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Reviews of Quality Inn Findlay

2.5 out of 5
Quality Inn Findlay
1020 Interstate Ct, Findlay, OH

Reviews

7.4

Good

Rating 10 - Excellent. 216 out of 762 reviews" "
Rating 8 - Good. 279 out of 762 reviews" "
Rating 6 - Okay. 133 out of 762 reviews" "
Rating 4 - Poor. 81 out of 762 reviews" "
Rating 2 - Terrible. 53 out of 762 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Jeffrey

Liked: Staff & service
Ok for a quick stay. Microwave and fridge in room nice. Carpet, chair and mattress needed replaced. Almost no rooms available in town due to sports and graduation.
Stayed 2 nights in May 2024
Response from GM on 2024/5/20
Thank you for taking the time to leave us a review. We use your feedback to make improvements, so we appreciate your feedback. We hope you will choose us again in the future and see the changes we are making.

4/10 Poor

Neil

Business traveler, Traveled with family
Buildings show there age. Repairs to property appear to be poorly maintained and,incomplete. Room was not cleaned during four day stay. BAD Management.
Stayed 3 nights in May 2024
Response from GM on 2024/5/20
Thank you for your review. We are under new management and are working hard towards a renovation. We hope you will choose us again in the future and see the changes we are making.

6/10 Okay

James

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was just fine.
Stayed 1 night in May 2024
Response from GM on 2024/5/14
Thank you for leaving us a review! We are happy you chose us and hope we will see you again soon.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 2024/5/14
Thank you for taking time to leave us a review! We are glad you enjoyed your stay and hope you will visit us again soon!

8/10 Good

lois, akron

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Danielle

Traveled with family
Liked: Staff & service
It was okay for the night. Did however find a cockroach in the room 😬
Stayed 1 night in Apr 2024
Response from GM on 2024/4/29
We would like to apologize for the inconvenience you experienced. The issue has been addressed. Thank you for bringing that to our attention and for taking he time to leave us a review. We can only improve with feedback such as this. We hope you will choose us again in the future.

8/10 Good

Ravin

Business traveler
Liked: Cleanliness, staff & service, amenities
Property is very old. Location is great.
Stayed 3 nights in Apr 2024
Response from GM on 2024/4/27
Thank you for your review. We are under new management and working towards a renovation. We hope you will choose us again in the future and see the changes we are making.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here before and would
Stayed 1 night in Apr 2024
Response from GM on 2024/4/23
Thank you for your review! We hope you will choose us again in the future!!!

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. Clean, quiet and walking distance to several eateries Good breakfast.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/10
Thank you for leaving us a good review. It was a pleasure to host you and we hope you will come back to see us soon!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really clean, the staff members I interacted with were very friendly and helpful, and the location is very convenient! There's a handful of food options, a Walmart, and a couple gas stations right in the same little area.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/10
Thank you so much for leaving us a kind review. It was a pleasure to have you in our hotel. We hope you will choose us again in the future.

8/10 Good

Sam

Traveled with partner
Liked: Staff & service, amenities
Staff was very kind, the room could use some improvements such as the towels had stains on them, but it was doable for the night.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/9
Thank you for taking the time to leave us a review. We appreciate your business and feedback. We use this feedback to continually improve. We hope you will choose us again in the future and see the changes we are making.

10/10 Excellent

CONNI L

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its always been good, quiet most of the time.
Stayed 2 nights in Apr 2024
Response from GM on 2024/4/9
Thank you for taking the time to leave us a review. We appreciate your business and hope you will choose us again in the future.

6/10 Okay

Elizabeth

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Big stain on comforter
Stayed 1 night in Mar 2024
Response from GM on 2024/4/9
Thank you for taking the time to leave us a review. We apologize that we did not exceed your expectations. We are under new management and working on making major changes. We hope you will choose us again in future and let us show you the level of service we are striving to acheive.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were very friendly I checked out at 5 am and asked if I could get some breakfast even tho breakfast wasn’t open till 6 that’s great service
Stayed 1 night in Mar 2024
Response from GM on 2024/3/30
Thank you for taking the time to leave us a review. We are glad you enjoyed your stay and hope you will choose us again in the future.

2/10 Terrible

Royden

Traveled with partner
Disliked: Property conditions & facilities
Room 417 was a joke. Single twin bed, noisy heater and loud traffic made it our worst hotel experience. Bathroom was in need of a full facelift. Sink faucet worn out, floor not good with no caulking evident.
Stayed 1 night in Mar 2024
Response from GM on 2024/3/30
We apologize that your stay did not exceed expectations. We appreciate your feedback and use it to continually improve. We hope you will give us a chance to show you the service we strive to provide.

