Poor management.
Poor communication among staff.
Staff are unhelpful.
Lack of sense of urgency to address the customer's queries.
Defensive attitude towards complaints.
The presence of blame culture in the management.
The Bonham is in a perfect location and the staff is very friendly. The rooms are a good size. Our only complaint was with the house keeping staff. We left our room at 8:30 am and our room was not cleaned when we returned at 3. This happened 3 times during our week stayed
Jean
於 2025 年 6 月住了 7 晚
4/10 不太好
FAWZI
情侶出遊
2025 年 6 月 4 日
喜歡:整潔度和住宿環境和硬體
I was upset of the bedding assigned for us that deferent than what we booked.
FAWZI
於 2025 年 6 月住了 2 晚
10/10 有夠讚
Lauren
團體旅遊
2025 年 6 月 3 日
喜歡:整潔度、設施服務和住宿環境和硬體
Absolutley lovely one night stay at The Bonham! Location, while not central, was an easy walk to the main attractions and convenient to Haymarket station. We also found a great pub five minutes away tucked along a charming side street.
The building is stunning with so many interesting design elements and the room was beautiful. We also really enjoyed the toiletries and the complimentary snacks!
As Canadians who take our tea seriously, we love having fresh milk available in our mini fridge, a nice touch you don't see in North America!
Truly enjoyed our stay, would certainty come back and recommend to anyone visiting Edinburgh!
Lauren
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Christian
情侶出遊
2025 年 5 月 23 日
喜歡:整潔度、設施服務和住宿環境和硬體
What a classy and elegant stay. The staff was quite accommodating and the property itself was so lovey
Christian
於 2025 年 5 月住了 2 晚
10/10 有夠讚
Barbara Ryan
2025 年 5 月 20 日
喜歡:整潔度、員工素質和住宿環境和硬體
Barbara Ryan
於 2025 年 5 月住了 7 晚
8/10 不錯哦
Margaret,Atlanta
2025 年 5 月 14 日
Margaret
於 2025 年 4 月住了 3 晚
10/10 有夠讚
Brad
2025 年 5 月 7 日
喜歡:整潔度、員工素質和住宿環境和硬體
Brad
於 2025 年 5 月住了 2 晚
10/10 有夠讚
Daniel
家庭旅遊
2025 年 5 月 4 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice neighborhood. 5-minute extra walk time from everything but worth it all.
Daniel
於 2025 年 4 月住了 4 晚
10/10 有夠讚
cindy
情侶出遊, 團體旅遊
2025 年 5 月 2 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A Delightful Stay at The Bonham – Can’t Wait to Return!
We had a truly wonderful stay at The Bonham Hotel in Edinburgh. This charming boutique hotel is beautifully appointed, blending classic elegance with modern comforts. From the moment we arrived, we were warmly welcomed by the incredibly friendly and accommodating staff who went out of their way to ensure our comfort. The atmosphere was peaceful and refined, and every detail—from the tasteful decor to the thoughtful amenities—made our visit feel special. It’s clear that this hotel takes great pride in offering exceptional service. We’re already looking forward to our next stay!
cindy
於 2025 年 4 月住了 2 晚
10/10 有夠讚
Patricia
2025 年 4 月 28 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Truly lovely hotel in a beautiful area, a memorable stay.
Patricia
於 2025 年 4 月住了 2 晚
8/10 不錯哦
David,Isle of Skye
2025 年 4 月 18 日
喜歡:整潔度、員工素質和住宿環境和硬體
Stayed here a few times, all great, but the increase in parking charges is taking the proverbial!
David
於 2025 年 4 月住了 1 晚
10/10 有夠讚
Stephen Mark
情侶出遊
2025 年 4 月 13 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Just a hidden gem in the heart of Edinburgh. Luxurious and convenient with a great team too. Fab bar & rooms and bonus of off road parking.