This is a very bad housing experience. When I went to the Novotel counter to check in, the counter staff told me that they could not find any of my reservations. I immediately wrote to hotels.com that evening. One hour before I expected to check out, I finally received a reply from hotels.com. He said my booking and payment records showed that everything was fine, so the problem was in Novotel. When I check out, I indicated to the counter that as a customer who has successfully booked and paid, the system could not find his name when checking in, which caused the customer to doubt whether he was arriving the wrong hotel or the wrong date was a very bad housing experience. I need a formal written document telling me why the case be occurred? The reply from the Novotel counter manager is “I have clearly told you that this is a problem with the hotels.com system, we are just the receiving end.” I still want to request hotels.com think about your advertisements are marked with “After reservations, no confirmation, and quick check-in”. Look at my case, I have to dealing with my reservation status all night and I could not sleep well. I want your explanation what is going on with your booking system in my case and you must pay compensation.
No responsiveness - cancelled our entire booking at NO request. They were totally uncapable of communicating via phone oir email - which makes it impossible for foreign travellers to speak to someone about their upcoming stays.
AVOID AT ALL COSTS!
Marianne Aloysius
於 2024 年 6 月住了 2 晚
10/10 有夠讚
Tahir
家庭旅遊
2024 年 6 月 27 日
喜歡:整潔度、員工素質和住宿環境和硬體
Tahir
於 2024 年 6 月住了 3 晚
10/10 有夠讚
Patricia
2024 年 6 月 16 日
喜歡:整潔度、員工素質和客房舒適度
Prima voor een enkele overnachting
Beetje ouderwetse inrichting, maar netjes en schoon. Prima bedden, ruime kamer met kleine koelkast en koffie/thee faciliteiten. Helaas wel met een waterkoker, die er ook redelijk oud uitzag dus niet gebruikt.
Patricia
於 2024 年 6 月住了 1 晚
8/10 不錯哦
Paul
2024 年 6 月 16 日
喜歡:整潔度、員工素質和住宿環境和硬體
Paul
於 2024 年 6 月住了 1 晚
4/10 不太好
真實旅客
家庭旅遊
2024 年 6 月 10 日
喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
Novotel Eindhoven stay 8 & 9 June
1st, safe did not work in the room, which was important to us as wanted to leave passports in safe place whilst travelling around Holland. Reception just said it's broken and no one to deal with it, sorry!!!
2nd, unable to book seats for dinner in the hotel we were booked into due to large booking of 40!!! on both nights we were staying. We had to go out to eat
Lastly the noise in the hotel due to a large group booking, taking part in a footbalm tournament. Kids running in and out of bar area making lots of noise, running up and down the bedroom corrider keeping us awake.
Would not stay again.
真實旅客
於 2024 年 6 月住了 2 晚
6/10 一般般
Nellah
2024 年 6 月 8 日
Nellah
於 2024 年 6 月住了 1 晚
10/10 有夠讚
Katarzyna
親子旅遊
2024 年 6 月 6 日
喜歡:整潔度、員工素質和住宿環境和硬體
Great stuff, nice and clean rooms
Katarzyna
於 2024 年 5 月住了 1 晚
10/10 有夠讚
Laura
2024 年 5 月 30 日
Laura
於 2024 年 5 月住了 1 晚
8/10 不錯哦
Inmaculada
商務旅客
2024 年 5 月 24 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Recomendable
Hotel con encanto
Tranquilidad y bien equipado
Inmaculada
於 2024 年 5 月住了 1 晚
10/10 有夠讚
Jimmy
家庭旅遊
2024 年 5 月 11 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Franchement très bon séjours je reviendrai pas facile qu’on c’est pas trop parler anglais mes ça va quand même
Jimmy
於 2024 年 5 月住了 2 晚
8/10 不錯哦
Matteo
親子旅遊
2024 年 5 月 1 日
喜歡:設施服務和住宿環境和硬體
Located close to Eindhoven airport, it's very useful if you have to catch a flight on early morning.
Matteo
於 2024 年 4 月住了 1 晚
2/10 很糟糕
Kajanan
2024 年 4 月 24 日
Kajanan
於 2024 年 4 月住了 1 晚
10/10 有夠讚
Willem
家庭旅遊
2024 年 4 月 8 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Net hotel tussen snelweg en vliegveld.
Willem
於 2024 年 4 月住了 1 晚
10/10 有夠讚
Jane
2024 年 4 月 2 日
Jane
於 2024 年 3 月住了 1 晚
10/10 有夠讚
Sau kuen
2024 年 4 月 2 日
Sau kuen
於 2024 年 3 月住了 1 晚
8/10 不錯哦
Martijn
2024 年 3 月 24 日
喜歡:整潔度和員工素質
Niet handig om te voet vanuit het vliegveld te bereiken