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Reviews of The Landmark Hotel and Leisure Club

4 out of 5
The Landmark Hotel and Leisure Club
Kingsway West, Invergowrie, Dundee, Scotland

Reviews

8.4

Very Good

Rating 10 - Excellent. 409 out of 878 reviews" "
Rating 8 - Good. 309 out of 878 reviews" "
Rating 6 - Okay. 96 out of 878 reviews" "
Rating 4 - Poor. 40 out of 878 reviews" "
Rating 2 - Terrible. 24 out of 878 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The history of the property
Stayed 2 nights in May 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Karl

Stayed 1 night in Apr 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities
Close to Dundee but not in the city center. Includes free parking, wifi and has a pool and gym that are nice. There is a bar and restaurant as well. Staff are very nice. Overall a nice hotel for a night or two but could use a bit more attention to detail (TV not working, radiator making noise all night, shower head issue).
Stayed 1 night in Apr 2024

10/10 Excellent

Leister

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and facilities are very good especially for the cost.
Stayed 1 night in Apr 2024

6/10 Okay

James

Stayed 1 night in Apr 2024

6/10 Okay

Anne

Liked: Staff & service
Stayed 2 nights in Apr 2024

2/10 Terrible

Neil

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At check in I waited over 5 min while receptionist was on the phone without even acknowledging my presence, happy to wait just don’t ignore the fact that someone is stood there. Big long black hairs in the bath, carpet all stained and clearly hadn’t been hoovered with any effort or cleaned recently. Mattress was comfy and shower had plenty of power although the temperature restrictor was missing so just as well it was an adult using it not a child who could could get a really nasty scald. Overall Iv stayed in better premier inn or travel lodge so not worth the extra money.
Stayed 1 night in Apr 2024

4/10 Poor

Olga

Traveled with family and small children
Stayed 2 nights in Apr 2024

10/10 Excellent

Emilia-Alexandra

Stayed 2 nights in Apr 2024

6/10 Okay

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Some areas of the property are looking tired
Stayed 1 night in Mar 2024
Response from Daniel on 2024/4/5
Thank you for your review, we hope you enjoyed your stay. We have maintenance and redecorations planned for the near future to address the overall look of the hotel and hopefully improve the style of the hotel.

6/10 Okay

James

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Tv didn’t work, got moved, short staffed in bar
Stayed 1 night in Mar 2024
Response from Daniel on 2024/3/31
Thank you for your review. We are always trying to improve the quality of our services and fix any issues that may be present. As such we always appreciate any feedback we receive and will work to improve the areas you have highlighted.

10/10 Excellent

Nikolett

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place , lovely staff , comfortable bed ,awesome relaxing for families and couples with a clean swimming pool and gym . Definitely we coming back .
Stayed 1 night in Mar 2024
Response from Daniel on 2024/3/20
Thank you for your kind review. We are happy you were satisfied with your stay and appreciate you taking the time to leave us some feedback.

8/10 Good

Tatjana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Daniel on 2024/3/20
Thank you for your review. We appreciate you taking the time to leave us some feedback. We hope to see you again in the future.

8/10 Good

Sharon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Nice place to stay when working in the area
Stayed 2 nights in Feb 2024
Response from Daniel on 2024/3/20
Thank you for your review. We appreciate you taking the time to leave us some feedback. We hope to see you again in the future.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely be return customers
Super weekend break such a nice atmosphere Staff were lovely from check in to check out. They have clearly appointed well or invested in excellent customer service training. Breakfast was great value lots of choices.
Stayed 2 nights in Feb 2024
Response from Daniel on 2024/3/20
Thank you for your review. We appreciate you taking the time to leave us some feedback. We pride our selves on our customer service and always strive to make your stay Memorial and enjoyable. We hope to see you again in the future.

4/10 Poor

Anita

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
1 night, first time
Good bits- room modern and clean. Good price when booked in advance. No issues parking. Bad bits- 25mins at reception to check in (one receptionist, client in front, booking lost), restaurant decor dull and needs update and no service after waiting 15mins so left. Friend ordered Prosecco to room but no sign, desk staff unable to check/confirm/refund.
Stayed 1 night in Jan 2024
Response from Daniel on 2024/3/20
Thank you for your review. We appreciate you taking the time to leave us some feedback. We are sorry that you did not have a smooth check in or dining experience. We have been working with reduced staff numbers, with has unfortunately impacted our normally high standards. We are currently working on improving our staffing levels and as such getting our standards back up to where they were.

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jan 2024
Response from Daniel on 2024/3/20
Thank you for your review. We appreciate you taking the time to leave us some feedback. We hope to see you again in the future.

8/10 Good

Alasdair

Liked: Cleanliness, room comfort
:)
We had a lovely time!
Stayed 1 night in Jan 2024
Response from Daniel on 2024/3/20
Thank you for your review. We appreciate you taking the time to leave us some feedback. We hope to see you again in the future.

