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Palazzo Firenze by Baglioni Hotels & Resorts

5.0 star property
A welcoming lobby fireplace warms travelers after days exploring Florence's artistic treasures and historic sites, with charming streets just beyond the door.

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Relais Santa Croce by Baglioni Hotels captures Florence's essence with its inviting lobby fireplace. Minutes from Palazzo Vecchio and Piazza del Duomo, it offers historic charm, authentic Italian cuisine at Guelfi e Ghibellini, and free WiFi.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Da Verrazzano Suite, Stay for Kids and Teens Included

Premium bedding, minibar, in-room safe, individually decorated

Da Verrazzano Suite, Stay for Kids and Teens Included

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Separate bedroom
  • 1808 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Santa Croce Royal Suite, Stay for Kids and Teens Included

Premium bedding, minibar, in-room safe, individually decorated

Santa Croce Royal Suite, Stay for Kids and Teens Included

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
2 bedrooms
  • 2777 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for De Pepi Suite, Stay for Kids and Teens Included

Premium bedding, minibar, in-room safe, individually decorated

De Pepi Suite, Stay for Kids and Teens Included

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Separate bedroom
  • 980 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Florentine Suite, Stay for Kids and Teens Included

Florentine Suite, Stay for Kids and Teens Included | Premium bedding, minibar, in-room safe, individually decorated

Florentine Suite, Stay for Kids and Teens Included

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Separate bedroom
  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Stay for Kids and Teens Included

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite, Stay for Kids and Teens Included

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Premium bedding
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Terrace, Stay for Kids and Teens Included

Junior Suite Terrace, Stay for Kids and Teens Included | Premium bedding, minibar, in-room safe, individually decorated

Junior Suite Terrace, Stay for Kids and Teens Included

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Separate bedroom
  • 398 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Junior Suite, Stay for Kids and Teens Included

Premium bedding, minibar, in-room safe, individually decorated

Family Junior Suite, Stay for Kids and Teens Included

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Separate bedroom
  • 753 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Premium bedding
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Room, Stay for Kids and Teens Included

Grand Deluxe Room, Stay for Kids and Teens Included | Premium bedding, minibar, in-room safe, individually decorated

Grand Deluxe Room, Stay for Kids and Teens Included

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Premium bedding
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Located in Historic Centre of Florence neighborhood, Palazzo Firenze by Baglioni Hotels & Resorts is connected to a rail/subway station. Uffizi Gallery and Basilica of Santa Maria Novella are cultural highlights, and some of the area's notable landmarks include Piazza della Signoria and Cathedral of Santa Maria del Fiore. Piazza del Duomo and Palazzo Vecchio are two other places to visit that come recommended. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails and ecotours in the area. Visit our Florence travel guide
Map
Via Ghibellina 87, Florence, FI, 50122

What's nearby

  • Piazza della Signoria featuring heritage architecture
    Piazza della Signoria
    6 min walk - 0.6 km
  • Piazza del Duomo which includes night scenes, heritage architecture and a church or cathedral
    Piazza del Duomo
    8 min walk - 0.7 km
  • Arcetri showing heritage architecture, a city and landscape views
    Palazzo Vecchio
    8 min walk - 0.7 km
  • Uffizi Gallery in Florence in Italy
    Uffizi Gallery
    8 min walk - 0.7 km
  • Cathedral of Santa Maria del Fiore featuring a city, heritage architecture and a church or cathedral
    Cathedral of Santa Maria del Fiore
    10 min walk - 0.8 km

Getting around

  • San Marco University Tram Stop
    15 min walk
  • Florence (ZMS-Santa Maria Novella Train Station)
    19 min walk
  • Florence Airport, Peretola (FLR)
    33 min drive

Restaurants

  • Pino's Sandwiches
    1 min walk
  • Finisterrae
    2 min walk
  • Boccanegra
    1 min walk
  • Il Teatro
    1 min walk
  • Osteria De' Pazzi
    2 min walk

