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花園之家飯店的評分

3 out of 5
花園之家飯店
Framwellgate Peth, Durham, England

評論

8.2

非常好

10 分，有夠讚；204 則評論中有 64 則" "
8 分，不錯哦；204 則評論中有 100 則" "
6 分，一般般；204 則評論中有 31 則" "
4 分，不太好；204 則評論中有 8 則" "
2 分，很糟糕；204 則評論中有 1 則" "

8.4/10

整潔度

8.6/10

員工素質

8.0/10

設施服務

7.6/10

住宿環境和硬體

7.0/10

環保程度

評論

10/10 有夠讚

Io Pan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
超值
友善，房間寬闊，設備齊全，早餐豐富。
於 2018 年 9 月住了 6 晚

10/10 有夠讚

真實旅客

喜歡：整潔度和員工素質
於 2018 年 8 月住了 1 晚

8/10 不錯哦

Kin Ming

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Working Staff there are all friendly.
home feeling with warmth and relax.

8/10 不錯哦

Kevin

於 2022 年 1 月住了 1 晚

10/10 有夠讚

Chirag

於 2021 年 9 月住了 1 晚

8/10 不錯哦

Chris

喜歡：整潔度和員工素質
於 2021 年 12 月住了 2 晚

6/10 一般般

Keith

喜歡：員工素質
不喜歡：住宿環境和硬體
Redecoration
In need of redecoration. Wallpaper loose in bathroom noisy plumbing
於 2021 年 11 月住了 1 晚

8/10 不錯哦

Maj-Britt

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Dejlig oplevelse
Dejligt at sådanne steder stadig eksisterer og alt ikke er blevet revet ned og erstattet af anonyme hotelkæder. Vi havde et perfekt ophold med hyggeligt værelse, god pub mad og hyggelig stemning og ikke mindst venlig, imødekommende betjening fra start til slut. Tusind tak
於 2021 年 11 月住了 1 晚

10/10 有夠讚

Sharon

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect for Durham visit
Brilliant weekend in Durham and this was a perfect place to stay. Far enough from the center to be too noisy but close enough to walk to the city centre and also the railway station. The rooms were very clean, the beds comfy and the staff were extremely helpful and friendly
於 2021 年 11 月住了 2 晚

2/10 很糟糕

Rachel

於 2021 年 11 月住了 1 晚

6/10 一般般

Charles

不喜歡：員工素質
No food available,all of the draught beers were not available,the Inn closed at 10pm
於 2021 年 10 月住了 1 晚

8/10 不錯哦

Valerie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Had to change room bathroom not up to scratch
於 2021 年 10 月住了 4 晚

8/10 不錯哦

James

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Al
於 2021 年 10 月住了 1 晚
Linda 於 2021年10月19日回覆
Thanks for staying with us. We appreciate your feedback!

6/10 一般般

Joanne

喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
Good location, great staff
Great staff, professional and friendly. Good location, walking distance into town. The accommodation was clean but is very tired, needs a complete overhaul. The first room we were given didn't have a shower, the staff were good enough to swap our room with out question, however the shower in that room was very, very poor. Toilet made a loud noise when flushing, think its fair to say the accommodation needs re plumbing! Again although clean, carpets frayed, furniture tired. Upgraded mattress definitely needed.
於 2021 年 10 月住了 2 晚

6/10 一般般

Ian

喜歡：整潔度和員工素質
Dated. Give it a pass if I were you.
Not great. Failed on three counts. 1 -No working WIFI 2- Arrived at 18:00 on sunday evening. No food available. Bar was closing soon after. 3- room very dated. No temp control in room. Will not be revisiting or recommending.
於 2021 年 10 月住了 1 晚

8/10 不錯哦

Richard

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 9 月住了 1 晚
Linda 於 2021年9月13日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

Arlene

家庭旅遊
喜歡：員工素質和住宿環境和硬體
Generally a satisfactory place to stay. Clean, though not sure room carpet vacuumed regularly. Mattress was the worst part! Not sure it was a regular mattress. Felt like boards & slats were penetrating through to our bodies. But know covid pandemic has hurt business & not a lot of extra money to spend on updates. Very friendly. Miss the breakfast. Would stay again.
於 2021 年 8 月住了 18 晚

8/10 不錯哦

Sarah

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Really friendly staff and comforta le and quiet to sleep. Only problem was that the pressure in the shower was poor but i imagine theyll sort that at some point.
於 2021 年 8 月住了 2 晚

6/10 一般般

Michelle

不喜歡：客房舒適度
Basic
Basic accommodation.
於 2021 年 8 月住了 1 晚

10/10 有夠讚

Hugh

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good times
We were met by the owner and we had a great chat on arrival. Really friendly and welcoming. We will definitely come again, if they’ll have us? 😉
於 2021 年 8 月住了 1 晚
Linda 於 2021年8月16日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

