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Reviews of Osborne Apartments

2.5 out of 5
Osborne Apartments
31 Carlisle Road, Eastbourne, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 27 out of 38 reviews" "
Rating 8 - Good. 7 out of 38 reviews" "
Rating 6 - Okay. 2 out of 38 reviews" "
Rating 4 - Poor. 0 out of 38 reviews" "
Rating 2 - Terrible. 2 out of 38 reviews" "

9.6/10

Cleanliness

9.0/10

Amenities

9.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely apartment and pleasant stay
Stayed 1 night in Apr 2024

10/10 Excellent

Lakshmi

Liked: Cleanliness, property conditions & facilities
Lovely and welcoming staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities
Great place.
Stayed 2 nights in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ton

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good facilities, warm, very high ceiling with big window, full functional kitchen with 4 ring hob, toaster, kettle and I like it a lot, staff responded quickly, recommend and may return.
Stayed 10 nights in Dec 2023
Response from Manager on 2024/1/18
Dear Ton, Thank you for your excellent review and we are absolutely delighted that you enjoyed your stay with us in December. Customer satisfaction is very important to us and we highly appreciate your recommendation and very much look forward to a return visit from you. Kindest regards, Manager

10/10 Excellent

Renato

Stayed 2 nights in Dec 2023

8/10 Good

Gavin

Stayed 1 night in Dec 2023

10/10 Excellent

Emma

Stayed 1 night in Nov 2023
Response from Reservation Manager on 2023/11/29
Dear Emma,Thank you for taking the time to review your recent stay with us. We are very pleased that you enjoyed your stay. Kindest regards, Reservations Team

10/10 Excellent

Kahmen

Traveled with group
Liked: Cleanliness, room comfort
Clean, quiet and comfortable
Great property, comfortable and quiet. The apartment had a fully-equipped kitchen, which would have been useful for a longer stay. Very clean bathroom, although it's BYO bodywash. We were able to leave our bags so we could start out day early. Staff were great, very polite and kind. The location is about a 15min walk from the centre of town, but only five minutes from the seafront so it's a nice walk. Would have been an excellent location for the Seven Sisters walk, but unfortunately the weather didn't allow for it. Highly recommend Trattoria Anema e Core for dinner, and Bibendum Sunday roast - you won't regret either!
Stayed 1 night in Oct 2023
Response from Reservation Manager on 2023/11/29
Dear Kahmen,Thank you for your wonderful review and we are delighted that you enjoyed your stay with us. We are also pleased that you found everything clean and enjoyed your apartment. We do very much hope that you will come and stay with us again in the future. Kindest regards, Reservations Team

2/10 Terrible

Nicholas

Stayed 1 night in Oct 2023
Response from Reservation Manager on 2023/11/24
Dear Nicholas,You didn't stay with us and you do not have any rights to give the review.You came to the apartment without any photo ID and as per the government rules, we are not allowed to check-in the guest until they provide the valid photo ID at the time of check-in.You were also very rude to our reception staff.You are now banned from booking our apartment again in future. Kind regardsReservation Team

10/10 Excellent

Annette

Traveled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from Reservation Manager on 2023/11/28
Dear Annette,Thank you for your wonderful review and we are extremely pleased that you enjoyed your stay with us. We appreciate your recommendation and we would be delighted to welcome you back again. Kindest regards, Reservations Team

8/10 Good

Ana Claudia

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/9
Dear Ana Claudia,Thank you for taking the time to review your recent stay with us. We are very pleased that you enjoyed your stay and our Staff Team thank you for your comments. Kindest regards, Reservations Team

10/10 Excellent

Jamie

Stayed 1 night in Sep 2023
Response from Reservation Manager on 2023/10/14
Dear Jamie,Thank you taking the time to review your stay at The Osborne Aparthotel and we are very pleased that you found everything you needed. Your comments are appreciated. Kindest regards, Reservations Team

10/10 Excellent

Sharlotte

Liked: Cleanliness, room comfort
Good staff, value, clean, quiet area, location.
The apartments are in a good,quiet,area, but only about 5 minutes from the seafront and 10 to the main town. The hotel is formed of a terrace of elegant victorian houses. The receptionist was friendly and I had help to get the suitcases to the room, he was a nice helpful chap as were the other staff we saw. (cleaning). The room was deluxe: double bed, separate kitchen and bathroom with bay windows and on the raised ground floor. We both have back pain but the bed was very comfortable; no issues. The linen was white Egyptian cotton and the pillows were good. Very clean. The sofa was clean and comfortable in a fabric cover which we prefer to leather/vinyl. Most of the time, we were able to stream films from Netflix, Sat night a bit sketchy. The kitchen was very clean but as others have said a bit basic as regards equipment. I usually do take some kitchen knives to rented apartments, most people do. I needed them. Saying that, there were 3 frying pans. A salad bowl would have been nice, though the large soup bowls served the purpose. There was a washer drier as well as a 3/4 size cooker, microwave, cute fridge freezer, tea towels, detergent and dish sponge. kettle, toaster. The bathroom was big enough and very clean, the shower worked very well and there was plenty of hot water at all times. Great mirrors both sides of the cupboard door. There was a good sized wardrobe outside and a full length mirror. Had 4 nights for under £400 and we were very happy with it. late August.
Stayed 4 nights in Aug 2023
Response from Reservation Manager on 2023/10/14
Dear Sharlotte,Thank you for your wonderful and heartfelt review. Our Staff are delighted that you enjoyed your stay with us and on behalf of everyone here at The Osborne Aparthotel, we very much hope that we may welcome you back again in the near future. Kindest regards, Reservations Team

