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Reviews of The Pier Hotel

3.5 out of 5
The Pier Hotel
4 Grand Parade, Eastbourne, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 82 out of 219 reviews" "
Rating 8 - Good. 80 out of 219 reviews" "
Rating 6 - Okay. 33 out of 219 reviews" "
Rating 4 - Poor. 13 out of 219 reviews" "
Rating 2 - Terrible. 11 out of 219 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Laurence

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location…. for Eastbourne.
Stayed 1 night in May 2024

8/10 Good

Afifa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a double room as there was just 2 of us, the room was decorated in a modern manner. The washroom was just normal sized, the bathtub was right next to the toilet seat, with the sink basin in hands reach of the toilet. The room overall had a nice ambience, I found the tv to be quite small, but it was a smart tv so was able to login into my Netflix. I would’ve liked if there was some sort of long mirror, there was a small one on the wall and in the bathroom; and I usually used the large mirror at the main reception to check my outfit and everything; but this wasn’t really a big deal. I did find the hotel bar to be quite empty, didn’t see people sitting around, like I did in other hotels nearby, would’ve liked something going on, as it’s just nice to come sit and enjoy some entertainment when there’s nothing really going on in the surrounding areas. The staff were really nice and accommodating, they were kind enough to hold my bags after checkout. The area itself was nice during the day, lovely atmosphere and lots of cafes/ shops nearby. However at night, there wasn’t many people, it got really empty, as compared to places like Brighton where there are people always about. The shops close quite early 9pm some are there till 10.
Stayed 2 nights in May 2024

8/10 Good

Neil

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay, unfortunately the area around the hotel is dirty and run down and a favourite area for local drunkards to congregate. Other than that, our room was clean and comfortable. The cold tap in the sink could do with a repair or replacement.
Stayed 3 nights in May 2024
Response from The Pier Hotel Team on 2024/5/13
Dear Neil,Thank you very much for your feedback. We are glad to hear you had a great stay with us. Since we are at a central location opposite Eastbourne Pier, the area is popular with the public. Our staff however ensure access to our premises is controlled.We wish you all the best and hope to welcome you back in the future. Kind regards,

6/10 Okay

Gari

Stayed 2 nights in May 2024

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely helpful and charming staff
Stayed 1 night in Apr 2024
Response from The Pier Hotel Team on 2024/5/1
Dear David,Thank you very much for your kind review. We are pleased you enjoyed your stay with us and our staff really appreciate your comments.We look forward to welcoming you back in the future.Kind regards,

2/10 Terrible

Tamsin

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is so out of level the bed was downhill & a death trap. The tv didn’t work, the toilet hadn’t been cleaned, the handle was broken and couldn’t be flushed. No body wash or soap in the dispensers. Noisy room. Don’t stay here
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shanaz on 2024/4/14
Dear Michael,Thank you for your kind review. We are happy to hear you enjoyed your stay with us and hope to welcome you back in the future.Kind regards,

6/10 Okay

ERCUMENT

Stayed 2 nights in Apr 2024
Response from The Pier Hotel Team on 2024/5/13
Dera Ercument,Thank you for your review.We hope to welcome you back in the future and please don't hesitate to contact us if we can be of any assistance.

4/10 Poor

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service
I didn't like the shower as it kept beeing realy hot and also there was no evening restaurant at the hotel. I like the room as it was nice and spacious
Stayed 2 nights in Apr 2024
Response from Shanaz on 2024/4/14
Dear Elizabeth,We are sorry to hear you weren't entirely happy with your stay. We are having the water temperature checked in the room. We upgraded all our bath mixers last year and they have all been calibrated so it should have been easy to control using the temperature control.We don't provide hotel dinners because we are very centrally located. Terminus Road, which has a wide choice of restaurants for both lunch and dinner with a wide range of cuisines, is situated just two minutes' walk from the hotel.We found the majority of our guests preferred to go out for dinner and it wasn't feasible to continue with the service. The Pier is also just across the road with a choice of food kiosks. Our staff are always happy to advice guests on places to eat dependant on their preferences. Kind regards,

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Shanaz on 2024/4/14
Dear Natalia, Thank you for your feedback. We are happy to hear you enjoyed your stay with us and hope to welcome you back in the future.Kind regards,

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shanaz on 2024/4/14
Dear Jade,Thank you for your kind review. We are happy to hear you enjoyed your stay with us and hope to welcome you back in the future.Kind regards,

8/10 Good

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel .
Old hotel but looks to have been refurbished to a good standard .Room was overlooking the sea front and a good breakfast to start the day .Parking available with a hotel voucher at two pounds a day
Stayed 2 nights in Dec 2023

8/10 Good

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Knut

Liked: Cleanliness, staff & service
Cold draft in bathroom
Stayed 3 nights in Dec 2023

