4/10 Poor
Martin, Copenhagen
2018/8/6
Disliked: Staff & service, property conditions & facilities
Terrible hotel where the only positive thing is the location. The communication in booking and in general at the hotel is not existing. An example is the bar that opened at random times during the week and the staff did not know anything about it.
We booked a room with breakfast and access to spa. Turned out that the spa access was only once during the week - BAD communication. But the worst was the condition of the spa area. It was all very old and only half of the features that worked. The thermal room was not warm, no moist in the steam room, showers that didn't work, cold pool was not cold and only half of the jets in the big pool work. Terrible condition.
The location of the hotel is beautiful. BUT in the terrace area garbage was all over the floor, chairs were laying around and piled in corners. Tables were not cleaned and broken glass was on the floor.
The breakfast was just ok. But again the curtains were dirty, shades were torn - looked terrible.
Martin
Stayed 6 nights in Jul 2018