2/10 Terrible
Erick
Traveled with family
2024/4/28
Liked: Amenities
Disliked: Staff & service
Let's be perfectly fair and clear, the hotel itself is absolutely stunning. The rooms are appointed incredibly well, comfortable beds and great amenities. After you've checked in, what they don't tell you is that they have had a known issue with a bar just next-door that stays open until 2 AM and plays the loudest rave music. They openly admitted that they've had to call the police on them countless times through the years. And when I say loud, I wear hearing aids, and without them, I could hear/feel the music pulsating throughout the room, to the point where we couldn't sleep for several waking hours. When I went downstairs to request a room change, they were oversold, which is understandable but they have a responsibility to share that with us. Last I checked, it was the hospitality business. You wouldn't invite someone in to your own home and then place a large radio next to them at full blast unless you intended to torture them. Maybe they don't understand that there are people passing through who are weary travelers, or maybe just want a good nights sleep. I will go out of my way to spread the horrible experience we had and never stay in this hotel. If it makes you feel any better, they offered earplugs, which is hilarious. They do give you a nice note with the managers name, and the name of the bar where the noise is coming from. It has her number on it, but apparently she doesn't know how to pick up a phone. Maybe you'll have better luck.
Erick
Stayed 1 night in Apr 2024