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Reviews of Palazzo Versace Dubai

5 out of 5
Palazzo Versace Dubai
Jaddaf Waterfront, Dubai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 460 out of 606 reviews" "
Rating 8 - Good. 75 out of 606 reviews" "
Rating 6 - Okay. 36 out of 606 reviews" "
Rating 4 - Poor. 11 out of 606 reviews" "
Rating 2 - Terrible. 24 out of 606 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Payton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful experience!!!
Stayed 1 night in May 2024

10/10 Excellent

Oren, Kfar Saba

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the Versace design which is all over the place. High quality residence for higher class travelers.
Stayed 4 nights in May 2024

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, rooms are very well maintained and clean. The property has all the facilities you could need (restaurants, bars, spa, three pools, gym...). Good location within Dubai (10 mins from Airport/Dubai Mall)
Stayed 5 nights in May 2024
Response from Mansour Manager - Hotel Manager on 2024/5/10
Dear Ross,Thank you for rating Palazzo Versace Dubai on Expedia. We appreciate your comments and look forward to welcoming you again soon.Kind regards,Mansour MemarianHotel Manager

10/10 Excellent

Thomas, Accra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome reception.
Stayed 1 night in May 2024
Response from Mansour Manager - Hotel Manager on 2024/5/6
Dear Thomas,Thank you for rating Palazzo Versace Dubai on Expedia. We really appreciate your comments and look forward to welcoming you again soon.Kind regards,Mansour MemarianHotel Manager

6/10 Okay

khalid

Stayed 4 nights in Apr 2024
Response from Mansour Manager - Hotel Manager on 2024/5/10
Dear Khalid,Thank you for rating Palazzo Versace Dubai on Expedia. We look forward to welcoming you again soon.Kind regards,Mansour MemarianHotel Manager

6/10 Okay

Ramzi

Traveled with partner
Liked: Cleanliness, staff & service
Ok. I had never heard of this hotel prior to staying this stay. It was an overnight stay that was necessitated by the storm that shut down Dubai Airport. My wife knew or the hotel because it is a feature in a reality tv ahow called Dubai Bling. In any event, the lobby of the hotel is spectacular, as was the view from the upgraded room we got. It overlooked the Creek. Also, the staff was very friendly and helpful...but that is a standard in a 5* hotel in Dubai or anywhere in the Middle East, for that matter. Why did I give it a 3* having said what i just did? Well, the rooms were old. They have an old style. They felt old and felt like they needed to be upgraded. Dont get me wrong, they were clean. The room we were given was spacious and had a lovely Creek view. But it did not have that consistent feeling that is young, vibrant and fresh that characterises Dubai. We also happened to have dinner in the Italian restaurant in the hotel. Frankly, the restaurant decor was awful. The chairs were coated in what was undoubtedly rich curtain-style thick fabric in a kind of 1970s bad taste. For as fresh and impressive as the lobby looked, the rest of the hotel had that rundown look. It's not a property I would stay in again, Dubai Bling or not. I suppose its depth of character is consistent with the fickleness of that reality show.
Stayed 1 night in Apr 2024
Response from Mansour Manager - Hotel Manager on 2024/4/19
Dear Ramzi,Thank you for taking the time to rate us on Expedia. I note your comments about the need for refurbishment.We really appreciate all the feedback. Positive motivates us and improvement supports discussion and action when necessary, so thank you. We hope to have the opportunity to welcome you back soon.Sincerely,Mansour MemarianHotel Manager

10/10 Excellent

Elizabeth

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place was soo clean, smells amazing, nice and calm surroundings, respectful staff, simply the best. i will give them 7 stars.
Stayed 7 nights in Mar 2024
Response from Mansour Manager - Hotel Manager on 2024/4/9
Dear Elizabeth,Thank you for rating Palazzo Versace Dubai on Expedia. We really appreciate your comments and look forward to welcoming you again soon.Kind regards,Mansour MemarianHotel Manager

10/10 Excellent

Albert, Quincy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place amazing staff
Stayed 3 nights in Mar 2024
Response from Mansour Manager - Hotel Manager on 2024/4/9
Dear Albert,Thank you for rating Palazzo Versace Dubai on Expedia. We look forward to welcoming you again soon.Kind regards,Mansour MemarianHotel Manager

