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Reviews of Trailway Motel

2 out of 5
Trailway Motel
10039 Lincoln Trail, Fairview Heights, IL

Reviews

6.6
Rating 10 - Excellent. 18 out of 111 reviews" "
Rating 8 - Good. 49 out of 111 reviews" "
Rating 6 - Okay. 12 out of 111 reviews" "
Rating 4 - Poor. 11 out of 111 reviews" "
Rating 2 - Terrible. 21 out of 111 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Marino

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows smelled like bodily fluids. Leaking toilet. Rude staff.
Stayed 2 nights in Apr 2024

2/10 Terrible

Jessica

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers are so rude its crazy the walls were black, sheets had burn holes and smelt like stank bugs... id never ever go back unkess i was desperate worse hotel ive ever been to. Yuck!
Stayed 1 night in Aug 2023
Response from Nic on 2023/8/7
Dear guest sorry for your inconvenience

10/10 Excellent

Jessica

Traveled with partner
Everything
Stayed 2 nights in Jul 2023
Response from Nick on 2023/8/30
Dear customer Thank you very much for your time

2/10 Terrible

Steven

Business traveler
Disliked: Property conditions & facilities
Stayed 4 nights in May 2023
Response from Nick on 2023/6/30
Dear guest sorry for your inconvenience

2/10 Terrible

Carmen

Disliked: Cleanliness, staff & service, property conditions & facilities
The only thing good was the bed
Stayed 1 night in May 2023

8/10 Good

David

Liked: Cleanliness
The property was fair
Stayed 1 night in May 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Don't trust hotel.com reviews
Per the hotel.com mostly 3 star reviews we thought this would be an ok stop for one night. You could tell they have been making improvements but the bathroom was dirtier than a gas station public restroom. Also we woke up to a leaking bathroom ceiling and no one in the office to tell about it. If you look up reviews not on hotels.com it gave a more accurate picture of the hotel. Mostly 1star.
Stayed 1 night in Mar 2023
Response from Nick on 2023/3/13
Dear customer sorry for your inconvenience

2/10 Terrible

Sara

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Building should be condemed
The room was dirty. Water was leaving through the roof no one one wanted to fix it or give us a different room. black mold every where.
Stayed 1 night in Feb 2023
Response from Nick on 2023/3/17
Dear Guest sorry for your inconvenience

4/10 Poor

Mendo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Trailway has a microwave for the entire property outside downstairs next to the dryer, washer is inside next to ice machine, there was a big crack in the shower wall, they still use keys for the door with a chain lock, their are dead bolts but the bolt is missing. Saturday night some one blared rap with heavy bass until midnight. There are a lot of long term residents.
Stayed 5 nights in Jan 2023

2/10 Terrible

Bryan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022
Response from nick on 2022/10/4
Dear Guest sorry for your inconvenience

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2022

4/10 Poor

David

Disliked: Cleanliness
Filthy
Stayed 1 night in Sep 2022
Response from nick on 2022/9/17
Dear Guest sorry for your inconvenience

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

Sabrina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty nasty nasty
Worst experience of my life! Broken toilet seat broken light switches tv didnt work trash under bed it looked like a landfill toilet didnt flush right shower didnt work u either had scalding water or ice cold no in between nasty looked like it hadnt been cleaned since the early 80's sheets had hair on them and not mine stained towels pillows so flat the even double over they were useless rude front desk person i mean at what business do u yell what do u want to a paying customer. If i hadnt already paid for the room beforehand i would have found other lodging i slept n the car it was so disgusting
Stayed 1 night in Sep 2022
Response from nick on 2022/9/5
Dear customer sorry for inconvenience

8/10 Good

Patty

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's was very good for me and convenience
Stayed 2 nights in Aug 2022

8/10 Good

christina

Stayed 1 night in Aug 2022

4/10 Poor

J. Michael

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Ruth

Traveled with partner
Liked: Cleanliness, staff & service
Older motel clean and manager was exceptional..
Stayed 1 night in Jun 2022

10/10 Excellent

Adrienne

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

4/10 Poor

Caleb

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff acted like my presence was unwanted and inconvenient. Waited in the lobby to check-in for almost 10 minutes and had to call the place to finally get someone to come help me. Staff kept arguing with each other about my reservation and other personal matters. Light in the bathroom kept flickering out and the TV didn't work (not that we were given a remote to use it with anyways).
Stayed 1 night in May 2022
Response from nick on 2022/5/15
Dear customer sorry for inconvenience

