Property grounds

Reviews of Ledgestone Hotel Elko

2.5 out of 5
Ledgestone Hotel Elko
2585 East Jennings Way, Elko, NV

Reviews

9.2

Wonderful

Rating 10 - Excellent. 197 out of 292 reviews" "
Rating 8 - Good. 80 out of 292 reviews" "
Rating 6 - Okay. 9 out of 292 reviews" "
Rating 4 - Poor. 3 out of 292 reviews" "
Rating 2 - Terrible. 3 out of 292 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Michelle Mota GM on 2024/2/6
Thank you, Jason. We appreciate your wonderful review and hope your next stay with us is just great. As always thank you for choosing to stay at the Ledgestone Hotel.

8/10 Good

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Michelle Mota GM on 2023/11/24
Thank you, Timothy. We appreciate your feedback and hope your next stay with us is even better.

4/10 Poor

jeff

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
customer service was terrible im working here from out of town.My wife came over for the weekend i was working nights we had asked 2 days on advance to get a late chekout on su day no respone just a knock at the door at 1145 for chek out time
Stayed 2 nights in Nov 2023
Response from Michelle Mota GM on 2023/11/15
Jeff,We are so sorry that you had a less than perfect experience at our hotel. We do apologize, but when we are sold out we can not allow late checkouts. This is in order to allow proper cleaning time for guests arriving that evening. Again we apologize that this was not communicated to you upon check in. We do hope this will not hinder your decision to stay with us in the future. Sincerely,Michelle Mota GM

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchen was equipped with a full size fridge and ability to cook in. The bath towel were so plush and thick. The room was very clean. I loved that the table was big enough to sit at and eat, play games etc. There was plenty of seating options without having to use the bed.
Stayed 2 nights in Oct 2023
Response from Michelle Mota GM on 2023/10/31
Thank you, Michelle! We appreciate your feedback and were happy to assist you during your time in Elko. We hope you will come back and see us again!

10/10 Excellent

Michael, Mosinee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, affordable lodging. I will stay again in the future.
Stayed 3 nights in Oct 2023
Response from Michelle Mota GM on 2023/10/31
Thank you, Michael! We loved having you and hope to see you again soon!

2/10 Terrible

Michael

Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Michelle Mota GM on 2023/10/31
We apologize for your less than perfect stay. We would love to know how to better serve you in the future. We hope you will give us another opportunity to provide you with an exceptional guest experience.

10/10 Excellent

Tana

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet. Needed a bigger or one more trash container in room.
Stayed 1 night in Oct 2023
Response from Michelle Mota GM on 2023/10/31
Thank you for your honest feedback. We do apologize, and offer a complete Refuse Room on each floor for your convenience. This is perfect for those larger items. As always we appreciate your business and hope to see you again soon.

8/10 Good

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Michelle Mota GM on 2023/10/12
Thank you Rich for your recent review. We hope your next stay with us is even better!Safe Travels!

10/10 Excellent

Steven

Stayed 1 night in Oct 2023
Response from Michelle Mota GM on 2023/10/12
Thank you, Steven! We are so happy you enjoyed your stay! Please come back and see us again soon!

8/10 Good

Heather

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Michelle Mota GM on 2023/10/4
Thank you for your recent review of our hotel. We appreciate your feedback and look forward to seeing you again in the future.

10/10 Excellent

Staci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been on the road for almost 2 weeks and this was by far the most comfortable place I’ve stayed.
Stayed 1 night in Sep 2023
Response from Michelle Mota GM on 2023/10/4
Thank you Staci! We enjoyed having you stay with us. Safe travels during this cooler fall months!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Michelle Mota GM on 2023/10/4
Joseph,Thank you for your honest review. We hope you come back and see us again if you are ever in the Elko area. We would love to have you. Sincerely,Michelle Mota GM

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ledgestone Hotel Elko
Disappointed that there was no coffee or breakfast in the lobby.
Stayed 1 night in Sep 2023
Response from Michelle Mota GM on 2023/10/4
Bruce,We do apologize for any confusion. We are extended-stay and are able to offer lower rates by not providing breakfast. We do hope you were able to try a few of our local restaurants during your time in Elko. We suggest the Coffee Mug or Rolberto's for a hearty breakfast. As always thank you for choosing the Ledgestone Hotel Elko and we hope to see you again soon!Sincerely,Michelle Mota GM

