I liked the parking guy He was very helpful and saved us a parking space instead of us parking on the street. At breakfast however we were unimpressed. The front of house was surly and unwelcoming and the junior staff not empowered to make decisions themselves as when we asked to be moved away from the dirty dishes stand it was a case of "I will have to ask my supervisor first' so we left. The room was three quarters empty.
David Andrew
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Dominick
情侶出遊
2025 年 7 月 21 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Super séjour, très tranquille, à distance de marche de tout. L'hôtel est majestueux, la piscine extérieure est parfaite avec le coucher de soleil de la fin de journée,
Je recommande sans problème
Dominick
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Sharat
寵物同遊, 親子旅遊
2025 年 7 月 14 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great property, amazing location as it is right at the beach. There is parking onsite, however, it gets full quickly. That said, there is ample parking around the hotel. The breakfast was okay, not great. The hotel is dog friendly and they had kept treats and bed for the dog in the room.
Only downside is that the sea facing rooms dont have an aircon and in 26C heat, that was something which was needed.
Sharat
於 2025 年 7 月住了 2 晚
8/10 不錯哦
Robert
情侶出遊
2025 年 7 月 13 日
喜歡:整潔度和設施服務
Lovely stay. Room was a bit dated and tired, but it was comfortable. The bar serves great cocktails. Breakfast was excellent but service was a bit slow (never got our 2nd pot of tea).
Robert
於 2025 年 3 月住了 1 晚
10/10 有夠讚
Eleonora
情侶出遊
2025 年 6 月 30 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great overnight out of London!
Eleonora
於 2025 年 6 月住了 1 晚
10/10 有夠讚
DAVID
家庭旅遊
2025 年 6 月 16 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great staff,very helpful,made the visit a real treat
DAVID
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Diane
情侶出遊
2025 年 6 月 16 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A beautiful hotel with such professional staff yet so friendly and helpful. Breakfast and dinner was excellent and the outdoor and indoor pool lovely. Gardens are well kept and very pretty.
Diane
於 2025 年 6 月住了 3 晚
6/10 一般般
aymeric,Palm beach gardens
2025 年 6 月 14 日
aymeric
於 2025 年 6 月住了 1 晚
8/10 不錯哦
Andrew
2025 年 6 月 11 日
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Andrew
於 2025 年 6 月住了 2 晚
10/10 有夠讚
William
情侶出遊
2025 年 6 月 10 日
喜歡:整潔度、設施服務和住宿環境和硬體
Staff were exceptional. Attentive, smiley, knowledgeable, friendly, and efficient. Poached eggs on one day were the best ever. The hotel is a step back in time and the management have organised it well.
William
於 2025 年 6 月住了 2 晚
6/10 一般般
Kasipathy,CATERHAM
2025 年 6 月 9 日
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
The product does not match the price The suites are in a desperate need of a upgrade. Everything looks so tired.
Kasipathy
於 2025 年 6 月住了 2 晚
8/10 不錯哦
Holly
2025 年 6 月 2 日
喜歡:整潔度、設施服務和住宿環境和硬體
Holly
於 2025 年 5 月住了 1 晚
8/10 不錯哦
Anna,Purley
情侶出遊
2025 年 6 月 1 日
喜歡:整潔度、設施服務和住宿環境和硬體
Comfortable hotel for a relaxing break.
Anna
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Jeannette
情侶出遊
2025 年 6 月 1 日
喜歡:整潔度、設施服務和住宿環境和硬體
Everything was perfect! Beautiful old grand hotel! Very clean and staff was exceptional friendly! We felt very welcomed and would come back any time. We loved it.
Jeannette
於 2025 年 5 月住了 2 晚
8/10 不錯哦
Nish
情侶出遊
2025 年 6 月 1 日
喜歡:整潔度、設施服務和住宿環境和硬體
Lovely staff, the property is very grand including the dining room and lobby. Room itself slightly outdated but lovely amenities. Spa area also slightly outdated but enjoyable. Staff were wonderful!
Nish
於 2025 年 5 月住了 1 晚
6/10 一般般
Monica
情侶出遊
2025 年 5 月 30 日
喜歡:整潔度
Massive hotel. Service is ok. Only concierge is helpful even though they have to do multi tasks. Such as parking allocation, helping guests with their luggage to their room and at check out.
