Water park

Reviews of West Edmonton Mall Inn

2 out of 5
West Edmonton Mall Inn
17504 90 Ave Nw, Edmonton, AB

Reviews

7.8

Good

Rating 10 - Excellent. 385 out of 1057 reviews" "
Rating 8 - Good. 367 out of 1057 reviews" "
Rating 6 - Okay. 153 out of 1057 reviews" "
Rating 4 - Poor. 79 out of 1057 reviews" "
Rating 2 - Terrible. 73 out of 1057 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Emma

Business traveler
Liked: Staff & service
Overall not a bad stay but price is clearly bumped up for the mall over the road. Old smoke smell in the rooms is trying to be masked but not successfully. Coffee in the breakfast room was surprisingly good. Staff were very friendly and polite.
Stayed 1 night in May 2024

6/10 Okay

Celeste

Traveled with family
Liked: Amenities
The place is slightly outdated. The floors and carpets were moderately clean.
Stayed 1 night in May 2024

10/10 Excellent

Sarjit, Thornhill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10!! Staff very helpful and pleasant . Rooms are clean and nice. Right across the West Edmonton Mall just walked over takes 10 min. Close to Bus Terminal. Rating 10/10
Stayed 1 night in May 2024

8/10 Good

Montana

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Walking distance to West Edmonton Mall
Stayed 1 night in May 2024
Response from General Manager on 2024/5/22
Thank you so much for taking the time to share your experience with us Montana. Your opinion is valued greatly as it helps us maintain an excellent standard of service to our guests. Glad that your stay went really well! Looking forward to welcoming you back soon!

8/10 Good

TAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 2024/5/22
Thank you so much for taking the time to provide us with a great rating Tam! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

2/10 Terrible

Stacey

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The staff when we arrived were unbelievably rude and moved our room to infront of the breakfast area after I complained…. The card had the original room crossed off Dogs barked all night every night The breakfast area was extremely loud Our sink didn’t drain When I complained they told me to call Expedia Expedia attempted to get ahold of the front desk who didn’t answer No manager onsite to speak with
Stayed 3 nights in May 2024
Response from General Manager on 2024/5/22
Thank you for taking the time to leave us with a review of your recent experience at West Edmonton Mall Inn Stacey. We are sorry to hear we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. Please be assured this is not the type of service we would like to offer you and understand your dissatisfaction. We will be sure to share your valuable feedback with our team so we can identify the areas we can improve the guest experience. Thank you for choosing West Edmonton Mall Inn and we hope to have the chance to welcome you back in the future.

10/10 Excellent

Bill

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 2024/5/22
Thank you so much for taking the time to provide us with an excellent rating Bill! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

6/10 Okay

??

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from General Manager on 2024/5/22
Thank you so much for taking the time to provide us with a rating. Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 Excellent

shahzaman, st Paul

Liked: Staff & service, amenities, property conditions & facilities
The lady at the reception was very courteous and helpful. Bushra was amazing and helpful. An asset for the hotel.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/22
Thank you so much for taking the time to provide us with your kind rating Shahzaman. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service! We'll make sure to extend your kind words to the rest of our team. In case you have any further feedback for us, please feel free to let us know. Looking forward to welcoming you back here to West Edmonton Mall Inn.

4/10 Poor

Natalie

Traveled with family
Disliked: Amenities
I liked the location However the toilet was loose and I fell and hurt my hand arm and shoulder and no one even came and talked to me about it
Stayed 3 nights in May 2024
Response from General Manager on 2024/5/22
Thank you for taking the time to leave a review of your recent stay at West Edmonton Mall Inn Natalie. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing West Edmonton Mall Inn and we hope to welcome you back in the future.

8/10 Good

Lyudmyla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except the breakfast should be more options available
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/22
Thank you so much for taking the time to share your experience with us Lyudmyla! Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were very comfortable for my liking
Stayed 1 night in May 2024
Response from General Manager on 2024/5/15
Thank you so much for taking the time to share your experience with us Geraldine. Your opinion is valued greatly as it helps us maintain an excellent standard of service to our guests. Glad that your stay went really well! We'll make sure to extend your feedback with the rest of the team. Looking forward to welcoming you back soon!

8/10 Good

Alyssa

Traveled with partner
Liked: Staff & service, property conditions & facilities
Overall good
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/15
Thank you so much for taking the time to share your experience with us Alyssa! Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean. The property was quiet.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/15
Thank you so much for taking the time to provide a rating Thomas. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing West Edmonton Mall Inn and we look forward to welcoming you back soon!

2/10 Terrible

Sanoop

Traveled with group, Business traveler
Disliked: Cleanliness, property conditions & facilities
The inn & Expedia charged us twice. It was all confirmed in the beginning but when we reached there company forced us to pay again & the money still has not been refunded yet. Totally a regrettable and embarrassing situation.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/15
Thank you for taking the time to leave a review of your recent stay at West Edmonton Mall Inn Sanoop. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing West Edmonton Mall Inn and we hope to welcome you back in the future.

