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Reviews of Holiday Inn Southampton-Eastleigh M3, jct13, an IHG Hotel

4 out of 5
Holiday Inn Southampton-Eastleigh M3, jct13, an IHG Hotel
Leigh Road, Eastleigh, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 66 out of 117 reviews" "
Rating 8 - Good. 33 out of 117 reviews" "
Rating 6 - Okay. 11 out of 117 reviews" "
Rating 4 - Poor. 3 out of 117 reviews" "
Rating 2 - Terrible. 4 out of 117 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Shirley

Traveled with partner
Liked: Cleanliness, staff & service, amenities
All very good, except didn't like having to pay extra to park, this should be included and could have done with some biscuits in the room. Everything else including staff was very good.
Stayed 1 night in Apr 2024
Response from Jane Standing on 2024/5/10
Dear Shirley,Pleased to hear you enjoyed your recent stay at the hotel.Car parking charges are advised on all websites and other local hotels also charge for overnight parking. Great to hear the staff looked after you well and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean staff friendly and helpful
Stayed 1 night in May 2024
Response from Jane Standing on 2024/5/7
Dear Lynda,I was pleased to note you found the staff to be friendly and helpful during your recent stay at the hotel.Thank you for rating your stay and we hope to see you again soon.Kind regardsJane StandingGeneral Manager

8/10 Good

Cindy, Tacoma

Liked: Cleanliness, staff & service, property conditions & facilities
An older hotel, shower faucet leaked.
Stayed 2 nights in Apr 2024
Response from Jane Standing on 2024/5/1
Dear Cindy,Thank you for your recent review.The hotel was refurbished last year so I am sorry you felt the hotel was an older hotel. Please accept my apologies for any dissatisfaction experienced with the shower and I will ask my Maintenance Manager to review.I do hope we will see you again on a future occasion.Kind regardsJane StandingGeneral Manager

10/10 Excellent

Jennifer, Merritt Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jane Standing on 2024/4/24
Dear Jennifer,Thank you so much for rating your stay and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Generally happy. Enjoyed the spa facilities and room and all areas were clean and a good standard. However, the reception charged me although I had been charged by Expedia already. Having said that it was easy to get my refund once I called the reception.
Stayed 1 night in Apr 2024
Response from Jane Standing on 2024/4/22
Dear Karen,I was pleased to note you enjoyed your stay but must apologise for the confusion with the payment. I was glad to hear this was resolved for you quickly.I do hope you will have the opportunity to stay with us again in the future.Kind regardsJane StandingGeneral Manager

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with excellent friendly staff.
Stayed 1 night in Mar 2024
Response from Jane Standing on 2024/4/2
Dear Lee,So pleased to learn that you enjoyed your stay and found the staff to be excellent and friendly.We hope to see you again soon.Kind regardsJane StandingGeneral Manager

10/10 Excellent

Gemma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities, friendly staff. Couldn't fault the hotel.
Stayed 1 night in Feb 2024
Response from Jane Standing on 2024/2/23
Dear GemmaThank you for reviewing your stay and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

10/10 Excellent

alison

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel so much. It’s great for young families and the children enjoy using the kids club and the swimming pool. The staff are so very kind and looked after us very well. We are very grateful. Thank you
Stayed 2 nights in Feb 2024
Response from Jane Standing on 2024/2/19
Dear Alison,So pleased you loved our hotel, so do we!Great to hear you and your family enjoyed our facilities and that the staff were kind and looked after you well.We hope to see you again soon.Kind regardsJane StandingGeneral Manager

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most comfortables beds ever
Stayed 1 night in Feb 2024
Response from Jane Standing on 2024/2/16
Dear Kim,Thank you for reviewing your stay and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

6/10 Okay

Michael

Stayed 3 nights in Feb 2024
Response from Jane Standing on 2024/2/19
Dear Michael,I was sorry to hear you rated your stay 6 out of 10. Please do get in touch with the hotel so we can address your concerns. Guest feedback is so important to us.Kind regardsJane StandingGeneral Manager