8/10 Good

Shahrokh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large with a large balcony. Everyone was so helpful and kind. Overall a nice hotel.
Stayed 4 nights in Mar 2024
Response from Mansour Manager - Hotel Manager on 2024/3/28
Dear Shahrokh,Thank you for rating Palazzo Versace Dubai on Expedia. We appreciate your comments and look forward to welcoming you again soon.Kind regards,Mansour MemarianHotel Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mansour Manager - Hotel Manager on 2024/4/9
Dear Maria,Thank you for rating Palazzo Versace Dubai on Expedia. We look forward to welcoming you again soon.Kind regards,Mansour MemarianHotel Manager

6/10 Okay

Nouf

Traveled with family
Liked: Cleanliness
You would expect to be truly spoiled for the price paid, but no. Both my check in and check out were delayed. Staff are not very welcoming also, but they are not rude. The rooms are clean but they are old and need renovation, and the decoration and design and colors of the property is gloomy. They do not pay attention to details, the breakfast restaurant had junk thrown to the side of the area, which is not very pleasing. All in all, not worth the price or stay.
Stayed 3 nights in Feb 2024
Response from Mansour Manager - Hotel Manager on 2024/3/4
Dear Nouf,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Rest assured your comments have been noted and corrective actions will be taken.We hope that we will have the opportunity to welcome you back again soon.Sincerely,Mansour MemarianHotel Manager

8/10 Good

mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel to spend weekend
Stayed 1 night in Feb 2024
Response from Mansour Manager - Hotel Manager on 2024/3/4
Dear Mohammad,Thank you for rating Palazzo Versace Dubai on Hotels.com. We appreciate your comments and look forward to welcoming you again soon.Kind regards,Mansour MemarianHotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fashion Grand Hotel in Dubai
Very fashion place, big rooms (with very fashion style), marble bathroom, nice car vallet service (free!), good restaurants, very close to airport and Dubai Mall/Burj Khalifa area. But nothing aroud, no beautiful view, quite expensive (but it is not the Burj Al Arab). Not having the beach is a real problem.
Stayed 3 nights in Feb 2024
Response from Mansour Memarian - Hotel Manager on 2024/2/13
Dear valued guest,Thank you for rating Palazzo Versace Dubai on Hotels.com. We appreciate your comments and look forward to welcoming you again soon.Sincerely,Mansour MemarianHotel Manager

10/10 Excellent

Omar

Stayed 4 nights in Feb 2024
Response from Mansour Memarian - Hotel Manager on 2024/2/12
Dear Omar,Thank you for rating Palazzo Versace Dubai on Hotels.com. We look forward to welcoming you again soon.Kind regards,Mansour MemarianHotel Manager

2/10 Terrible

Kamel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very unfriendly and unprofessional staff.
Stayed 6 nights in Jan 2024
Response from Mansour Memarian - Hotel Manager on 2024/2/6
Dear Kamel,Your review is the opposite to any kind of experience we wish to create for our guests. We will be in touch with you personally to discuss further and address your concerns.Sincerely,Mansour MemarianHotel Manager

10/10 Excellent

Chanmi

Traveled with family
Liked: Cleanliness, staff & service, amenities
We loved our stay here at Palazzo Versace and will definitely be back again!
Stayed 2 nights in Jan 2024
Response from Mansour Memarian - Hotel Manager on 2024/1/19
Dear Chanmi,Thank you so much for taking the time to rate us on Expedia. We really appreciate your comments which have been shared with our greater team. We look forward to welcoming you back again soon to Palazzo Versace Dubai.Kind regards,Mansour MemarianHotel Manager

10/10 Excellent

Wafaa

Stayed 2 nights in Dec 2023
Response from Mansour Memarian - Hotel Manager on 2024/1/19
Dear Wafaa,Thank you for the excellent rating for Palazzo Versace Dubai. We look forward to welcoming you again soon.Kind regards,Mansour MemarianHotel Manager

8/10 Good

Sonia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer care was top notch
Stayed 2 nights in Jan 2024
Response from Mansour Memarian - Hotel Manager on 2024/1/19
Dear Sonia,Thank you so much for taking the time to rate us on Expedia. We really appreciate your comments which have been shared with our greater team. We look forward to welcoming you back again soon to Palazzo Versace Dubai.Kind regards,Mansour MemarianHotel Manager

