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Reviews of Motel 6 Fayetteville, AR

2 out of 5
Motel 6 Fayetteville, AR
2980 N College Ave, Fayetteville, AR

Reviews

5.8
Rating 10 - Excellent. 183 out of 1003 reviews" "
Rating 8 - Good. 201 out of 1003 reviews" "
Rating 6 - Okay. 190 out of 1003 reviews" "
Rating 4 - Poor. 161 out of 1003 reviews" "
Rating 2 - Terrible. 268 out of 1003 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was horrible!
Stayed 1 night in May 2024

8/10 Good

NICHOLAS A.

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Great service by the staff, building needs an update.
Stayed 2 nights in May 2024

6/10 Okay

Rick

Business traveler
It was ok.
Stayed 7 nights in May 2024

2/10 Terrible

LJ

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Cortney

Get what you pay for
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/5/20
Hi Cortney, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Dean

Place is a dump…. Had to leave
Stayed 3 nights in May 2024
Response from Brand Experience Team on 2024/5/20
Hi Dean,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

10/10 Excellent

brad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good price and good lighting in the parking lot.
Stayed 1 night in May 2024
Response from Brand Experience Team on 2024/5/20
Hi BradThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

Wilson F, Nellis AFB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatest customer service ever.
Stayed 2 nights in May 2024
Response from Brand Experience Team on 2024/5/20
Hi Wilson,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

2/10 Terrible

Enrique

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower dirty, bathroom old need to be remodel Nothin was in good condition
Stayed 3 nights in May 2024
Response from Brand Experience Team on 2024/5/20
Hi Enrique,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Terry

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Doug

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Location was good. The room was dirty. The manager was rude.
Stayed 5 nights in Apr 2024
Response from Brand Experience Team on 2024/5/20
Hi Doug,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

2/10 Terrible

Mary

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Bedbugs and had to leave and pay for laundry
Stayed 4 nights in Apr 2024
Response from Brand Experience Team on 2024/5/13
Hi Mary, Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Natalie #Team6

8/10 Good

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 7 nights in Apr 2024
Response from Brand Experience Team on 2024/5/20
Hi Cliff,Thank you for positively rating your stay!Lilith#Team6

2/10 Terrible

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nancy Y. on 2024/5/16
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in May 2024
Response from Brand Experience Team on 2024/5/13
Hi Karen, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

6/10 Okay

Michelle, Springdale

Stayed 1 night in May 2024

2/10 Terrible

Kayla

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty, Holes in the walls, paint peeling all throughout the room and shower, shower doesn’t work. For the price, yuck. I have stayed in much nicer rooms for the same price.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 2024/5/6
Hi KaylaAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

8/10 Good

Alyssa

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Nice for a motel.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/5/6
Hi Alyssa,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

Laurie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very easy and the gentleman at the front desk was very courteous.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 2024/5/6
Hi Laurie,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

2/10 Terrible

Charles

Disliked: Cleanliness, property conditions & facilities
Get what you pay for. This was inexpensive and quality pretty much matched
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/5/6
Hi Charles,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service
Water was hot. Bed was a little worn but served my needs.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/5/6
Hi MatthewThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

Johnnie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always quite here
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2024/5/1
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

brad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and there is good lighting in the parking lot.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2024/5/1
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Ralph

Traveled with family
Disliked: Amenities, property conditions & facilities
The mattresses were like cardboard Very hard and uncomfortable They need to be replaced Bath area had cigarette burns on fixtures in a non smoking room Also two light fixtures would not turn on. overall the condition was bad.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/22
Hi Ralph,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 Good

Randy

Liked: Staff & service, amenities, property conditions & facilities
Bed was comfortable, but rooms had recently been remodeled and they look like they had done it in a hurry. There were loose floor tiles that kept snagging my socks or pinching my feet. There was spots in the bathroom still not painted, you could see area that were painted over were the caulk hadn’t been completed right. Never heard any of my neighbors. Room was very reasonable for just a one nightvstay.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/22
Hi Randy,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

4/10 Poor

April

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The fridge was outside the room broken. And there were roaches
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/22
Hi April,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Kimberly

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Apr 2024
Response from Brand Experience Team on 2024/4/25
Hi Kimberly, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Charles

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Needs plumbing and electrical updates
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 2024/4/16
Hi Charles, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Natalie #Team6

8/10 Good

Gene

Traveled with family
Liked: Amenities
Was not happy with reservation . Reserved a non smoking room . Called and confirmed we would have nonsmoking but when we arrived was given smoking and smell was terrible . We had booked 2 nights but checked out after 1 night .. staff was very nice and had no problem with a refund . Followed expedias advice about calling to confirm but did no good .. not at all happy with Expedia for that . No need to book and pick what you need if it doesn’t happen
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 2024/4/16
Hi Gene, Although we appreciate the wonderful rating we do apologize that your stay wasn't as comfortable as anticipated. Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a room and didn’t get a room
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/16
Hi Stephen, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

