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House keeping kept knocking on my door to come in while I was on a work call kept asking to come in! It made me uncomfortable
Brandy
Stayed 5 nights in Apr 2024
10/10 Excellent
Lisa
2024/4/12
Lisa
Stayed 1 night in Apr 2024
10/10 Excellent
Trent
2024/4/11
Trent
Stayed 1 night in Apr 2024
10/10 Excellent
Randy
Traveled with family
2024/3/31
Liked: Cleanliness, staff & service
Definitely a dated building. Not sure how safe this area is. Room was clean. My bigfest disappointment is the continental breakfast was pretty lacking. No bagels, muffins, danishes, ice or water. There is a waffle maker which id normally appreciate, but no time for that this time. We ended up eating somewhere else.
The person running the front counter was NEVER at the front counter, the kitchen/dinning area was dirty. When I went to get OJ what came out of the dispenser was nasty dirty water with stuff then floating in my cup. Room service never came in for fresh linens…
Easy On-Off from I-94 and Clean Room with New HVAC Unit for both heating and cooling.
Continental Breakfast just OK, but I understood that when I selected a Hotel to stay solely based on price. Since I was only driving long distance, checked in at 11PM and was out by 10AM, it worked out fine.
They wanted me to run my card twice after already paying for the room through Travelocity. He said it wasn't paid for & I ran my card it said APPROVED, he said it wasn't. I told him he was trying to scam me. Also it was advertised to have breakfast, but they didn't. There was nothing posted anywhere that they weren't having breakfast. The guy at front desk said it was because of refrigeration issue. They still could have put out coffee, juice & rolls of some kind. One of the reasons we chose this hotel was because of having a breakfast. I asked for a refund for the breakfast portion. He said he'd have to talk to his manager & call me. I bet I don’t hear from either one. Super 8 is going downhill fast. I'll think twice before staying at another one.
No breakfast even though its stated there is. TV did not work at all. It was too late to have them fix it so I checked the satellite receiver myself. The cable literally shocked me like 3 times. Looked behind the tv stand and there was trash and eating utensils. Didnt look any further so I didnt have to think about it. It was a quiet uneventful crappy stay.
This is my 2nd stay at this property. Am a little disappointed they don't have breakfast anymore, but by far better than the last place I stayed. For that I give it four stars.
Put on second floor with no elevator! Room cold!! TV not working!!
Philip
Stayed 1 night in Jan 2024
4/10 Poor
Jo-Ann
Traveled with partner
2023/11/28
Liked: Cleanliness
Disliked: Staff & service
The ice machine did not work. The breakfast sign said open from 6 am 9 am. When we checked in the manager said breakfast was from 7 am to 9 am.. When we went for breakfast at 7 it was not open. We called the manager and he stated they were having a health inspection and therefore it will not be open. We find that hard to believe
Jo-Ann
Stayed 1 night in Nov 2023
Response from General Manager on 2023/11/30
Dear Jo-Ann,We appreciate your constructive feedback. Our team will further investigate this issue to ensure our breakfast is always available to our guests during the posted hours. It would be a privilege and honor to be given another opportunity to deliver the experience you expected during your stay. We hope you come back to visit us.
A very nice and comfortable stay, with wonderfully helpful staff. Superb in every way.
Robert
Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/25
Dear Robert,Thank you for your recent stay with us! We're so happy to hear you enjoyed our friendly service and that you were so well taken care of. We're also thrilled you appreciated our clean, comfortable accommodations! It would be an honor to host you on your next visit to the area!
Dear James,Thank you for your recent stay and we appreciate you taking the time to share your valuable comments. We're very sorry to hear of the unfortunate issue with the lack of bath towels; we will certainly address this concern internally to ascertain what may have occurred to ensure this is resolved going forward. We're grateful for your feedback, and we hope to have the opportunity to provide a better experience the next time you're in the area.
The owners and staff are always so friendly, it’s quiet, and the rooms are clean. Not a lot of extra amenities, but that’s not what I’m looking for. I travel alone but feel safe here. There’s a respectable continental breakfast every morning. I stay here a couple times a year when visiting family.
Diane
Stayed 6 nights in Oct 2023
Response from General Manager on 2023/10/10
Dear Diane,Thank you so much for the perfect rating. It is absolutely wonderful to see that you enjoyed our hospitable staff and scrumptious breakfast. We know just how important it is to feel safe and comfortable when traveling. To hear that we accomplished this for you is music to our ears. It is always a joy to have you. We look forward to welcoming you back to Super 8 by Wyndham Eau Claire I-94, your home away from home.
10/10 Excellent
Ken
Traveled with family
2023/10/4
Liked: Cleanliness, staff & service
Some remodeling going on, clean room, not much dining in the area
Ken
Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/6
Dear Ken,It was a pleasure having you as our guest at Super 8 by Wyndham Eau Claire I-94. Spotless accommodations are our goal, so it's great to hear we were successful during your stay. We appreciate the lovely review and are sure future travelers will too. Come back anytime!
6/10 Okay
Lorna
Traveled with partner, Traveled with family
2023/10/1
Liked: Cleanliness
Disliked: Amenities
Was ok for a short night while traveling. Very dated, clean and quiet.
Lorna
Stayed 1 night in Sep 2023
Response from General Manager on 2023/10/3
Dear Lorna,Thank you for being our guest recently. While our decor wasn't quite your preference, it's nice to know you enjoyed our clean, quiet environment. We appreciate the feedback and hope to welcome you again.
