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Reviews of Hotel Indigo Everett - Waterfront Place, an IHG Hotel

3.5 out of 5
Hotel Indigo Everett - Waterfront Place, an IHG Hotel
1028 13th Street, Everett, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 464 out of 683 reviews" "
Rating 8 - Good. 128 out of 683 reviews" "
Rating 6 - Okay. 48 out of 683 reviews" "
Rating 4 - Poor. 25 out of 683 reviews" "
Rating 2 - Terrible. 18 out of 683 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was amazing. The people where awesome the food was outstanding and the weather was perfect to top it off. Beautiful views and i cant wait to come back
Stayed 2 nights in Apr 2024
Response from JL Howard, Front Office Manager on 2024/4/19
Good Morning Cody! We are so glad that you enjoyed your stay. Thank you for the kind feedback. We look forward to seeing you again. -JL Howard, Front Office Manager

10/10 Excellent

Bruce, Prineville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Apr 2024
Response from JL Howard, Front Office Manager on 2024/4/13
Good morning Bruce! Thank your for the feedback. We hope to see you again soon.

8/10 Good

John

Stayed 3 nights in Mar 2024
Response from JL Howard, Front Office Manager on 2024/4/25
Hi John! Thank you for your review. We look forward to seeing you again soon. Have a wonderful day!

4/10 Poor

Matthew

Disliked: Staff & service, property conditions & facilities
The bed was extremely uncomfortable.
Stayed 1 night in Mar 2024
Response from JL Howard, Front Office Manager on 2024/3/27
Hello Matthew! Thank you for your feedback. I am disappointed that you found the beds to be uncomfortable. I apologize for any inconvenience. I have forwarded this experience on to our Director of Operations. We will use your experience to get better. We hope you will give us another chance and we look forward to seeing you again. Have a great day!

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Greeting upon arrive by afternoon gentleman , getting a wc for my visiting sister for lunch and welcoming our dog Rusty just 11 lbs. Housekeeping helped us after spilling some coffee on our bed. They were great help.
Stayed 2 nights in Mar 2024
Response from JL Howard, Front Office Manager on 2024/3/27
Hi Karen! Thank you for staying with us!

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JL Howard, Front Office Manager on 2024/3/25
Good Morning Katarzyna! Thank you for staying with us! We hope to see you again soon. Have a great day!

8/10 Good

Colin

Stayed 1 night in Mar 2024
Response from JL Howard, Front Office Manager on 2024/4/13
Good Morning Colin! Thank you for staying with us! See you next time.

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2024
Response from JL Howard, Front Office Manager on 2024/4/12
Good Morning Jonathan! Thank you for staying with us! We hope to see to see you again. Have a fabulous day!

8/10 Good

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love staying there every time I come home for a visit I love how clean it is and how Zen it is and the beautiful ocean views The only problem I have with the place this time was on my second night stay people were running up and down the halls and banging on my door and the people next door got in a fight so I got little to no sleep but the hotel stop was nice enough to refund my night stay there
Stayed 2 nights in Mar 2024
Response from JL Howard, Front Office Manager on 2024/3/22
Hi Nick! Thank for your feedback. I am disappointed about the issues your incurred during your stay. I apologize for the inconvenience. I am glad that we were able to compensate. Additionally, I have forwarded your feedback on to our Director of Operations. We enjoyed having you and look forward to seeing you again soon. Have a great night!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, well-maintained hotel. Exceptionally clean. Helpful and friendly staff. Excellent food options nearby.
Stayed 1 night in Mar 2024
Response from JL Howard, Front Office Manager on 2024/3/18
Hello Jennifer! Thank you for the support! We hope to see you again soon.

2/10 Terrible

Dave

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot was clean and very modern. Staff was amazing. My room on the other hand was eye level with the main dryer vent for the house keeping staff. Could not open window and was extremely loud.
Stayed 1 night in Mar 2024
Response from JL Howard, Front Office Manager on 2024/3/17
Good Morning Dave! Thank for your feedback. I am disappointed that your stay was anything less than great and I apologize for the inconvenience. It looks like you were in one of our standard rooms. I recommend one of our Water View Balcony King rooms for a beautiful view of the water. I certainly understand about the HVAC system and again I apologize. We hope you will give us another chance and look forward to seeing you again. Have a great day!

