.
The interior has a historic feel and is kept very clean.
The receptionists, bellmen, housekeepers and restaurant staff were all friendly and helpful.
Kazuki
於 2025 年 7 月住了 2 晚
6/10 一般般
mohamed
親子旅遊
2025 年 7 月 17 日
Parkignespensive
mohamed
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Marjorie
2025 年 7 月 17 日
喜歡:整潔度、設施服務和住宿環境和硬體
Beautiful hotel and close to everything… just walk.
Marjorie
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Wesley
團體旅遊, 家庭旅遊
2025 年 7 月 16 日
喜歡:整潔度、設施服務和住宿環境和硬體
Friendly staff, clean rooms, AC was wonderful, and breakfast great.
Wesley
於 2025 年 7 月住了 2 晚
2/10 很糟糕
Sarfaraz
情侶出遊
2025 年 7 月 10 日
不喜歡:整潔度、設施服務和住宿環境和硬體
Started off with poor experience - we wanted to shorten our stay in Florence and contacted Expedia before cancellation period. Hotel asked Expedia agent to send email to confirm cancellation of 2 days from our trip which Expedia did. When we arrived at the hotel, staff did not acknowledge the email from Expedia and refused to cancel two days without charging a penalty.
The hotel itself was quite dated, the rooms smelled dusty, and the bedding was uncomfortable. The carpets looked 100 years old. There are historic hotels that are well maintained and renovated, but this isn’t one of them. Definitely would not recommend this hotel.
Sarfaraz
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Manuel
家庭旅遊
2025 年 7 月 9 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Quiet, Convinient
Manuel
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Reena g
家庭旅遊
2025 年 7 月 8 日
The hotel is 2 mins walking from the hotel ! For me it was one night stay it worked well
Reena g
於 2025 年 7 月住了 2 晚
10/10 有夠讚
kenneth
2025 年 7 月 8 日
喜歡:整潔度、設施服務和住宿環境和硬體
The hotel is very well decorated. You feel like you are living a very Italian lifestyle in a very spacious property
kenneth
於 2025 年 7 月住了 4 晚
8/10 不錯哦
Sally
情侶出遊
2025 年 7 月 7 日
喜歡:整潔度、設施服務和住宿環境和硬體
The property is very nice and well situated. A 3-4 minute walk from Santa Novella train station, in the midst of the hubbub. We had a great terrace attached to our room with full sun and views over the tops of surrounding buildings - also gave us nice airflow and light. Our room was very clean, renovated, bright and easy. Breakfast is very good and the staff all very helpful and pleasant.
Sally
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Jennifer
家庭旅遊
2025 年 7 月 4 日
喜歡:整潔度和住宿環境和硬體
We enjoyed our recent day for three nights while in Florence. It is close to the train station and sites. The classic hotel had nice amenities, a large bathroom and a delicious breakfast!
Jennifer
於 2025 年 6 月住了 3 晚
8/10 不錯哦
David Isaac
家庭旅遊
2025 年 7 月 4 日
喜歡:整潔度
不喜歡:設施服務和住宿環境和硬體
Nice hotel but old, with electrical problems and poor service.”
David Isaac
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Felice
家庭旅遊
2025 年 6 月 30 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel. Staff were pleasant. Location wasn’t great, but certainly not far from center
Felice
於 2025 年 6 月住了 4 晚
10/10 有夠讚
ASHISH
2025 年 6 月 28 日
ASHISH
於 2025 年 6 月住了 3 晚
10/10 有夠讚
Francesco,CRAIGIEBURN
2025 年 6 月 28 日
Francesco
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Carrie
情侶出遊, 家庭旅遊
2025 年 6 月 24 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our room was clean, quiet & close to amenities for walking to the sites of Florence. The breakfast was very good. Small hiccup with the AC the first day but the maintenance got right on it and we were cool in no time. Which was perfect in 38 degrees! Appreciated 2 luggage holders so we could be up off the floor. All the staff was helpful with organizing taxi and helping us with all our questions.