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Reviews of Candlewood Suites West Edmonton - Mall Area, an IHG Hotel

2.5 out of 5
Candlewood Suites West Edmonton - Mall Area, an IHG Hotel
18520 100 Ave NW, Edmonton, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 603 out of 1003 reviews" "
Rating 8 - Good. 299 out of 1003 reviews" "
Rating 6 - Okay. 63 out of 1003 reviews" "
Rating 4 - Poor. 19 out of 1003 reviews" "
Rating 2 - Terrible. 19 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Marla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay. We had one small problem with the room and the staff fixed that issue ASAP. It was quiet and the beds were comfortable.
Stayed 1 night in May 2024

10/10 Excellent

Haley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, great facilities, would definitely recommend.
Stayed 1 night in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Tammy

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently close to West Edmonton Mall. Staff were very helpful and pleasant. Room was spacious and well appointed
Stayed 2 nights in Apr 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
I in a great location with access to everything
Stayed 2 nights in Apr 2024

10/10 Excellent

Joey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and eat fast access to the henday
Stayed 5 nights in Apr 2024
Response from Aryan Khangura on 2024/4/23
Dear Joey, Thank you for taking the time to tell us about your stay, we appreciate the kind feedback and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

6/10 Okay

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The front desk was amazing, super friendly. The rooms was beautiful and very clean. Large room as well. The parking was great! The only problem was not having any PAID FOR breakfast but that was on me as I didn’t check Expedia. I loved it but miss the free breakfast and was advised I could go to the other hotel for a deal but we ended up just leaving and going elsewhere. Other then that misstep from myself, loved the hotel
Stayed 3 nights in Mar 2024
Response from Aryan Khangura on 2024/4/23
Dear Lori,Thank you for taking the time to tell us about your stay, We are glad to hear you had a lovely stay and had a great experience with our team. We apologize for any issues you encountered regarding the breakfast, We hope this did not impede your stay. Thank you again and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Selena

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I liked the friendliness of the staff, the security, and how clean everything was.
Stayed 3 nights in Mar 2024
Response from Aryan Khangura on 2024/4/8
Dear Selena,Thank you for taking the time to tell us about your stay! We are delighted to hear you had a wonderful experience with our team and we hope to see you again!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

8/10 Good

christopher

Stayed 4 nights in Mar 2024
Response from Aryan Khangura on 2024/4/23
Dear Christopher, Thank you for taking the time to tell us about your stay! We appreciate the kind review and we look forward to seeing you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Sharon

Stayed 1 night in Mar 2024
Response from Aryan Khangura on 2024/4/23
Dear Sharon, Thank you for the 5 out of 5! We appreciate the kind review and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Trevor

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the stay was great
Stayed 1 night in Mar 2024
Response from Aryan Khangura on 2024/4/8
Dear Trevor,Thank you for the kind review! We are glad to hear you enjoyed your time with us and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Katrina

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very family friendly. It was easy to eat breakfast in our suite. The pool was perfect for children to play and easy for parents to enjoy the hot tub while keeping an eye on their kids.
Stayed 7 nights in Mar 2024
Response from Aryan Khangura on 2024/4/8
Dear Katrina,Thank you for taking the time to tell us about your stay! We are thrilled to hear you enjoyed your breakfast and your family had a great time in the pool. Thank you for the kind review and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Allan

Stayed 1 night in Mar 2024
Response from Aryan Khangura on 2024/4/23
Dear Allan, Thank you for the 5 out of 5! We appreciate the kind feedback and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Jennifer, Spirit River

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Mar 2024
Response from Aryan Khangura on 2024/4/8
Dear Jennifer,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a great stay and we look forward to seeing you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Awsome place.
Stayed 3 nights in Mar 2024
Response from Aryan Khangura on 2024/4/8
Dear Gary,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Tara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best property we have stayed at ever in Edmonton. We have stayed at numerous properties over the years in Edmonton and this is by far the best! Will definitely be making this our go to stay going forward. Free laundry, a games room, clean and underground parking are all amazing plus's!
Stayed 1 night in Mar 2024
Response from Aryan Khangura on 2024/3/22
Dear Tara,Thank you for taking the time to tell us about your stay with us, we are delighted to hear you had a wonderful stay and our amenities. Thank you again for the kind review and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

