Kastens Hotel

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Reviews

7.6 out of 10
Good
Located close to Konigsallee and Düsseldorf Christmas Market, Kastens Hotel provides a free breakfast buffet, a garden, and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and conference space.

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Comfort Double Room

Room

Comfort Double Room

8.0 out of 10
Very good
(1 review)
  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Comfort Single Room

Room

Comfort Single Room

  • 194 sq ft
  • Sleeps 1
  • 1 Double Bed OR 1 Twin Bed

View all photos for Triple Room

Room

Triple Room

  • 377 sq ft
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Standard Double or Twin Room

Room

Standard Double or Twin Room

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Single Room

Room

Standard Single Room

  • 161 sq ft
  • Sleeps 1
  • 1 Double Bed OR 1 Twin Bed

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About the neighborhood

Located on a river, Kastens Hotel is in Stadtbezirk 3 neighborhood and is connected to a shopping center. Travelers who have shopping on the agenda can visit Konigsallee and Düsseldorf Christmas Market. Looking to enjoy an event or a game? See what's going on at Merkur Spiel-Arena or PSD Bank Dome. Spend some time exploring the area's activities, including skiing. Visit our Düsseldorf travel guide
Map
Juergensplatz 52, Düsseldorf, NW, 40219

What's nearby

  • A modern building with colorful sculptures of people climbing and dancing on its facade.
    Marina Düsseldorf
    7 min walk - 0.7 km
  • A tall tower with a blue glass dome against a clear blue sky.
    Rhine Tower
    7 min walk - 0.7 km
  • A modern urban plaza with curved buildings, outdoor seating, and people socializing.
    Konigsallee
    11 min walk - 0.9 km
  • A snow-covered Christmas tree with ornaments in front of a historic building with a clock tower.
    Düsseldorf Christmas Market
    16 min walk - 1.4 km
  • A historic building with a statue of a horse and rider, a clock tower, and a well-lit entrance.
    Marktplatz
    16 min walk - 1.4 km

Getting around

  • Polizeipräsidium Tram Stop
    1 min walk
  • Düsseldorf Volksgarten Station
    3 min drive
  • Düsseldorf Intl. Airport (DUS)
    25 min drive

Restaurants

  • Stadtstrand
    8 min walk
  • Brew
    9 min walk
  • Frida
    7 min walk
  • Greentrees
    5 min walk
  • KIT Café
    7 min walk

About this property

Kastens Hotel

  • Hotel near Konigsallee
  • Close to Düsseldorf Christmas Market and Rhine Promenade, Kastens Hotel provides a free breakfast buffet, a garden, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a bar and conference space.
  • You'll also enjoy the following perks during your stay:
    • Free self parking
    • Express check-out, express check-in, and an elevator
    • Free newspapers, concierge services, and 1 meeting room
  • Room features
  • All guestrooms are individually furnished, and boast comforts such as premium bedding and laptop-friendly workspaces, in addition to perks like free WiFi and separate sitting areas.
  • Extra amenities include:
    • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
    • Bathrooms with tubs or showers and free toiletries
    • 28-inch flat-screen TVs with cable channels
    • Wardrobes/closets, separate sitting areas, and free infant beds

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 20 per day)
  • Street parking available
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • Coffee and tea in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 323 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On a river

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Built in 1985
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 28-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 6 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 35.0 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 21 nights. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: EUR 20 per day
  • Pet fee: EUR 6 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Kastens Hotel pet-friendly?

Yes, this property allows cats and dogs (limit 1 total). There's a fee of EUR 6 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Kastens Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Kastens Hotel?

Check-out is at noon.

Where is Kastens Hotel located?

Located in Stadtbezirk 3, this hotel is within a 15-minute walk of Roncalli's Apollo Variety Theatre and Konigsallee. Düsseldorf Christmas Market and Rhine Promenade are also within 1 mi (2 km). Polizeipräsidium Tram Stop is only a 2-minute walk and Landtag - Kniebrücke Tram Stop is 4 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Kastens Hotel Reviews

7.6

Good

7.8

Cleanliness

7.6

Location

8.0

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 81 out of 431 reviews
Rating 8 - Good. 204 out of 431 reviews
Rating 6 - Okay. 95 out of 431 reviews
Rating 4 - Poor. 41 out of 431 reviews
Rating 2 - Terrible. 10 out of 431 reviews

Reviews

Verified review

6/10 Okay

Ruime kamer, hotel consequent met nogal aparte smaak ingericht, ontbijt was heel matig. Zelfs geen fatsoenlijk brood. Maar gezien de prijs, geen klagen.
Stayed 3 nights in Oct 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
This is a nice old fashioned hotel. The location is great and the people are friendly
Stayed 6 nights in Oct 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar magnífico para quedarse y disfrutar la ciudad, todo lo puedes hacer caminando o utilizando los servicios de transporté, todo muy accesible
Stayed 4 nights in Oct 2021
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

車ではオススメしません。

従業員の休憩場の近くだったのか、外出するたびにタバコの匂いがしたり、一晩人の声でゆっくりできませんでした。 駐車も近くの敷地外で有料でしたが、混み合いやすい場所なので苦労しました。
Stayed 1 night in Sep 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Gutes Preis Leistungsverhältnis.