6/10 Okay

Gamze

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa staff need to work on their attitude!
My stay at the Palazzo Versace hotel was marred by disappointment due to the behavior of the spa staff. Despite previous complaints, there was no improvement. I requested a late checkout, and they granted an additional 1.5 hours, but the spa personnel were unfriendly. After checking out, my request to use the spa facilities was denied, and the communication could have been more courteous. When I sought to meet with the manager, I was told they were in a meeting without a specific end time. Despite waiting for 1.5 hours in the lobby, there was no response. There seems to be a lack of appreciation once you leave the hotel. However, the Italian restaurant, Vanitas, was excellent, with superb food quality and professional staff. The room was comfortable, and the housekeeping staff were polite. The doormen were also courteous. Unfortunately, I was disappointed when they didn't allow me to use the spa at the end of the day. Nevertheless, I appreciate the positive experiences from the deserving staff.
Stayed 1 night in Jan 2024
Response from Mansour Memarian - Hotel Manager on 2024/1/19
Dear Gamze,Thank you for taking the time to share your experience on Hotels.com.We are pleased that you liked the food and service at Vanitas, the room and that you found the doormen and housekeeping to be courteous. At the same time, we are concerned to read about the shortfalls in service during your stay. We always value feedback that we receive from our guests and look at it as an opportunity to improve our facilities and services, and as such take them very seriously. We have noted your comments regarding the spa staff; rest assured this is not the behavior we select and coach our team members on. The matter has been strongly addressed as this is the opposite to the kind of experience we wish to create for our guests. We do hope that this will not deter you from visiting Palazzo Versace Dubai and that we will have the opportunity to welcome you again in the future.Sincerely,Mansour MemarianHotel Manager

6/10 Okay

Vivek

Traveled with family
Liked: Cleanliness, amenities
There were several issues with the stay despite rated as 5 star hotel. The mattress was supposed to be king size 1 piece but we got two twin beds conjoined. Despite explaining to front reception that we are unable to sleep nothing happened for a day so we could not sleep for 2 days. Then, we called house keeping service who understood and was courteous and changed the mattress to 1 piece. Yet the quality of mattress and pillows were subpar. We did not get good sleep here at all. Due to a spa appointment at the hotel after checkout time, we requested for checkout time extension. They graciously agreed but still locked us out with card expired and we were in bath robe and locked out. It was a bit embarrasing and panicking to go to front reception like that. So, there was a miscommunication and that need to be sorted. Although they did renew the card promptly but definitely not a 5 star service. It seemed that they wanted us to be out soon. We checked the hotel immediately but was not happy. Front desk did not seem welcoming. They did not even ask at checkout time how was your stay. Not coming back here for sure.
Response from Mansour Memarian - Hotel Manager on 2024/1/19
Dear Vivek,Thank you for taking the time to share your experience on Expedia.We are concerned to read about the shortfalls during your stay. We always value feedback that we receive from our guests and look at it as an opportunity to improve our facilities and services, and as such take them very seriously. We have noted your comments and can understand the inconvenience caused. Rest assured the issues were strongly addressed to the team.We do hope that this experience will not deter you from visiting Palazzo Versace Dubai and that we will have the opportunity to welcome you again in the future.Sincerely,Mansour MemarianHotel Manager

10/10 Excellent

Mr Muhummed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Great hotel. Amazing stay
Stayed 9 nights in Dec 2023
Response from Mansour Memarian - Hotel Manager on 2024/1/9
Dear Mr. Muhammed,Thank you for rating Palazzo Versace Dubai on Hotels.com. We appreciate your comments and look forward to welcoming you again soon.Kind regards,Mansour MemarianHotel Manager

10/10 Excellent

Alan, Richmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked it for my mother and she loved it.
Stayed 1 night in Dec 2023
Response from Mansour Memarian - Hotel Manager on 2024/1/9
Dear Alan,Thank you for rating Palazzo Versace Dubai on Expedia. We appreciate your comments and look forward to welcoming you again soon.Kind regards,Mansour MemarianHotel Manager

10/10 Excellent

Wael, Mississauga

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful. The hotel staff are very friendly and helpful.
Stayed 5 nights in Dec 2023
Response from Mansour Memarian - Hotel Manager on 2024/1/9
Dear Wael,Thank you for rating Palazzo Versace Dubai on Expedia. We appreciate your comments and look forward to welcoming you again soon.Kind regards,Mansour MemarianHotel Manager