8/10 Good

Kyle Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from JL Howard, Front Office Manager on 2024/3/6
Good Morning Kyle! Thank you for the review. We look forward to seeing you again soon. Have a wonderful day!

2/10 Terrible

shenowda

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from JL Howard, Front Office Manager on 2024/3/6
Hello Shenowda! Thank you for your review. I am disappointed that your experience was anything less than great. I apologize for any inconvenience. I welcome a call (or email) to discuss any issues that you may have had. We enjoyed having you and we hope you will give us another chance. Have a great day!

10/10 Excellent

CLARA

Liked: Staff & service, property conditions & facilities
Nice place!
Stayed 1 night in Feb 2024
Response from JL Howard, Front Office Manager on 2024/3/1
Good Morning Clara! Thank you for your support. We hope to see you again soon. Have a wonderful day.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JL Howard, Front Office Manager on 2024/2/20
Good Morning Jacob! Thank you for the support. We hope to see you again soon. Have a great day!

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked how clean everything was! Food was good and beds were comfortable!
Stayed 1 night in Jan 2024
Response from JL Howard, Front Office Manager on 2024/2/18
Hello Melissa! Thank you for your feedback. We are so glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Erick

Stayed 1 night in Feb 2024
Response from JL Howard, Front Office Manager on 2024/2/19
Good Morning Erick! Thank you for the support.

2/10 Terrible

Deon

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from JL Howard, Front Office Manager on 2024/2/19
Hello Deon! Thank you for your review. I am disappointed that your stay was anything less than great. I welcome a call to discuss your experience. We enjoyed having you and hope you will give us another chance. I hope to hear from you soon. Have a great day!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating.
Stayed 1 night in Feb 2024
Response from JL Howard, Front Office Manager on 2024/2/13
Good Morning Laura! Thank you for the feedback. We look forward to seeing you again soon.

10/10 Excellent

Gord

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JL Howard, Front Office Manager on 2024/2/12
Good Morning Gord! Thank you for staying with us. We hope to see you again soon. Have a great day!

10/10 Excellent

Ethan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the ambiance, water and boats! wish there was a hot tub sauna or spa
Stayed 1 night in Feb 2024
Response from JL Howard, Front Office Manager on 2024/2/10
Good Morning Ethan! Thank you for the support!

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 1 night in Feb 2024
Response from JL Howard, Front Office Manager on 2024/2/10
Hello Natasha! Thank you for staying with us!

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always a wonderful stay here! The rooms are always so clean and well stocked, there’s plenty of dining options in walking distance and the views are beautiful. Best place in Everett to stay in my opinion.
Stayed 1 night in Dec 2023
Response from JL Howard, Front Office Manager on 2024/2/10
Hi Sheena! We enjoyed having you and look forward to seeing you again.

8/10 Good

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to hospital and clean room and comfortable bed.
Stayed 2 nights in Feb 2024
Response from JL Howard, Front Office Manager on 2024/2/4
Good Morning Debra! Thank you for staying with us.

8/10 Good

Terance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice place to stay with great food choices around and good food at the hotel itself. My only complaint was the shower had not been washed for what looked like for awhile. The floor had grime on it and was very slippery. Other than that, I was very pleased with our stay.
Stayed 1 night in Jan 2024
Response from JL Howard, Front Office Manager on 2024/2/2
Good Morning Terance! Thank you for your feedback. I have forwarded the information regarding the shower on to our Housekeeping Manager. I apologize for any inconvenience. We hope you will give us another chance and look forward to seeing you again. Have a great day!

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fabulous with the exception that the bay view was mediocre at bes and my room was up against the elevators. I was in room 430, I would not pay a premium for a bay view room such as this in the future.
Stayed 1 night in Jan 2024
Response from JL Howard, Front Office Manager on 2024/1/31
Hi Corey! Thank you for the kind review/feedback. We really appreciate it. It looks like the room you booked was a Marina View King. The Water View Balcony King would have been a beautiful view of the water. We apologize for any inconvenience. We hope you will give us another chance and look forward to seeing you again.