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort
TERRIBLE experience at Osborne Apartments
We stayed at Osborne Apartments in a “deluxe” room for a family of 4 in August. On first glance, the room looked okay – we quickly dropped our luggage and went out. On closer inspection on our return it became clear that the floor was filthy. My wife and I had to clean ourselves for an hour and it was still not clean. This made for an extremely unpleasant stay overnight as we did not want to even walk on that floor. Things got even worse when a leak developed in the ceiling on the main central section of the apartment. Water dripped onto my head and we had to put towels down on the floor to absorb the water. This was obviously a hazard we had to avoid/deal with in the night and not safe for my young family when we needed to use the bathroom etc. As soon as we woke up I strongly complained about the FILTHY FLOOR AND LEAKING CEILING to the staff, demanding a refund. They made very poor excuses about the floor cleanliness, and also stated the leak had never ever happened before – which was a TOTAL LIE as I have photos of multiple watermarks indicating previous leakages. They offered us a different room, but the fact that our stay had been so awful the night before, we could no longer trust Osborne and made it clear we wanted a refund instead. We were told to take this up with Hotels.com - however we have now been told Obsorne have refused to give us any kind of refund. This is ridiculous as they did not even provide us a clean or safe place to stay! AVOID AVOID AVOID!!
The floor of the apartment was filthy throughout
We had to clean ourselves for 1 hour - a horrible experience when you are trying to enjoy a family holiday
A leak from the ceiling developed and water was dripping onto the floor
Evidence of the leaking ceiling
Stayed 3 nights in Aug 2023

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness, room comfort
Very good place to stay for a self contained apart
The apartment was very good clean and spacious, ideal for families and couples. Reception was very helpful too.
Stayed 3 nights in Sep 2023
Response from Reservation Manager on 2023/10/14
Dear Suzanne,Thank you for such an excellent review. It was our pleasure to make your stay an enjoyable one and we are delighted that you found everything you needed and clean. It would be a pleasure to have you stay with us again and we very much look forward to this. Our Staff Team thank you. Kindest regards, Reservations Team

10/10 Excellent

Stuart

Liked: Cleanliness, room comfort
Well situated and comfortable
The Osborne Apartments are well situated for the nearby seafront and also for the local restaurants and coffee bars and a short walk to the Theatres, the Tennis Grounds and Eastbourne's shopping centre.
Stayed 2 nights in Aug 2023
Response from Manager on 2023/10/9
Dear Stuart,Thank you for your nice comment about our hotel. We appreciate your views and we will certainly pass them on to our staff in the hotel. Our staff is doing their best to make the guests stay comfortable. We look forward to your next stay with us.Kind regards Manager

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Liked the hotel
Stayed 7 nights in Aug 2023
Response from Manager on 2023/10/9
Dear Andrew,Thank you for taking the time to review your recent stay with us. We are so pleased that you found everything you needed during your stay. It was a pleasure to have you stay with us and we do hope that you will come back and stay with us again. Kindest regards,Manager

6/10 Okay

Klair

Stayed 1 night in Aug 2023
Response from Manager on 2023/10/9
Dear Klair,Thank you for taking the time to review your recent stay with us. It was a pleasure to have you stay with us and we do hope that you will come back and stay with us again. Kindest regards,Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Clean, comfortable and quiet, The staff at reception were friendly and helpful.
Stayed 1 night in Aug 2023
Response from Reservation Team on 2023/8/26
Dear Anne Topping,Thank you for your excellent review. We are overwhelmed with your comments and our Staff really appreciate your kind words. Kindest regards, Reservations Team

10/10 Excellent

Fiona

Stayed 1 night in Aug 2023
Response from Reservation Team on 2023/8/26
Dear Fiona,Thank you for your excellent review. We are absolutely thrilled that you enjoyed your stay with us here at The Osborne Aparthotel - it was a pleasure to host you. Kindest regards, Reservations Team

10/10 Excellent

Carol Pelling

Stayed 2 nights in Aug 2023
Response from Reservation Team on 2023/8/26
Dear Carol Pelling,Thank you for your excellent review. We are absolutely thrilled that you enjoyed your stay with us here at The Osborne Aparthotel - it was a pleasure to host you. Kindest regards, Reservations Team

8/10 Good

Saska

Liked: Cleanliness, room comfort
Dog friendly , clean apartment with suitable facilities. Located close to beach and restaurants .Staff were helpful .
Stayed 2 nights in Jul 2023
Response from Reservation Team on 2023/8/26
Dear Saska, we are delighted to read your excellent review and are very pleased that you found your apartment clean and enjoyed the facilities. Our Staff Team thank you for your kind comments and do hope that you will come and stay with us again if you are in Eastbourne. Kindest regards, Reservations Team

