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格羅夫納花園酒店的評分

4 out of 5
格羅夫納花園酒店
1 Grosvenor Gardens, Edinburgh, Scotland

評論

8.8

有夠讚

10 分，有夠讚；377 則評論中有 182 則" "
8 分，不錯哦；377 則評論中有 147 則" "
6 分，一般般；377 則評論中有 38 則" "
4 分，不太好；377 則評論中有 4 則" "
2 分，很糟糕；377 則評論中有 6 則" "

9.2/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

8.4/10

住宿環境和硬體

9.0/10

環保程度

評論

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：住宿環境和硬體

10/10 有夠讚

Swati

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely stay
於 2024 年 3 月住了 2 晚
Mrs B Chan 於 2024年4月4日回覆
Hi Swati,Thank you for your kind reviews. Looking forward to welcoming you back

10/10 有夠讚

Colin

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
This is registered as a guest house not a hotel. However we very much enjoyed our stay. Very close to buses and train station. Very clean and all facilities working. Excellent breakfast provided. Mrs Chan very nice ,friendly lady. Would reccomend to any one wanting a short stay in Edinburgh.
於 2023 年 11 月住了 3 晚
Mrs B Chan 於 2023年12月1日回覆
Hi Colin,Thank you for your kind reviews. It has been a pleasure having you and your wife here. Looking forward to welcoming you back.

10/10 有夠讚

Mr warren p Williams

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
1st time in Scotland
It was great
於 2023 年 10 月住了 1 晚
Mrs B Chan 於 2023年11月15日回覆
Hi WarrenThank you for your kind reviews. Your feedback is greatly appreciated. Looking forward to welcoming.you back

6/10 一般般

Andrew

商務旅客
喜歡：整潔度、住宿環境和硬體和客房舒適度
Brilliant location for Haymarket
Pleasant well-meaning guest house hotel. Room had a great Edinburgh view onto wonderful imposing West end houses. Keys issued with clear instructions to keep outer door closed. Bed very comfortable. Bathroom clean and bright. Excellent electric shower with no idiosyncrasies! Given towels. Welcome water and cookies. Good TV. Very satisfactory M&S food store and Haymarket station. Four minutes walk. I pre-booked local parking with an app. Do not turn up here not having pre-booked some Edinburgh parking!
於 2023 年 11 月住了 2 晚
Mrs B Chan 於 2023年11月6日回覆
Hi AndrewThank you for your feedback and taking good care of the room. You left the room exceptionally clean for us. Very much appreciated by us.While the guests in closeby room to yours was totally in the opposite. We are utterly gutted by their behaviour in total disrespectful to our property. We hope you didn't experienced the horrible smell coming out from them despite having carpet shampoo twice after them. We apologise for the inconvenience this may have caused.

10/10 有夠讚

Keith

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This place is a pleasure to stay at. Conveniently located by the train station and a tram stop while remaining easily walkable to the city center. The service is excellent, and a delicious breakfast is included with the room price. Would stay again.
於 2023 年 10 月住了 4 晚
Mrs B Chan 於 2023年11月5日回覆
Hi Keith,Thank you for your kind reviews. Your feedback is greatly appreciated. Looking forward to welcoming you back.

10/10 有夠讚

Shelley

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely room and a wonderful host. Convenient location. Will definitely stay again.
於 2023 年 10 月住了 2 晚
Mrs B Chan 於 2023年10月30日回覆
Hi ShelleyThank you for your kind reviews. It has been a pleasure having you staying here.Looking forward to welcoming you back

6/10 一般般

Jayne

家庭旅遊
Was not a proper scotch breakfast
於 2023 年 10 月住了 2 晚
Mrs B Chan 於 2023年10月30日回覆
Hi Jayne,Thank you for your feedback. We are sorry for not meeting your expectation. I can assure you most of the produces are sourced in Scotland. Our Scottish breakfast are modified to what most people requested to avoid wastage.It is complementary with accommodation and perhaps we should make a change for without.

