Dear Anonymous, Thank you so much for 5/5 score and your lovely comments , it really is appreciated. Thank you also for highlighting the team and there helpful and friendly manner, really is appreciated. Kind Regards, Stuart Broomfield General Manager

Thanks for the great review, Gina!

Hello Heidi,Thank you so much for your glowing review! We are thrilled that you loved your stay at the Murrayfield and that Rodica was able to make your experience special. We are so glad you enjoyed the unique charm of our historic buildings and that our restaurant could cater to your dietary needs. It's fantastic to hear that you found your room comfortable and had everything you needed. We're delighted to hear that you found the location convenient for exploring Edinburgh and that you would stay with us again. Thank you for choosing the Murrayfield, and we hope to welcome you back again soon!

Thanks for the great review.

Hello Hayden, Thanks for the great review!

Hello Kathryn,We are sorry to hear about your disappointing experience during your recent stay with us. Your feedback is important to us, and we apologize for not meeting your expectations, especially in regards to the room size and breakfast service. We will address these issues with our team to ensure they are rectified.Additionally, we apologize for any confusion regarding the service charge added to your bill in the restaurant. We always strive to provide transparent and exceptional service, and we will make sure to communicate all charges clearly in the future.We appreciate your loyalty as a returning guest and are sorry that your recent experience did not meet your expectations. We hope that you will give us another opportunity to make it right and regain your trust in our hotel. Thank you for sharing your feedback with us.Kind regards, Cameron

Hello,Thank you for sharing your experience with us! We are thrilled to hear that you really enjoyed your stay at our hotel.We are delighted to hear that you found your room to be lovely and quiet, providing a peaceful atmosphere for your stay. We are glad that you found our staff to be friendly and helpful, especially Barnaby in the bar. We will be sure to pass along your kind words to him.It's wonderful to hear that you appreciated the anniversary card and sweet treats that were provided, as well as the nice toiletries in the bathroom. We strive to provide special touches to enhance our guests' experiences, and we are glad that these gestures made your stay even more enjoyable.We look forward to welcoming you back for another visit in the future. If there is anything we can do to make your next stay even more memorable, please don't hesitate to let us know. Thank you for choosing to stay with us, and we can't wait to see you again soon!Kind regards, Cameron

Hello, Thank you for your kind words! We are delighted to hear that you had a great stay at our hotel and found it conveniently located near all the attractions in Edinburgh.We are pleased that you found our staff to be friendly and that you enjoyed our excellent breakfast offerings. Guest satisfaction is our top priority, and we are thrilled that you had a positive experience during your time with us.We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there is anything we can do to make your next visit even better, please let us know. Thank you for choosing to stay with us!Kind regards, Cameron

Hello,Thank you for sharing your experience with us! We are thrilled to hear that you loved your stay at the Murrayfield Hotel.We are pleased to hear that our team accommodated your early arrival by storing your luggage until check-in time and that the receptionist was welcoming upon your arrival. We are delighted that you found our team to be friendly and helpful, even during a busy Rugby weekend.It's wonderful to hear that you enjoyed a lovely meal in our restaurant and that your waitress provided a friendly and welcoming service. We are glad that the bus route from the airport to town made your stay convenient and allowed for easy transportation during your visit.We are grateful for your kind words and are delighted to hear that you plan to stay with us again in the future. We look forward to welcoming you back for another enjoyable stay. If there is anything we can do to make your next visit even more memorable, please do not hesitate to let us know. Thank you once again for your feedback!Kind regards, Cameron

Hello Pauline, thanks for the wonderful review!Kind regards, Cameron

Hello Tara,Thank you for your wonderful review! We are thrilled to hear that you found our hotel lovely and enjoyed your spacious room. We understand that finding parking during a major sporting event can be challenging, and we're glad that you were able to secure a spot. It's fantastic to hear that our staff provided you with excellent service and that you found them to be lovely and friendly. We're happy to hear that you also enjoyed the great atmosphere and delicious food at our restaurant. Your feedback is greatly appreciated, and we are delighted that you had a fantastic stay with us. We hope to have the pleasure of welcoming you back in the future. Thank you for choosing to stay with us!Kind regards, Cameron

Hello Margaret,Thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed the lovely and relaxing vibe of our hotel. It's great to know that you found the location to be perfect and appreciated the convenience of good public transport options nearby. We strive to create a welcoming and comfortable environment for all our guests, and we are pleased to hear that you had a pleasant experience. Your kind words mean a lot to us, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing to stay with us.

