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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
2009 N Mulberry St, Elizabethtown, KY

Reviews

6.8
Rating 10 - Excellent. 111 out of 520 reviews" "
Rating 8 - Good. 159 out of 520 reviews" "
Rating 6 - Okay. 108 out of 520 reviews" "
Rating 4 - Poor. 75 out of 520 reviews" "
Rating 2 - Terrible. 67 out of 520 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sara on 2024/5/15
Hello Elizabeth,We are deeply sorry to hear about your experience. Your feedback is important to us, and we would appreciate the opportunity to learn more about your concerns so we can address them promptly.Please reach out to our team directly so we can make things right.Warm Regards!Sara DrammehGuest Relations Associate

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathtub needs a slipper rug but otherwise my room was huge, the bed was comfy, the TV and wifi connection was great. It was quiet and I felt safe.
Stayed 1 night in May 2024
Response from Sara on 2024/5/13
Hello Lauren,Thank you for your feedback. We are happy you liked your room's size, comfy bed, and good TV and WiFi. We will think about adding a rug for the bathtub.We are glad you felt safe and had a peaceful stay. We hope to see you again soon for another comfortable visit.Warm Regards!Sara DrammehGuest Relations Associate

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Staff & service, amenities
Room had strong musty smell, appeared clean though. No closet or accommodation for hanging garments, tub had curved bottom making it unsafe to do stand up shower. Had to hold on to safety bars while showering! Continental breakfast had coffee that was room temperature, bisquit & gravy offering was even colder, apparently kept in refrigerator overnight and served cold. Most of parking was at rear of property, rear entrance door to building had keycard magnetic locks that didn't always engage.
Stayed 2 nights in May 2024
Response from Sara on 2024/5/13
Hello Michael,We appreciate your feedback and regret to hear that your experience fell short of expectations. Your comments are valuable to us as we continually strive to enhance our guest experience.If there are specific areas where we can improve, please feel free to have the opportunity to welcome you back and provide a more positive stay in the future.Warm Regards!Sara DrammehGuest Relations Associate

6/10 Okay

Jodie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was stinky. Not sure what it was…. Shower head was like a tiny trickle and hard to get hot. The facility is run down. But friendly staff.
Stayed 1 night in May 2024
Response from Sara on 2024/5/13
Hello Jodie,Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay. We take cleanliness and maintenance seriously, and we are addressing the concerns you have raised.We are glad to hear that you found our staff friendly, and we hope to have the opportunity to improve your experience in the future.Please don't hesitate to reach out if there is anything we can do to make your stay more comfortable.Warm Regards!Sara DrammehGuest Relations Associate

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds.
Stayed 1 night in May 2024
Response from Management Team on 2024/5/3
Thank you for taking the time to rate our property Diane! We hope that you enjoyed your stay with us and will stay again when visiting the Elizabethtown area.

10/10 Excellent

Karen

Traveled with family
Excellent location, big , clean room.
Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/5/2
Thank you for taking the time to rate our property Karen. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Excellent

Emilee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the cost. I needed to stay somewhere affordable that wasn’t totally rundown, and it fit that bill! The room was spacious and the bed was comfortable. I felt a little uneasy outside because I arrived at night in the dark and was by myself and the lighting wasn’t great. Besides that, it’s what I expected for my stay. The breakfast was nice as well!
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/4/5
Thank you for taking the time to complete our online survey regarding your recent stay Emilee. We sincerely appreciate and value your feedback! Please visit us again soon!

