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Reviews of TownePlace Suites El Paso Airport

3 out of 5
TownePlace Suites El Paso Airport
6601 Edgemere Blvd, El Paso, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 253 out of 388 reviews" "
Rating 8 - Good. 95 out of 388 reviews" "
Rating 6 - Okay. 23 out of 388 reviews" "
Rating 4 - Poor. 6 out of 388 reviews" "
Rating 2 - Terrible. 11 out of 388 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Eduardo

Stayed 1 night in Feb 2024

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

LaDeana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Abhijit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended accomodations
Excellent accommodations and well maintained facilities. Breakfast is exceptional (eggs taste fresh not like plastic in other hotels). Highly recommended!
Stayed 1 night in May 2023

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free parking or not?
Booked a 5 day stay at this hotel thru Hotels.com., which stated “free parking”. On arrival I was told there would be a $10 per day parking fee. Checked the hotel’s website which states “parking available. No gated parking. No one checking on who is parking. Corporate greed on the part of the hotel and inaccurate property information by Hotels.com resulted in having to pay an extra $50. This property is not in New York or LA to be charging parking fee. Hotels.com needs to verify their claim of free parking.
Stayed 5 nights in Nov 2022

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the hotel was very impressive. The staff was friendly, courteous and helpful. I recommend this property highly and would not hesitate staying here again.
Stayed 3 nights in Jul 2022

6/10 Okay

Candace

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Meygan

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Hotel was beautiful, well maintained, and in a great location. Staff wasn’t too friendly, and the breakfast selection was very sad.
Stayed 1 night in May 2022

10/10 Excellent

Richard

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than what was checked in previous question there is nothing to add for me. I was there very short time and did not utilize property other than to take my dog out. Nice place though
Stayed 1 night in Apr 2022

4/10 Poor

Don

Traveled with pets, Traveled with family
The property is ok, nothing special but their ridiculous pet fee" $117 per night" is outrageous. Post it somewhere, it's not like they groomed the dog or gave her a bath.
Stayed 1 night in Apr 2022

10/10 Excellent

Shirley, Highland Park

Stayed 1 night in Apr 2022

8/10 Good

Pearl

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Housekeeping never came to clean our room while we were gone.
Stayed 2 nights in Mar 2022

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staycation
Clean room, great location in a quiet area close to nightlife, restaurants and the interstate.
Stayed 1 night in Mar 2022

2/10 Terrible

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived after 11 pm on a Thursday night. We got checked in fairly quickly. Went up to our room, and it was one king bed. I booked a 2 queen suite with fold out couch as we had our 3 kids with us. Went back down to the front desk, and she said sorry, they had no rooms like that available. We had already prepaid, they would not refund and it was so late we couldn't go anywhere else. The next day we were given the correct room, but never refunded for the first night, and half my family had to sleep on the floor. Not what I would expect for a hotel that we paid $140 a night for, and even worse they wouldn't refund our first night. Now I am stuck disputing with our credit card company for the first night. IF the room mess up wouldn't have happened it really is a nice hotel, good location, and everything else was fine.
Stayed 2 nights in Feb 2022

10/10 Excellent

Joleen

Stayed 1 night in Jan 2022

10/10 Excellent

beverly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price and clean
Updated rooms and clean. Definitely was worth it.
Stayed 1 night in Dec 2021

10/10 Excellent

Sarah Bakabak, Ontario

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2021

10/10 Excellent

Claudia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roomy except idk if there was wifi
Stayed 2 nights in Nov 2021

2/10 Terrible

Masakazu

Disliked: Staff & service
Stayed 1 night in Oct 2021

8/10 Good

Trent

Liked: Cleanliness, staff & service
Just a Regular Hotel
The hotel is in a good location. It is not a newer hotel and some of the cleanliness can be questioned. There is a free breakfast that consist of granola bars, muffins, pre packaged juices and yogurt. Hotel is definitely not worth the price. Had to pay a $100 non-refundable pet deposit for my 6 pound dog.
Stayed 1 night in Jul 2021