4/10 Poor

Lora

Traveled with partner
Disliked: Amenities
Cigarette smoke was coming in the room from the tub drain from the room below us
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/16
Hi Lora, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Natalie #Team6

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
This is a Motel 6 so it's not the Taj Mahal, but you know that going in. This is clean and well kept...I'd definitely stay here again.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/16
Hi Bill, Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Natalie #Team6

10/10 Excellent

Florence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and stocked and the staff was awesome. We stayed for five days and not a bug in site...paid a great rate.
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 2024/4/8
Hi Florence, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 Excellent

April

Traveled with partner
Liked: Amenities, property conditions & facilities
Very good improvements since last visit
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/4/8
Hi April, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

4/10 Poor

Brandon joseph

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
the staff said last time i stayed i left the room filthy. i always leave a hotel with the linens in 1 pile. the trash by the trash and a tip... if people don't want to clean a room after someone stayed they should find a different job... that is why you pay top dollar to stay in a hotel... i was harrassed and reminded daily that i left the room dirty my last stay. they were speaking to me like a child. i reminded them that i am paying and that i was old enough to be most of thier parents. the management has changed. even tho i have stayed at this hotel for 30 years i will not stay there again
Stayed 7 nights in Mar 2024
Response from Brand Experience Team on 2024/4/8
Hi Brandon,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

8/10 Good

Jose A.

Liked: Cleanliness, staff & service
Disliked: Amenities
Overall Ok but limited entrance
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 2024/3/25
Hi Jose,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

4/10 Poor

Dawn

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty, i did not step foot into the shower. Walks had blood and more, i was not given a new room after letting desk know. I felt as if they did not care. . Expedia did credit me $50 in one-key which was great. I was able to use this to find a clean room at the Supoer 8 a shoirt distance away for next night. Only bright spot was the clerk at check in nice. room upon letting dedk knowxthexproblems
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 2024/3/18
Hi Dawn, We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Natalie #Team6

2/10 Terrible

Karl, Grove City

Liked: Cleanliness, staff & service, property conditions & facilities
End room next to a busy highway no sleep even with air plugs not very soundproof
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/3/18
Hi Karl, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6

8/10 Good

Jeff

Liked: Cleanliness, staff & service
Good location, but access was difficult at times due to traffic and proximity to a busy intersection. The overall value made the stay enjoyable and I would definitely stay again.
Stayed 4 nights in Mar 2024
Response from Brand Experience Team on 2024/3/18
Hi Jeff, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon.Safe TravelsNatalie #Team6

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 2024/3/18
Hi Kelly,Thank you for the 5-star rating!Natalie #Team6

2/10 Terrible

Steven

Disliked: Cleanliness, property conditions & facilities
When I got to my door, there was a mini-frig sitting by the front door. The floor was uneven and soft in some places. There were roaches crawling across the floor. The shower head was about chin height and the water pressure was almost too low to shower well. Also, there was not hot water. I checked out after the first night. I was supposed to stay two nights but after the roaches I wanted to leave.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 2024/3/11
Hi Steven,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love thhe staff
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 2024/3/11
Hi Arlene,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

2/10 Terrible

Roxana

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do i start? Tub fixture was broke, toilot was leveled using cardboard plus it wldnt flush properly, lights didnt work going into the bedroom, someones long hair was all over the side of the shower, beds were yellow stained, roaches were everywhere, bedding did not smell clean, the floor by the tub was sinking in, didnt look like housekeeping had been there, floor was nasty not swept, there was some kind of dirty grease and goo from peoples hands on the light switches, shower obviously wasnt cleaned, there was bugs in the light globes....most disgusting place ive stayed in, then when i tell the people at the front desk about the roach infestation they laugh...until i poured a plastic cup of live roaches out on the counter in front of them and told them some people dont want to take pets home, so they might want to fix their problem. Then the clerk just says....whoops. Definitely not a way to run your business and needs reported to the department of health. I wouldnt even give this place 1 star. If they want 5 stars for health hazards they have it.
Stayed 1 night in Feb 2024
Response from Nancy Y. on 2024/3/5
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 Excellent

Dusty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nancy Y. on 2024/3/7
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the nastiest place i have ever stayed when i checked into my rm the floors were dirty bathrub did not drain properly the bed did not fit on the fram correctly
Stayed 4 nights in Feb 2024
Response from Nancy Y. on 2024/3/5
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 Good

Cynde

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Great property good safe area the police ride through completing a safety awareness check and the service is awesome I love Sabin he is very free spirit with the desire to help and go above his title
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 2024/2/27
Hi Cynde, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

Wilson F, Fayetteville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatest customer service ever.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 2024/2/27
Hi Wilson F,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

Jesus

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love go back
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 2024/2/20
Hi Jesus,Thank you for the excellent rating!! Maz K.#Team6

2/10 Terrible

Cary

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I woke up at 5:00 am and the room(135) was infested with cockroaches.i will never stay at this property again
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 2024/1/29
Hi Cary,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

10/10 Excellent

Tony

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024