The staff was so friendly and always greeted us, which was lovely. The included continental breakfast included was light (fruit, toast or bagel and beverages) but quite good. I can only give 3 stars overall however due to value- rate paid versus quality of product- and Wi-Fi issues. The main problem was Wi-Fi, as it is listed on the property’s booking site and I also called before booking to confirm since we needed to work a full day from the hotel including video calls that required privacy. I was told Starlink was available specifically in the rooms so we booked at a hefty price tag. Unfortunately, we discovered internet was not accessible in the rooms (networks displayed but would not connect), and it was only able to connect in the lobby area (and we were in a room quite close to the lobby). We had issues with the Wi-Fi dropping out intermittently but managed through. We heard another guest complaining about no Wi-Fi, so I know it was not just our devices or room. We ended up working and taking calls & meetings from the lobby/restaurant area, which I hated doing with other guests around & possibly disturbing them. While the room was very spacious and tropical, the appliances and plumbing fixtures were extremely old. The flow from the shower head was barely a trickle & the hair dryer was equally low pressure. Clearly repairs & additions had been made in certain areas with plywood and not expertly done. I expected more when paying equal to a premium or luxury US hotel.