8/10 Good

Aidee

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The lady at the front desk very rude we got stranded in El Paso waiting for our car to be fixed never tried to accommodate us with early check in the room no coffee pot and the air conditioner just stayed on maintenance was great they need to fix the carpet on the stairs accident waiting to happen
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Stayed 1 night in Apr 2021

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paid for a room I didn’t stay in
They didn’t have a room for us and still charged me
Stayed 1 night in Mar 2021

10/10 Excellent

Nathalie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

Rachel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

8/10 Good

Abner

Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Liked the location. Lots of restaurants walking distance. Vlose to Pharmacy and grocery store. $100.00 fee for my dog was an unpleasant surprise.
Stayed 1 night in Dec 2020

2/10 Terrible

Alysse

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Not good, they charge a $100 pet fee they don’t tell you about for a room that is dirty. So dissatisfied. Will NEVER stay again. See photos...plus dishwasher was going like they just started it when we got to the room. Was loud and put us by the elevator which was loud as well. We left at 2 am.
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2020

8/10 Good

Alberto A

Stayed 4 nights in Dec 2020

8/10 Good

Jodi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable and clean. Basic which is what we paid for. I would stay again.
Stayed 1 night in Nov 2020

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Masks were not being required. Went downstairs to get coffee and almost everyone there was without a mask
Stayed 4 nights in Nov 2020

6/10 Okay

Nancy

Traveled with family
Liked: Staff & service
Good customer service poor and unkept facilities
Stayed 1 night in Nov 2020

10/10 Excellent

Nina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff made stay extra special!!
Wonderful stay. Made even more special by the helpful, friendly, always smiling & professional front desk employee Anna who was so warm & accommodating when we asked for restaurant suggestions & places to see. Truly an asset to her the company. We would definitely stay there again if the opportunity arises.
Stayed 2 nights in Oct 2020

8/10 Good

Leo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Philip

Liked: Staff & service
Stayed 1 night in Oct 2020

6/10 Okay

Natasha

Traveled with group
Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2020

10/10 Excellent

Shella, Redlands, CA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and room was very clean. Breakfast was pre-made in lunch bags to go. Loved the amenities in the room.
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very spacious And clean. Quick check in and out
Stayed 1 night in Sep 2020

10/10 Excellent

Esmeralda

Stayed 3 nights in Sep 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Shower certain smell nasty. Pull out bed don’t come with sheets. Breakfast is just cereal and geranela bar .
Stayed 2 nights in Aug 2020

2/10 Terrible

J.Gereda, El Paso Texas

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
hidden fee of 300 for pets is deceptive when the website advertises pet friendly. Booked two queen and received one king. Front desk while polite were not helpful stating that they have nothing to do with booking. But the hotel was not full so could they have accommodated me? No offer to do so. With fewer amenities and reduced services, its greedy to be charging the same as one paid in the past for housekeeping, added coffee, towels, shampoo, breakfast etc. The take away bag of breakfast was not even available at 8 am when I left in the morning, I don't think they prepare for all guests and do whatever they can to not provide anything. The room did not have any cups or utensils that I could find in cabinets or drawers so after searching, I opened the dishwasher to find it full. I had no idea if they were clean or not... but lazy to not put them away so I would know for sure especially in the time of covid. One small shampoo. One bar of soap. Not one for sink and one for shower but only one. The shampoo was ok for one person but I booked for three people. Thats why I wanted two queen beds. two towels. One trash can. Not one in bathroom and one in kitchen but only one for whole room. Trash piled at elevators.... Never staying at a Mariott property again!
Stayed 3 nights in Aug 2020

8/10 Good

CHARLES

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Cruz, Arlington

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleasantly surprised when I went inside. The outside looks like it could use a fresh coat of paint but everything else was great.
Stayed 6 nights in Jul 2020