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Pier Hotel Team on 2023/12/20
Dear Paul,Thank you for your review.We wish you a happy holiday season and hope to welcome you back in the new year.Kind regards,

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to evergthing Good location
Stayed 1 night in Nov 2023
Response from The Pier Hotel Team on 2023/12/20
Dear Robert,Thank you for your review.We are glad you enjoyed your stay and hope to welcome you back in the new year.Wishing you a very happy holiday season,

8/10 Good

Janine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little tired in places but totally acceptable
Stayed 2 nights in Nov 2023
Response from The Pier Hotel Team on 2023/12/1
Dear Janine,Thank you for your feedback.We are happy to hear you were pleased with your stay. Please do get back to us if you have any suggestions for improvement.We wish you all the best and hope to welcome you back in the future.Kind regards,

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, really nice staff, central to everything we went to.
Stayed 3 nights in Nov 2023
Response from The Pier Hotel Team on 2023/11/22
Dear Carol,Thank you for your feedback. It's lovely to hear your kind comments and will pass them on to our staff.We wish you all the best and hope to welcome you back!Kind regards,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from The Pier Hotel Team on 2023/11/22
Dear Richard,Thank you for your great review.We are glad to hear you were happy with your stay and hope to welcome you back at the hotel.Kind regards,

10/10 Excellent

Dipali

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money for our family apartment. The staff and service was great too. Unfortunately I left a device linked to my laptop there and I was panicking about how to get this back. The team were so helpful in finding it and had it posted back to me too. Thanks guys!!!
Stayed 2 nights in Oct 2023
Response from The Pier Hotel Team on 2023/10/31
Thank you very much for your kind feedback. We are pleased to hear you were happy with your stay and glad we could reunite you with your lost item. It was a pleasure hosting you and we look forward to welcoming you back!Kind regards,

2/10 Terrible

Samson

Disliked: Staff & service, property conditions & facilities
Very poor condition of rooms. Terrible mattress.
Stayed 1 night in Oct 2023
Response from The Pier Hotel Team on 2023/10/31
We are sorry to hear you weren't satisfied with your stay. Please rest assured we take all guest feedback seriously. Our bedrooms were refurbished recently and should be of good standard but are doing an inspection of the room to identify any issues. Please get in touch with us directly if you wish to elaborate on your comments above.Kind regards,

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
An ok stay
We had no hot water for our entire stay. We advised the reception on the morning after our first night to be told they will sort it. Tried again that evening and still none, went down again and basically told they have 1 boiler for 45 rooms, we then checked out and made them aware again and they claimed a boiler maintenance had been in. There was also marks on the walls and the floor had what looked like tea stains
Stayed 2 nights in Oct 2023
Response from The Pier Hotel Team on 2023/10/10
Dear Guest,Thank you for your feedback. We are sorry the issues with the hot water weren't resolved during your stay. We don't normally have any problems with the heating and hot water but unfortunately, it turned out there was an airlock in the system which we were only able to fully resolve on Sunday after multiple engineer call-outs. Please rest assured we take all complaints seriously and did try our best to resolve the issue, but as you said you didn't want to move rooms, we couldn't do anything further at the time.Our apologies once again for the inconvenience. This was an unusual occurrence and we hope to welcome you back soon. Kind Regards,

8/10 Good

Csaba

Traveled with partner
Liked: Staff & service, property conditions & facilities
Had issues with the cleaning but it was rectified. Staff is professional and welcoming.
Stayed 2 nights in Oct 2023
Response from The Pier Hotel Team on 2023/10/10
Dear Csaba,Thank you very much for your feedback. We are pleased you enjoyed your stay with us and we were able to resolve any issues during your stay.Kind regards,

10/10 Excellent

Clare

Stayed 1 night in Oct 2023
Response from The Pier Hotel Team on 2023/10/10
Dear Clare,Thank you very much for your feedback. We are pleased to hear you enjoyed your stay with us and hope to welcome you back in the future.Kind regards,

8/10 Good

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pier hotel nice stay
pier hotel is in a great location we had a seaview classic room right opposite the pier. the room was comfortable and most of all we had a bath included. Parking was just around the corner and with the parking permit issued by the hotel £2 was very good value. Lots to do in Eastbourne The hosts at the hotel were very friendly and accommodating would definitely stay here again Only negative it had huge windows and the room was quite light even when trying to sleep there was black out curtains (good quality) but didnt quite work
Stayed 1 night in Sep 2023
Response from The Pier Hotel Team on 2023/10/4
Dear Philip,Thank you for your kind comments and valuable feedback. We have passed your comments on to the staff who are pleased to know they are appreciated.We are having a look into your feedback on the curtains to see how they can be improved.Thank you for staying with us, and we hope to welcome you back in the future.Kind regards,