About this property

Palazzo Firenze by Baglioni Hotels & Resorts

Luxury boutique hotel near Piazza della Signoria
Located close to Palazzo Vecchio and Piazza del Duomo, Palazzo Firenze by Baglioni Hotels & Resorts provides a free breakfast buffet, dry cleaning/laundry services, and a fireplace in the lobby. Adventurous travelers may like the cycling at this hotel. The on-site restaurant, Guelfi e Ghibellini, offers breakfast, lunch, and dinner. In addition to car rentals on site and a bar, guests can connect to free in-room WiFi.
Other perks include:
  • Bike rentals, valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Express check-in, babysitting (surcharge), and luggage storage
  • Wedding services, tour/ticket assistance, and 1 meeting room
Room features
All guestrooms are individually furnished, and boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Rainfall showers, bidets, and tubs or showers
  • Plasma TVs with satellite channels
  • Free infant beds, coffee/tea makers, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 1:00 AM at scheduled times and on request
  • Valet parking on site (EUR 55 per night)

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Guelfi e Ghibellini

Things to do

  • Bicycle rentals

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Spa

  • In-room massages

Accessibility

  • Elevator

More

  • Banquet hall
  • Built in 1700
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • Pay movies
  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between February 2 and May 13.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 50 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 33 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 80 per vehicle (roundtrip, maximum occupancy 3)
  • Valet parking fee: EUR 55 per night
  • Pet fee: EUR 50 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a first aid kit
Property Registration Number IT048017A12EKX2XD2

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Relais Hotel Santa Croce
Relais Santa Croce
Relais Santa Croce Florence
Relais Santa Croce Hotel Florence
Relais Santa Croce Hotel
Baglioni Relais Santa Croce Florence
Relais Santa Croce by Baglioni Hotels
Palazzo Firenze by Baglioni Hotels & Resorts Hotel
Palazzo Firenze by Baglioni Hotels & Resorts Florence
Palazzo Firenze by Baglioni Hotels & Resorts Hotel Florence

Frequently asked questions

Is Palazzo Firenze by Baglioni Hotels & Resorts pet-friendly?

Yes, Palazzo Firenze by Baglioni Hotels & Resorts allows pets (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of EUR 50 per pet, per stay. Service animals are exempt from fees.

How much is parking?

Valet parking is available for EUR 55 per night.

What time is check-in at Palazzo Firenze by Baglioni Hotels & Resorts?

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM.

What time is check-out at Palazzo Firenze by Baglioni Hotels & Resorts?

Check-out is at 11:30 AM.

Does Palazzo Firenze by Baglioni Hotels & Resorts provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6 AM–1 AM on request. A fee of EUR 80 per vehicle applies.

Where is Palazzo Firenze by Baglioni Hotels & Resorts located?

Located in Historic Centre of Florence, this luxury hotel is within a 10-minute walk of Piazza della Signoria, Palazzo Vecchio, and Piazza del Duomo. Uffizi Gallery and Cathedral of Santa Maria del Fiore are also within 10 minutes. San Marco University Tram Stop is 15 minutes by foot and Unità Tram Stop is 17 minutes.

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Reviews

Palazzo Firenze by Baglioni Hotels & Resorts Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 182 out of 235 reviews
Rating 8 - Good. 36 out of 235 reviews
Rating 6 - Okay. 11 out of 235 reviews
Rating 4 - Poor. 5 out of 235 reviews
Rating 2 - Terrible. 1 out of 235 reviews

Reviews

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and service was very good.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and great staff!
Stayed 5 nights in Sep 2023

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with lovely staff
Stayed 3 nights in Sep 2024

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable luxury

Lovely hotel in a quiet part of the city center. Staff was amazing.
Stayed 3 nights in Nov 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff!!!
Stayed 3 nights in Dec 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful. The beds are very comfortable and the staff is wonderful!
Stayed 6 nights in May 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During our recent visit to Florence, we had the pleasure of staying at Palazzo Firenze, and it was absolutely perfect. The staff provided exceptional service and had great knowledge of the area. Our room was spotless and incredibly comfortable. The hotel's location was ideal for sightseeing and dining. We couldn’t have chosen a better place to stay and would definitely return.
Stayed 3 nights in Jan 2025

