Its a new building but housekeeping needs attention.
The phone on the nightstand needs to be replaced. Has
never been cleaned. Buffet forget it.
DEMETRIOS
於 2025 年 4 月住了 1 晚
8/10 不錯哦
Sasha
2025 年 5 月 1 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
For are loud when closing
Sasha
於 2025 年 2 月住了 1 晚
6/10 一般般
Joseph
2025 年 4 月 29 日
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Joseph
於 2025 年 4 月住了 1 晚
8/10 不錯哦
Randell
2025 年 4 月 29 日
Randell
於 2025 年 4 月住了 2 晚
8/10 不錯哦
Dan
2025 年 4 月 21 日
喜歡:整潔度、員工素質和住宿環境和硬體
Dan
於 2025 年 4 月住了 2 晚
8/10 不錯哦
Stephen
家庭旅遊
2025 年 4 月 21 日
喜歡:整潔度、員工素質和客房舒適度
Stephen
於 2025 年 4 月住了 1 晚
10/10 有夠讚
Nicole
商務旅客
2025 年 4 月 19 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nicole
於 2025 年 4 月住了 1 晚
6/10 一般般
Gregory
2025 年 4 月 14 日
喜歡:整潔度和員工素質
不喜歡:設施服務和住宿環境和硬體
The front desk person was very nice and tried to be helpful, but I waited 20 minutes to be checked in (after a 14 hr drive), had to change the room (bring all my belongings up the the 4th fl and then back down since the room was wrong...and then back up again when the new room was assigned). Phone was dead (no dial tone) tv not functioning / broken and some lights not working. Front desk guy tried to help but could not fix anything. Oh well
Gregory
於 2025 年 4 月住了 1 晚
10/10 有夠讚
Melissa
商務旅客, 親子旅遊
2025 年 4 月 9 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Pool nice water warm. Comfy bed clean room. Staff friendly let me check-in early.
Melissa
於 2024 年 12 月住了 1 晚
10/10 有夠讚
julie
2025 年 4 月 3 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
julie
於 2025 年 4 月住了 1 晚
2/10 很糟糕
Jamie
2025 年 4 月 2 日
Jamie
於 2025 年 3 月住了 1 晚
2/10 很糟糕
Ashley
2025 年 4 月 1 日
Ashley
於 2025 年 3 月住了 1 晚
10/10 有夠讚
Ashley
2025 年 3 月 26 日
Ashley
於 2025 年 3 月住了 1 晚
10/10 有夠讚
April
家庭旅遊
2025 年 3 月 24 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
April
於 2025 年 3 月住了 1 晚
10/10 有夠讚
Jacob
家庭旅遊
2025 年 3 月 23 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Holiday inn El reno
The trip was amazing but it was a bit scary when my niece cut her foot on broken glass in the pool
Jacob
於 2025 年 3 月住了 3 晚
2/10 很糟糕
Candice
家庭旅遊
2025 年 3 月 18 日
不喜歡:員工素質
Extra charges!!!!
I showed up after 3:30 p.m. and there wasn’t a clean room to be checked into, so we went and ate. Came back and was able to be checked in. The rest of the stay was fine until I checked by bank account the next day after checkout. I have two $20 charges (they told me I would be charged $20 for incidentals), a $91.89 charge, and two $111.89 charges. We checked out of the hotel three days ago and so far I’ve only been refunded $111.89 one time. I’ve called multiple times and still haven’t been able to speak to a manager! So I paid $146.22 on hotels.com for this room, and have been charged a total of $355.67 from Holiday Inn and reimbursed $111.89, leaving $243.78 outstanding.
Candice
於 2025 年 3 月住了 1 晚
8/10 不錯哦
Sarah
家庭旅遊
2025 年 3 月 17 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Place wasn’t bad. We used the pull out couch bed for my youngest daughter. The mattress was literally split open on the side and super flimsy. The rest of the place was okay though
Sarah
於 2025 年 3 月住了 1 晚
2/10 很糟糕
Billy
家庭旅遊
2025 年 3 月 15 日
不喜歡:整潔度
Some things are just not optional when you’re traveling….the air conditioner didn’t work, we were hot all night and that was miserable. The check in person charged us twice for incidentals. The continental breakfast was completely empty at 7:00. There was a used bar of soap left in the tub and the tub hadn’t been cleaned. 😑I expect more from Holiday Inn with the prices they charge. Unfortunately I think we will stick to the Hampton Inn hotel chains from now on.
Billy
於 2025 年 3 月住了 1 晚
10/10 有夠讚
Corey
家庭旅遊
2025 年 2 月 24 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Corey
於 2025 年 2 月住了 2 晚
2/10 很糟糕
Edwin
2025 年 2 月 24 日
喜歡:整潔度
不喜歡:員工素質和客房舒適度
JERRY
Jerry the older guy working nights let it be very clear that we were an inconvenience to him when trying to confirm our reservation and then upon arrival as well not only to us but to everyone that he had an encounter with! We have stayed at many IGH hotels and have loved them however this was not a good experience at all and to be treated the way Jerry treated us is not acceptable! He even had one of his employees crying her eyes out in front of everyone! Jerry will be the cause of the El Reno location loosing money and guest who books quite often with!
Edwin
於 2025 年 2 月住了 1 晚
6/10 一般般
Megan
家庭旅遊
2025 年 2 月 22 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Ugh
The beds were terribly uncomfortable! The breakfast bar was missing a lot of food! We reserved 5 rooms so of them weren't cleaned during the day.