10/10 Excellent

Sherrill, FOLSOM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice room with 2 queen beds & 2 chairs for reading which was nice. The beds were comfortable.
Stayed 1 night in Aug 2023
Response from Michelle Mota GM on 2023/9/1
Thank you for your wonderful review. We appreciate your time and are happy to hear you enjoyed your stay!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night on our way home from California to Idaho. My husband was recovering from knee surgery so this was a great half way point to stop for the night. The room was large and the bed very comfortable. It was also very quiet so we slept well.
Stayed 1 night in Jul 2023
Response from Michelle Mota GM on 2023/8/4
Thank you for your recent review. We are happy to hear you enjoyed your stay and hope your husband is doing better after surgery. That can be rough when traveling, glad we were here to help.Safe travels!

10/10 Excellent

Karen

Traveled with partner
Liked: Amenities
We love that there is a full fridge available to Re freeze our ice packs and plenty of room to refrigerate food we are traveling with. Also, microwave and stove available. Beds comfy. Space good. Wish TV had more viewing options (even regular standard stations). Wish no smoking in common areas.
Stayed 1 night in Jul 2023
Response from Michelle Mota GM on 2023/7/27
Thank you Karen for your recent review. We will take your suggestions into consideration when looking for ways to improve our guest experience.

10/10 Excellent

Matei

Stayed 1 night in Jul 2023
Response from Michelle Mota GM on 2023/8/19
Thank you for your 5 out of 5 review! We appreciate your feedback and hope to see you again soon!Safe Travels!

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from Michelle Mota GM on 2023/7/18
Thank you Christopher. We appreciate your recent feedback and look forward to providing you with the same great service in the future!Safe Travels!

10/10 Excellent

Jon, Castle Rock

Liked: Cleanliness, staff & service, property conditions & facilities
Very new.
Stayed 1 night in Jun 2023
Response from Michelle Mota GM on 2023/7/5
Thank you for your recent review of our hotel. We are happy to hear you enjoyed your stay and look forward to providing you with the same great service in the future!Safe travels!

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was fine just a weird smell in the room. And they only allow you two towels.
Stayed 2 nights in Jun 2023
Response from Michelle Mota GM on 2023/6/21
Leslie,We apologize for you less than perfect stay and assure all our guests that additional towels are available at the Front Desk upon request or exchange. We hope you will consider staying with us again in the future. We would love the opportunity to provide you with an even better guest experience. Michelle Mota GM

2/10 Terrible

Joseph

Disliked: Staff & service
Apparently the greed of these people is insatiable! I understand is they kicked many of us out, who had made reservations months and months in advance. And just left us to the mercy of trying to find rooms at a sold out event just days before. I will never stay here, nor will I allow any business associate of mine to stay here. I will never forget how they chose to cancel our reservations, throw us to the wolves, and then proceed to rebook those rooms at three times what we would have paid for them. The early bird gets the morning worm, it pays to make reservations early. But what is the point, when greedy people like these, we'll just cancel your reservations and literally pull the rug out from underneath your feet. I would give them negative Mark's if I could.
Stayed 5 nights in Feb 2023
Response from Michelle Mota GM on 2023/2/7
Joseph,On behalf of our entire team we do apologize that you were relocated to another hotel. We understand how frustrating that can be and assure you we do apologize. That is why we arranged to provide accommodations complimentary to you. We hope this allowed you the opportunity to still enjoy your time here in Elko during Cowboy Poetry. As mentioned we do apologize and wish you safe travels on your way home.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place was roomy and clean, close to the highway and the shopping/ business areas.
Stayed 1 night in Sep 2022
Response from Michelle Mota GM on 2022/9/20
Thank you for your honest feedback Michael. We hope your next stay with us is even better!