2/10 Terrible

Julianna

Disliked: Cleanliness, staff & service, property conditions & facilities
This room was reserved for my employee who was traveling for work. It was booked for four nights - she only stayed one. The room was NOT clean - there were under garment items left from the previous occupant. The worse part were bugs that she discovered crawling on the bed! This property would NOT refund the money I paid through Expedia.
Stayed 4 nights in Mar 2024
Response from GM on 2024/3/23
Thank you for taking the time to leave us a review. We would like to apologize that your stay did meet your expectations. We use feedback to continually improve. We hope you will choose us again and see the changes we are making.

10/10 Excellent

Nodirbek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service
Stayed 1 night in Mar 2024
Response from GM on 2024/3/18
Thank you for taking time to leave us a review. We appreciate your business and hope you will choose us again in the future.

10/10 Excellent

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 2024/3/3
Thank you for taking time to leave us a kind review. We appreciate your business and hope you will choose us again in the future.

10/10 Excellent

Troy

Stayed 6 nights in Feb 2024
Response from GM on 2024/3/23
Thank you for leaving us a review! We are glad you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Feb 2024
Response from GM on 2024/2/29
Thank you for taking the time to leave us a review. We appreciate your business and glad you enjoyed your stay. We hope to see you again!

10/10 Excellent

Ciara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Feb 2024
Response from GM on 2024/2/23
Thank you for taking time to leave us a review. We appreciate your business and hope you will choose us again in the future.

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, property conditions & facilities
The manager was amazing... She got to switch to the correct room promptly and came and fixed our TV
Stayed 1 night in Feb 2024
Response from GM on 2024/2/23
Thank You for your kind review. It was a pleasure to meet you and have you at our hotel I hope you choose us again next time you are in the area.

2/10 Terrible

Jessica

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got there, the room we reserved and paid for was unavailable. So, they put us in a different room. When we got to our room we took a once over and walked right out. We immediately checked out and found another hotel. The room was disgustingly dirty and unkept so say the least. Not to mention trying to get a refund was the biggest pain!!! Pictures DO NOT accurately depict the state of this hotel!!!!
Stayed 3 nights in Feb 2024
Response from GM on 2024/2/19
We apologize that your stay was unsatisfactory. We value your feedback and use it to continually improve. We are under new management and working hard to make improvements and upgrades. We hope you will choose us again in the future and see the level of service we are striving for.

4/10 Poor

John

Disliked: Amenities, property conditions & facilities
There are multiple buildings, so finding your room is a challenge. The night I stayed there, it seemed a hotbed of activity with noise carrying into my room and making it difficult to sleep. Furnishings old, cheap, worn and in need of an upgrade
Stayed 1 night in Feb 2024
Response from GM on 2024/2/23
Thank you for taking the time to leave us a review. We take our guests feedback seriously and work hard to continually improve. We are recently under new management and hope you will choose us again in the future to see the improvements we are making.

6/10 Okay

Bethany

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from GM on 2024/2/19
Thank you for taking the time to leave us a review. We value your business and hope you will choose us again in the future.

6/10 Okay

CONNI L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 2024/2/23
Thank you for taking the time to leave us a review. We use feedback to always improve. We hope you will choose us in the future.

2/10 Terrible

Leonard

Stayed 1 night in Feb 2024
Response from GM on 2024/3/23
Thank you for taking the time to leave us a review. I apologize your stay was not up to the standard we strive to achieve. We use feedback to continually improve. We hope you will try us again in the future and see the changes we are making.

10/10 Excellent

Amy

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
.
Stayed 1 night in Feb 2024
Response from GM on 2024/2/14
Thank you for your review! We appreciate your business and hope you will choose us again in the future.

4/10 Poor

Mary

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The bathroom smelled like urine.
Stayed 1 night in Feb 2024
Response from GM on 2024/2/8
We appreciate you taking the time to leave us a review. Your feedback is taken seriously and we use it to continually improve. The issue has been addressed and we hope you will choose us again in the future and let us show you the level of service we stive for.

4/10 Poor

Max

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 2024/2/8
Thank you for taking time to leave a review. We take feedback seriously and use it to continually improve. We hope you will choose us again in the future and give us a chance to show you the level service we strive for.

10/10 Excellent

Dennis

Stayed 1 night in Jan 2024
Response from GM on 2024/3/23
Thank you for taking the time to leave us a review. We appreciate your business and hope you will choose us again.

