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Reviews of Days Inn by Wyndham Elmsford / White Plains

2 out of 5
Days Inn by Wyndham Elmsford / White Plains
25 Valley Ave, Elmsford, NY

Reviews

6.2
Rating 10 - Excellent. 195 out of 1001 reviews" "
Rating 8 - Good. 229 out of 1001 reviews" "
Rating 6 - Okay. 209 out of 1001 reviews" "
Rating 4 - Poor. 162 out of 1001 reviews" "
Rating 2 - Terrible. 206 out of 1001 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Galia, rockville

Traveled with family
Over prices…. You could hear the rooms next and behind all through the night The air conditioner goes on and off….
Stayed 1 night in Apr 2024
Response from Elaine FOM on 2024/5/1
Thank you for your feedback. We apologize for any inconvenience you have experienced during your stay. The air conditioning is temperature based, so based on the temperature you set it once the room is set to that temperature the air will stop blowing. Then when it needs to adjust back to the set temp it will start again. We hope that we can better service you in the future!

10/10 Excellent

Michelle

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room is old and in need of upgrades. The end tables are full of water marks and are really old. There’s a clock but it doesn’t work. The fridge is rusty on the bottom. The bed had dirt or something in it. When we pulled back the covers we had to sweep it all off. We were so tired we just wanted to sleep. We definitely will never stay in this Days Inn again.
Stayed 1 night in Apr 2024
Response from Elaine FOM on 2024/5/1
Thank you for your feedback! We are sorry to hear that you did not enjoy your stay. We are in the process of renovations and updating our rooms. We will also take the necessary precautions to ensure that this does not happen again. We hope to better service you in the future!

2/10 Terrible

Peter

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty & smoked rooms. Horrible smell and very bad experience. I don't understand how Expedia can advertise something like that?
Stayed 1 night in Apr 2024
Response from Elaine FOM on 2024/4/25
Thank you for your feedback! We are so sorry to hear that you did not enjoy your stay here. Please feel free to give us any suggestions on how to improve our property! We are currently taking all the necessary precautions to ensure that these issues do not happen again. We hope to better service you in the future!

2/10 Terrible

Jimmy

Traveled with family
Disliked: Amenities, property conditions & facilities
When I got there to check in they did t have the correct reservation and I had to drove down the street and get another hotel room
Stayed 1 night in Apr 2024
Response from Elaine FOM on 2024/4/25
Thank you for your feedback! We are sorry to hear that you were not able to stay at our property! We have been taking all the necessary precautions to ensure that our guests are able to stay in the room type that they have booked. We hope to service you in the near future!

2/10 Terrible

Venkata

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so bad and need a major renovation. Smells horrible and is not safe. Couldn’t able to find plug in point. Stay away from this place
Stayed 1 night in Apr 2024
Response from Elaine (FOM) on 2024/4/21
Thank You for your feedback! We are sorry to hear that you did not enjoy your stay. We are taking necessary measures in order to update our property. We hope in the future that we can better accommodate for you.

8/10 Good

Olga

Traveled with family
Liked: Cleanliness, staff & service
What I liked was the courtesy and service of employees. My room was missing a hair blower and I was provided one. One of the lights in the room was not working, but a lamp was brought into my room to remedy the situation.
Stayed 2 nights in Apr 2024
Response from Elaine (FOM) on 2024/4/21
Thank You for your feedback! We are happy to hear that you had a great experience. We appreciate the kind words about our staff! We hope to see you again soon in the near future!

