My husband and I were traveling to a family members funeral and I booked a room for 3, so my cousin, whose son had passed, could stay with us. I called ahead as she would be arriving before us and asked that they let her check in and was told it would not be a problem. Upon our arrival, I found my cousin sitting in the lobby because they would not let her in. I went to the desk asking why she was not allowed to check in only to be told, there was no note stating that she could check in. Only an I'm sorry.Very poor service. I also requested for other family members arriving in the next couple of days to have rooms near ours. Upon their arrival, they were on the 2nd floor and we were on the first floor, opposite ends of the building. Very disheartening for something so simple in a time of sorrow could not be accommodated. Will not stay there again.