No one was at the front desk at check-in. The bathrooms were terrible with many broken parts: sink drain plug broken, faucet handles broken, toilet paper roll holder broken, bathtub not caulked and moldy. It was very loud at night, and it seemed like there were people living there and smoking weed. Plus, out Mon-smoking room definitely smelled of smoke.
Worst of all, my six year old daughter left her beloved vintage care bear in her room under the covers and we didn’t discover the loss until the following night at bedtime in PA. When I called the hotel the next morning, it was obvious they couldn’t care less. They wouldn’t even look for it. When I asked for the manager, he wouldn’t talk to me, and he also didn’t return my email. Absolutely appalling customer service. I’ve left maybe two things at hotels over the past 30 years of travel, and they were both found by staff, and then mailed to me; in one case they mailed my blazer internationally. I didn’t even have to contact these other hotels; they contacted me to let me know they found the items before I even knew they were missing. Not at this shabby establishment!