10/10 Excellent

SHINICHIRO

Stayed 1 night in Dec 2023
Response from Mansour Memarian - Hotel Manager on 2023/12/26
Dear Shinichiro,Thank you for rating Palazzo Versace Dubai on Expedia. We look forward to welcoming you again soon.Kind regards,Mansour MemarianHotel Manager

10/10 Excellent

Kalle

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful team ! Restaurants and wines too selection
Response from Mansour Memarian - Hotel Manager on 2024/2/6
Dear Kalle,Thank you for your feedback on your experience at Palazzo Versace Dubai. We hope to have the opportunity to welcome you back in the future.Kind regards,Mansour MemarianHotel Manager

10/10 Excellent

Svetlana, Elk Grove

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly one of a kind experience with excellent service
Stayed 2 nights in Nov 2023
Response from Mansour Memarian - Hotel Manager on 2023/12/13
Dear Svetlana,Thank you so much for taking the time to rate us on Expedia. We really appreciate your comments, which have been shared with our greater team. We look forward to welcoming you back again soon to Palazzo Versace Dubai.Kind regards,Mansour MemarianHotel Manager

10/10 Excellent

aman

Stayed 4 nights in Dec 2023
Response from Mansour Memarian - Hotel Manager on 2024/1/2
Dear Aman,Thank you for rating Palazzo Versace Dubai on Expedia. We look forward to welcoming you again soon.Kind regards,Mansour MemarianHotel Manager

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful unique hotel
Stayed 2 nights in Nov 2023
Response from Mansour Memarian - Hotel Manager on 2023/12/7
Dear Jeffrey,Thank you for rating Palazzo Versace Dubai.We appreciate your comments and look forward to welcoming you again soon.Kind regards,Mansour MemarianHotel Manager

8/10 Good

micky

Stayed 2 nights in Nov 2023
Response from Mansour Memarian - Hotel Manager on 2023/12/7
Dear Micky,Thank you for taking the time to rate Palazzo Versace Dubai on Hotels.com. We look forward to welcoming you again soon.Kind regards,Mansour MemarianHotel Manager

10/10 Excellent

Jerome J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second visit to the property and I stay here because I find it to be a good value for a 5 star property. The location may not be as convenient as some of the downtown hotels or as resort like as some of the beach hotels, but I find it to be quiet and a bit more relaxed from the hustle and full on tourist jam of downtown. The property itself is beautiful. The rooms are spacious and beautifully appointed, from the parquet flooring to the mosaic tiles in the bathroom to the furnishings. The staff is very attentive and professional, but friendly. I enjoyed the spa which was very nice and the services were great. Three pools to choose from and they were all fantastic. Several restaurant choices and the food offerings were excellent. I would highly recommend this property. The short car ride to downtown or other attractions is not of concern for the overall experience and amenities this property has to offer.
Stayed 6 nights in Nov 2023
Response from Mansour Memarian - Hotel Manager on 2023/12/7
Dear Jerome,Thank you for your continued patronage and for taking the time to write such a complimentary and detailed review of your stay with us at Palazzo Versace Dubai.I was delighted to know that you had another enjoyable stay with us. Our guest’s complete satisfaction is our main aim at Palazzo Versace Dubai and it is very rewarding for us to know this was achieved during your stay with us. I look forward to the opportunity of welcoming you once again to our hotel.Kind regards,Mansour MemarianHotel Manager

10/10 Excellent

Sam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Mansour Memarian - Hotel Manager on 2023/12/7
Dear sam,Thank you for rating Palazzo Versace Dubai on Hotels.com. We look forward to welcoming you again soon.Kind regards,Mansour MemarianHotel Manager

10/10 Excellent

Mensura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, restaurants were great! We met eve during breakfast. She was great. Very attentive, remembered our order every time we came down for breakfast. The rooms were Spacious and very clean. My husband and I are planning our next visit back
Stayed 6 nights in Oct 2023
Response from Mansour Memarian - Hotel Manager on 2023/11/9
Dear Mensura,Thank you for rating Palazzo Versace Dubai on Expedia. We really appreciate your comments and look forward to welcoming you again soon.Kind regards,Mansour MemarianHotel Manager