10/10 有夠讚

Brian

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great stay and is close to the city center. Mrs. Chan was very friendly and helpful.
於 2023 年 9 月住了 4 晚
Mrs B Chan 於 2023年10月16日回覆
Hi Brian,Thank you for your kind words. We are glad you enjoyed your stay.Looking forward to welcoming you back.

10/10 有夠讚

Sean

喜歡：整潔度、員工素質和住宿環境和硬體
Well-run family owned establishment. Friendly and receptive owners. Located in a nice area of the city. Very close to a tram line stop. City centre within 10-15 minute walk. Fantastic
於 2023 年 10 月住了 2 晚
Mrs B Chan 於 2023年10月16日回覆
Hi Sean,Thank you for your kind reviews. Your feedback is greatly appreciated.Looking forward to welcoming you back.

10/10 有夠讚

EVELYNE

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Tout etait parfait
Sejour tres agreable chambre spacieuse et confortable idealement située pres du tram pour l aeroort pres du centre ville aussila propietaire est tres sympathique et bienveillante je recommande cet hotel et je reviensca Edimburg je reviendrai la
於 2023 年 10 月住了 4 晚
Mrs B Chan 於 2023年10月11日回覆
Hi Everlyne,Thank you for your kind words. Looking forward to welcoming you back

10/10 有夠讚

Joan

Friendly and supportive helpful
於 2023 年 10 月住了 3 晚
Mrs B Chan 於 2023年10月6日回覆
Hi Joan,Thank you for your kind reviews. Your feedback is greatly appreciated.Looking forward to welcoming you back

10/10 有夠讚

Per

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 4 晚
Mrs B Chan 於 2023年9月26日回覆
Hi PerThank you for your kind reviews. It is greatly appreciated. looking forward to welcoming you back.

8/10 不錯哦

Kitty

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 3 晚
Mrs B Chan 於 2023年9月24日回覆
Hi Kitty,Thank you for your kind reviews. It has been a pleasure having you stayed here. Looking forward to welcoming you back.

10/10 有夠讚

Gregory

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Mrs B Chan 於 2023年9月21日回覆
Hi Gregory,Thank you for your kind reviews. Your feedback is greatly appreciated.Looking forward to welcoming you back.

8/10 不錯哦

Julann

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The room was clean and quiet, with a nice view of back garden. breakfast was served promptly and was delicious. Cold water was not working in bathroom sink but other than that we had a wonderful stay!
於 2023 年 9 月住了 3 晚
Mrs B Chan 於 2023年9月21日回覆
Hi Julann,Thank you for your feedback and stay with us. We are sorry with the basin cold water tap issue. This was explained at check in that the tap in need to turn fully to get reasonable stream while waiting for the plumber to solve. We apologise for the inconvenience this may have caused.

10/10 有夠讚

Stuart

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great stay with no issues at all! Staff were great also. Very clean, convenient location and a warm welcome.
於 2023 年 9 月住了 2 晚
Mrs B Chan 於 2023年9月17日回覆
Hi StuartThank you for your kind reviews. Your feedback is greatly appreciated. Looking forward to welcoming you back.

10/10 有夠讚

Helen

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Thanks for a great stay! Super friendly team and comfortable and safe room in a lovely area. Would definitely stay again.
於 2023 年 9 月住了 1 晚
Mrs B Chan 於 2023年9月14日回覆
Hi Helen,Thank you for your kind reviews. Your feedback is greatly appreciated. Looking forward to welcoming you back.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚
Mrs B Chan 於 2023年9月12日回覆
Hi Thank you for your kind reviews, very much appreciated.

10/10 有夠讚

Megan

家庭旅遊
喜歡：設施服務
於 2023 年 9 月住了 2 晚
Mrs B Chan 於 2023年9月12日回覆
Hi Megan, Thank you for your kind reviews. Your feedback is greatly appreciated.