4/10 Poor

Marie

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room we got looked completely different and smaller to the photos of the room we booked. The bathroom was dirty, sink was filthy snd there was no shower curtain, so the water splashed out everywhere. The mattress was incredibly uncomfortable and the noises througiout the night meant we had a terrible nights sleep. The noisy bar below was not mentined beforehand and having not stayed in the area before we had no idea just how noisy it would be.
Stayed 1 night in Sep 2023
Response from The Pier Hotel Team on 2023/10/4
Dear Marie,Thank you for your feedback. We are sorry to hear you haven't had the best of experiences at the hotel.We have passed on your comments about the bathroom to our housekeeper and it is being looked into. Please rest assured this is not the usual standard and usually have very good feedback regarding cleanliness. As we are located on a prominent seafront location, weekend nights on the front can be quite lively. We advice guests to book inland rooms which are quiet if this is an issue.Please feel free to reach out with any further concerns you might have.Kind regards,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from The Pier Hotel Team on 2023/10/4
Thank you for your lovely feedback We are pleased you enjoyed your stay with us and hope to welcome you back in the future.Kind regards,

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 1 night and wish it had been longer. Lovely comfortable room and beautiful views. Service also excellent, will definetly come again.
Stayed 1 night in Sep 2023
Response from The Pier Hotel Team on 2023/9/20
Thank you very much for your lovely comments.We are glad you enjoyed your stay with us and hope to welcome you back in the future.Kind regards,

8/10 Good

JAYNE

Traveled with partner
Liked: Amenities
Good location. Room was very small and dark (112) with no air in. No air conditioning in the building. Breakfast basic but good value for money. Bed very comfortable. Shower needed more power. On the whole a clean good hotel with great location.
Stayed 2 nights in Sep 2023
Response from The Pier Hotel Team on 2023/9/20
Dear Jayne,Thank you for your kind comments and feedback. As you stayed in a Small Double room this time round, we hope to welcome you back again to experience our Classic Double rooms or Sea View rooms with beautiful views over Eastbourne Pier! Thank you once again and all the very best,

8/10 Good

Helen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The Pier Hotel Team on 2023/9/20
Dear Helen,Thank you for your rating.We are pleased to hear you were happy with your stay and hope to welcome you back soon!Kind regards,

8/10 Good

Said

Stayed 2 nights in Sep 2023
Response from Shanaz on 2023/9/20
Dear Said,Thank you very much for your very kind review. We are pleased you were happy with your stay and hope to welcome you back soon.Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The Pier Hotel Team on 2023/9/20
Thank you very much for your very kind review. We are pleased you were happy with your stay and hope to welcome you back soon.Kind regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A safe choice
It's a safe choice for a night or two in Eastbourne city center. Amazing view of the pier if you go with a room with a view. Nothing fancy but quite cozy.
Stayed 1 night in Sep 2023
Response from The Pier Hotel Team on 2023/9/20
Thank you very much for your very kind review. We are pleased you were happy with your stay and hope to welcome you back soon.Kind regards,

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from The Pier Hotel Team on 2023/9/20
Dear Christopher,Thank you very much for your very kind review. We are pleased you were happy with your stay and hope to welcome you back soon.Kind regards,

8/10 Good

Manamohan

Liked: Cleanliness, staff & service, room comfort
Fine stay
It was for couple of nights. Decent hotel for the stay.
Stayed 2 nights in Aug 2023
Response from The Pier Hotel Team on 2023/9/20
Dear Manamohan,Thank you very much for your kind review. We are pleased you were happy with your stay and hope to welcome you back soon.Kind regards,

6/10 Okay

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property was in a great location and was nicely decorated, room was very small and could do with a detailed clean, bigger sink in bathroom and a shelf is needed to put toiletries on, smaller desk in room would make room more bearable. Room very noisy between the clock chiming from the Pier and the tuneless bands they have playing in the bar downstairs until gone 11pm, you couldn’t hear the tv over the loudness of the bands. Parking was a bit of a challenge, but £2 for 24 hours through hotel, be prepared to drag your suitcase and belongings up the street. Breakfast was lovely but the toaster needs to be replaced, toast gets stuck at the back and you have to reach right underneath to get it. I didn’t eat at the Emerald Bar, when I asked the staff they screwed their faces up so I swerved it. My bill got messed up several times.
Stayed 3 nights in Aug 2023
Response from The Pier Hotel Team on 2023/10/4
Dear Belinda,Thank you for your feedback. We are pleased to hear you were happy with the location, breakfast and decor.We are sorry, however not everything was ideal for you. The music in the Emerald Bar on weekends and the chiming of the Pier clock stop by 11PM, but if noise is an issue, we advice guests to book inland rooms. You also have the facility to stop outside the hotel to unload before parking to avoid having to walk with luggage. Our staff are also on hand to help with luggage if needed. We have also passed on you feedback about the bar.We hope to welcome you back again, and please get in touch with us beforehand so we can allocate a more suitable room for you.Kind regards,