Thanks for the wonderful feedback!

Hello Amanda,Thank you for bringing these concerns to our attention. We apologize for the slow service you experienced at the bar and during breakfast. It's disappointing to hear that you had to wait longer than expected to order drinks and for the breakfast service overall. We also apologize for the quality of the fried eggs; we understand that they were not cooked to your liking. Regarding the room, we apologize for the size and the issue with the radiator. We will review these points with our team to ensure improvements are made. We appreciate your feedback and hope to have the opportunity to provide you with a more satisfactory experience in the future.Kind regards, Cameron - General Manager

Hello Eric,Thank you for your wonderful feedback! We're thrilled to hear that you found our hotel's location excellent, especially with the convenience of free parking. Being close to Murrayfield and the tram stop offers our guests easy access to various attractions and transportation.We're delighted that you enjoyed our breakfast and the food in our restaurant. Our team strives to provide a delightful dining experience, and we're glad that you found it to be nice.Your kind words about our staff, especially Lindsey on reception, mean a great deal to us. We take pride in delivering friendly and attentive service, and we'll be sure to share your compliments with Lindsey.Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay in the future!Kind regards, Cameron

Hello,Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at our hotel and found our location to be convenient, especially for the stadium. We're glad the size of the family room met your expectations, and we take note of your feedback regarding the glass doors. It's fantastic to know that you enjoyed our breakfast options and considered it a great value. We strive to provide a delicious and diverse selection to cater to all our guests' preferences.We're also delighted that our staff made a positive impression on you with their friendly and welcoming demeanor. Providing excellent service is a top priority for us, and we're glad it was reflected during your stay.Thank you for recommending our hotel. It means a lot to us. We appreciate your kind words and look forward to welcoming you back on your next visit.Kind regards, Cameron

Hello,Thank you for sharing your feedback. We're delighted to hear that you had a positive first impression of our hotel and that you found our staff to be friendly and welcoming. We appreciate your compliments on our location as well. However, we're sorry to learn about the issues you experienced. We apologize for any inconvenience caused by the presence of mold and mildew on the windows and the strong smell. We have taken note of your concerns and will address them promptly to ensure a more comfortable stay for our future guests. Regarding the carpets, we understand your concern about hygiene and cleanliness. We regularly deep clean our carpets, but we apologize if they didn't meet your expectations during your stay. Your feedback will be shared with our housekeeping team to enhance our cleanliness standards.We appreciate your valuable input and hope that you will give us another opportunity to provide you with an improved experience in the future. Thank you for bringing these matters to our attention.Kind regards, Cameron

Thanks for the great review!

Thanks for the review, Claire.

Thanks for the great review!

Hello Fay,Thank you for sharing your experience at the Murrayfield Hotel. I am sorry to hear that the room did not meet your expectations in terms of cleanliness and appearance. I will make sure to pass along your feedback to the hotel management so they can address these issues and improve the quality of the rooms for future guests. It's good to hear that your friend enjoyed the breakfast and was well taken care of during her stay. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.Kind regards, Cameron

Hello Jacqueline,Thank you for choosing The Murrayfield as your home away from home during your work trips. We truly appreciate your loyalty and it's an honor to have you as our guest for the second time in just a few weeks.We take pride in offering a variety of room types and options to cater to the unique needs and preferences of all our guests. It's fantastic to know that you found a comfortable and welcoming space that suits you. Our staff are dedicated to providing warm and friendly service, ensuring that you feel at home during your stay.The festive decorations during Christmas time add a special touch to the ambiance of the hotel, and we're thrilled that you found it beautifully done. Our team always strives to go above and beyond to ensure that your experience is memorable and enjoyable.Thank you for your kind words and for continuously choosing to stay at The Murrayfield. We're delighted to know that you're always happy to stay with us, and we look forward to welcoming you back for many more wonderful stays in the future!Kind regards, Cameron

Thanks for the great feedback, Philip!

