Studio Suite, 2 Queen Beds | Desk, laptop workspace, blackout drapes, iron/ironing board
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Reviews of Candlewood Suites Fayetteville Fort Bragg, an IHG Hotel

2.5 out of 5
Candlewood Suites Fayetteville Fort Bragg, an IHG Hotel
4108 Legend Avenue, Fayetteville, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 251 out of 379 reviews" "
Rating 8 - Good. 75 out of 379 reviews" "
Rating 6 - Okay. 25 out of 379 reviews" "
Rating 4 - Poor. 5 out of 379 reviews" "
Rating 2 - Terrible. 23 out of 379 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

NAAIRAH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Tiffany

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and had all the amenities needed for an extended stay
Stayed 2 nights in May 2024

8/10 Good

sadie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice at the facility the bed a little rough on the back but ok queen size bed somewhat small for me and hubby though will stay again staff very friendly and attentive.
Stayed 2 nights in Apr 2024

10/10 Excellent

Chaniqua, Inwood

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the amenities were as well.
Stayed 1 night in Apr 2024

10/10 Excellent

Ericka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk was very hospitable for our late check in. Room was super clean! Bed was comfy too.
Stayed 1 night in Apr 2024

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Raven

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Took a while to check in, and trouble at front desk
Stayed 1 night in Mar 2024

10/10 Excellent

Kourvoisier

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. So friendly we have been here several times and will stay again just because of the wonderful ladies at your front desk. Hotel is perfect for our travel requirements and pet friendly which is one of the features we look for when traveling.
Stayed 1 night in Feb 2024

10/10 Excellent

Shelisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Satoya

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Feb 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Durae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Candice on 2023/11/17
Thank you for your feedback.

10/10 Excellent

Jane

Stayed 1 night in Oct 2023
Response from Candice on 2023/11/17
Thank you for your 5 out of 5 star review!

10/10 Excellent

Dashawn

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was convenient to my stay
Stayed 2 nights in Oct 2023
Response from Candice on 2023/10/27
Thank you for your 5 star rating!

8/10 Good

Shareika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Queen Size bed instead of King
The stay was pretty good overall. We were able to check in early but our room didn’t consist of a king size bed like we paid for.
Stayed 2 nights in Oct 2023
Response from Candice on 2023/10/23
Thank you for your feedback. We are glad that overall your stay was enjoyable. We are sorry to hear that you thought you booked a King and got a queen, however, the room booked is what was received. Please see below.Reservation #68858738Hotel confirmation code62076915 EditStatusBookedItinerary number72633319552868Reservation madeAug 15, 2023Pricing modelPer DayBedding request1 Queen Bed, Non-smokingRate plan codeIDUWVRate plan nameBest Flexible RateGuest count2 adultsWhile we do have a limited number of King rooms (6), they must be booked through the hotel directly and cannot be booked online. Please call us directly next time when booking.

2/10 Terrible

Karizma

Stayed 2 nights in Oct 2023
Response from Candice on 2023/10/23
We are sorry to hear that your stay was a 2 out of 10. Please let us know how we could have improved your stay.

10/10 Excellent

Coi

Stayed 2 nights in Oct 2023
Response from Candice on 2023/10/23
Thank you for your review!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Candice on 2023/10/23
Thank you for your feedback!

10/10 Excellent

Sherry

Stayed 1 night in Sep 2023
Response from Candice on 2023/10/23
Thank you for your 5 star review!

2/10 Terrible

Abraham M

Disliked: Staff & service
Was not able to check to check in because the key system was not working. Did not stay at this property. Had to make arrangements to stay at another hotel. I did not stay here and would like a full refund since I was not able to check in and stay at this hotel.
Stayed 1 night in Sep 2023
Response from Candice on 2023/10/23
We are unsure about your reference here. Also any refund would have to come from Expedia.

8/10 Good

Jeremiah Mitchell

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The front desk staff was great!!!
Stayed 2 nights in Sep 2023
Response from Candice on 2023/10/23
Thank you for your feedback! We are glad you enjoyed your stay.