8/10 Good

Donald

Stayed 2 nights in Jun 2022
Response from Michelle Mota GM on 2022/9/13
Thank you Donald for your honest feedback. We appreciate your time and hope your next stay with us is even better.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Michelle Mota GM on 2022/6/30
Thank you Jacob! We are so happy to hear you enjoyed your time with us. We hope everyone has the same great experience! Safe Travels!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Rooms are spacious, have all the amenities such as microwave, refrigerator, stove top, and such.
Stayed 1 night in Apr 2022
Response from Michelle Mota GM on 2022/5/9
Thank you! We love to hear from our satisficed guests!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and available laundry are if needed.
Stayed 1 night in Mar 2022
Response from Michelle Mota GM on 2022/4/25
Thank you, Matthew! We appreciate your wonderful feedback and hope your next stay is even better!

8/10 Good

Gloria

Business traveler
Liked: Cleanliness, staff & service
They need to have to go coffee cups in the rooms. Continental breakfast would be 👍 nice.
Stayed 1 night in Mar 2022
Response from Michelle Mota GM on 2022/3/25
Thank you for the suggestions, Gloria. We always appreciate guest feedback.

10/10 Excellent

Thomas R

Stayed 1 night in Mar 2022
Response from Michelle Mota GM on 2022/3/25
Thank you, Thomas! We appreciate your feedback and are happy you enjoyed your stay.

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Non Descript Really
Hotel is a bare bones sleeping spot. No pool. No breakfast. We did appreciate the fridge and microwave. Great location right off I-80 so it was easy getting back on the road without having to drive through traffic in town.
Stayed 1 night in Mar 2022
Response from Michelle Mota GM on 2022/3/14
Thank you, Sue. We appreciate your feedback and hope you will stay with us again if you are ever in the Elko area.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay and was able to get some laundry done while I worked out.
Stayed 1 night in Jan 2022
Response from Michelle Mota on 2022/1/10
Thank you Matthew! So glad to hear you enjoyed your stay and we hope your next visit is even better!

2/10 Terrible

Anton

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ledgestone Fraudulent Charges/Poor Service/
we had a very bad experience at the Elko Ledgestone location. We rented two rooms, checked in late around 9 pm and left around 9 am. We only stayed one day. After we left we got a call from an employee accusing us of damaging a mattress. She said that someone peed the bed. This is just not true. None of my kids had wet clothes. So it just did not happen. Also my son had to go back to the room to get something that he forgot and someone was cleaning the room and all the linen was stripped off, he said the bed was not wet. The employee charged our card an extra $250 on top of the charge of the room. We have never had this happen and are just so stunned by these fraudulent charges. The Beds are extremely uncomfortable, the stoves are ridiculous, the staff at the front desk wasn’t friendly, they called us before we came to see if they could give our room away. Not pleased will never stay at this hotel ever again. And we stay in elk four to five times a year. They don’t deserve anyone business, and I hope this location goes out of business after our experience.
Stayed 1 night in Dec 2021
Response from Michelle Mota GM on 2021/12/23
Anton, We are very sorry to hear about this, and would be happy to continue a decision of the damage mentioned with the registered guest of that room. Unfortunately no charges were found to be added to your room with your corresponding Reservation ID. We apologize for any confusion and wish your family safe travels during this holiday season! Sincerely, Michelle Mota GM

8/10 Good

Jeannine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable place to stay
We were traveling home from Yellowstone and this was a nice place to stay the night. The rooms were large. We did take out food and 4 of us ate comfortably in the room. I used the treadmill the next morning before leaving and was disappointed that at a pace of 6 it slipped so I was unable to complete my workout
Stayed 1 night in Sep 2021
Response from Michelle Mota GM on 2021/9/17
Jeannine, We do apologize about the treadmill and will be sure to replace the belt. Thank you for bringing this to our attention. Hopefully your next stay will be an even better one!

10/10 Excellent

Bruce

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Michelle Mota GM on 2021/9/15
Thank you Bruce for you recent review! We love to hear from our satisfied guests and look forward to seeing you again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained. Our room had a full kitchen that was well outfitted with dishes etc. and the full sized fridge was very nice.
Stayed 1 night in Jul 2021
Response from Michelle Mota GM on 2021/8/9
Thank you, we always appreciate guest feedback!