10/10 Excellent

Rhonda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, lounge and restaurant convenience
Stayed 1 night in Jan 2024
Response from JL Howard, Front Office Manager on 2024/1/29
Good Morning Rhonda! Thank you for the review. We hope to see you again soon. Have a great day!

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Overall a worthwhile experience.
Nice place to stay, comfortable room. Hallway noise was notable. I could hear people talking as they passed my closed door. Morning noise (about 9 AM) slamming of doors, not known if it was house staff or guests. I would stay again, if I had an event to attend in Everett. Easy to get to. Beautiful and clean.
Stayed 1 night in Jan 2024
Response from JL Howard, Front Office Manager on 2024/1/29
Good Morning David! Thank you for the feedback. I am disappointed that there were issues with noise during your stay. I apologize for any inconvenience. We hope you will give us another chance and look forward to seeing you again. Have a great day!

10/10 Excellent

Alex

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful part of town with most all new development. There’s restaurants and shops and free parking, what more could you need!
Stayed 1 night in Jan 2024
Response from JL Howard, Front Office Manager on 2024/1/28
Good Morning Alex! Thank you for your feedback/review. We hope to see you again soon. Have a great day!

10/10 Excellent

bradley, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from JL Howard, Front Office Manager on 2024/1/28
Good Morning Bradley! Thank you for your support. We hope to see you again soon. Have a great day!

6/10 Okay

Samantha

Liked: Cleanliness
Disliked: Property conditions & facilities
I liked the location and the view of the marina. It's not a destination hotel but a nice spot to end up if you need to. Stayed in a suite but it did t smell very nice! Like they were trying to cover up a bathroom pee smell. They even left a window open to air it out when I arrived. That's what I smelled throughout the night. Also the venting/heater/fan was a little loud. Everytime it kicked on, it pretty much woke me up and rattled until it kicked off.
Stayed 1 night in Jan 2024
Response from JL Howard, Front Office Manager on 2024/1/28
Good Morning Samantha! Thank you for your feedback. We really appreciate it. I have forwarded the feedback regarding the HVAC system and the smell of the room on to our Chief Engineer and Housekeeping Manager. I apologize for any inconvenience. We will use your experience for training purposes to get better. We hope you will give us another chance and look forward to seeing you again. Have a great day!

10/10 Excellent

meghann

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We live in Everett but I love coming here for a staycation- the hotel is clean and comfortable with a great restaurant and bar (food and drinks really excellent) and several other solid dining options within walking distance. Gym and pool in the hotel. Fireplace with seating in the lobby. Nothing and no one is pretentious here, but it’s pretty classy all the same.
Stayed 2 nights in Jan 2024
Response from JL Howard, Front Office Manager on 2024/1/21
Good Morning Meghann! Thank you so much for the kind feedback. We really enjoyed having you and look forward to seeing you again soon. Have a great day!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JL Howard, Front Office Manager on 2024/1/21
Good Morning Kelly! Thank you for the review. We hope to see you again soon. Have a great day!

10/10 Excellent

Timothy, Bellingham

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from JL Howard, Front Office Manager on 2024/1/20
Hello Timothy! Thank you for the support. We hope to see you again soon. Have a great day!

10/10 Excellent

shannon

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were so nice and accepted my pet. I was worried since a different property on Expedia had advertised as pet friendly and turns out the property was not and the receptionist was rude about it- so I was traumatized making reservations with my pet They were gracious and helpful with clean rooms and a beautiful setting . And the price is very reasonable
Stayed 1 night in Dec 2023
Response from JL Howard, Front Office Manager on 2024/1/16
Hello Shannon! Thank you so much for your review/feedback. We enjoyed having you and your pet and look forward to seeing you again. Have a great night!

10/10 Excellent

Clayton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, bar/restaurant service and quality
Stayed 2 nights in Jan 2024
Response from JL Howard, Front Office Manager on 2024/1/16
Hi Clayton! Thank you for your support. We hope to see you again soon. Have a great day!