Hello Jacqueline,Thank you for taking the time to share your positive experience at The Murrayfield. We're delighted that even though it was a last-minute booking, we were able to exceed your expectations. It's great to know that your room was spacious and well-equipped, with amenities like a wall-length TV, sofa, dressing area, and separate shower room. Our dedicated housekeeping team works hard to ensure that cleanliness is maintained to the highest standard, so we're pleased that you found everything super clean and comfortable.Our location, being on the main road into the city center, offers convenience and easy access to explore the city. We're glad that you found it handy for getting around, with a short 15-20 minute journey to the city center.The Christmas season is truly magical, and we're thrilled that you found the hotel beautiful during that time. Creating a warm and welcoming atmosphere is a top priority for our staff, so it's wonderful to know that they made you feel so well taken care of during your stay.Thank you once again for choosing to stay at The Murrayfield and for sharing your kind words. We hope to have the opportunity to welcome you back in the future for another fantastic stay!Kind regards, Cameron - General Manager

Hello Tony,Thank you for sharing your feedback with us. We appreciate your kind words regarding the exterior of our hotel and the convenient location, including the availability of car parking. We understand the importance of these factors in creating a positive experience for our guests.We apologize for any inconvenience caused by the water temperature in your room. We appreciate your patience in trying different times of the day, but we regret that the water did not reach a satisfactory temperature for a comfortable shower. Your comment will be reviewed with our maintenance team to ensure that our guests' comfort is not compromised in the future.We understand that your room size was smaller than expected. While we offer a range of room sizes to cater to different preferences and needs, we apologize for any inconveniences you may have faced due to the limited space. We do have larger rooms available for booking, and we encourage guests who desire more space to consider these options during their next stay.Thank you again for your valuable feedback. We hope that despite the mentioned challenges, you were able to find your room comfortable. We would appreciate the opportunity to welcome you back in the future and provide you with a more enjoyable and satisfying experience.Should you have any further comments or suggestions, please do not hesitate to reach out to us. We value your feedback and strive to continuously improve our services.Cameron - General Manager

Hello Mark,We sincerely apologize for the issues you encountered during your stay with us. We take your feedback seriously and appreciate you bringing these matters to our attention.We apologize for the early closure of the kitchen on Sundays. We understand that this may have inconvenienced you, and we will work to improve our scheduling and communication in order to better accommodate our guests' dining needs.Regarding the bathroom concerns you mentioned, we are truly sorry for the experience you had. We strive to provide clean and well-maintained accommodations, and it is disheartening to hear that we fell short in this aspect. We assure you that we will address these issues immediately and take the necessary steps to rectify and prevent such occurrences in the future.Your comments about the missing grout, loose tiles, and off-the-wall holders are duly noted. We appreciate your feedback as it helps us identify areas that require attention and ensures that we can make necessary improvements to enhance the quality of our rooms.We understand that your overall experience did not meet your expectations, and we sincerely apologize for any dissatisfaction caused. We value our guests' comfort and satisfaction, and we regret that we did not meet these standards for you.We appreciate your honest feedback, as it gives us the opportunity to learn and grow. We hope that you will reconsider staying with us in the future, as we would appreciate the chance to provide you with a more enjoyable and positive experience.Once again, we apologize for any inconvenience caused and appreciate your understanding. If there is anything else we can do to assist you or address any remaining concerns, please do not hesitate to reach out to us.Kind regards,Cameron

Hello Rachael,Thank you for choosing to spend your birthday trip in Edinburgh at our hotel and for taking the time to share your experience with us. We are delighted to hear that overall, you had a lovely stay and enjoyed various aspects of your visit.We apologize for any inconvenience caused by the heating in your room. We understand that it can be challenging to find the right balance, especially when the heating is controlled solely by the radiators. We appreciate your feedback and will review our heating system to ensure a more comfortable and manageable temperature for our guests in the future.We are glad that you enjoyed our breakfast, especially the Scottish breakfast. It is wonderful to hear that the selection and variety provided met your expectations. We believe that a good breakfast sets the tone for the day, and we aim to offer a delicious and satisfying start to every morning.We are pleased to hear that the public transportation links from outside our hotel to the city center were convenient for you. We understand the importance of accessibility and ease of transportation for our guests, and we are glad that it enhanced your overall experience in exploring the city.Thank you for bringing to our attention the concern regarding privacy in room 202. We appreciate your feedback and will take it into consideration as we review our room layouts and amenities for future improvements.We are thrilled to know that our staff were friendly and welcoming throughout your stay. Our team takes pride in providing exceptional service, and it is rewarding to receive such positive feedback from our guests.Once again, we thank you for choosing to celebrate your birthday with us and for your kind words. We look forward to welcoming you back to our hotel in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Kind regards, Cameron

Thanks for the review!

Thanks for the 5* review, Alan!