Gutes Preis Leistungsverhältnis. Mittlerer Standard
Stayed 1 night in Sep 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kurztripp

Waren schon mehrmals für einen Kurztripp da. Für uns mit Fußweg zur Promenade und City mit 15 Min. ok.
Stayed 1 night in Aug 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die zentrale Lage zur Innenstadt ist super. Das Preis-Leistungsverhältnis ist spitze.
Stayed 1 night in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness
Al good
Stayed 1 night in Jun 2021
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Zimmerpreis wäre bei kurzfristiger Buchung nur die Hälfte
Stayed 1 night in Mar 2020
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Не учли спальное место для ребенка 7 лет

Оформляли на вашем сайте проживания для семьи двое взрослых и один ребёнок 7 лет, и пришло подтверждение на такое количество людей проживание, при заезде в отель оказалось ни кто не знает что насбуде трое и никто ни чего не предпринял,
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10min wandelen naar het centrum. Heel vriendelijk personeel. Ruime kamers.
Stayed 1 night in Feb 2020
Verified review

6/10 Okay

Disliked: Property conditions & facilities
Das Zimmer ist sehr in die Jahre gekommen. Bad/Dusche müsste unbedingt erneuert werden
Stayed 2 nights in Jan 2020
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Die Zimmer und insbesondere die Betten sind sehr klein und leider auch unbequem. Der Schallschutz gegen Lärm von draußen ist gut, aber leider hört man was in den anderen Zimmern passiert und wenn dort geduscht wird. Wir haben aufgrund der Lage gebucht und hatten leider keine große Auswahl.
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Our room wasnt ready for us at 3pm as specified. Staff friendly. Empty wrappers in minibar and mouldy bathroom. Breakfast ok but doesnt get restocked
Stayed 2 nights in Dec 2019
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Good position- close to the tower and river and within 20 minute walk of the old town. Negatives- the room we were offered stank of smoke. The second room also smelt heavily of smoke. The 3rd room offered was much smaller but was odour free. We asked for a refund but was refused.
Stayed 3 nights in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

God value for pengene

Fint hotel, som ligger dejlig centralt. Meget value for pengene. Ok morgenmad.
Stayed 3 nights in Oct 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

Hotel mit gutem Preis / Leistungs Verhältnis

Das Hotel befindet sich in guter Lage in der Nähe zum Rheinufer, der Altstadt und der "Kö". Das Zimmer war sauber und ausreichend groß, mich persönlich stört allerdings der Teppichboden, finde das unhygienisch. Parkplatz (Apollo) ist in der Nähe, kostet allerdings 20,00 €/Tag!! Ob es andere Möglichkeiten in der Nähe gibt kann ich nicht sagen.
Stayed 1 night in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Good room, poor breakfast and dirty restaurant.

The room was good, a very comfortable bed, clean and fresh. Nice receptionists and cleaning staff. Nice lobby with the possibility of free coffee and tea around the clock. Everything was good except the breakfast buffet and the person who worked there. There was only one person who worked there, a guy with a ring in his ear and he simply couldn't get out of the guests' dishes from the tables and refill with clean dishes and refill food in the buffet. It was total disaster there and the guy who worked there had zero control over how it works in a restaurant. Guests were allowed to sit at tables with undisclosed dishes from previous breakfast guests. So all tables were full of old undisclosed dishes and leftovers from other hotel guests who have been there and eaten breakfast. I have never before in my entire life visited a more dirty restaurant and I also got sick after every breakfast in their restaurant. In addition, most things were over at the buffet and he did not fill up with much more food and drink and there was a long time to close and more and more hotel guests came to the breakfast buffet. Most of the guests were angry with the guy who worked in the restaurant. He picked up a glass here and a glass there but he never popped off an entire table during the days I was there and I sat there for about 30 minutes every morning. Otherwise the hotel was good, but I do not agree that it is a 4 star hotel. The Sheraton is 5 star and there is a big difference.
Stayed 3 nights in Sep 2019
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
nedslitt hotell, dette er ikke 4 stjerners. Dårlig frokost.
Stayed 2 nights in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for exploring the city. Good breakfast buffet. No facility in room for tea/coffee making.
Stayed 3 nights in Aug 2019
Verified review

6/10 Okay

Liked: Staff & service, room comfort
Disliked: Cleanliness

God beliggenhed. Ældre hotel

God beliggenhed i forhold til både Altstadt og MediaHafen. Vi kom efter en periode med høje temperaturen. Hotellet har ikke A/C, hvorfor der var meget varmet. Hotellet ligger dog ik stille gade og vi kunne have åbent vindue til kl. 06:00, hvor byen vågnede OK morgenmad. Et ældre hotel, hvor man også kunne bruge lidt mere tid på rengøring.
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent hotel, with a unique and quirky character. Excellent service from the staff, lovely rooms, and good breakfast. Location is slightly out of the way, but well located for the Mediahafen. We were visiting for the Rheinkirmes, and for that the location is very convenient.
Stayed 2 nights in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good choice not far from train station

Nice hotel with good breakfast buffet and large room. The shower was good and plenty of towels.
Stayed 1 night in Jun 2019
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Far too hot

I had room 620, which is the one in the pictures with the large windows. Which is on the top floor and directly faces the sun all afternoon and evening. The room has no air conditioning and no air flow. The curtains do not fit and do not block the sun. It was like a sauna. I asked for a fan and was told there was not one. Too hot to sleep until after 1am, then sun streaming in through the badly fitting curtains at 5 to wake you up again. A terrible stay and a place not to ever go back to.
Stayed 1 night in Jun 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Camera spaziosa e pulita,colazione buona,peccato non abbia parcheggi auto riservati
Stayed 2 nights in Jun 2019