8/10 Good

Richard

Stayed 2 nights in Aug 2023
Response from The Pier Hotel Team on 2023/9/20
Dear Richard,Thank you very much for your kind review. We are pleased you were happy with your stay and hope to welcome you back soon.Kind regards,

6/10 Okay

Bisera

Traveled with family
Disliked: Cleanliness, property conditions & facilities
In a very convenient location! Defiantly they need to do more about the cleaning! Was no hot water!
Stayed 1 night in Aug 2023
Response from The Pier Hotel Team on 2023/10/4
Dear Bisera,Thank you for your feedback. We are happy to hear the location was convenient for you.We haven't been able to identify any issues with the hot water, but have passed your feedback on to the maintenance and housekeeping teams.We hope to welcome you back to the hotel, please do get in touch if you have any requests.Kind regards,

8/10 Good

Richard

Stayed 1 night in Aug 2023
Response from The Pier Hotel Team on 2023/9/20
Dear Richard,Thank you very much for your kind review. We are pleased you were happy with your stay and hope to welcome you back soon.Kind regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from The Pier Hotel Team on 2023/10/4
Thank you for your kind review, we are glad you enjoyed your stay with us and hope to welcome you back in the future.Kind regards,

6/10 Okay

Marina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Basic room-no wardrobe!
Despite the great location, the room was very basic, with no wardrobe or pegs to hang your clothes - disappointing. There was just a very rickety and narrow chest of drawers - see photo. (Door on left is the en-suite.) The staff were helpful and can’t fault them but it’s the room that really needs upgrading.
Stayed 1 night in Aug 2023
Response from The Pier Hotel Team on 2023/10/10
Dear Marina,Thank you for your review and valuable feedback.Some of the smaller room types cant accommodate a wardrobe but we have noted the comments you have made and are looking into making changes where possible.Kind regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
I stayed for three nights at The Pier Hotel & I was very happy with the location, the hotel & the staff. Top place. Would recommend!
Stayed 3 nights in Aug 2023
Response from The Pier Hotel Team on 2023/9/20
Dear Peter,Thank you very much for your very kind review. We are pleased you were happy with your stay and hope to welcome you back soon.Kind regards,

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from The Pier Hotel Team on 2023/9/20
Thank you very much for your kind review. We are pleased you were happy with your stay and hope to welcome you back soon.Kind regards,

10/10 Excellent

Yusupha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the place. Definitely we stay in there again.
Stayed 1 night in Aug 2023
Response from The Pier Hotel Team on 2023/8/19
Dear Yusupha.Thank you very much for your very kind comments. We are glad you enjoyed your stay with us and hope to welcome you back in the future.Kind regards

8/10 Good

janice

Stayed 1 night in Aug 2023
Response from The Pier Hotel Team on 2023/9/20
Dear Janice,Thank you very much for your kind review. We are pleased you were happy with your stay and hope to welcome you back soon.Kind regards,

6/10 Okay

Jonathan

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from The Pier Hotel Team on 2023/8/19
Dear Jonathan,Thank you for your rating.We welcome you to contact us with any further feedback and look forward to welcoming you back in the future.Kind regards,

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a little small but very nicely decorated. Great view of the pier. Breakfast was very tasty, plenty of choice and a reasonable price.
Stayed 1 night in Aug 2023
Response from The Pier Hotel Team on 2023/9/20
Thank you very much for your very kind review. We are pleased you were happy with your stay and hope to welcome you back soon.Kind regards,

4/10 Poor

Joe

Disliked: Property conditions & facilities
No wardrobe, lumpy mattress, toilet took for ever to flush, to expensive for this standard
Stayed 2 nights in Aug 2023
Response from The Pier Hotel Team on 2023/10/4
Dear Joe,Thank you for your feedback, we are sorry to hear you weren't happy with your stay.We are priced competitively with other hotels in the area, and as you stayed over a weekend in August, the price is higher than at most other times. The room you booked was a 'small double' and therefore has basic facilities, usually geared towards overnight stays.We do hope to welcome you back again to experience one of our classic doubles or double sea view rooms overlooking the Pier.Kind regards,

6/10 Okay

Keith

Liked: Staff & service, room comfort
Great location, the hotel was almost okay.
Positives. Great location, good breakfast selection, friendly staff. Nefatives. The room was not very big and a bit noisey. The cleaning could of been better. £5 for a small bottle of beer!!!
Stayed 3 nights in Aug 2023

8/10 Good

Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff and hotel with character. Would stay again
Stayed 1 night in Aug 2023
Response from The Pier Hotel Team on 2023/9/20
Dear Charlotte,Thank you very much for your very kind review. We are pleased you were happy with your stay and hope to welcome you back soon.Kind regards,