I was extremely disappointed with the lack of communication before our trip. I received no check-in information at all, despite messaging both the Expedia chat and the phone number provided on the booking. I received no response from either.
When we arrived, I still had not received any information about how to access the accommodation. I called the number provided on the booking and spoke to a man who told me that he couldn’t find a booking under my name. He then suggested that I contact Expedia.
I ended up spending around 3 hours dealing with Expedia and £170 in phone charges trying to resolve the situation. Thankfully, Expedia eventually found us alternative accommodation, which was actually beautiful and somewhere I couldn’t fault.
However, the whole experience was incredibly stressful and frustrating. Arriving at your accommodation with no check-in information, being unable to get a response from the contact provided, and then having to spend hours and a significant amount of money sorting it out is simply not acceptable.
While I’m grateful that Expedia eventually found us somewhere lovely to stay, the original booking experience was extremely poor due to the lack of communication and organisation.