「Check in took 45 minutes due to the room in my reservation having been given to an earlier guest. It took about 25 minutes to determine that was why they were unable to locate my reservation. A solution that had been offered prior to making that determination was for me to pay the current rate, which was almost triple what I had paid earlier through Expedia, despite me showing a receipt with Expedia that confirmed I had reserved the room. Even after the hotel confirmed it was their mistake it...
「Check in took 45 minutes due to the room in my reservation having been given to an earlier guest. It took about 25 minutes to determine that was why they were unable to locate my reservation. A solution that had been offered prior to making that determination was for me to pay the current rate, which was almost triple what I had paid earlier through Expedia, despite me showing a receipt with Expedia that confirmed I had reserved the room. Even after the hotel confirmed it was their mistake it...
Karen