10/10 有夠讚

Frans

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Staff takes pride in property, excellent manners. Old but spotless.
於 2023 年 9 月住了 3 晚
Mrs B Chan 於 2023年9月12日回覆
Hi FransThank you for your kind reviews.Hi Frans,Thank you for your kind reviews and for staying with us. We follow the environmental friendly rules closely by well maintaining and preserving.Looking forward to welcoming you back.

10/10 有夠讚

Patricia

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Mrs. Chung was wonderful! She helped us with everything, from parking to glasses of ice, to a to-go breakfast, and transportation, she was such a help. The room was beautiful and comfortable. We felt at home from the minute we arrived. Thank you thank you!
於 2023 年 9 月住了 3 晚
Mrs B Chan 於 2023年9月10日回覆
Hi Patricia,Thank you for kind Feedback. We always try our best to be of help.It has been a pleasure having you both staying here.

10/10 有夠讚

BAZ

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Mrs B Chan 於 2023年9月10日回覆
Hi BazThank you for your kind reviews. Your feedback is greatly appreciated.Nice pics taken from Walker Terrace.

10/10 有夠讚

Shirley

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 2 晚
Mrs B Chan 於 2023年9月10日回覆
Hi Shirley,Thank you for your kind reviews. Your feedback is greatly appreciated. Looking forward to welcoming you back.

10/10 有夠讚

Leslie

於 2023 年 9 月住了 3 晚
Mrs B Chan 於 2023年9月24日回覆
Hi LeslieThank you for your kind reviews and stayed with us. Your feedback is greatly appreciated.Looking forward to welcoming you back

10/10 有夠讚

Laetitia

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Charming place that I would refer to as a guest house vs a hotel as there is no reception. You need to let the host know when you plan to arrive then your room key lets you enter the house. But even with my flight being delayed by 4 hours, there was no issue. Ms Chan was very welcoming, the room was spacious and clean, breakfast delicious, hotel right next to haymarket and all the transports. I strongly recommend.
於 2023 年 8 月住了 4 晚
Mrs B Chan 於 2023年9月7日回覆
Hi LaetitiaThank you for your kind reviews. Your feedback is greatly appreciated. Looking forward to welcoming you back.

10/10 有夠讚

Simone

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent Stay
We had a lovely time here, Mrs Chan did everything to make us feel like home. I had some issues with my card for payment and she was very understanding and patient. The room was very cozy, clean and comfortable and felt like home away from home. The breakfast was delicious and we had plenty of food to keep us going for the day. She also accommodated our bags after check out as we had a late flight. She is a smart lady and we had lovely conversations during breakfast. The hotel is close to everything and we walked everywhere, nice food options around and half block away from public transport to airport. Just perfect! I cannot recommend this lovely place highly enough. I would not stay anywhere else!
於 2023 年 8 月住了 3 晚
Mrs B Chan 於 2023年8月31日回覆
Hi Simone,Thank you for your kind reviews. It is greatly appreciated by us. It has been a pleasure having you both staying with us here. looking forward to welcoming you back.

10/10 有夠讚

Daphne

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A lovely hotel very central and the staff was very welcoming. Breakfast served was excellent. Would highly recommend it…
於 2023 年 8 月住了 2 晚
Mrs B Chan 於 2023年8月28日回覆
Hi Daphne,Thank you for your kind reviews.It has been a pleasure having you staying here. We are glad you enjoyed your stay. Looking forward to welcoming you back.

10/10 有夠讚

Jason

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 3 晚
Mrs B Chan 於 2023年8月28日回覆
Hi Jason,Thank you for your kind reviews. Your feedback is greatly appreciated. Looking forward to welcoming you back.

10/10 有夠讚

Linda

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 5 晚
Mrs B Chan 於 2023年8月26日回覆
Hi Linda,Thank you for your kind reviews. It has been a pleasure having you and your daughter staying here with us at the Grosvenor Gardens Hotel.Looking forward to welcoming you back.