HARRIS

商務旅客
喜歡：整潔度、員工素質和客房舒適度
於 2021 年 8 月住了 1 晚
Linda 於 2021年8月16日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

jess

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 8 月住了 2 晚

4/10 不太好

Sheila

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Oh dear me .
I’m afraid to say in spite of the lovely lady who checked me in being super friendly, the Garden house Inn is more like the garden shed. Clearly they are having staffing problems and the entire place was in gloomy dismal darkness apart from the bedrooms being occupied. It’s in a very poor state of repair, in desperate need of decorating & most of all needs a thorough deep clean. You will see from the wall of the bathroom where dirty hands have lent across the bath to steady the person clambering into the shower. The shower is generally grubby, the shelves in the wardrobe just horrible and the paintwork on the window sill non existent. I was handed a small piece of wood to jam one window open and I used the waste bin to open the other one as neither window would stay open and it was an extremely hot evening. This should not have cost £85, more like £45 and that is purely due to the convenience of being within walking distance of the city centre .
Dirty handmarks on the wall as you climb in to use the shower
Grubby shower
Ughie inside of the wardrobe. I certainly wouldn’t put my clothes in here
Appalling state of the radiator .
於 2021 年 7 月住了 1 晚

6/10 一般般

Terry

不喜歡：住宿環境和硬體和客房舒適度
於 2021 年 7 月住了 2 晚
Linda 於 2021年7月19日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

Thomas

Nice Inn with a pizzaria in the other end, lovely wood fired oven
於 2021 年 7 月住了 1 晚
Linda 於 2021年7月19日回覆
Thanks for staying with us. We appreciate your feedback!

4/10 不太好

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Maybe once nice - but not now!
This is a poor hotel. It may once have been OK, but is now very tired. There are many issues with this place and few if any positives. 1) Parking. Much of the parking area has been given over to outside tables. When we arrived, two cars were parked that effectively used the whole car park. I parked on the road outside, which because it was after 2pm on Saturday, was free. At other times this is chargeable 2) The initial impressions are very mixed. There is no reception area, you have to go to the bar. The staff are friendly and helpful. BUT no one was wear masks. We were then told that although Breakfast is usually included, due to COVID this wasn't possible. There was no reduction in the room rate. It seems strange that an establishment should be able not to provide breakfast as a result of COVID, but on the other hand treat it so casually that none of the staff were masks. 3) The room was not large, but big enough. Although the bed linen, and towels were clean, the rest of the room wasn't. In particular, the handles of everything, doors, drawers etc, were extremely grimy. 4) The bathroom was the worst part of the room. In our bathroom, the shower fitting over the bath had been removed and blanked off - so no shower. The bath itself was old and the enamal had come off in several places and the bath panel was badly cracked. The toilet brush was disgusting. I wanted to raise my issues, but the next morning the only person I could find was the cleaner. We wont be back
於 2021 年 7 月住了 1 晚

6/10 一般般

Timothy

喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
於 2021 年 7 月住了 1 晚
Linda 於 2021年7月12日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

真實旅客

於 2021 年 7 月住了 1 晚

6/10 一般般

Thomas

家庭旅遊
喜歡：整潔度和員工素質
於 2021 年 7 月住了 2 晚
Linda 於 2021年7月12日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Parking was a little hit and miss as there were only 4 parking spaces, however, we were lucky each time we moved the car to get back in. The shower in the family room only trickles, but the water is red hot. Only coffee in the room, no teabags. Clean & tidy room and staff very pleasant
於 2021 年 6 月住了 2 晚
Linda 於 2021年6月28日回覆
Thanks for staying with us. We appreciate your feedback! Apologies for no tea bags that must have been an oversight

8/10 不錯哦

Fergal

喜歡：整潔度和員工素質
Weekend in Durham
Located near the train station and a pleasant walk into the city, the Garden Room Inn is idealy placed for a short break or business travel. We enjoyed a lovely welcome on arrival and found the room to be clean and functional, that said, it would benefit from investment in a new mattress and upgrading the decor. The bathroom was clean but the loo made a loud noise when flyshed but the shower was excellent with good pressure. We returned to the hotel in the afternoon of our stay as the city was busy because of the bank holiday: we sat in the lovely garden space and enjoyed excellent food (amazing pizza's) and premium beers served by friendly staff who couldn't do enough for us.
於 2021 年 5 月住了 2 晚
Linda 於 2021年6月28日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

Ian

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Quick visit
5 mins walk from railway station, good location, comfortable room and was clean with helpful staff
於 2021 年 6 月住了 1 晚
Linda 於 2021年6月28日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

Simon

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
University overnight stay
Overall we were happy with our stay. Room was good size and clean. Staff friendly and the pub was nice. The only negative point was the shower. It was either cold or extremely hot, and it wasn’t anywhere near powerful enough and the mixer tap leaked everywhere making the bathroom floor wet.
於 2021 年 5 月住了 1 晚
Linda 於 2021年6月28日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

Arthur

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Durham City
Good small pub hotel not too far from town. Could do with a make over to improve stand of the room.
於 2020 年 9 月住了 2 晚
Linda 於 2020年9月23日回覆
Thanks for staying with us. We appreciate your feedback!