2/10 Terrible

Zainab

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
"My recent stay at this hotel was, without a doubt, the worst experience I've ever had. From the moment I arrived, I didn't feel welcomed at all. The room I was given had a persistent musty odor due to humidity. It was unbearable. During my three-day stay, I was continuously harassed about the breakfast buffet. Despite having paid for all three people, the hotel staff repeatedly claimed I had only paid for two. They would approach me at the table while I was eating, subjecting me to embarrassment in front of my group. I have never experienced such treatment at a hotel before. Don't be deceived by the name; the level of service at this hotel barely reaches three stars at best. Mostly the management staff were rude not the others
Stayed 2 nights in Oct 2023

10/10 Excellent

Jialin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious decoration through the hotel. Truly one of a kind, the hallway is decorated with fashion portraits and Versace scarves. Never seen a hotel so elegant and detailed oriented, even its elevator is nicely furnished. Would recommend to all! One small downside is that the neighborhood is still under construction so nothing much to do around and not the best environment.
Stayed 1 night in Oct 2023
Response from Mansour Memarian - Hotel Manager on 2023/10/24
Dear Jialin,Thank you for taking the time to write a review about your experience with us at Palazzo Versace Dubai. We really value all feedback. The positive motivates us and the improvement supports discussion and action where appropriate, so thank you. We do hope that we will have the pleasure of welcoming you back again in the future.Kind regards,Mansour MemarianHotel Manager

10/10 Excellent

Mihaela Florentina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You are the best !
Stayed 3 nights in Sep 2023
Response from Mansour Memarian - Hotel Manager on 2023/10/12
Dear Mihaela,Thank you for rating Palazzo Versace Dubai on Hotels.com. We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Mansour MemarianHotel Manager

10/10 Excellent

Latoya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely beautiful the staff victor and the staff from the q bar and the valet the waiters was very great. No other place for me to stay when i visit Again very soon
Stayed 7 nights in Sep 2023
Response from Mansour Memarian - Hotel Manager on 2023/10/12
Dear Latoya,Thank you for taking the time to share such fantastic feedback about Palazzo Versace Dubai. We are delighted to know that the service delivery and care afforded to you by Victor, Qs team, valet and waiters was such a delight and created an overall amazing experience. The team and I look forward to welcoming you back again in the future. Kind regards,Mansour MemarianHotel Manager

2/10 Terrible

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Sep 2023
Response from Mansour Memarian - Hotel Manager on 2023/10/24
Dear guest,Thank you for rating Palazzo Versace Dubai.We hope that we will have the opportunity to take care of you in future.Sincerely,Mansour MemarianHotel Manager

10/10 Excellent

Richard, Chelsea Heights

Stayed 2 nights in Sep 2023
Response from Mansour Memarian - Hotel Manager on 2023/10/24
Dear Richard,Thank you for rating Palazzo Versace Dubai on Expedia.We look forward to welcoming you back soon.Kind regards,Mansour MemarianHotel Manager

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was superb, staff was phenomenal, but the person who made our experience an excellent one was Mohammed, the manager/supervisor for the mosaic terrace. Wonderful and pleasant person, very attentive and accommodating, he was exceptional.
Response from Mansour Memarian - Hotel Manager on 2023/10/12
Dear Crystal,Thank you for taking the time to post such an amazing review about your stay at Palazzo Versace Dubai. We are delighted to know that the service delivery and care afforded to you by our team was such a delight and created an overall amazing experience. Your kind words on Mohamed will be shared personally. We look forward to welcoming you back again in the future. Kind regards,Mansour MemarianHotel Manager

6/10 Okay

Kuo

Liked: Cleanliness, property conditions & facilities, room comfort
Not so friendly.
Stayed 2 nights in Sep 2023
Response from Mansour Memarian - Hotel Manager on 2023/10/12
Dear Kuo,Thank you for rating Palazzo Versace Dubai on Hotels.com. We always value feedback that we receive from our guests and look at it as an opportunity to improve our facilities and services, and as such take them very seriously. We hope that we will have the opportunity to welcome you again.Sincerely,Mansour MemarianHotel Manager

