「Because of the parking problem, I went to bed at 2 a.m. Because of the attitude of the other party in handling the problem, I left a message to the hotel on Google. The hotel replied that they had no problem. Being rude and providing a solution are two different things. It is not rude just because the solution is unreasonable. I talked to the girl at the front desk, but she ignored me. It was like they didn't care about anything after you paid! An Indian lady's attitude was relatively good....
「Beth went above and beyond for us; she deserves a raise!! She was more than happy to help us get into a room and make sure we were taken care of. We had a bad experience down the road with another hotel, and this Hampton inn really turned our vacation around!! Our room and the rest of the facilities were very clean! This hotel is a short walk from downtown, which is nice for shopping and all of the food options! We will definitely be back and staying at this hotel again. 」
「Walking distance to downtown. Assigned parking space is outside your door. Operated by a family that is beyond what you expect from management. Personable and friendly. Receptive. Just a great vibe all around.」
「The property is well maintained and very clean. Our unit was ready and had everything we needed. It’s located within walking distance to the strip and has a trolly stop right in front.」
「Where do i start? Such a simple, easy, no-fus stay! i cannot brag more about the free, made to order breakfast; truly amazing! The private back porch, overlooking a beautiful, oeaceful creek! The staff is so friendly, and kind! I will be returning to this hotel every single time i come to gatlinburg from now on!!! 15 out of 10!!」