10/10 Excellent

Colin

A very special place with exceptional decor, attention to detail and service
Stayed 1 night in Oct 2024

10/10 Excellent

Thomas

Liked: Staff & service, amenities, property conditions & facilities
All the staff were excellent. Everyone went out of there way to ensure the visit was perfect !
Stayed 2 nights in Sep 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience of Florence at a top class hotel where all the team had great knowledge and excellent customer service. Big call out to Larissa for wonderful breakfast service.
Stayed 5 nights in Jan 2025

10/10 Excellent

Ayman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal staff. Great place and very quiet and peaceful. Beautiful!
Stayed 4 nights in Jun 2024

10/10 Excellent

leda

Staff were wonderful, location fab. Very attentive, kind and helpful with an unexpected mobility issue. Highly recommend!
Stayed 4 nights in Oct 2024

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noce and chic hotel very close to Santa Croce and walking distance to all attractions in central Florence. A gem. Great break fast and friendly staff. Would definitely come back.
Stayed 2 nights in Dec 2024

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional level of customer service. Denise the front desk manager extremely knowledgeable of the area and made some great recommendations for shopping and sightseeings. Absolutely the place to stay in Florence. Outstanding - is really the best word I can use to describe our experience .
Stayed 3 nights in Nov 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful property. For the price the quality of the breakfast could have been better, and we asked for a bag to be mailed and they wouldn’t do it because it was a Sunday. We had hoped to not have to bring it on the train again. Overall, however, the staff was great and the property is beautiful and conveniently located.
Stayed 3 nights in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic. Real 5 star glamour. Room was clean, quiet and incredibly comfortable. Staff were amazing and really looked after us. The G&G restaurant was the best dinner we had in Florence. A must!
Stayed 3 nights in Oct 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very close to the main attractions.Fine hotel facilities. The staff very friendly,genuine and profesional. Too bad nobody was able to bring the CANICULE under control. Fabulous trip for studying the big four RINASCIMIENTO founders:Brunelleshi,Massacio,Donatello and Ghiberti!
Stayed 8 nights in Aug 2024

6/10 Okay

Emiliano

Liked: Cleanliness, staff & service
Staff were amazing. Location was great. However the ground floor is shared with a restaurant which is not part of the hotel & you’re ushered to the first floor to check in. It is a beautiful old building but it needs an interior design make over. The brown leather sofas everywhere & bare concrete floors in the hallways might be modern but they don’t look very nice. We upgraded to a suite which was spacious but disappointing.
Stayed 1 night in Sep 2023

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel in quiet (relatively) San Croce. Very walkable to everything. Clean rooms w views. Great breakfast and service. Only issue was check in - deceptive advertising of kids free but staff disputed vehemently. Although this is likely a US vs italy custom- this should be made clearer (Eg strict registration policy for kids despite free stay w existing bedding noted on web site and other internet sources ) to avoid the significant stress we experienced at check in - in addition to lecture from staff. We did not feel welcomed initially - but - to the credit of the management- they did find a way to accommodate- and this is the bottom line and reason for 5 star recommendation overall. I travel extensively (w st Regis stay on our next stop in Venice just completed) and would stay at Relais San Croce again despite confusion. Check out clerk was excellent on March 14 2023 in early afternoon.
Stayed 3 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice hotel with good location and friendly staff.
Stayed 2 nights in Aug 2025

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
I VERY MUCH ENJOYED THE STAY
Stayed 3 nights in Jul 2025

10/10 Excellent

Arran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great Stay
Stayed 3 nights in Dec 2024

10/10 Excellent

Madina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous boutique hotel, like museum Beautiful rooms!!! Thank you Giovanni for all ur help and knowledge organizing everything for us, and breakfast waiters were great!!!
Stayed 3 nights in Aug 2025

10/10 Excellent

Shankar

Liked: Cleanliness, amenities, property conditions & facilities
Great service esp Fillippo and Daniel at the breakfast service
Stayed 3 nights in Jul 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, hotel staff was wonderful, rooms were very comfortable, breakfast was excellent, hotel history and architecture was just beautiful
Stayed 4 nights in Apr 2023