10/10 Excellent

Arielle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really nice and patient
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/15
Thank you so much for taking the time to provide a rating Arielle. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing West Edmonton Mall Inn and we look forward to welcoming you back soon!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Check in person was friendly and knowledgeable.
Stayed 1 night in Apr 2024
Response from General Manager on 2024/5/15
Thank you so much for taking the time to provide us with your kind rating Megan. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service! We'll make sure to extend your kind words to the rest of our team. In case you have any further feedback for us, please feel free to let us know. Looking forward to welcoming you back here to West Edmonton Mall Inn.

4/10 Poor

Errol

Disliked: Staff & service
Stayed 1 night in May 2024
Response from General Manager on 2024/5/15
Thank you for taking the time to leave us with a rating Errol. We would love to hear what we could have done to improve your stay. Thank you for choosing West Edmonton Mall Inn and hoping to hear from you soon.

6/10 Okay

Pam

Traveled with family
Liked: Staff & service
This is an older hotel. Accommodations are average, beds super hard. We had 2 rooms, occupants in second room found hair in their towels. First room, bathroom toilet uncomfortable as it was set too far back to counter and lid pushed forward making it very awkward. Complimentary breakfast was minimal, but sufficed. The only thing going for this property is its proximaty to the mall. Pricing was average.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/8
Thank you for taking the time to leave a review of your recent stay at West Edmonton Mall Inn Pam. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing West Edmonton Mall Inn and we hope to welcome you back in the future.

6/10 Okay

Annie

Business traveler
Liked: Staff & service
Front entryway has a foul smell, homeless people sheltered within. A tree outside my room has overgrown, the wind caused the branches to beat against the wall reverberating the noise into the suite.
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/8
Thank you for taking the time to leave a review of your recent stay at West Edmonton Mall Inn Annie. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing West Edmonton Mall Inn and we hope to welcome you back in the future.

8/10 Good

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good for mall
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/8
Thank you so much for taking the time to share your experience with us Jeremy! Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

8/10 Good

Darlene

Stayed 1 night in Apr 2024
Response from General Manager on 2024/5/22
Thank you so much for taking the time to provide us with a great rating Darlene! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

6/10 Okay

Rene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Underground parking was not working.
Stayed 1 night in Apr 2024
Response from General Manager on 2024/5/8
Thank you for taking the time to leave a review of your recent experience at West Edmonton Mall Inn Rene. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We apologize for the inconvenience encountered. Thank you for choosing West Edmonton Mall Inn and we hope to welcome you back again soon!

10/10 Excellent

Shaylyn

Liked: Cleanliness, staff & service, property conditions & facilities
It was great! The front desk upon checkout was a little rude but otherwise was wonderful.
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/30
Thank you so much for taking the time to share your experience with us Shaylyn. Your opinion is valued greatly as it helps us maintain an excellent standard of service to our guests. Glad that your stay went really well! We'll make sure to extend your feedback with the rest of the team. Looking forward to welcoming you back soon!

6/10 Okay

Chad

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/5/8
Thank you so much for taking the time to provide us with a rating Chad. Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

8/10 Good

Samir

Traveled with family
Disliked: Cleanliness
The hotel was quiet. Comfy beds Easy check in and check out. Great location and affordable
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/30
Thank you so much for taking the time to provide us with an excellent review of your recent experience at West Edmonton Mall Inn Samir! Hoping that your stay went really well and we look forward to welcoming you again soon.

8/10 Good

Tasha-Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great easy place to stay in Edmonton so close to west Ed
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/4/30
Thank you so much for taking the time to share your experience with us Tasha-Lee. Your opinion is valued greatly as it helps us maintain an excellent standard of service to our guests. Glad that your stay went really well and you were able to experience the unique experience our location offers. Looking forward to welcoming you back soon!

8/10 Good

Allison

Stayed 3 nights in Apr 2024
Response from General Manager on 2024/5/22
Thank you so much for taking the time to provide us with a great rating Allison! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

8/10 Good

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Solid
Stayed 4 nights in Apr 2024
Response from General Manager on 2024/4/30
Thank you so much for taking the time to provide us with an excellent rating Hunter! Hoping that your stay went really well and we look forward to welcoming you again soon.

8/10 Good

Perry

Traveled with partner
Loved the closeness to the west Edmonton mall. Would of liked to see a small restaurant at the inn otherwise it had everything we needed
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/4/30
Thank you so much for taking the time to share your experience with us Perry. Your opinion is valued greatly as it helps us maintain an excellent standard of service to our guests. Glad that your stay went really well! We'll make sure to extend your feedback with the rest of the team. Looking forward to welcoming you back soon!

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find ! Very welcoming Staff !!! So delightful 🙏👍 Thank you for a fabulous stay!!!
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/30
Thank you so much for taking the time to provide a rating Yvonne. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing West Edmonton Mall Inn and we look forward to welcoming you back soon!