6/10 一般般

jean

喜歡：員工素質、設施服務和住宿環境和硬體
While this is called a "hotel" it is a guest house. The room was small and the property didn't have the amenities of a hotel. I was quite disappointed as it was quite expensive.
於 2023 年 8 月住了 3 晚
Mrs B Chan 於 2023年8月24日回覆
Hi Jean,Thank you for your feedback. We are sorry to hear that you are not happy with the room and rate. We can assure you that you were charged much lesser than others. This rate included breakfast and tax too.August is Edinburgh's festival month, all room rates were increased. Tenancy for overbooking is high and less price difference to compensate. The theory of demand and supply applies. Besides, the rate increased is in line with the inflation and energies prices.However, should you told us on arrival, we would try our best to help. I remembered you only said you were feeling jet lag , tired and disappointed with your gigantic suitcase being a burden. The room seemed to be ideal to guarantee uninterrupted sleep without any traffic passing by. Your room have telephone , LED TV , hair dryer, ensuite shower room and complimentary tea, coffee, bottles water and biscuits. Iro and iron board provided if needed.Hope these explanations make sense. We thank you for your understanding.

10/10 有夠讚

Kenneth

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 3 晚
Mrs B Chan 於 2023年8月23日回覆
Hi Kenneth,Thank you for your kind reviews. Your feedback is greatly appreciated. looking forward to welcoming you back.

10/10 有夠讚

Ivan

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean and Greta location property
於 2023 年 8 月住了 2 晚
Mrs B Chan 於 2023年8月21日回覆
Hi Ivan,Thank you for your kind reviews. Your feedback is greatly appreciated. Looking forward to welcoming you back

10/10 有夠讚

Uwe

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 3 晚
Mrs B Chan 於 2023年8月21日回覆
Hi UweThank you for your kind reviews. Your feedback is greatly appreciated. Looking forward to welcoming you back.

10/10 有夠讚

Tina

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 3 晚
Mrs B Chan 於 2023年8月19日回覆
Hi TinaThank you for your kind reviews. Your feedback is greatly appreciated

8/10 不錯哦

Berit

家庭旅遊
喜歡：整潔度和員工素質
於 2023 年 8 月住了 3 晚
Mrs B Chan 於 2023年8月16日回覆
Hi Berit,Thank you for your kind reviews and generous tip.Looking forward to welcoming you back.

10/10 有夠讚

Nicola

喜歡：整潔度、員工素質和設施服務
Mrs Chan was really helpful and friendly. My room was lovely and clean. I was leaving for an early flight and she offered to make me some sandwiches because I would miss breakfast. The airport bus was a 2 minute walk from the property and they are every 5 minutes. Got to see amazing Edinburgh the night before and had haggis, neeps and tatties, was lush :)
於 2023 年 8 月住了 1 晚
Mrs B Chan 於 2023年8月10日回覆
Hi Nicola,Thank you for your kind review. Your feedback is greatly appreciated by us. Looking forward to welcoming you back.Hope you had a smooth onward journey to Italy and enjoying your holidays.

8/10 不錯哦

stephane

於 2023 年 8 月住了 2 晚
Mrs B Chan 於 2023年8月10日回覆
Hi Stephane,Thank you for your kind review. Your feedback is greatly appreciated by us. Looking forward to welcoming you back

10/10 有夠讚

Charles

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Family visit to Edinburgh with a spot of Rugby
Quiet location within walking distance of the centres of both new and old towns. Clean safe environment close to transport links to hotel and into town or further afield, if required. Warm hospitality and great service from the hotel manager, Mrs. Chan, who never fails to deliver. Great breakfast and help on any matters.
於 2023 年 8 月住了 3 晚
Mrs B Chan 於 2023年8月8日回覆
Hi Charles,Thank you for your kind reviews and supports. It has been a pleasure to welcoming you back as our returning guest.It was fun to meet Oscar too. He is a brilliant boy with an unique knowledge and vision for his future.