6/10 一般般

Joanne，West Yorkshire

情侶出遊
喜歡：整潔度、員工素質和設施服務
On the whole the staff were very hospitable but the room needs some updating in order to make the accommodation more comfortable. The bathroom espically needs an overhaul for a good overall stay.
於 2020 年 9 月住了 1 晚
Linda 於 2020年9月16日回覆
Thanks for staying with us. We appreciate your feedback

10/10 有夠讚

John

喜歡：整潔度、員工素質和客房舒適度
Friendly staff and perfect for our stay
於 2020 年 8 月住了 1 晚
Linda 於 2020年8月4日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Emma

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 3 月住了 1 晚
Linda 於 2020年3月17日回覆
Thanks for staying with us. We appreciate your feedback!

4/10 不太好

Marilyn，Durham

情侶出遊, 商務旅客
喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
The breakfast was good, the staff were really nice and helpful, the room was clean. However, the room was classed as a superior room.......my room was NOT superior. It was more like a standard to basic room. Bathroom ...the bathroom was dated especially the shower. Every time you flushed the toilet there was a lot of noise coming from the plumbing. The furniture in the bedroom was hand painted, poor mattress and cushion on the bed was frayed. I have never complained about a room before but sorry I expected more for a superior room.
於 2020 年 3 月住了 1 晚

8/10 不錯哦

Neil

商務旅客
喜歡：整潔度和客房舒適度
於 2020 年 3 月住了 1 晚
Linda 於 2020年3月17日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

d

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely helpful staff, comfortable and very clean room and excellent food.
於 2020 年 2 月住了 1 晚
Linda 於 2020年2月27日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Location was very good for Durham city just a walk away, and the fact you could come back and have a lovely meal enjoyed my stay.
於 2020 年 2 月住了 2 晚
Linda 於 2020年2月13日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Just good. Can't elaborate on this concise to your questionnaire requiring many words
於 2020 年 2 月住了 1 晚
Linda 於 2020年2月13日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Thomas

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 3 晚
Linda 於 2020年2月13日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

真實旅客

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We liked the proximity of the property to Durham only a 10 minute walk.The room was very clean and the staff excellent,The breakfast was huge and very tasty.The only quibble for me was the bed not to my taste but saying that would stay again
於 2020 年 1 月住了 1 晚
Linda 於 2020年1月23日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Nicola

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely hotel
Convenient family fun hotel, lovely place. Really nice stay with helpful and friendly stuff - made anice hotel into a fantastic one. The food was lovely and all made fresh on the premesis
於 2020 年 1 月住了 2 晚
Linda 於 2020年1月13日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Nicola

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel- great food and friendly service
This hotel was really nice we had a comfortable good stay. However the food was amazing! We didn't expect such reasonably priced home made food to be available - fantastic find!
於 2020 年 1 月住了 2 晚
Linda 於 2020年1月13日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We stayed here over the New Year's Eve period for three days. The Garden House Inn was very easy to find, had lots of parking and was a very short walk in to town. In fact, the station was so close the two of us day tripped to Newcastle for less than £13. We ate here on two of the evenings and were very happy with the qaulity and price of the food. There was a varied menu, which even helped set us on our way for Veganuary. There were three options for breakfast and it seemed more about quality than mass selection. The staff went out of their way to make sure that we were comfortable, especially the waiting staff who squeezed us in for dinner on New Year's Eve. We would recommend this place.
於 2019 年 12 月住了 3 晚
Linda 於 2020年1月6日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
Brrrrr!
This hotel is located approx 15 mins walk from Durham City centre. First impressions were that it was a warm and cosy place but the room was actually quite chilly despite the radiator being on. The conservatory dining room was closed due to a problem with the heating but we had dinner in the bar where there was an open fire. The food was excellent although breakfast the next day was uninspiring (we had continental). It has its own car park but it was full when we arrived at around 4pm so we parked on a meter across the road. The room was clean, plenty of hot water and towels. Probably wouldn't stay again.
於 2019 年 11 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable room in friendly inn. Great location for City Centre and Station.
於 2019 年 11 月住了 1 晚
Linda 於 2019年11月11日回覆
Thanks for staying with us. We appreciate your feedback!

4/10 不太好

真實旅客

不喜歡：整潔度和住宿環境和硬體
Rooms very poor and dirty, wallpaper hanging off the wall in bathroom
於 2019 年 11 月住了 1 晚