Fenay Bridge Vacation Rentals

"Fantastic "

"Only negative was that it is not made clear upon booking that you can get reduced rate of parking at Trinity. It states no parking on the description and I was only made aware at check in that they get reduced parking close by, when I had already parked miles away. "

"Room was lovely, "

"Room was clean and a goo"

"First night: I turned up and there was an event (fair enough these things happen) However no mention of it in the emails sent beforehand. When I asked what time it finishes they said 1am (Fair enough). So i said I need to get up early to travel will I be able to har the music in my room? The receptionists response was "No, you are at the first point wont here it" ok amazing! Well it would have been if I couldnt hear it! Needed to go sleep because i needed to be up at 6am.....boom boom boom boom! 1:30am i managed to get to sleep in the end. When I questioned it with the General Manager I think hes name was Raha, instead of worrying about the fact that his customer had a terrible experience both with information and sleep, his reply was "Our terms and conditions state that we cant guarantee a good nights sleep" and then went on to blame Hotels.com for not having these terms and conditions in big letters on the hotels page!! I had to cancel a meeting and lose money out of pure tiredness, and his response was "Our terms and conditions state we cant guarantee a good nights sleep". Room wasnt cleaned on third day, bath mat had somebody elses curly hairs all over it when i wanted to bath my kids (Check CCTV GM I threw it out the room) Swimming Pool is set up in a dangerous layout for children trying to swim. But I will say the bed was comfortable, its just a shame the two staff members ruined the whole experience. Couldnt even reply to the messages sent on Hotels.com."

"We had an upgrade to a suite which was wonderful, spacious and clean. Nice touch with complementary water. The toiletries were a well known brand. We had dressing robes which was a nice touch too. Breakfast was excellent, continental and full English could be had. Highly recommend a stay here. "

"Amazing "

"Everything regarding the stay was excellent. "

"As ever a clean room with staff "