10/10 Excellent

Monique, Everett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went for an early appointment next day so I did not explore, except for a nice dinner near by.
Stayed 1 night in Jan 2024
Response from JL Howard, Front Office Manager on 2024/1/16
Hello Monique! Thank you for your review/feedback. We enjoyed having you and hope to see you again. Have a great night!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JL Howard, Front Office Manager on 2024/1/11
Good Morning Heather! Thank you so much for your review. We look forward to seeing you again. Enjoy your day!

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! Clean, comfortable & friendly staff. Walkable area along ward. Fire pits outside were great & we roasted marshmallows!!
Stayed 1 night in Jan 2024
Response from JL Howard, Front Office Manager on 2024/1/10
Hi Jeffrey! Thank you for the review/feedback. We hope to see you again. Have a great day!

4/10 Poor

tracy

Stayed 1 night in Jan 2024
Response from JL Howard, Front Office Manager on 2024/1/28
Hello Tracy! Thank you for your review. I am disappointed that your experience was anything less than great. I apologize for any inconvenience. We hope you will give us another chance and look forward to seeing you again. Have a great day!

10/10 Excellent

Glorianne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay in Everett
We stayed here for New Year's Eve and the room had two Queen Beds and was quite large. There was a refrigerator and coffee available. We only stayed the one night and it was great. We had brunch the next day with our friends and LOVE, LOVE, LOVE, the Eggs Benedict and the Pork Hash. Really Really Great food!
Stayed 1 night in Dec 2023
Response from JL Howard, Front Office Manager on 2024/1/10
Hi Glorianne! Thank you for the feedback/review. We really appreciate it. We enjoyed having you and look forward to seeing you again. Have a great day!

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this stay was great except for the music from the skating rink right outside the hotel in the evening. If you like quiet get a room on the north end of the building.
Stayed 3 nights in Dec 2023
Response from JL Howard, Front Office Manager on 2024/1/10
Hi Gregory! Thank you for the feedback. Have a great day!

6/10 Okay

Jenn

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We only stayed one night. Loved the location. Unfortunately, the pool was closed and that’s the main reason we chose that hotel originally. We were a bit disappointed. The rooms were clean so that was a positive.
Stayed 1 night in Dec 2023
Response from JL Howard, Front Office Manager on 2024/1/5
Hi Jenn! Thank you for your feedback. I am so sorry about the pool being closed for maintenance. We hope you will give us another chance and look forward to seeing you again soon. Have a great day!

4/10 Poor

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JL Howard, Front Office Manager on 2024/1/28
Good Morning Michelle! Thank you for your feedback. Have a great day!

10/10 Excellent

Ashanti

Stayed 3 nights in Dec 2023
Response from JL Howard, Front Office Manager on 2024/1/5
Good Morning Ashanti! Thank you for the positive review. We enjoyed having you and look forward to seeing you again. Have a great day!

10/10 Excellent

Randy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JL Howard, Front Office Manager on 2024/1/31
Hi Randy! Thank you for the feedback.We enjoyed having you and look forward to seeing you again soon. Have a great day!

10/10 Excellent

Corinne

Stayed 1 night in Dec 2023
Response from JL Howard, Front Office Manager on 2024/1/20
Good Morning Corinne! Thank you for the review/feedback. We hope to see you again soon. Enjoy your day!

10/10 Excellent

Kristina

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, walkable area, and great price. It was nice trip
Stayed 1 night in Dec 2023
Response from JL Howard, Front Office Manager on 2023/12/28
Hello Kristina! Thank you for your support. We hope to see you again soon. Have a great day!

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet compare to other city
Stayed 1 night in Dec 2023
Response from JL Howard,Front Office Manager on 2023/12/27
Hello Kristina! Thank you for your review/feedback. We hope to see you again. Have a great day!

10/10 Excellent

Jeanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price this motel was very very nice, much better than expected. Beds were very comfortable and staff was very accommodating and friendly.
Stayed 2 nights in Dec 2023
Response from JL Howard, Front Office Manager on 2023/12/27
Hi Jeanie! Thank you for your kind review. We enjoyed having you and look forward to seeing you again. Have a great day!