10/10 Excellent

MRS SUZANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent Overnight stay
Easy Check-in and Check out with Matt. Lovely room and very large comfortable King Size Bed. Breakfast excellent self service buffet with many choices and options. Pool facilities very welcome after a long train journey.
Stayed 1 night in Feb 2024
Response from Jane Standing on 2024/2/14
Dear Mrs Suzanne,I was delighted to read your review further to your recent stay at the hotel.Great to hear Matt looked after you well and that you enjoyed your comfortable room and buffet breakfast.We hope you have the opportunity to stay with us again in the future.Kind regardsJane StandingGeneral Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jane Standing on 2024/1/26
Dear Sarah,Delighted to receive your 10/10 review and we hope to see you again soon.Kind regardsJane StandingGeneral Manager

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jane Standing on 2024/1/22
Dear Richard,Delighted with your 5/5 rating and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

8/10 Good

Andreas

Stayed 1 night in Jan 2024
Response from Jane Standing on 2024/1/22
Dear Andreas,Many thanks for rating your recent stay and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Jane Standing on 2024/1/15
Dear Michael,Thank you for the 10 out of 10 review, the team are delighted!We hope to see you again soon.Kind regardsJane StandingGeneral Manager

8/10 Good

LESLIE

Stayed 2 nights in Dec 2023
Response from Jane Standing on 2024/1/31
Dear Leslie,Many thanks for your review and we hope to see you again in the future.Kind regardsJane StandingGeneral Manager

10/10 Excellent

Andrius

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh and cosy - staff amazing
Stayed 1 night in Dec 2023
Response from Jane Standing on 2024/1/2
Dear Andrius,I was so pleased to learn you enjoyed your recent stay, thank you for rating your experience.We hope to welcome you back on a future occasion.Kind regardsJane StandingGeneral Manager

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jane Standing on 2024/1/2
Dear Sam,Thank you for rating your recent stay and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

2/10 Terrible

Sam

Stayed 1 night in Dec 2023
Response from Jane Standing on 2024/1/2
Dear SamI am so sorry to see you rated your stay 2/10. Please do get in touch so we can address your concerns as we strive for all stays to be a 10/10.Kind regardsJane StandingGeneral Manager

8/10 Good

Kevin

Stayed 2 nights in Dec 2023
Response from Jane Standing on 2023/12/20
Dear Kevin,Thank you for rating your stay with us. I do hope we will have the opportunity of welcoming you back to the hotel in the future.Kind regardsJane StandingGeneral Manager

10/10 Excellent

Savio

Stayed 1 night in Dec 2023
Response from Jane Standing on 2023/12/11
Dear Savio,Thank you for your 10 rated review!We hope to see you again soon.Kind regardsJane StandingGeneral Manager

2/10 Terrible

R

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jane Standing on 2023/12/7
Dear R,Thank you for your review. I was sorry to learn you were only able to rate your stay a 2, please do get in touch if we can do anything to improve your satisfaction.We hope you will give us another try in the future.Kind RegardsJane StandingGeneral Manager

4/10 Poor

MAtthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jane Standing on 2023/12/7
Dear Matthew,Thank you for your review. I was sorry to learn you were only able to rate your stay a 4, please do get in touch if we can do anything to improve your satisfaction.We hope you will give us another try in the future.Kind RegardsJane StandingGeneral Manager

10/10 Excellent

Gethyn

Stayed 1 night in Nov 2023
Response from Jane Standing on 2023/12/20
Dear Gethyn,So pleased you enjoyed your stay and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

6/10 Okay

Julie

Traveled with family
Liked: Staff & service, amenities
Kids play room needs a thorough clean along with the steam room smelling like stagnant water. Breakfast wasn’t that great. Positives. Staff were very friendly and accommodating
Stayed 2 nights in Nov 2023
Response from Jane Standing on 2023/11/29
Dear Julie,So pleased to hear you found the staff to be friendly and accommodating. I was however sorry to learn of the cleanliness issues which I have since addressed with the team, I am sorry for any inconvenience caused.I do hope you will give the hotel another try when you next visit the area.Kind regardsJane StandingGeneral Manager

