We booked 3 rooms in December for this hotel, looking at pool amenities available. When we got to the hotel we were told that they had given our rooms away, we checked in at 4pm, and there was nothing they could do but put us in a different hotel.
We were told it was an upgrade and despite looking it up and telling them that it absolute wasn’t they would not honor our booking.
Having no choice we went to the other hotel, the pool area had zero amenities, was full of dirty towels. We had to get our own loungers, umbrellas, and it took over an hour to get any drinks as there was very limited service.
We were offered dinner in the hotel but we didn’t travel to Dubrovnik to eat in the hotel.
All together a serious lack of respect from the Dubrovnik Palace. This was not the experience we expected or paid for. They should be ashamed of their behavior but they seriously just didn’t care.