8/10 Good

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed for one day but it was a good experience
Stayed 1 night in Sep 2023
Response from Mansour Memarian - Hotel Manager on 2023/10/12
Dear Tammy,Thank you for rating Palazzo Versace Dubai on Expedia. We appreciate your comment and we look forward to welcoming you again soon.Kind regards,Mansour MemarianHotel Manager

10/10 Excellent

Gurjeet

Stayed 2 nights in Sep 2023
Response from Mansour Memarian - Hotel Manager on 2023/10/12
Dear Gurjeet,Thank you for rating Palazzo Versace Dubai on Expedia. We look forward to welcoming you again soon.Kind regards,Mansour MemarianHotel Manager

10/10 Excellent

Aun

Stayed 1 night in Aug 2023
Response from Mansour Memarian - Hotel Manager on 2023/9/12
Dear Aun,Thank you for rating Palazzo Versace Dubai on Hotels.com. We are glad your enjoyed your stay and we look forward to welcoming you again soon.Kind regards,Mansour MemarianHotel Manager

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Very nice hotel in need of a face lift. The receptionist Hadeer was the most professional and caring person I have ever met in all the hotels I have stayed in. A true asset to Hilton Ramses. Thank you Hadeer with your wonderful professionalism and kindness you showed my wife I myself. The gym could use more equipment was a little disappointed.
Stayed 3 nights in Sep 2023
Response from Mansour Memarian - Hotel Manager on 2023/9/12
Dear Franco,Thank you for taking the time to post such an amazing review of your experience at Palazzo Versace Dubai. We are delighted to know that the service delivery and care afforded to you by our team was such a delight and created an overall amazing experience. Your kind words will be shared personally. We look forward to welcoming you back again in the future. Kind regards,Mansour MemarianHotel Manager

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful but Isolated.
We had stayed here before when there was a club if you were staying in a Club room. The Club was lovely with morning and afternoon tea and champagne and hors d'oeuvres in the evening. They have ceased the Club and now, even though the hotel is beautiful, the isolation from Downtown would make us choose another more convenient hotel. There is nothing in the neighbourhood within walking distance.
Stayed 5 nights in Aug 2023
Response from Mansour Memarian - Hotel Manager on 2023/9/1
Dear Jean,Thank you for taking the time to write a review about your experience at Palazzo Versace Dubai. We really value all feedback. The positive motivates us and the improvement supports discussion and action where appropriate, so thank you. We do hope we have the opportunity to welcome you back again in the future. Kind regards,Mansour MemarianHotel Manager

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Best hotel we have ever stayed in. Loved it!
Stayed 1 night in Aug 2023
Response from Mansour Memarian - Hotel Manager on 2023/9/1
Dear Tim,Thank you for rating Palazzo Versace Dubai on Hotels.com. We really appreciate your comments and look forward to welcoming you again soon.Kind regards,Mansour MemarianHotel Manager

10/10 Excellent

Kwasi A

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
Excellent choice of hotel. Clean, smart and friendly staff ready to assist. Check in was quick and was given an upgrade. Close proximity to the Dubai Mall and other places of interest. Will definitely stay there again.
Stayed 3 nights in Aug 2023
Response from Mansour Memarian - Hotel Manager on 2023/8/21
Dear Kwasi A,Thank you so much for taking the time to rate us on Hotels.com. We really appreciate your comments which have been shared with our greater team. We look forward to welcoming you back again soon to Palazzo Versace Dubai.Kind regards,Mansour MemarianHotel Manager

10/10 Excellent

Fatmah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with great welcoming service and noticeable attention to versace details
Stayed 1 night in Aug 2023
Response from Mansour Memarian - Hotel Manager on 2023/9/1
Dear Fatmah,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Mansour MemarianHotel Manager

10/10 Excellent

Noor

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience. I like the late check out favor .
Stayed 3 nights in Aug 2023
Response from Mansour Memarian - Hotel Manager on 2023/8/18
Dear Noor,Thank you for your feedback on your experience at Palazzo Versace Dubai. We hope to have the opportunity to welcome you back in the future.Kind regards,Mansour MemarianHotel Manager

10/10 Excellent

Rajesh

Stayed 3 nights in Jul 2023
Response from Mansour Memarian - Hotel Manager on 2023/7/28
Dear Rajesh,Thank you for rating Palazzo Versace Dubai on Expedia. We look forward to welcoming you again soon.Kind regards,Mansour MemarianHotel Manager