6/10 Okay

Michael

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
I’ll never stay here again.
The place is a dump. The tv didn’t work. There was no hot water in the shower. One of the electrical sockets didn’t work. It was noisy all night long. I’m pretty sure there were drugs deals and prostitution going on.
Stayed 1 night in May 2022
Response from nick on 2022/5/13
Dear customer sorry for your inconvenience

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Stayed 1 night in Apr 2022

2/10 Terrible

Alexander

Disliked: Property conditions & facilities
Trailway
Just kind of not welcoming there was a roach on my shower curtain and the manager wasnt very friendly
Stayed 3 nights in Mar 2022
Response from nick on 2022/3/23
Dear sorry for inconvenience

10/10 Excellent

chico

Stayed 1 night in Mar 2022

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

2/10 Terrible

Naomi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Nick on 2021/11/1
Dear customer, Thank you very much for your staying with us n your review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from nick on 2021/10/30
Dear customer thank you very much for your review 😊

2/10 Terrible

Patty

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A feeling of being very unsafe
This place is so disgusting. I don’t know how it got such great reviews on various websites. Don’t believe them. My room stunk to high heaven the minute I walked in. That stench absorbed into all my clothes. The Indian man behind the counter was a very nasty man. When I checked in the clothing rack had not one hanger on it. I had to beg him to give me hangers and he looked at me as though I was going to walk off with them when I leave. I had to hear his lecture about theft. For many reasons I didn’t stay past the first night. When he went to give me a refund slip for the unused days, it was really for someone else’s credit card. I didn’t realize it at the time. I was totally ripped off for almost $100. Shortly there after, it was under investigation by Expedia and they come to a resolution but it wasn’t to my complete satisfaction. I had threatened to call the police. Oh, don’t even think about asking this man to wear a mask if he has to come in your room to to fix something. He refuses to wear a mask, PERIOD. There were three windows in the room and all three had exposure to the outside. Peek a boo, we see you!! No privacy.
Peek a boo, I see you
No privacy
Broken curtain too small for window
Holes in the bedsheets
Stayed 3 nights in Oct 2021

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean, quiet and friendly place
The people here were great...the room was so comfortable and clean. This is a budget motel, but to me a great one. It would be my go to place to stay if in Fairview Heights again. Close to everything I needed. Thank you Trailway Motel...
Stayed 1 night in Oct 2021
Response from nick on 2021/10/11
Dear customer, Thank very much for comments 😀

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 3 nights in Sep 2021
Response from nick on 2021/10/1
Dear customer, Thank you very much for staying with us n for your comment

8/10 Good

Gustave

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Plumbing leaks thru ceiling.maid service 5am
Stayed 1 night in Aug 2021
Response from ni k on 2021/8/18
Dear customer, thanks for staying with us sorry for inconvenience

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer setvice was horrible. And place was so nasty they had roaches in one room i saw
Stayed 1 night in Jul 2021
Response from nick on 2021/7/19
Dear customer, sorry for your inconvenience

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Nick on 2021/7/22
Dear customer Thank you very much for your time and stay with us

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Hewlin

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2021
Response from Nick on 2021/6/27
Dear customer, sorry for your inconvenience

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
A couple of days after staying here i was covered in bed bug bites. Avoid this place.
Stayed 1 night in Jun 2021
Response from nick on 2021/6/22
Dear customer sorry for inconvenience

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had bites in the morning on my legs, and outlets looked like fire hazards, door lock was broken, the sheets was not changed. they did not wash sheets and dont have proper machines to clean laundry. even ice maker was broken. they did not keep their word on a agreement also. Staff was never around. For $10.00 more i stayed at the days inn with beautiful bed and everything in the room, and everything was clean, always staff to help you.at days inn. DONT GO TO TRAILWAYS, DISCUSTING PLACE, FIRE HAZARD , NOT EVEN A ONE STAR HOTEL, ZERO STAR, THEY HAVE BUGS, HEALTH DEPARTMENT AND CODE ENFORCMENT SHOULD GO THERE.
Stayed 1 night in May 2021
Response from nick on 2021/5/31
Dear customer, sorry for inconvenience

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Bedbugs
Bedbugs. I wanted to be ok with a low rate for a simple night’s stay, even if the room wasn’t great, but red itchy bumps on arms legs and body las me to say stay away if you can.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from n on 2021/5/23
Thank you very much for your stay with us