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Reviews of WoodSpring Suites El Paso I-10 Southeast

2.5 out of 5
WoodSpring Suites El Paso I-10 Southeast
12215 Gateway Blvd West, El Paso, TX

Reviews

6.6
Rating 10 - Excellent. 143 out of 451 reviews" "
Rating 8 - Good. 83 out of 451 reviews" "
Rating 6 - Okay. 67 out of 451 reviews" "
Rating 4 - Poor. 49 out of 451 reviews" "
Rating 2 - Terrible. 109 out of 451 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Brandon

Disliked: Amenities, property conditions & facilities
For the outside being so nice so should the rooms
Stayed 1 night in May 2024
Response from Customer Service on 2024/5/28
Brandon, thank you for your feedback. It's great to hear that you found the exterior appealing. We strive to ensure that all aspects of our hotel meet your expectations and our team will look into ways to enhance the room experience for our guests.

8/10 Good

Rene

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities
It was ok
Stayed 18 nights in Mar 2024
Response from Customer Service on 2024/5/26
Thanks for the 4/5 rating, Rene!We're thrilled you enjoyed your time at WoodSpring Suites El Paso I-10 Southeast so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

2/10 Terrible

Monica

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The floor in my room had a puddle and all they did is give me a mop for me to mop. The cable in the tv was broken
Stayed 1 night in May 2024
Response from Customer Service on 2024/5/25
Monica, thank you for sharing your experience. We apologize for the inconveniences you encountered during your stay. Your feedback is valued, and our team will utilize it to enhance our services.

8/10 Good

Carlos

Stayed 1 night in May 2024
Response from Customer Service on 2024/5/22
Carlos, thank you for choosing WoodSpring Suites El Paso I-10 Southeast. We're glad you had a positive experience and appreciate your rating. We're looking forward to welcoming you back on your next visit!

10/10 Excellent

Yessenia

Liked: Cleanliness
.
Stayed 1 night in Feb 2024
Response from Customer Service on 2024/5/22
Yessenia, thank you for taking the time to share your experience at WoodSpring Suites El Paso I-10 Southeast. We're delighted to hear you enjoyed your stay. We look forward to welcoming you back on your next visit!

6/10 Okay

Jordan

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Found a cockroach in room 428, got moved to a different room and smaller bugs in room 231.
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/5/22
Jordan,Thank you for sharing your feedback. The team takes cleanliness very seriously and will investigate the concerns you've raised. We're committed to improving the experience for all guests. We appreciate your patience and understanding.Safe travels.

10/10 Excellent

Jordan

Clean
Stayed 18 nights in Mar 2024
Response from Customer Service on 2024/5/22
Jordan, thank you for your positive feedback! The team at WoodSpring Suites El Paso I-10 Southeast is thrilled you found our hotel clean. We look forward to welcoming you back soon.

2/10 Terrible

Jorge

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
El baño estaba sucio al rededor de el toilet y la tina tenía pelos, las persianas sucias chorreadas como de café y el elevador sucio e incómodo. Tiene buenos precios y la atención en el front desk fue excelente muy amables.
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/5/22
jorge,Es preocupante saber acerca de los problemas de limpieza que encontró durante su estadía. Se han tomado nota de sus comentarios sobre el baño y el ascensor. En una nota positiva, es bueno saber que nuestros precios le parecieron razonables y que apreció el amable servicio de la recepción.Gracias por informarnos sobre estos asuntos.

2/10 Terrible

Mark

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Garbage
Stayed 5 nights in Apr 2024
Response from Customer Service on 2024/5/22
Mark, the experience you described is not what we intend for our guests. Our team is committed to maintaining a pleasant stay for everyone and will use your feedback to make improvements. Thank you for sharing your thoughts.

2/10 Terrible

Olga

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel rooms were dirty. The shower had soap scum and hairs inside the bathtub The toilet had fetus and the toilet leaked water. The floors were not swept or mopped. I requested cleaning services and the receptionist told me they didn’t have a cleaning crew at night. I request cleaning products and gloves to clean the toilet.
Response from Customer Service on 2024/5/22
Olga, thank you for sharing your concerns. The cleanliness issues you encountered are not reflective of our usual standards. Your feedback will be shared with our team members to ensure improvements are made. Please know that your experience is taken seriously, and guest satisfaction is a top priority.

10/10 Excellent

ALFREDO

Liked: Cleanliness, staff & service, property conditions & facilities
Everything very good 👍
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/5/22
Alfredo, thank you for your positive feedback about your stay at WoodSpring Suites El Paso I-10 Southeast. The team is thrilled to hear everything was very good for you. We look forward to your next visit!

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and no shampoo or soap
Stayed 2 nights in Apr 2024

2/10 Terrible

Vanessa

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Había cabellos en la cama y cucarachas en el baño y alacena
Stayed 1 night in Mar 2024

10/10 Excellent

Efraín

Business traveler
Liked: Amenities
Everything was fast and. Secure
Stayed 1 night in Mar 2024

8/10 Good

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities
People was nice just not ice machine or coffee bar for morning.
Stayed 1 night in Mar 2024

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Crappy tv worked part time. Maintenance guy was the only positive thing about this place.
Stayed 4 nights in Mar 2024

6/10 Okay

Eugene

Liked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Jose G.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great place
Stayed 2 nights in Feb 2024

10/10 Excellent

Unique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Christopher

Liked: Cleanliness
Its a good value for the price, i didnt like that the beds are not that comfortable,
Stayed 2 nights in Jan 2024

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WoodSprings are always a great chain to stay at!
Stayed 1 night in Jan 2024

10/10 Excellent

Consolacion

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay an very convenient location
Stayed 1 night in Jan 2024

2/10 Terrible

Michael

Stayed 3 nights in Jan 2024

10/10 Excellent

GAVIN

Stayed 1 night in Jan 2024

10/10 Excellent

GAVIN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very affordable very comfortable
Stayed 1 night in Jan 2024

10/10 Excellent

Enrique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

GAVIN

Stayed 1 night in Jan 2024

10/10 Excellent

GAVIN

Liked: Staff & service, property conditions & facilities
Clean
Stayed 1 night in Jan 2024

10/10 Excellent

Thu

Stayed 1 night in Dec 2023

4/10 Poor

Hector E

Stayed 4 nights in Jan 2024

8/10 Good

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Erika

Traveled with family
Stayed 1 night in Dec 2023

4/10 Poor

Carly

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Delilah

10/10 Excellent

merl

Stayed 1 night in Dec 2023

6/10 Okay

Ricardo

Disliked: Cleanliness, amenities, property conditions & facilities
The floor the bathroom the smell of cigarette the shower handle loose tub clog
Stayed 2 nights in Dec 2023

2/10 Terrible

Ivan

Stayed 2 nights in Nov 2023

2/10 Terrible

Dhyey

Traveled with family and small children
Disliked: Staff & service, amenities
The staff was so non-responsive. The desk was not present at the front and it was closed we had to call several times before we got help. We booked non-smoking and when we arrived at the room the room smelled strongly with smoke as someone smoked right before we entered the room. Then to top everything off after getting the room the lights went out.
Stayed 1 night in Nov 2023

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the stay. It was great and location was great.
Stayed 2 nights in Nov 2023

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient and staff was good.
Stayed 7 nights in Nov 2023

10/10 Excellent

Najee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Hina

Stayed 1 night in Nov 2023

10/10 Excellent

adria

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Oct 2023

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Jack

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Bed was terrible.
Stayed 2 nights in Oct 2023

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Nichole

Stayed 1 night in Oct 2023