10/10 有夠讚

Frederick

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Can’t beat the convenience of the location. Property is clean and well maintained though very traditional and not modern. Still, there is wifi and UBS ports and electrical outlets are everywhere. Scottish Breakfast option is generous and Mrs. Chan and Davey were very accommodating. Would definitely return.
於 2023 年 8 月住了 3 晚
Mrs B Chan 於 2023年8月7日回覆
Hi Frederick,Thank you for your kind reviews. It has been a pleasure having you staying here. Looking forward to welcoming you back

10/10 有夠讚

JOEL

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Mrs. Chan and the staff were very helpful. Great place. Nice big room. Only downside was bathroom a little on the small side. Breakfast was always great.
於 2023 年 7 月住了 3 晚
Mrs B Chan 於 2023年8月2日回覆
Hi Joel,Thank you for your kind reviews. It has been a pleasure having you and your family stay with us here at the Grosvenor Gardens Hotel.Looking forward to welcoming you back.

10/10 有夠讚

Peter

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
the most spotless property I have ever stayed in
於 2023 年 7 月住了 2 晚
Mrs B Chan 於 2023年9月1日回覆
Hi Peter,Thank you for your kind reviews. Your feedback is greatly appreciated by us. Looking forward to welcoming you both back.

8/10 不錯哦

Alice

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 2 晚
Mrs B Chan 於 2023年7月24日回覆
Hio Alice, Thank you for your kind reviews.Looking forward to welcoming you back

10/10 有夠讚

Frank

喜歡：整潔度、員工素質和住宿環境和硬體
Great location
於 2023 年 7 月住了 2 晚
B Chan 於 2023年7月11日回覆
Hi Frank,Thank you for your kind reviews. It has been a pleasure have you both staying with us here at Grosvenor gardens Hotel. Looking forward to welcoming you back.

10/10 有夠讚

France

喜歡：整潔度、員工素質和住宿環境和硬體
Loved this hotel and the owner very nice. The service is excellent and room comfortable. I do not hesitate to recommand Grosvenor Garden Hotel
於 2023 年 7 月住了 4 晚
B Chan 於 2023年7月10日回覆
Hi FranceThank you for your kind reviews. We are glad you have enjoyed your stays. Looking forward to welcoming you back.

10/10 有夠讚

melanie

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very comfortable and quiet little place tucked away from the crowds, yet walking distance to everything. Staff is incredible, really helpful and present (rare these days). There are some lovely pubs nearby and it is surrounded by leafy gardens. Will stay there again!
於 2023 年 7 月住了 2 晚
B Chan 於 2023年7月9日回覆
Hi Melanie,Thank you for kind reviews. Your feedback is greatly appreciated by us.Looking forward to welcoming you back.

8/10 不錯哦

Lotte

於 2023 年 7 月住了 1 晚
B Chan 於 2023年7月7日回覆
Hi Lotte,Thank you for kind reviews. Your feedback is greatly appreciated by us.

8/10 不錯哦

Jan

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great hosts, very informative, lovely breakfast options, great location
於 2023 年 6 月住了 2 晚
B Chan 於 2023年7月2日回覆
Hi Jan,Thank you for your kind reviews. Looking forward to welcoming you back

10/10 有夠讚

Susan

於 2023 年 6 月住了 2 晚
B Chan 於 2023年7月2日回覆
Hi Susan,Thank you for your kind reviews. It was good to exchange our experiences and knowledgement in lack of PPE during the covid pandemics.Despite being in different part of the planet. We are glad we all come out fine. Can tell each other, been there done that (got the T Shirt). Looking forward to welcoming you back.

10/10 有夠讚

Paul

於 2023 年 6 月住了 3 晚
B Chan 於 2023年6月28日回覆
Hi Paul,Thank you for your kind reviews. Looking forward to welcoming you back