8/10 Good

DEBORAH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was clean it was very near a good Diner for food the breakfast was very scarce though
Stayed 2 nights in Apr 2024
Response from Elaine (FOM) on 2024/4/21
Thank You for your feedback! We are glad that you enjoyed your stay at our property. We are sorry to hear that you did not enjoy breakfast. We will be ordering new items to add to our breakfast menu very soon! We hope to better serve you in the near future

4/10 Poor

Nick

Disliked: Cleanliness, staff & service, property conditions & facilities
Property had no hot water and when we called they told us we would not have hot water for the rest of our stay. Police were on site for most of the second night we were there due to disturbance. Key card didn’t work neither staff had to assist. Holes in the walls, bathroom and bed areas.
Stayed 2 nights in Apr 2024
Response from Elaine (FOM) on 2024/4/21
Thank You for your feedback! We are sorry to hear that you did not enjoy your stay at our property. We also apologize for any inconveniences you have experienced during your stay. We hope that we can better serve you in the future.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ez check, in nice room ,big parking area , convenient to Westchester Medical Center
Stayed 1 night in Apr 2024
Response from Elaine (FOM) on 2024/4/10
Thank you for your feedback! We are glad to hear that you enjoyed your stay, we hope to see you again in the future!

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Elaine (FOM) on 2024/4/10
Thank you for your feedback! We hope to see you again in the future.

4/10 Poor

Eleni

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Elaine (FOM) on 2024/4/10
Thank you for your feedback! We're sorry to hear that your stay was not what you expected. We hope to see you again in the near future!

8/10 Good

Monica Helena Teixeira da

Liked: Staff & service, property conditions & facilities
If it was cleaner, it’s very good
Stayed 2 nights in Mar 2024
Response from Elaine (FOM) on 2024/4/10
Thank you for your feedback! We hope to see you again in the near future!

10/10 Excellent

Delano

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Furniture Needs To Be Update
Stayed 2 nights in Mar 2024
Response from Elaine (FOM) on 2024/4/10
Thank you for your feedback! We are taking measures to update our rooms. We hope to see you again in the near future!

8/10 Good

Leroy

Stayed 3 nights in Mar 2024
Response from Elaine (FOM) on 2024/4/10
Thank you for your feedback! We hope to see you again in the near future!

10/10 Excellent

Leroy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk services we're very polite and always available
Stayed 1 night in Mar 2024
Response from Elaine on 2024/3/18
Thank you for your feedback about our staff. We hope to see you again soon!

10/10 Excellent

Kilah

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice and cozy
Stayed 2 nights in Feb 2024
Response from Cris Front Office Manager on 2024/3/7
Thank you for contacting Expedia regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of Days Inn for your lodging needs, and we hope to welcome you again in the future.

6/10 Okay

Danielle Kerola

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Cris Front Office Manager on 2024/3/7
Thank you for choosing our Days Inn for your recent visit to Elmsford.We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay at Days Inn Elmsford regarding the quality of your stay helps us understand the kind of services our guests appreciate as well as areas in need of improvement. You deserve, and should rightfully expect, world-class service from Days Inn, including courteous and efficient handling of inquiries and consistent resolutions for them. Again, your feedback from your stay in February will help us identify the opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

6/10 Okay

Tashi

Traveled with family
Liked: Property conditions & facilities
BOOKED A SMOKING ROOM 8 AM MORNING OF MY INTENDED STAY ONLY TO ARRIVE AND THEM NOT HAVE ANY SMOKING ROOMS AVAILABLE.
Stayed 2 nights in Feb 2024
Response from Cris Front Office Manager on 2024/3/7
Thank you for choosing our Days Inn for your recent visit to Elmsford.We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay at Days Inn Elmsford regarding your experience with us, helps us understand the kind of services our guests appreciate as well as areas in need of improvement. You deserve, and should rightfully expect, world-class service from Days Inn, including courteous and efficient handling of inquiries and consistent resolutions for them. Again, your feedback from your stay in February will help us identify the opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

6/10 Okay

Albert

Traveled with partner, Traveled with family
Liked: Staff & service
Room was really small and the ac/ heater made noise kept me and my wife up all night.Also most of the outlets did not work and the mattress was terrible .I usually don't leave reviews but we needed somewhere to stay close to the Westchester hospital for a early show for a surgery procedure so the only good part was that the hospital is 11 mins away. All honesty you get what you pay for a $98;one night stay. Staff was good that is also a plus.
Stayed 1 night in Feb 2024
Response from Cris Front Office Manager on 2024/3/7
Thank you for choosing our Days Inn for your recent visit to Elmsford.We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay at Days Inn Elmsford regarding the state of your room, helps us understand the kind of services our guests appreciate as well as areas in need of improvement. You deserve, and should rightfully expect, world-class service from Days Inn, including courteous and efficient handling of inquiries and consistent resolutions for them. Again, your feedback from your stay in February will help us identify the opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel good breakfast
Stayed 1 night in Dec 2023
Response from Rhiannon F on 2024/2/5
Thank you for providing us a positive feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rhiannon F on 2024/2/5
Thank you for providing us with your positive feedback

6/10 Okay

Maria

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Rhiannon F on 2024/2/5
Thank you for providing us with your feedback.