I booked a classic superior room according to Expedia but upon check in, the reception said it was a class room in their booking system.
The room size and layout of two rooms have a lot of difference. But the reception gave me 2 rooms to choose but none of them would look similar to what I booked.
At the end, I chose the classic room because it had air con in the room and it was modern and clean. And it was ok.
The Grand hotel is fine with people looking for old fashion hotels and don’t mind overpriced room rate. But one need to be aware of the dated exterior and renovation is underway. The front desk staff somewhat not as the same par as when it’s in busy check in time, they don’t want to spend too much time with you if you have problems. To be fair, there were only 2 ladies at check in desk.
Monica
於 2025 年 5 月住了 2 晚
4/10 不太好
Maria
情侶出遊
2025 年 5 月 26 日
不喜歡:整潔度、設施服務和住宿環境和硬體
The Hotel is under renovation, unfortunately the property is very run down. We decided to cut the stay short
Maria
於 2025 年 5 月住了 2 晚
4/10 不太好
Hayleigh
情侶出遊
2025 年 5 月 26 日
不喜歡:整潔度、設施服務和住宿環境和硬體
We stayed only for one night for husband birthday
And I booked to stay in the classic queen bed bedroom but the bed was not a queens bed it was to single beds pushed together to make a big bed with a zip in the middle of the bed to join it together it was a very bad night sleep we both did not sleep as we both keep sliding in to the middle of the bed on to the zip in the middle it was a very big dip in the middle of the bed it was not comfortable and both did not sleep plus there was mad marks yellow marks on the walls I would say from water leaks plus we had to very bad dirty tea spoons in room so we could not have a coffee when we arrived we had to go and get them to change them plus we had no hot water when we arrived and they had to sort that out as well
The room is not 5 stars it was more of a 2 maybe a 3 star
But the hotel is under going work on out side and on stairs
But the pool area was nice and used that
The breakfast was nice
But everything closes at 9.00pm
And if u are a person how likes luxury and a good night out then this hotel is not for u as restaurants close at 9.00pm and drinks bar around just after 11pm there is not night live no music or shows or and entertainment
So if u want to relax and go to bed early then this place is what u are looking for if u are not looking for luxury and a good night sleep
Hayleigh
於 2025 年 5 月住了 1 晚
10/10 有夠讚
P
團體旅遊
2025 年 5 月 26 日
喜歡:整潔度、設施服務和住宿環境和硬體
Grand - have stayed here around 30 times and love it.
P
於 2025 年 4 月住了 1 晚
8/10 不錯哦
Paul
情侶出遊
2025 年 5 月 21 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved the Hotel & we upgraded and had a superb sea view. Very good facilities. Excellent breakfast, because the Hotel was quite quiet on our visit, the already huge dining / breakfast room seemed even bigger & therefore lacked a little bit of atmosphere. Could easily be sectioned off during the quieter periods. Would happily return to The Grand Hotel.
Paul
於 2025 年 5 月住了 2 晚
10/10 有夠讚
Duncan
家庭旅遊
2025 年 5 月 13 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great position on the seafront
Staff were all friendly and very welcoming
Duncan
於 2025 年 5 月住了 1 晚
4/10 不太好
Emma
家庭旅遊
2025 年 5 月 5 日
This didn’t feel like a 5 star experience. The hotel is tired, staff are nice but the service is average and it feels understaffed. Overall it was expensive and disappointing.
Emma
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Linda
情侶出遊
2025 年 5 月 3 日
喜歡:整潔度和設施服務
All great
Linda
於 2025 年 5 月住了 1 晚
6/10 一般般
Brian
情侶出遊
2025 年 5 月 2 日
喜歡:整潔度、員工素質和設施服務
The room we opted for was rated as De Lux which we thought was rather over the top. The bed in the room was designated a double bed but in fact it was the smallest double we have ever tried to sleep in. Also the absence of a refrigerator was also unusual in a room designated De Lux. The food was reasonably good but rather over priced and the wine was riidiculously over priced. Having lived in South Africa for over 30 years we were aware that a bottle of Robertson Sauvignon Blanc would cost around around R150. Obviously transport costs would inflate the price but we would not have thought it would jump from R150 to R1080 plus 12.5% service charge. I would mention that Robertson wine was not particularly highly rated as it was seen as just an average every day drink. Many apologies for appearing to be rather negative in our assessment of this hotel.