8/10 Good

Greg

Traveled with partner
No complaints
Stayed 3 nights in Mar 2024
Response from Aryan Khangura on 2024/3/22
Dear Greg,Thank you for the kind review! We are glad to hear you enjoyed your time with us and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Aryan Khangura on 2024/3/11
Dear Rene,Thank you for taking the time to leave a 5 out of 5. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
The parking isn’t the greatest. Is it really necessary to slide the receipt under the door at the crack of Dawn, woke me up
Stayed 2 nights in Mar 2024
Response from Aryan Khangura on 2024/3/11
Dear Tina, Thank you for taking the time to tell us about your stay, We appreciate it. We are sorry to hear you had issues with the parking, we do also have indoor heated parking for guests to use. Thank you again and we hope to see you again!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Tristan

Stayed 1 night in Mar 2024
Response from Aryan Khangura on 2024/4/8
Dear Tristen,Thank you for taking the time to leave a 5 out 5! We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Christa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival we were greeted by Mario . He was wonderful . Very polite and checked us in quickly . He then checked in later to see if we had everything we needed . Thank you Mario ! Love your customer service we will definitely stay again .
Stayed 1 night in Mar 2024
Response from Aryan Khangura on 2024/3/11
Dear Christa,Thank you for taking the time to tell us about your stay! We are delighted to hear you had a wonderful experience with our team, ill be sure to pass along the comments. I am sure Mario will be delighted to hear this! Thank you for the kind review and we look forward to seeing you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Aaron

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and approachable. Facilities are nice and well maintained. Would definitely recommend to friends and family.
Stayed 3 nights in Feb 2024
Response from Aryan Khangura on 2024/3/11
Dear Aaron,Thank you for taking the time to tell us about your experience, We appreciate the kind feedback and we are delighted to hear you had a lovely time with us. Thank you for the kind review and recommendation and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well kept. Clean. Parking was easy indoor for the cold night. And the rooms were quiet for a good night’s rest.
Stayed 1 night in Feb 2024
Response from Aryan Khangura on 2024/3/11
Dear James,Thank you for taking the time to tell us about your stay! We are glad to found it cozy and quiet and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great service.
Stayed 1 night in Feb 2024
Response from Aryan Khangura on 2024/2/27
Dear Juan,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

8/10 Good

Jeannette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property licked ar 11pm No restaurant No buses there at night Good service Rooms clean
Stayed 3 nights in Feb 2024
Response from Aryan Khangura on 2024/2/27
Dear Jeannette,Thank you for taking the time to tell us about your stay. We are glad you found the room clean and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Wilson, Burnaby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st time staying at Candlewood Suites West Edmonton and it was fantastic. The employees were professional and the hotel was clean. Location is very convenient. Small shops and restaurants within walking distance. This is my new hotel I will be staying when traveling to Edmonton.
Stayed 2 nights in Feb 2024
Response from Aryan Khangura on 2024/2/27
Dear Wilson,Thank you for taking the time to tell us about your stay, we are delighted to hear you had a wonderful stay and had a great experience with our team. Thank you for the kind review and we look forward to seeing you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Rhonda

Stayed 2 nights in Feb 2024
Response from Aryan Khangura on 2024/2/11
Dear Rhonda,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Aryan Khangura on 2024/2/11
Dear Adam,Thank you for taking the time to leave a kind review. We are glad to hear that you enjoyed your stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Eve

Liked: Cleanliness, staff & service, property conditions & facilities
New Building
Stayed 2 nights in Jan 2024
Response from Aryan Khangura on 2024/2/11
Dear Eve,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

8/10 Good

Elaine

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well equipped, everything you need from dishes to toiletries is available. I only had one problem the bathroom shower drain was not clean, upon checkout I brought it to the attention of the front desk and showed her pictures.
Stayed 1 night in Jan 2024
Response from Aryan Khangura on 2024/2/11
Dear Elaine,Thank you for taking the time to tell us about your stay. We are glad to hear to hear you enjoyed your stay and found it well equipped. Thank you again and we hope to see you again.Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Tami

Traveled with partner
Liked: Cleanliness, staff & service
Mohammed really makes me feel welcome every time I stay there. He is an exceptional employee who goes out of his way to ensure that my stay is comfortable.
Stayed 1 night in Jan 2024
Response from Aryan Khangura on 2024/1/30
Dear Tami,Thank you for taking the time to tell us about your experience. We are delighted to hear you had an amazing stay and a great experience with our team, we will be sure to pass on your kind comments. Thank you again and we look forward to seeing you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

