Hello Sharyn and thank you very much for your positive feedback! With pleasure to welcome you back here soon! Kind regards,

Thank you so much,Warm regardsRémy

Dear guest,Sorry to read your disapointment,You should have tell us as we could have given you another room,warm regards

Merci beaucoup,Au plaisir,Rémy

Dear Fabian,Thanks for your feedback just to highlight few point :- You checked in at 18h16 and I'm pretty sure if you notice something wrong on your room you will come straight to the reception. We could have arrange an other room, or as our housepeeking team is still on shift untill 19.00 could have fixed the bed matter. But of course if you complain the morning after your night its hard to fix.- You are right, the power went down due to a big storm, and you are also right than a breaker shut down the whole property. The staff on duty managed to put back the power on 2 building but not on the third one. except at 6.45 am. This building was full of guest by the way and very few customers complained about the matter. For those who did, they were comprehensive, and didnt even ask for something. they were nice and spoke to the staff including me gently. For instance, we offered some breakfast for people who were impacted on this night.- I'm definetly not pushy nor arrogant dear Fabian, you just didnt let me explain what happen, and you were so convince we let people without electricity in one building on purpose than i didnt have anything else to tell you... Especially when you asked for a full refund. Its not how it works and once again, nobody left the property unsatisfied that morning except you.- The person at the reception who agreed for à 20% discount was me. Not so bad for a pushy and arrogant manager ? And of course i couldnt agree on a full refund you requested so hard because you use the room from 18.00 to 09.00 am roughly with thats true once again no power for 5 hurs in the middle of the night.I wish you all the best for your next travel and stay around the world. Warm and kind regards

Merci beaucoup pour ce super retour,Au plaisir,

Merci beaucoup pour ce super retour,Au plaisirRémy

Merci beaucoup pour ce super retour,Au plaisirRémy

Thank you so much for your feedback,we are sorry to read your disapointmentWarm regards

Dear guest,Thank you so much for your feedback,Sorry about your disapointment,Warm regards

Hello Erin and thank you very much for your feedback! Best to you,

Dear Paul, Thank you very much for this great feedback! With pleasure to welcome you back during your next trip around Geneva! Kind regards,

Thank you so much fro this awesome feedback,We wish you all the best and hope to see you again,warm regards

Thanks for your feedback, we tried a crowdfunding but didnt work unfortunately :)Warm regards

Bonjour,Nous vous remercions pour l'avis que vous nous avez laissé.Nous sommes ravis que vous ayez apprécié votre séjour dans notre établissement.Au plaisir de vous revoir,

Merci pour ce super retour,Au plaisirrémy

Muchas graciasRémy

Dear Festus,Thank you so much for your kind feedback,we wish you all the bestWarm regardsRémy

Thanks so much for this great feedback, warm regards remy

Merci pour ce super retour, Au plaisir,

Thanks for this incredible feedback, we wish you all the best, warm regards remy

Thank you for your feedback, Warm regards Rémy

Merci et au plaisir, Rémy

Wow, Merci beaucoup pour cette superbe note, Au plaisir, Rémy

Thanks

Thank you so much for your kind review, We are glad you enjoy the place, Warm regards

Thank you so much for your kind review, We are glad you enjoy the place, Warm regards

Hi Karen, Thank you so much for your feedback, We really appreciate it, Warm regards

We are sorry to read your disapointment about your stay, we change our matress on a regular basis and we will change this one from your room, We wish you all the best, Rémy

Merci pour ce super retour, au plaisir, rémy

Thank you for your feedback, We wish you all the best, Warm regards Rémy

Thank you so much for this kind review, we wish you all the best, warm regards

Merci

Thank you so much for this nice feedback, Warm regards Rémy.GM

dear guest, Thanks so much for your kind review, We wish you all the best, Warm regards

Thanks for your feed back, too bad we dont know what was wrong, warm regards, rémy

Thanks for your feedback, we wish you all the best and hope to see you again next time, Warm regards

dear guest, Thank you so much for your kind review, we wish you all the best for the future, Warm regards remy

Dear guest, The quad room is described as it everywhere online.Its a family room designed for a couple with small children, if the kids are older or if its adults only, we always encourage our guest to book 2 rooms.. Its very rare to see a property with only one floor having an elevator, Warm regards Rémy

Dear Troy, thank you so much for this kind review, we hope to see you again next time, Warm regards

Thank you so much for that kind review, we are pleased to hear it, warm regards

Dear guest, Thank you so much for this nice review, We hope to see you again next time, Warm regards

dear guest, Thank you so much for this feedback, we hope to see you again next time tho, Warm regards

Dear guest, Thank you so much for this nice review, We wish you all the best, Warm regards, remy

Dear Guest you are right, we couldn't help you because you have chosen the non refundable rate. We were full before and after your stay so basically we didn't have any solution. We always have 2 kind of rate open, flexible rate witch allow cancellation and flexibility and prepaid rate. This offer is cheaper than the flex but it written everywhere than its a non modifiable,and non refundable rate... Sorry for that, Warm regards

Thank you so much for your kind review, We hope to see you again soon tho, Warm regards

Thank you so much for your nice feed back, We hope to see you again next time, Warm regards