10/10 Excellent

Tashi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property I book here often they are always friendly and accommodation.
Stayed 1 night in Jan 2024
Response from Rhiannon F on 2024/2/5
Thank you for providing us with your positive feedback.

2/10 Terrible

Shenique

Disliked: Amenities
The rooms didn’t have heat.
Stayed 1 night in Jan 2024
Response from Rhiannon F on 2024/2/5
Thank you for taking the time to provide us feedback from your recent stay

10/10 Excellent

James

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Rhiannon F on 2024/2/5
Thank you for taking the time to provide us with your positive feedback

2/10 Terrible

James

Traveled with pets
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Rhiannon F on 2024/2/5
Thank you for taking the time to provide us with your feedback from your recent stay with us.

6/10 Okay

marcus

Stayed 1 night in Jan 2024
Response from Rhiannon F on 2024/2/5
Thank you for taking the time to provide us with your feedback

2/10 Terrible

Jaimee

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Rhiannon F on 2024/2/5
Thank you for taking the time to provide us with your feedback

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, room comfort
You get what you pay for
Hotel rooms are like women, you get what you pay for. Spend a lot, you get a lot. Save so money, you might not get something flashy, but it will still get you through the night. The room was clean, but dated. Plenty of tv channels to pick from (300+). The "breakfast" is not worth getting up for. The bottom line is, I would defiantly stay there again. Awesome dinner quarter mile away.
Stayed 2 nights in Dec 2023
Response from Rhiannon F on 2024/2/5
Thank you for providing us with your positive feedback from your recent stay with us. We hope to see you soon!

6/10 Okay

Sue

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Rhiannon F on 2024/2/5
Thank you for taking the time to provide us with your feedback

2/10 Terrible

Anthony

Disliked: Room comfort
Requested a queen size bed and received a full
Stayed 1 night in Dec 2023
Response from Rhiannon F on 2024/2/5
Thank you for taking the time to provide us with your feedback from your stay.

8/10 Good

Tyrone

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Needed another chair! Thicker sleeping linen!
Stayed 4 nights in Dec 2023
Response from Rhiannon F on 2024/2/5
Thank you for taking the time to provide us with your feedback

6/10 Okay

Bill

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Response from Rhiannon F on 2024/2/5
Thank you for providing us with your feedback.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Cris Front Office Manager on 2023/12/14
Thank you for contacting Expedia regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of Days Inn for your lodging needs, and we hope to welcome you again in the future.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cris Front Office Manager on 2023/12/14
Thank you for contacting Expedia regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of Days Inn for your lodging needs, and we hope to welcome you again in the future.

10/10 Excellent

Clara

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Cris Front Office Manager on 2023/12/14
Thank you for contacting Expedia regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of Days Inn for your lodging needs, and we hope to welcome you again in the future.

10/10 Excellent

Marcello

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cris Front Office Manager on 2023/12/14
Thank you for contacting Expedia regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of Days Inn for your lodging needs, and we hope to welcome you again in the future.

10/10 Excellent

Lobos

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Cris Front Office Manager on 2023/12/5
We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of Days Inn for your lodging needs, and we hope to welcome you again in the future.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Cris Front Office Manager on 2023/12/14
Thank you for contacting Expedia regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of Days Inn for your lodging needs, and we hope to welcome you again in the future.