10/10 Excellent

Brandon, Austell

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Jan 2024
Response from Hotel Management on 2024/3/27
Thank you for taking the time to rate our property. Your feedback is very important to us Brandon. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Excellent

Kylie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nice room and bed, spacious. Shower was cracked and stained. Pool may be nice but too cold today to swim.
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/25
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/18
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Lawrence

Stayed 3 nights in Mar 2024
Response from Hotel Management on 2024/4/1
Thank you for taking the time to rate our property Lawrence. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

6/10 Okay

william

Traveled with family
The carpet in the hallway was dirty. The receptionist at the check-in was unprofessional. In the bathroom the grout around the bathtub was black and moldy
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/11
On behalf of our entire team, I would like to apologize for not exceeding your expectations. There are many things you have mentioned that are troubling to me. The unprofessionalism and cleanliness will be discussed with our staff. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Cindy

Room too dark. One chair (office and not comfy). Lady at the front desk was wonderful!!
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/10
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

2/10 Terrible

Lisa

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Deplorable. I cannot believe that Wyndham allows this property to remain open. Old, run down, beyond upgrades. We didn’t want to take a shower or eat breakfast. Can’t imagine what the kitchen looks like. TV connection was worthless. Gouges in the wall next to shower. Bathroom mirror was awful. I have pictures of those areas, if I am able to send them. Door #4 was not lockable. Totally unsafe.
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/7
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I can understand why you weren't comfortable with your stay due to the many issues you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Maricel

Disliked: Cleanliness, staff & service, property conditions & facilities
A lot bed bugs rooms
Stayed 4 nights in Feb 2024
Response from Hotel Management on 2024/3/10
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Defective Light Switch in room 111
Stayed 1 night in Feb 2024
Response from Hotel Management on 2024/3/7
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

4/10 Poor

Mark

Stayed 8 nights in Jan 2024
Response from Hotel Management on 2024/3/20
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Jason

Stayed 1 night in Jan 2024
Response from Hotel Management on 2024/3/20
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Excellent

Jewelianna

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Hotel Management on 2024/3/7
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

2/10 Terrible

Bill

Business traveler
I was charged $106.00 for my Dog it should have been $26.50 for one night but they charged me for my entire stay , if this is the way you do Business I will not be staying at your hotel . I wouldn’t recommend you to anyone
Stayed 8 nights in Jan 2024
Response from Hotel Management on 2024/3/7
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Rogerio

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never had such bad experience in lower end hotel like this property. The floors were dirty all the way to the actual room. By entering the room I noticed an awful smell, went back to the front desk and another room was not available. I had to hold my breath in order to stay in the room. I left the hotel five minutes later. Tried to check out and was told that was possible, staff not very helpfull. Travelers be aware!
Stayed 5 nights in Jan 2024
Response from Hotel Management on 2024/3/7
On behalf of our entire team, I would like to apologize for not exceeding your expectations. This experience seems quite awful and can imagine why you couldn't continue with your stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Brad

Stayed 7 nights in Jan 2024
Response from Peter Tarrant, Jr. on 2024/1/18
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Lynette

Disliked: Property conditions & facilities
I made reservatit's for a 2 Queen size bed. Instead I got one king size bed. I told the lady up front show my phone, and she said this is what show on there computer a kind size bed. They didn't give a credit or nothing. Im not going stay there again.
Stayed 1 night in Jan 2024
Response from Peter Tarrant, Jr. on 2024/1/15
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Sandra

Stayed 1 night in Dec 2023
Response from Hotel Management on 2024/3/7
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

10/10 Excellent

Leah A.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful! We will for sure 👍 stay again! Sanitary safe conditions and super sweet staff
Stayed 1 night in Jan 2024
Response from Peter Tarrant, Jr. on 2024/1/8
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

2/10 Terrible

Chris

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Jan 2024
Response from Peter Tarrant, Jr. on 2024/1/8
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Barry

Stayed 1 night in Jan 2024
Response from Peter Tarrant, Jr. on 2024/1/8
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad bathroom
Beds were comfortable and that area where beds were clean. However bathroom had mold around top of tub and shower head was also nasty. Did not shower. But did not complain was on way home and only going to stop for gas or restroom.
Stayed 1 night in Dec 2023
Response from Peter Tarrant, Jr. on 2024/1/8
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Peter Tarrant, Jr. on 2024/1/1
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Christopher

Business traveler
Stayed 8 nights in Dec 2023
Response from Peter Tarrant, Jr. on 2023/12/22
Thank you for taking the time to rate our property! We hope that you enjoyed your stay with us and will stay again when visiting the Elizabethtown area.