8/10 Good

farzin, cold lake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Really clean place with underground parking. I booked this place by mistake thinking it was like holiday in. No breakfast option. Really tucked away in a one way street. Really odd to get to this place from a back alley.
Stayed 1 night in Jan 2024
Response from Aryan Khangura on 2024/1/30
Dear Farzin,Thank you for taking the time to tell us about your stay. We are delighted to hear you had a great experience with our staff and enjoyed your time and found it clean and comfortable. Thank you for again and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Aryan Khangura on 2024/1/30
Dear James,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

8/10 Good

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the hotel! It was easy to get to from out of town. The area around the hotel was not that exciting but did have essentials - and pretty close to west ed
Stayed 2 nights in Jan 2024
Response from Aryan Khangura on 2024/1/30
Dear Heather,Thank you for taking the time to tell us about your stay. We are glad to hear you had a lovely stay and found the location convenient. Thank you again and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

6/10 Okay

Leondra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Aryan Khangura on 2024/1/30
Dear Leondra,Thank you for taking the time to tell us about your stay. We sincerely apologize that you did not have the greatest experience with us and we hope you provide us with the opportunity to make it up to you. Thank you again and we hope to see you again.Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Gavin

Traveled with family
Very nice suite
Stayed 1 night in Jan 2024
Response from Aryan Khangura on 2024/1/30
Dear Gavin,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

8/10 Good

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs up
Great location underground parking, very clean and quite
Stayed 1 night in Jan 2024
Response from Aryan Khangura on 2024/1/30
Dear Jennifer,Thank you for taking the time to tell us about your stay! We are delighted to hear you enjoyed your stay and found it clean and quiet. Thank you again and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Aryan Khangura on 2024/1/30
Dear Guest,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Kenneth

Stayed 1 night in Jan 2024
Response from Aryan Khangura on 2024/2/11
Dear Kenneth Thank you for taking the time to leave a 5 out of 5. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

8/10 Good

Maria

Stayed 2 nights in Jan 2024
Response from Aryan Khangura on 2024/1/16
Dear Guest,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Candace

Stayed 1 night in Jan 2024
Response from Aryan Khangura on 2024/1/16
Dear Candace Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Jenna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Only thing was the lights didn’t work on the 2nd floor (hallway) the whole night and early morning. Hope you got it fixed.
Stayed 1 night in Jan 2024
Response from Aryan Khangura on 2024/1/16
Dear Jenna,Thank you for taking the time to tell us about your stay. We are delighted to hear you had a wonderful stay with us and enjoyed your time. We appreciate you bringing the lighting on the second floor to our attention, this will be remedied immediately, Thank you again and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Jenna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here at Candlewood for 3 weeks. Felt like home. Best staff around!! Thank you all so much. Will definitely stay here again.
Stayed 3 nights in Jan 2024
Response from Guest Services on 2024/1/9
Hello Jenna. Thank you for staying with us. We appreciate your feedback. :)

10/10 Excellent

Jenna

Stayed 1 night in Jan 2024
Response from Aryan Khangura on 2024/1/30
Dear Jenna,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location, quiet, the underground parking is AMAZING!! Only downfall is the pillows arent the greatest but will definitely stay here again!
Stayed 1 night in Jan 2024
Response from Guest Services on 2024/1/9
Hello Jennifer. Thank you for staying with us. We appreciate your feedback. :)

8/10 Good

Khalid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Dec 2023
Response from Aryan Khangura on 2024/1/16
Dear Khalid,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Ghazi Saud D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Aryan Khangura on 2024/1/16
Dear Guest,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Rick

Stayed 3 nights in Dec 2023
Response from Aryan Khangura on 2024/1/30
Dear Rick,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
full size fridge and kitchenette was nice to have
Stayed 2 nights in Dec 2023
Response from Aryan Khangura on 2024/1/16
Dear Dan,Thank you for taking the time to tell us about your stay, We are glad to hear you enjoyed your time and found the kitchenette and fridge useful. Thank you again and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionCandlewood Suites West Edmonton Mall Area

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Gateway
Love staying at this hotel on my trips, has full kitchen and room set up is great for a couple of days stay-- to eat and cook if you want. Always super clean and great location..oh also has indoor parking for the winter!!!
Stayed 2 nights in Dec 2023
Response from Guest Services on 2024/1/6
Good afternoon Gilles, Thank you for staying with us . We appreciate your feedback, Have a great day!