6/10 Okay

Miss

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
Outside there was an issue with a room close by their fire alarm smoke detector kept going off for 3 hours. The area doesnt have a variety of food choices and the rooms are small not a big enough garbage can no help with amenities either.
Stayed 3 nights in Dec 2023
Response from Cris Front Office Manager on 2023/12/14
Thank you for choosing our Days Inn for your recent visit to Elmsford.We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay at Days Inn Elmsford regarding the state of your stay helps us understand the kind of services our guests appreciate as well as areas in need of improvement. You deserve, and should rightfully expect, world-class service from Days Inn, including courteous and efficient handling of inquiries and consistent resolutions for them. Again, your feedback from your stay on in December will help us identify the opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

2/10 Terrible

Pamela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We woke up every morning to roaches and ants in the bathroom. We asked for a discount but they would not. Being it was thanksgiving weekend no other rooms were available.
Stayed 3 nights in Nov 2023
Response from Cris Front Office Manager on 2023/12/14
Thank you for choosing our Days Inn for your recent visit to Elmsford.We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay at Days Inn Elmsford regarding the state of your rooms, helps us understand the kind of services our guests appreciate as well as areas in need of improvement. You deserve, and should rightfully expect, world-class service from Days Inn, including courteous and efficient handling of inquiries and consistent resolutions for them. Again, your feedback from your stay in November will help us identify the opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

2/10 Terrible

Yvonne

Disliked: Staff & service, property conditions & facilities
Room was old with no carpet. This was more of the hookup spot than a quality hotel. tv didnt work. Room was not tidied up clean
Stayed 2 nights in Dec 2023
Response from Cris Front Office Manager on 2023/12/14
Thank you for choosing our Days Inn for your recent visit to Elmsford.We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay at Days Inn Elmsford regarding the quality of your stay helps us understand the kind of services our guests appreciate as well as areas in need of improvement. You deserve, and should rightfully expect, world-class service from Days Inn, including courteous and efficient handling of inquiries and consistent resolutions for them. Again, your feedback from your stay on December will help us identify the opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

2/10 Terrible

Ann

Stayed 1 night in Dec 2023
Response from Rhiannon F on 2024/2/5
Thank you for providing us with your feedback from your recent stay

10/10 Excellent

Zoe Valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Cris Front Office Manager on 2023/12/5
We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of Days Inn for your lodging needs, and we hope to welcome you again in the future.

10/10 Excellent

Cynthia

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the morning breakfast and quiet atmosphere.
Stayed 1 night in Nov 2023
Response from Rhiannnon F on 2023/11/28
Thank you for taking the time to provide us with your positive feedback from your recent stay with us. We hope to see you again soon!

6/10 Okay

Catherine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property needs updating and repair.
Stayed 1 night in Nov 2023
Response from Rhiannon F on 2023/11/28
Thank you for taking the time to provide us with your feedback from you recent stay. Updated are coming soon. We hope that we will see you in the future.

10/10 Excellent

Leonardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonito lugar para descansar todos muy amables
Stayed 2 nights in Nov 2023
Response from Cris Front Office Manager on 2023/11/20
Thank you for contacting Expedia regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of Days Inn for your lodging needs, and we hope to welcome you again in the future.

2/10 Terrible

Christian

Stayed 1 night in Nov 2023
Response from Cris Front Office Manager on 2023/12/14
Thank you for choosing our Days Inn for your recent visit to Elmsford.We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay at Days Inn Elmsford regarding the quality of your stay helps us understand the kind of services our guests appreciate as well as areas in need of improvement. You deserve, and should rightfully expect, world-class service from Days Inn, including courteous and efficient handling of inquiries and consistent resolutions for them. Again, your feedback from your stay in December will help us identify the opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Cris Front Office Manager on 2023/11/13
Thank you for contacting Expedia regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of Days Inn for your lodging needs, and we hope to welcome you again in the future.

8/10 Good

Demek

Liked: Staff & service, property conditions & facilities
Enjoyed my stay for the most part, staff was helpful & courteous..other than the nearby construction going on nearby (wasn’t an issue) everything was fine
Stayed 1 night in Nov 2023
Response from Cris Front Office Manager on 2023/11/8
We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of Days Inn for your lodging needs, and we hope to welcome you again in the future.