10/10 Excellent

Abraham M

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at this brand of hotel. Oh my goodness it was awesome.
Stayed 1 night in Aug 2023
Response from Candice on 2023/9/5
Thank you for your review! We are glad you enjoyed your stay.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Nice comfortable larde room. Very convenient location to the event I was attending.
Stayed 2 nights in Aug 2023
Response from Candice on 2023/9/5
Thank you for your feedback. We are glad you enjoyed your stay with us.

10/10 Excellent

Tori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Candice on 2023/8/21
Thank you for your 10 out of 10 review!

6/10 Okay

Justine

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Aug 2023
Response from Candice on 2023/8/8
Thank you for your feedback! Please let us know what we could have done differently.

10/10 Excellent

Quentun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Candice on 2023/8/8
Thank you for your review! We are glad you enjoyed your stay with us.

10/10 Excellent

Sudialys

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and big room perfect for families
Stayed 1 night in Jul 2023
Response from Candice on 2023/8/8
Thank you for your 5 out of 5 review!

8/10 Good

Lauren

Stayed 1 night in Jul 2023
Response from Candice on 2023/8/8
Thank you for your 4 out of 5 review! We are glad you enjoyed your stay with us.

8/10 Good

Robert

Liked: Staff & service
Door to open to room is very heavy to open
Stayed 1 night in Jul 2023
Response from Candice on 2023/7/13
Thank you for your review! We are glad you enjoyed your stay with us. Thank you for choosing our hotel, and we hope to have you stay with us again. We will have maintenance check out the door.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Pretty good
Stayed 1 night in Jun 2023
Response from Candice on 2023/7/13
Thank you for your feedback. We are glad you enjoyed your stay with us. Thank you for choosing Candlewood and we hope to have you stay with us again.

10/10 Excellent

Salika

Liked: Cleanliness, staff & service, property conditions & facilities
First time staying here but it was nice
Stayed 2 nights in Jun 2023
Response from Candice on 2023/7/13
Thank you for your feedback! We are glad you enjoyed your stay.

10/10 Excellent

Shackola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Candice on 2023/7/13
Thank you for your 5 star rating!

8/10 Good

Kourtney, Twin Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and hotel was clean.
Stayed 3 nights in May 2023
Response from Candice on 2023/7/13
Thank you for your 4 star rating!

10/10 Excellent

shaka

Stayed 3 nights in May 2023
Response from Candice on 2023/7/13
Thank you for your 5 star rating!

2/10 Terrible

Shanya

Business traveler
Disliked: Cleanliness, staff & service
Employee was very rude at the front desk. The room I was given was disgusting and I requested a refund. Room and bed sheets had an odor
Stayed 1 night in May 2023
Response from Candice on 2023/5/19
Thank you for your feedback. We apologize you were less than satisfied with your room. This is not the norm for our hotel. We hope you will come back and give us another try.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Candice on 2023/5/19
Thank you for your review!

10/10 Excellent

Peilan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Candice on 2023/5/19
Thank you for your 10 out of 10 review!

10/10 Excellent

Earl

Stayed 3 nights in May 2023
Response from Candice on 2023/7/13
Thank you for your 5 star rating.

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Room was clean. Enjoyable stay
Stayed 2 nights in May 2023
Response from Candice on 2023/5/19
Thank you for your review! We are glad you had an enjoyable stay.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
What a great hotel. Really convenient to everything and the rooms and facilities are nice
Stayed 1 night in May 2023
Response from Candice on 2023/5/19
Thank you for your review!

10/10 Excellent

Jacee

Liked: Staff & service, property conditions & facilities
Loved the front desk staff. Area around it was sus.
Stayed 1 night in May 2023
Response from Candice on 2023/5/19
Thank you for your review!

10/10 Excellent

Jennyfer

Stayed 2 nights in Apr 2023

10/10 Excellent

Katherine

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and the staff was absolutely lovely. The elevator is small and there is only one, but staff is friendly and gracious. Eager to help you take the trolly up! :) I didn’t like the smell once you got up to the floors. The room smelled fresh but the hallways do not. Odd. Overall excellent experience. I love the IHG hotels!
Stayed 1 night in Apr 2023
Response from Candice on 2023/5/19
Thank you for your feedback! We are glad you enjoyed your stay!

10/10 Excellent

Curtis

Stayed 1 night in Apr 2023
Response from Candice on 2023/5/19
Thank you for your review!

8/10 Good

Rosini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Candice on 2023/4/25
Thank you for your review!