8/10 Good

Gayle

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 2 nights in May 2023
Response from Manager on 2023/6/23
Dear Gayle,Thank you for your review and we are pleased that you enjoyed your stay in our Aparthotel. We would be delighted for you to stay with us again.Kindest Regards, Manager

10/10 Excellent

Martin

Stayed 1 night in May 2023
Response from Manager on 2023/5/24
Dear Martin Kent,We are pleased to know that you found our apartment quality good and comfortable. Thank you for giving us your review and we appreciate your review score for our hotel. Kind regards Manager

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, room comfort
close to the sea, quiet road, lovely
had a great weekend holiday in Eastbourne, property was great, very close to the sea front, easy free parking at the hotel, and very friendly staff. would reccommend.
Stayed 2 nights in May 2023
Response from Manager on 2023/5/24
Dear Sara,We are delighted with your excellent review of The Osborne Aparthotel, your kind words are appreciated and it has been a pleasure to welcome you back once again.Kind Regards Manager

6/10 Okay

Martin

Stayed 1 night in May 2023
Response from Manager on 2023/5/24
Dear Martin,Thank you for your review and we are pleased that you enjoyed your stay in our Aparthotel. We would be delighted for you to stay with us again.Kindest Regards, Manager

10/10 Excellent

Denise

Liked: Cleanliness, property conditions & facilities
The room was very, with the added bonus of being pet friendly, the host was very welcoming and accommodating. Would definitely recommend
Stayed 1 night in May 2023
Response from Manager on 2023/5/18
Dear Denise, Thank you for your kind words and excellent scoring during your recent stay at The Osborne Aparthotel. We are delighted to receive your recommendations and hope you will return.Kindest Regards,Manager

10/10 Excellent

Iain

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nestled in a beautifully preserved late Victorian building, Osborne Apartment offers guests a seamless blend of historical charm and contemporary elegance. Upon entering the meticulously renovated space, one is greeted by a modern interior design that instantly exudes warmth and sophistication. The room featured an exceptionally comfortable bed, ensuring a restful night's (sleep for even the most discerning traveller). The stylish bathrooms boast both functionality and comfort, providing a tranquil space for guests to rejuvenate. The petite yet well-appointed kitchen is designed with convenience in mind. At Osborne Apartment, the staff's dedication to exemplary service is evident from the moment you arrive. Their friendly and welcoming demeanour extends from effortless check-in to heartfelt farewells upon checkout. With unwavering attention to detail, the team delivered a high-value guest experience. Situated in a prime location, Osborne Apartment is just a stone's throw from the beach and within easy reach of the city's central attractions. For travellers seeking simplicity, comfort, and convenience, look no further than this exceptional 10/10 accommodation option.
Response from Manager on 2023/5/10
Dear Iain Davie,Thank you for taking the time to review our aparthotel. We are delighted that you enjoyed your stay with us and we very much look forward to being able to welcome you back again.Kindest regards,Manager.

8/10 Good

Bela

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent accommodation for a family of 4 and our dog. High quality amenities included eg washer dryer. We really enjoyed our stay and would highly recommend it. Staff very friendly and helpful. Carried our bags to our room.
Stayed 3 nights in Apr 2023
Response from Manager on 2023/4/28
Dear Bela,It will be our pleasure to inform the staff team that you were happy with their services. We thank you for taking the time to write a review for our hotel. Kind regards Manager

10/10 Excellent

jayne

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2023
Response from Manager on 2023/4/28
Dear Jayne,We are pleased to know that you found our apartment quality good and comfortable. Thank you for giving us your review and we appreciate your review score for our hotel. Kind regards Manager

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Manager on 2023/4/3
Dear Rosa Afonso,Thank you for choosing to stay with us. We are pleased to know that you like our apartments and enjoyed your stay in our hotel apartment. We look forward to your future stay. Kind regards Manager

10/10 Excellent

Nurudeen

Business traveler
Liked: Cleanliness, room comfort
Amazingly beautiful, classy, and a global standard hotel
Stayed 1 night in Feb 2023
Response from Manager on 2023/2/24
Dear Nurudeen AdediranThank you for staying with us. We appreciate your kind words about our Aparthotel. We thank you for giving us such a lovely review about our services. We look forward to seeing you again. Kind regards Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2022
Response from Manager on 2023/1/7
Dear D Tanner, We are pleased to know that you found our apartment quality good and comfortable. Thank you for giving us your review and we appreciate your review score for our hotel. Kind regards Manager

10/10 Excellent

Reindert Andreas Maria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Heel vriendelijke ontvangst, erg behulpzaam en geïnteresseerd. Prachtige ligging, vlakbij strand en centrum. Parkeren kon in het weekend gratis in de buurt. We komen graag terug!!
Response from Manager on 2023/2/24
Dear Reindert Andreas,Thank you so much for using our hotel for your stay. We are doing our best to keep the quality of our services for the comfort of our guests. We thank you for confirming that you like the comfort of our apartment. Hopefully, we will see you soon. Kind regards Manager