The property is old. Bathroom sink moldy. Heating/cooling unit was not working properly. Could not open window. Noisy hallways. We have stayed at super 8s before and found them to be clean and up to date. After this experience I will think twice. Using this app did not allow for refund or we definitely would not have stayed at this property. Won’t book through here again!
Diane
Stayed 1 night in Sep 2023
Response from General Manager on 2023/10/3
Dear Diane,Thank you for sharing your feedback. Your feedback is important to us, and we're sorry to hear that your stay did not meet your expectations. We'll take your comments into consideration to improve our services. If you decide to give us another chance, we hope to provide a better experience. Thank you for sharing your thoughts.
The service was fine, very cordial. The hotel was run down and the bathroom was not exactly clean, there was hair on the towels. I wouldn't really recommend it, while it was less expensive than other hotels, the value of the stay didn't equal the cost.
Verified traveler
Stayed 1 night in Sep 2023
Response from General Manager on 2023/9/21
Thank you for visiting us. We are pleased to hear that you liked our friendly, helpful staff, and we want you to know there is always someone available to assist you with any issues you may encounter during your stay. Our team wishes you pleasant onward travels.
Nice but not many choice of restaurants around the area
Margena
Stayed 1 night in Sep 2023
Response from General Manager on 2023/9/15
Dear Margena,Thank you for taking a moment to share your excellent feedback! We're glad you had a nice experience with us. We hope to continue providing you with wonderful service and accommodations during your next visit, and we appreciate your choice to stay at Super 8 by Wyndham Eau Claire I-94.
No major concerns. Room was decent. Staff was helpful. WiFi was poor.
Kellie
Stayed 1 night in Sep 2023
Response from General Manager on 2023/9/13
Dear Kellie,Thank you for your recent stay at Super 8 by Wyndham Eau Claire I-94 and for sharing your feedback. We're glad you had an overall decent experience, but we apologize for the issues you encountered. Your input is important to us, and we'll work to improve. We hope to see you again!
This is the second Eau Claire property where I’ve stayed that has the Bhagavad Gita in addition to the Bible complimentary in each room. What an amazing spiritual compilation. If nothing else, don’t check out without reading at least a little out of this book!
Heidi
Stayed 1 night in Sep 2023
Response from General Manager on 2023/9/9
Dear Heidi,We are so happy to know that you enjoyed your time with us and that our amenities impressed you. We hope you'll come back and join us again soon.
Dear Eric,Thank you for being our guest and sharing your feedback. While we are sorry you were disappointed with breakfast, we hope that otherwise, you had a comfortable stay. We wish you well as your travels continue.
Was nice clean and quite stay at a reasonable price.
Nathan
Stayed 1 night in Aug 2023
Response from General Manager on 2023/9/2
Dear Nathan,We are so happy to know that our clean accommodations and wonderful value resonated with you. Thank you so much for your comments, and we hope to see you again soon.
Dear Kelli,We sincerely appreciate your feedback, and we apologize for the odor you encountered during your stay. Please rest assured we've shared your comments internally so that improvements can be made. The next time you are in the area, we would appreciate another chance to exceed your expectations.
Stairs very dirty with litter throughout. Attendant very nice and quick to service us.
Robert
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/12
Dear Robert, Thank you for sharing your feedback. We're pleased to hear that our attendant provided efficient and friendly service during your visit. However, we sincerely apologize for the state of the stairs. Cleanliness is of utmost importance to us, and we'll ensure this is addressed. We hope to welcome you back for a more seamless experience in the future.
10/10 Excellent
John
2023/8/7
Liked: Cleanliness, staff & service, room comfort
Nice but odd
The room was surprisingly large. It was clean. The odor of the building was quite strong with cleaning products, not in a pleasant way. The room was clean and the floor was clean. The bed was quite comfortable. I would stay again. I did find the stairs to be quite creepy. I have not been on such a tight staircase. The wall was lined with plexiglass which was interesting but added to the creepy feeling.
John
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/10
Dear John, It was a pleasure having you stay with us recently. Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. That said, we'll be sure to have a discussion with housekeeping to ensure any odor issues are dealt with swiftly. Thank you for your review, and we hope you return soon.
Dear Roberta,Thank you for sharing your experience, and we are happy that our team was able to get you settled in quickly so that you could start enjoying your time in Eau Claire! We hope you had a safe trip home, and we look forward to delivering another seamless stay in the future.
Dear Donald,Thank you for choosing Super 8 by Wyndham Eau Claire I-94 for your recent trip. It's wonderful to know you had a restful stay and enjoyed our clean and quiet accommodations.Please visit us again the time you're in Eau Claire.
terrible breakfast (hardly anything). rugs were dirty
randy
Stayed 1 night in Jul 2023
Response from General Manager on 2023/7/17
Dear Randy,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. Thank you so much for letting us know what was not to your satisfaction during your stay, as this will allow our dedicated team to make the appropriate changes and improvements. We wish you well and hope you'll consider giving us another try someday.
The only complaint I have is that to reach the controls for the air conditioning i had to stand on the desk. Why in the world is it set in the wall so high??????!!!!!!
Kenneth
Stayed 1 night in Jul 2023
Response from General Manager on 2023/7/7
Dear Kenneth, It was a pleasure having you stay with us recently. We're pleased to note that you enjoyed your overall experience. Your feedback regarding the air conditioner controls will be shared with our internal team for further consideration, as we are always seeking new ways to improve. Thank you for your review, and we hope you return in the future.
Dear Travis,Thanks for choosing Super 8 by Wyndham Eau Claire I-94. Our housekeeping team will be delighted you noticed their hard work! Come back soon!