Hello Jessie,I'm thrilled to hear that the staff at the hotel were friendly and helpful during your stay. It's always wonderful when the staff goes above and beyond to make guests feel welcome. Being upgraded to a larger room is such a pleasant surprise and I'm glad to hear that it was very nice. The addition of a walk-in shower adds a touch of convenience and luxury to your stay as well. It sounds like you had a fantastic experience and I hope it made your stay even more enjoyable. Thank you for sharing your positive feedback!

Thanks for the 5* review, Gareth.

Hello Marek,Thank you for your feedback! We're delighted to hear that you found our personnel excellent, cleanliness to be good, and meals to be good. We always strive to provide the best experience possible for our guests, and your comments are truly appreciated. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We look forward to welcoming you back in the future!

Hello Graham, thanks for the great feedback!

Thanks for the review!

Thanks for the review, Tommy!We hope to welcome you back soon.

Hello Celeste,I am sorry to hear that your experience with the carpets, floor, and window amenities was not pleasant. We take all feedback seriously and will make sure to address these issues promptly. Thank you for bringing this to our attention. As for the thermostat, we apologize for the inconvenience and will have our maintenance team investigate this further. We hope that you give us another chance to provide you with a more comfortable and enjoyable stay in the future.Kind regards, Cameron - General Manager

Hello Darren,Thank you for sharing your feedback with us. I'm glad to hear that you had a positive experience with our staff and enjoyed the food. However, I apologize for the inconvenience caused due to the noise disturbance from room 1. We understand how frustrating it is to have your sleep disrupted and we will work towards making improvements to ensure that our guests have a peaceful stay. Thank you once again for your valuable feedback and we hope to have to opportunity to welcome you back in the future.Kind regards, Cameron - General Manager

Hello Laura,Thank you for taking the time to share your review with us. We are thrilled to hear that you had a fantastic stay with us and that we exceeded your expectations. We are glad to know that you enjoyed the spacious and clean room with a view and that the bed was comfy. It's also great to hear that you enjoyed the dinner and breakfast during your stay. We are happy to know that our location was convenient to you, with regular buses and trams available. We are also glad to know that the free parking was a huge plus for you. In regards to the thin walls, we apologize for any inconvenience caused but we are happy to hear that it did not detract from your overall experience. We appreciate your kind words and look forward to welcoming you back for another lovely stay. Thank you.Kind regards, Cameron - General Manager

Hello Monica,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay with us and found our front desk guy great and accommodating with recommendations for the area. We are glad to know that you found the room clean despite having an old feel and was equipped with a fan and a window that worked well. It's also great to hear that you enjoyed the breakfast and dinner during your stay. We are happy to know that our location was convenient to you, with the bus stop right outside the hotel. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.Kind regards,Cameron - General Manager

Hello Lindsey,Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a lovely stay with us, and that breakfast at the Bothy was your favourite part. We are glad to know that you found our staff super nice, and we will make sure to pass on your compliments to them. We appreciate your kind words and look forward to welcoming you back soon.Kind regards,Cameron - General Manager

Hello Sebastian, Thank you for your feedback regarding your recent stay with us. We're happy to hear that you enjoyed our nice rooms. However, we apologize for falling short on your expectations regarding breakfast. We will do our best to improve the variety of items available for our guests. We hope to have an opportunity to welcome you back in the future and provide you with a better experience.Kind regards, Cameron Baxter - General Manager

Thank you for your feedback! We're glad to hear that you found our hotel to be good and conveniently located near the bus. Our restaurant and bar are also great amenities that we're pleased you enjoyed. We appreciate your comment regarding our desk staff, and we apologize for any non-responsive encounters you had. We'll make sure to address this issue internally and work on improving our overall service. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional experience.

Hello Tyler,Thank you for your feedback! We're thrilled to hear that you enjoyed your stay with us and that the room was beautiful and comfortable for you. We take pride in providing a comfortable and relaxing experience for our guests, so it's gratifying to hear that this was reflected during your visit. We wish you all the best and look forward to welcoming you back soon!

Thanks for the great review!

Hello Ole Martin, Unfortunately, we regret to learn that during your stay with us, you experienced food-related illness after dining at our restaurant. Additionally, we understand that you found our service to be nonchalant and rude when you brought up the issue. Moreover, there was a constant noise coming from the wall in your room which made relaxing difficult. We apologize for these inconveniences and understand that other places you visited in Scotland had superior service, standards and comfort. Please know that we take all feedback seriously and will strive to improve our service in the future.Kind regards, Cameron - General Manager