2/10 很糟糕
Janet
團體旅遊
2024 年 10 月 31 日
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I booked 9 nights for my friend. She only stayed one night as it was so awful. Firstly they weren’t expecting her. We were told before arrival that there was a buffet breakfast. The room was filthy, there was only the sheet covering the mattress on the bed, the bin was already full, there was a dirty sock, dirty tissues, bottle caps and fluff under the bed, the sink was cracked at the side and had a rim of dirt, the shower floor was dirty. My friend who I booked it for was told in the morning there was no breakfast as it wasn’t worth them doing it for just one person. To top it all off they told me I could start the refund process with Expedia but then refused to refund us for the nights she didn’t stay.
Janet
於 2024 年 10 月住了 9 晚