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and well man nered staff nothing to dislike about it
Stayed 2 nights in Nov 2023
Response from Jane Standing on 2023/11/29
Dear Kevin,So pleased to note you enjoyed your stay and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

8/10 Good

Ian

Stayed 2 nights in Nov 2023
Response from Jane Standing on 2023/12/18
Dear Ian,Thank you for your review and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

10/10 Excellent

Hayley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms great facilities and friendly attentive staff
Stayed 2 nights in Nov 2023
Response from Jane Standing on 2023/11/29
Dear Hayley,Glad to hear you enjoyed our facilities and found the staff to be friendly and attentive.We hope to see you on a future occasion.Kind regardsJane StandingGeneral Manager

6/10 Okay

Matt

Stayed 1 night in Nov 2023
Response from Jane Standing on 2023/12/15
Dear Matt,Thank you for your review. Guest feedback is so important to us and we would love to know how we can turn your 3 in to a 5!We hope to see you again soon.Kind regardsJane StandingGeneral Manager

10/10 Excellent

Matthew

Stayed 1 night in Nov 2023
Response from Jane Standing on 2023/11/17
Dear Matthew,Thank you for your 10/10 review and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

8/10 Good

Ian

Business traveler
Liked: Property conditions & facilities, room comfort
Away for work
Good reception, really excellent room (105), most comfortable bed ever. Fitness and pool facilities free for guests. Wifi excellent. Only down side was having to pay for the car park (£5). Cannot comment on food at venue as did not have any there.
Stayed 1 night in Nov 2023
Response from Jane Standing on 2023/11/17
Dear Ian,So pleased to note you enjoyed your stay and thank you for sharing your feedback.We hope to see you again on a future occasion.Kind regardsJane StandingGeneral Manager

8/10 Good

Wendy

Stayed 1 night in Nov 2023
Response from Jane Standing on 2023/11/13
Dear Wendy,Thank you for your review further to your recent stay at the hotel.I do hope we have the opportunity to welcome you back to the hotel again soon.Kind regardsJane StandingGeneral Manager

10/10 Excellent

Neale

Stayed 2 nights in Nov 2023
Response from Jane Standing on 2023/11/13
Dear Neale,Thank you so much for your 10/10 review - we are delighted you enjoyed your stay!We hope to see you again soon.Kind regardsJane StandingGeneral Manager

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were weiry travelers when arriving back from our cruise. Our room was ready early and we were able to access. So nice. Also we had dinner reservations and the meal was EXCELLENT. We both had an enjoyable and tasty meal. The room was above par and in the morning waiting for taxi, the staff called to make sure they were on our way and offered us coffee. This was at 6:30 am so very much appreciated. We just was really impressed with this hotel.
Stayed 1 night in Nov 2023
Response from Jane Standing on 2023/11/6
Dear William,I was so pleased to read your review further to your stay at the hotel after your cruise.Thank you for sharing your views and I will ensure the team are thanked for their great service.We hope to see you again on a future occasion.Kind regardsJane StandingGeneral Manager

8/10 Good

Catherine

Stayed 2 nights in Nov 2023
Response from Jane Standing on 2023/11/24
Dear Catherine,Thank you for reviewing your stay and we hope to see you again soon. Would love to make it a 5/5 next time!Kind regardsJane StandingGeneral Manager

10/10 Excellent

Gilly

Stayed 1 night in Oct 2023
Response from Jane Standing on 2023/11/20
Dear Gilly,So pleased you enjoyed your stay!We hope to see you again soon.Kind regardsJane StandingGeneral Manager

10/10 Excellent

Alan

Stayed 1 night in Oct 2023
Response from Jane Standing on 2023/10/30
Dear Alan,So pleased you enjoyed your stay and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jane Standing on 2023/10/27
Dear Terry,Many thanks for your review and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