6/10 Okay

Rose M

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Noisy
Noise till after midnight from children running above us. Noise at six from slamming doors next to us.
Stayed 1 night in Jul 2021
Response from Michelle Mota GM on 2021/7/21
We do apologize for any noise issues you may have experienced. We do our best, but you are always welcome to contact the Front Desk directly to have this sort of issue corrected immediately.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2021
Response from Michelle Mota GM on 2021/7/29
Thank you for your recent feedback. We greatly appreciate your business and hope your next stay with us is even better!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to take a break during a long road trip. Convenient. Clean. Great to have a kitchenette.
Stayed 1 night in Jun 2021
Response from Michelle Mota GM on 2021/7/21
Thank you for your recent feedback. We appreciate your time and hope your next stay is even better!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Tesla destination charger is great.
Stayed 1 night in Jun 2021
Response from Michelle Mota GM on 2021/7/21
Thank you for your recent feedback! We are happy to hear you enjoyed having the Tesla Charging Stations available.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and clean.
Stayed 2 nights in Jun 2021
Response from Michelle Mota GM on 2021/6/18
Thank you for your wonderful feedback. We appreciate your time and hope you will come back and stay with us again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, clean room and no issues
Stayed 1 night in May 2021
Response from Michelle Mota GM on 2021/6/4
Thank you for your 5 out of 5 review! We appreciate your feedback and hope to see you again soon!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not much of service, the toilet paper and tissue paper all have very little left when we came in, and no refills
Stayed 1 night in May 2021
Response from Michelle Mota GM on 2021/5/24
We do apologize and have since corrected this mistake. We are very sorry you did not enjoy your stay with us and hope you will give us another chance to show you what the Ledgestone of Elko has to offer! Again we do apologize.

10/10 Excellent

patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Michelle Mota GM on 2021/4/27
Thank you, Patricia! We appreciate your feedback and hope all our guests feel the same way you did. We hope you will stay with us again in the future if you are ever in the Elko area. We would love to have you!

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
Something doesn’t feel right about this motel. Maybe it is the big banner saying they offer weekly and monthly rates. Obviously they have a lot of construction crews living there. This is fine but it feels more like a boarding house then a motel. Room amenities are nice, there is a small kitchen which is great when you are on a road trip. Also noticed staff not wearing masks during Covid which was a concerning and made me wonder about cleanliness even though everything appeared clean.
Stayed 1 night in Apr 2021
Response from Michelle Mota GM on 2021/4/23
Thank you for your feedback. I apologize that our hotel did not make you feel comfortable and we take your comments to heart. We have since corrected this issue and will continue to uphold the highest cleaning standards possible for all our guests. We hope you will consider staying with us in the future. We would love to provide you with a positive guest experience.

10/10 Excellent

Saurina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay for a trip
Very courteous staff! Clean and spacious rooms.
Stayed 1 night in Apr 2021
Response from Sara Allen, Regional Manger on 2021/4/5
Thank you Saurina for the thoughtful review! We are pleased you experienced the courteous guest service and the clean and comfortable accommodations we are known for. We do hope to welcome you back the next time your travels bring you this way!

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay
Stayed 1 night in Mar 2021
Response from Michelle Mota GM on 2021/3/24
Thank you, Patricia! We appreciate your feedback and hope your next stay is just as wonderful!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Michelle Mota GM on 2021/3/16
Thank you for your wonderful review! We appreciate your feedback and hope you will stay with us again soon!

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was beautiful Very clean The room was spacious and very comfortable Staff was very friendly
Stayed 1 night in Mar 2021
Response from Michelle Mota GM on 2021/3/10
Thank you for your wonderful comments. We are always happy to hear from our satisfied guests.

10/10 Excellent

henry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Feb 2021
Response from Michelle Mota GM on 2021/3/10
Thank you, Henry! It was a pleasure having you.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021
Response from Michelle Mota GM on 2021/3/10
Thank you, Donald! We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Michelle Mota GM on 2021/3/10
10 out of 10! Thank you, Patsy! We appreciate your feedback. Please be sure to stop in and see us again.