4/10 Poor

Adam

Stayed 1 night in Jan 2024
Response from Daniel on 2024/3/20
Thank you for your review. We appreciate you taking the time to leave us some feedback. We are sorry you were not fully satisfied with your stay. Please feel welcome to get in touch and let us know how we could improve in the future. We are always trying to improve and will welcome any advice or feedback.

10/10 Excellent

Fiona

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location from main road. Friendly staff.
Stayed 1 night in Jan 2024
Response from Daniel on 2024/3/20
Thank you for your review. We appreciate you taking the time to leave us some feedback. We hope to see you again in the future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Had a lovely weekend stay. Room was spotlessly clean. Beds were very comfortable. The staff were all extremely pleasant and helpful. A particular mention goes to Louisa in the breakfast room, she was very attentive to not just ours but all guests and went out of her way to ensure breakfast was a pleasant experience. Also to Andy and Alison in the Maze bar and restaurant who were also very friendly and provided a service where nothing was too much trouble. Would definitely return.
Stayed 2 nights in Jan 2024

10/10 Excellent

megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely will be back
We have visited the pool before but stayed this time and it was absolutely amazing! We had a great time! The room was upto date and very clean. We had breakfast, food was great and there was loads of options. Pool was great as usual and the blonde girl that was working at the pool side went above and beyond to help us. She’s a credit to the hotel. Would definitely recommend and we will now be booking once a month to stay!
Stayed 1 night in Jan 2024

10/10 Excellent

Fiona

Stayed 1 night in Dec 2023

10/10 Excellent

Ellen frances

Stayed 2 nights in Dec 2023

8/10 Good

rona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit
Overnight stay to visit family, very handy, would use again and use the facilities next time.
Stayed 1 night in Dec 2023

8/10 Good

Sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Robert

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed here as a stop over from a night out The rooms are in need of a SERIOUS revamp Cracks in walls, windows let in draughts and don't stop any noise so we had to put up with there disco until it finished. so if staying here don't think about getting a decent nights sleep The breakfast was ok enough choices for everyone except hot foot is right beside Aircon blower so food is a little cold We told the staff member who really didn't seem to bothered by it so we left it at that You would probably pay less money for a better standard room and warmer food in a cheaper hotel
Stayed 1 night in Dec 2023

2/10 Terrible

Helene

Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Lynda

Stayed 1 night in Nov 2023

4/10 Poor

Gareth

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was no clean, bathroom shower curtain smelt, overall cleaning needs to be improved,friendly service in the bar, but waiting for 10 minutes for a receptionist to appear to check in
Stayed 1 night in Nov 2023

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good swimming pool and sauna
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Steve

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
nice hotel - poor service at dinner
hotel is nice, bed was comfy, room was clean. i must say i don't often bother leaving reviews as i stay away every week and it becomes a chore. so unless very good or very bad i don't bother. this hotel is nice, a little worn, but clean and good value. i have to say the food was very nice when it came, but the service imo was poor. i ordered pate to start. came with no cutlery so had to wait 2 mins for that., the pate was nice, and a good portion, but you get two small triangles of toast and you are left with a large portion of pate with no toast to put it on, surley the toast is the cheapest part of the meal? how about giving your customers at least one slice of bread? maybe even two? i ordered fish and chips, very nice food, but again delivered with no cutlery and i had to wait two minutes for them to bring me a knife and fork. i asked for salt, vinegar and tartar source. i got the salt but the others came at the end of the meal. ?? just poor really. the staff seemed nice to be fair just very inneficient and you dont want to be kept waiting for cutlery etc when the meal is served in front of you, my advice - put the cutlery out first !!
Stayed 1 night in Oct 2023

10/10 Excellent

Adrian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay
Good
Stayed 3 nights in Oct 2023

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff service in all areas of the hotel. Comfortable bed and room cleaned daily. Breakfast excellent. Spa facilities good however sauna out of order at the time of our stay. Would use hotel again. 👍
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
All you need for a break away
Nice hotel with all you need for a stay away. Pool quite compact however nice to have a swim when on holiday. Breakfast had a good selection and pleasant surroundings
Stayed 1 night in Oct 2023

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful, friendly staff.
Very comfortable beds and clean rooms. Breakfast is good but they seem to run short of yoghurts and granola. Would like the dinner menu to have more variety or to be changed every night. Staff are a credit to the hotel and are helpful and friendly at all times.
Stayed 4 nights in Oct 2023

8/10 Good

Elizabeth

Stayed 1 night in Oct 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service
Could be better
Nice hotel & location. The room was a wee bit tired with the net privacy curtains not the greatest & coming down at one side & the curtain was a bit stained as was bed post. We had to keep window closed mostly fue to smokers standing nearby talking smoking etc. This is one thing the hotel need to do is move smokers away from entrance of hotel. As a non smoker it wasn’t great walking through or being in a room their smoke drifted into
Stayed 2 nights in Oct 2023

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful buildings, decor good. Bed/pillows comfortable...lamps all working in bedroom. Bedroom spacious. Shower lovely and hot. Pool and leisure facilities available although we did not use them. Free parking handy.Brrakfast was good and lots of choice. Staff helpful.
Stayed 2 nights in Sep 2023

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023