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice place for the night
Stayed 1 night in Dec 2023
Response from Peter Tarrant, Jr. on 2023/12/20
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

8/10 Good

Doloris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast not good great room
Stayed 1 night in Dec 2023
Response from Peter Tarrant, Jr. on 2023/12/14
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

6/10 Okay

James

Traveled with pets, Traveled with family
Liked: Staff & service
You get what you pay for. $78 for a king room not bad. "Mattress" was thin and firm. The sink was clogged with a plunger sitting next to it (known problem). Over all not bad for a one night stay.
Stayed 1 night in Dec 2023
Response from Peter Tarrant, Jr. on 2023/12/11
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

8/10 Good

Melody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Quiet
Bed was comfortable; clean; the bathroom needs some renovations to make it look more appealing; quiet; breakfast is available; hair dryer worked well; heating system worked well.
Stayed 1 night in Dec 2023
Response from Peter Tarrant, Jr. on 2023/12/7
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

8/10 Good

Samuel, Grand Prairie

Liked: Cleanliness, staff & service
Fine hotel. Friendly staff
Stayed 1 night in Nov 2023
Response from Peter Tarrant, Jr. on 2023/11/29
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

8/10 Good

Barnet

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice.staff too.
Stayed 1 night in Nov 2023
Response from Peter Tarrant, Jr. on 2023/11/29
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

6/10 Okay

Mary

Traveled with family
Disliked: Property conditions & facilities
The unit was clean
Stayed 1 night in Nov 2023
Response from Peter Tarrant, Jr. on 2023/11/27
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

8/10 Good

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great experience.
Stayed 3 nights in Nov 2023
Response from Peter Tarrant, Jr. on 2023/11/10
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

4/10 Poor

Kenneth

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This fan may not be used but it was above the shower and it was disgusting.
Not sure what was going on but it wasn't necessary.
Half the room was dark because no one could put a light bulb in the lamp.
Air conditioner needs cleaning desperately and immediately.
Stayed 1 night in Oct 2023
Response from Peter Tarrant, Jr. on 2023/11/1
Thank you so much for your response. The most important thing to us is the happiness of our guests and we value every review that we receive, whether good or bad, in an effort to maintain that level of satisfaction. We hope that you consider us again for your future travels so that we might have the opportunity to create a better experience.

8/10 Good

AJ

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Peter Tarrant, Jr. on 2023/11/1
Thank you so much for your response! It means the world to us to deliver you and all of our guests as best of an experience as possible, and we hope you consider us for any of your future accommodations.

8/10 Good

Owen

Stayed 1 night in Oct 2023
Response from Peter Tarrant, Jr. on 2023/11/1
Thank you so much for your response! It means the world to us to deliver you and all of our guests as best of an experience as possible, and we hope you consider us for any of your future accommodations.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Peter Tarrant, Jr. on 2023/11/1
Thank you so much for your response! It means the world to us to deliver you and all of our guests as best of an experience as possible, and we hope you consider us for any of your future accommodations.

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little outdated but overall it was great stay the staff is very polite and professional and I have no complaints
Stayed 3 nights in Sep 2023

4/10 Poor

Mark

Traveled with family
Disliked: Room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Keith

Stayed 1 night in Sep 2023
Response from Peter Tarrant, Jr. on 2023/11/6
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Sharon

Business traveler, Traveled with partner
Liked: Staff & service
The rooms were far from the lobby and you had to walk a good distance to reach your room. The carpeting in the hotel was very dirty but our room carpet was okay
Stayed 1 night in Sep 2023

10/10 Excellent

Ashley

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Cheol

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jose Jesus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

6/10 Okay

Rebecca

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not impressed
Place is old , needs paint and cleaning , room service is sparse , our AC heat unit in room 414 died - needs replacing , The breakfast is soso . People were nice but the hotel is in need of a serious revamping and training .
Stayed 3 nights in Aug 2023