2/10 很糟糕
Lauren
家庭旅遊, 親子旅遊
2025 年 10 月 1 日
不喜歡：員工素質
RUN. This "motel and pub", and OYO, are literally a scam.
I reserved a room for myself, husband, and our 5 y.o. via Expedia. I called from the road and asked if we could check in a little late, like 8-8:30 p.m., and was told "that should be fine."
We arrived at 8:34 p.m. My husband went in while I stayed with our child in the car. After a few minutes he came out and said they could not find a reservation under my name. We switched places. I went in and could not find an office, only a bar. I came back out.
Outside, music blared over drunk guests laughing and smoking cigarettes. My husband informed me there is no front desk or office, but he spoke to the bartender and she told him there's no reservation.
I went back in and spoke with the "receptionist"/bartender further. She informed me that "their system" had canceled my reservation because they were "overbooked by these booking companies" like Expedia. She also informed me that I would be charged the full amount for my canceled reservation, that she was not able to offer me another room because none were available, nor could she refund my money, because "the system" would not allow it.
This entire conversation took place in a tiny side room inside a bar, in which her computer monitor faced me and the door. I could see other guests' full names and reservation details.
Fast forward: After numerous calls and chats with Expedia and OYO, no refund. I reported it as fraud on my credit card and they removed the charge.
RUN.
Lauren
於 2025 年 8 月住了 2 晚