10/10 Excellent

Emily, Shaker Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As an American, I was delighted that the hotel offered three meals. I’m used to only continental breakfast. Loved the hot food, warm plates, two coffee machines, fresh sweet breads and juices. The host was professional, smartly dressed, and kept order in the room. I enjoyed the pool, hot tub, and dry sauna in the ladies room. (They also have a wet sauna.) And appreciated the reservation system to keep the pool from being over-crowded. The bed was a dream of comfort and fluffy covers. I took one day of my six day stay just to enjoy the indulgence of not having to leave the hotel. It was everything I needed on a difficult trip. There’s loads of families with toddlers. I heard one of the Mums say, “What’s the rule?” Her son answered, “Be kind and share.” Marvelous. Love this place.
Stayed 5 nights in Oct 2023
Response from Jane Standing on 2023/10/25
Dear Emily,So pleased to hear you enjoyed our breakfast buffet, the health club and your comfortable bed.Thank you so much for your detailed review which is much appreciated.I do hope you will have the opportunity of staying with us again in the future.Kind regardsJane StandingGeneral Manager

10/10 Excellent

Fin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got to spend quality time in spa area
Stayed 2 nights in Oct 2023
Response from Jane Standing on 2023/10/25
Dear Fin,Delighted to hear you enjoyed spending time in the Spa area and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jane Standing on 2023/10/20
Dear Anonymous,Delighted to learn you enjoyed your stay with us and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

6/10 Okay

Charles

Business traveler
Liked: Room comfort
It was OK. Nowhere to park. Had to use leisure centre. Should have told me leisure centre is an alternative option if theirs is full.
Stayed 1 night in Oct 2023
Response from Jane Standing on 2023/10/18
Dear Charles,So sorry you had difficulty parking, the hotel is very busy at the moment. We try and ensure we have spaces for all guests but this cannot be guaranteed. As we are located in a residential area there are other areas to park near the hotel.Apologies for any inconvenience caused.Kind regardsJane StandingGeneral Manager

10/10 Excellent

Delphine

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Jane Standing on 2023/10/18
Dear Delphine,Delighted you enjoyed your stay with us and we look forward to a future visitKind regardsJane StandingGeneral Manager

6/10 Okay

Talib

Stayed 3 nights in Oct 2023
Response from Jane Standing on 2023/10/18
Dear Talib,Many thanks for your review and we hope to see you again soon. We would love to move your 6 rating to a 10 on a future visit!Kind regardsJane StandingGeneral Manager

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel, perfect for families
The hotel was set up for young kids! Pool was lovely with the added play room!
Stayed 1 night in Oct 2023
Response from Jane Standing on 2023/10/2
Dear Laura,So pleased you thought the hotel was perfect for young kids!We hope to see you again soon.Kind regardsJane StandingGeneral Manager

10/10 Excellent

PAUL

Stayed 1 night in Sep 2023
Response from Jane Standing on 2023/9/25
Dear Paul,So pleased you enjoyed your stay and we hope to see you again soon!Kind RegardsJane StandingGeneral Manager

8/10 Good

Clare

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bedding was great. Breakfast was good, plenty to choose from except sadly their plates and bowls etc were dirty. Had to pick through to find clean ones. I assume their dishwasher is not working properly as food was left on bowls and plates.
Stayed 3 nights in Sep 2023
Response from Jane Standing on 2023/9/25
Dear Clare,Delighted to hear the bedding was great and the breakfast good.I am sorry to hear about the plates and bowls and will ensure this is addressed immediately.I do hope we will have the pleasure of welcoming you back to the hotel in the future.Kind regardsJane StandingGeneral Manager

6/10 Okay

Romario

Stayed 3 nights in Sep 2023
Response from Jane Standing on 2023/9/20
Dear Romario,Thank you for your review and we hope to see you again soon.Kind regardsJane StandingGeneral Manager

10/10 Excellent

Mark, Chestyerfield

Stayed 1 night in Sep 2023
Response from Jane Standing on 2023/10/9
Dear Mark,Thank you so much for your review and we hope to see you again soon!Kind regardsJane StandingGeneral Manager

10/10 Excellent

E D

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jane Standing on 2023/9/18
Dear E D,Thank you for your review and we hope to see you again soon!Kind regardsJane StandingGeneral Manager