10/10 Excellent

Trymore

Stayed 2 nights in Apr 2024
Response from General Manager on 2024/5/15
Thank you so much for taking the time to provide us with an excellent rating Trymore! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

8/10 Good

Mary Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Near west edmonton mall and near bus stop
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/24
Thank you so much for taking the time to share your experience with us Mary Christine! Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

10/10 Excellent

Douglas Allen

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/24
Thank you so much for taking the time to provide us with an excellent rating Douglas Allen! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

8/10 Good

May

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/24
Thank you so much for taking the time to provide us with a great rating May! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 Excellent

Hilary, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/24
Thank you so much for taking the time to provide us with an excellent rating Hilary! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

4/10 Poor

Bree

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The elevator was broken on and off every single day we were there, the breakfast was so mediocre that we opted to go out for breakfast every day after the first time we tried it. The room itself was fine, and the location was great, just dont expect much more than a place to rest your head.
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/4/24
Thank you for taking the time to leave a review of your recent stay at West Edmonton Mall Inn Bree. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing West Edmonton Mall Inn and we hope to welcome you back in the future.

6/10 Okay

Anika

Liked: Staff & service
Disliked: Property conditions & facilities
Room was out dated.. smelt like cigarettes in our no smoking room.
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/24
Thank you for taking the time to leave a review of your recent stay at West Edmonton Mall Inn Anika. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing West Edmonton Mall Inn and we hope to welcome you back in the future.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/10
Thank you so much for taking the time to provide us with an excellent rating Brenda! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

2/10 Terrible

Raven

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
Stayed 5 nights in Apr 2024
Response from General Manager on 2024/4/10
Thank you for taking the time to leave us with a rating Raven. We would love to hear what we could have done to improve your stay. Thank you for choosing West Edmonton Mall Inn and hoping to hear from you soon.

2/10 Terrible

Lori Ellen Dawn

Traveled with family
I would never say at this hotel again. We got to our room and noticed that it had not been cleaned. There was hair in the shower hair in the bed. Management did not want to do much about it. They ended up changing our room. That room was also dirty. The sheets were stained There was litter and half drank water bottles. they ended up comping us for one night stay but we couldn’t wait to get out of there. horrible experience.
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/10
Thank you for taking the time to leave us with a review of your recent experience at West Edmonton Mall Inn Lori Ellen Dawn. We are sorry to hear we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. Please be assured this is not the type of service we would like to offer you and understand your dissatisfaction. We will be sure to share your valuable feedback with our team so we can identify the areas we can improve the guest experience. Thank you for choosing West Edmonton Mall Inn and we hope to have the chance to welcome you back in the future.

8/10 Good

David

Liked: Cleanliness, staff & service
Good location
Stayed 3 nights in Feb 2024
Response from General Manager on 2024/4/10
Thank you so much for taking the time to provide a rating David. We are glad to hear that you enjoyed your stay. Thank you for choosing West Edmonton Mall Inn and we look forward to welcoming you back soon!

8/10 Good

Rhonda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had to wait in line to check in for about 20 minutes They should have had both sides open
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/10
Thank you for taking the time to leave us with a review Rhonda. Your opinion is valued greatly as it helps us identify the areas we can improve the guest experience. We are glad to hear you enjoyed your stay and we thank you for choosing West Edmonton Mall Inn. We look forward to welcoming you back soon!

8/10 Good

Jeannette, Saskatoon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Mall and free breakfast.
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/10
Thank you so much for taking the time to share your experience with us Jeannette! Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

2/10 Terrible

Jennifer

Stayed 3 nights in Mar 2024
Response from General Manager on 2024/4/24
Thank you for taking the time to leave us with a rating Jennifer. We would love to hear what we could have done to improve your stay. Thank you for choosing West Edmonton Mall Inn and hoping to hear from you soon.

4/10 Poor

CHI NGO

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire building is dirty.
Stayed 3 nights in Mar 2024
Response from General Manager on 2024/4/3
Thank you for taking the time to leave a review of your recent stay at West Edmonton Mall Inn. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing West Edmonton Mall Inn and we hope to welcome you back in the future.

6/10 Okay

Marina

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We had a hard time finding the mini fridge. Continental breakfast was so crowded that we couldn’t get in. One of our phones was stolen in the parking lot and the cctv was in use ‘for something else’ so nothing could be done. Overall there were some things that could have been better.
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/4/3
Thank you for taking the time to leave a review of your recent stay at West Edmonton Mall Inn Marina. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing West Edmonton Mall Inn and we hope to welcome you back in the future.

6/10 Okay

Zandile

Traveled with family
Liked: Staff & service, amenities
Good
Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/3
Thank you for taking the time to leave us with a review Zandile. Your opinion is valued greatly as it helps us identify the areas we can improve the guest experience. We are glad to hear you enjoyed your stay and we thank you for choosing West Edmonton Mall Inn. We look forward to welcoming you back soon!

10/10 Excellent

yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/4/3
Thank you so much for taking the time to provide us with an excellent rating Yvonne! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 Excellent

ronald

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff (HE) is kind and approachable
Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/3
Thank you so much for taking the time to provide us with your kind rating Ronald. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service! We'll make sure to extend your kind words to the rest of our team. In case you have any further feedback for us, please feel free to let us know. Looking forward to welcoming you back here to West Edmonton Mall Inn.