2/10 Terrible

Craig

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was in room 304 about an hour in i found a bed bug crawling on the bed i put tape on it and took it to the front office. The guy was very apologetic very understanding. I didnt ask for a refund altho i thought it would of been offered i was givin another room but i was uneasy and ended up sleeping in my truck
Stayed 1 night in Jan 2024
Response from GM on 2024/2/1
Thank you for taking time to leave us a review. We apologize that your stay was not up to standard. We take feedback seriously and use it to continually improve. The issue has been dealt with and we hope you would choose us again in the future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cameo was working the front desk and great at check in, the room was above par for the great rates, the breakfast waffles were yummy.
Stayed 1 night in Jan 2024
Response from GM on 2024/2/1
Thank you for taking the time to leave us a review. We are happy you enjoyed your stay and hope you will choose us again in the future.

6/10 Okay

Cuauhtemoc

Stayed 6 nights in Jan 2024
Response from GM on 2024/3/23
Thank you for the review. We use your feedback to continually improve. We hope you will choose us again in the future.

6/10 Okay

Carolyn

Traveled with partner, Traveled with pets, Traveled with family
Double bed lots of empty cans around
Stayed 1 night in Jan 2024
Response from GM on 2024/1/25
Thank you for taking the time to leave us a review. We take your feedback seriously and work to continually improve. We hope you will choose us again in the future and see the improvements we are making.

4/10 Poor

Jolene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 2024/1/21
We would like to apologize for any inconvenience you may have experienced during your stay. We take our guests feedback seriously and work to continually improve.

10/10 Excellent

Greg

Stayed 1 night in Jan 2024
Response from GM on 2024/1/21
Thank you for taking time to leave us a review! We are glad you had a great experience. We hope you choose us in the future.

10/10 Excellent

Laura

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what I needed
Slept really well!
Stayed 1 night in Jan 2024
Response from GM on 2024/1/21
Thank you for your review! We are glad you enjoyed your stay and hope you will choose us again in the future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 2024/1/14
Thank you for taking the time to take the survey and leave a review. We appreciate your feedback and hope you will choose us again in the future.

4/10 Poor

Cathy

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were friendly and accommodating. The property was old and dirty. There were water marks on the ceiling, mold in the bathroom, drainage issues and stains on beddings.
Stayed 7 nights in Dec 2023
Response from GM on 2024/1/14
I would like to apologize for the inconveniences you experienced during your stay. We appreciate your feedback and use it to continually improve. We hope you will choose us again in the future.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 2024/1/8
Thank you for taking time to leave us a review. We use feedback to continually improve. We hope to see you again in the future.

10/10 Excellent

Jason

Stayed 3 nights in Dec 2023
Response from GM on 2024/1/25
Thank you for taking the time to leave us a review. We appreciate your business and hope you will stay with us in the future.

8/10 Good

Mike

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
The property itself is an older property and in need of a lot of maintenance inside rooms and outside.
Stayed 4 nights in Dec 2023
Response from GM on 2024/2/1
Thank you for taking the time to leave us a review. We appreciate your business and are happy you enjoyed your stay. We hope you will choose us again in the future.

10/10 Excellent

Paige

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 2024/1/1
Thank you for taking time to leave us a review. We are happy you enjoyed your stay. We hope to see you again in the future.

8/10 Good

Nina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 2023/12/30
Thank You for your review. We appreciate your business and hope to see you again!

10/10 Excellent

Donald

Stayed 3 nights in Dec 2023
Response from GM on 2024/1/14
We appreciate your feedback and use it to continually improve. We hope you will choose us again in the future.

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was friendly and helpful. The location was convenient, as it was right off the interstate. The facility and breakfast left much to be desired. However, those were how I expected at a low rate.
Stayed 1 night in Dec 2023
Response from GM on 2023/12/30
Thank you for taking time to leave a review. We value our guests feedback and use it to continually improve. We hope you will choose to stay with us again in the future.

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No TV.
The only problem was the tv didn't work and when I told them they should have offered me a discount.
Stayed 1 night in Dec 2023
Response from GM on 2023/12/30
We apologize for any inconvenience you may have experienced during your stay. We use your feedback to make improvements. We hope you will choose us again in the future.

10/10 Excellent

Donald

Stayed 1 night in Dec 2023
Response from GM on 2024/1/14
Thank you for taking the time to leave a review. We hope you will choose us again in the future.

10/10 Excellent

LaQuandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 2023/12/23
Thank you for taking the time to leave us a review! We appreciate your business! We hope you will choose us again in the future.