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Reviews of Spa Hotel Europa Royale Druskininkai

4 out of 5
Spa Hotel Europa Royale Druskininkai
Vilniaus Avenue 7, Druskininkai

Reviews

8.4

Very Good

Rating 10 - Excellent. 25 out of 59 reviews" "
Rating 8 - Good. 26 out of 59 reviews" "
Rating 6 - Okay. 3 out of 59 reviews" "
Rating 4 - Poor. 2 out of 59 reviews" "
Rating 2 - Terrible. 3 out of 59 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

kristina

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023
Response from Anzela Bilinskiene on 2023/10/2
Thank you for your score. We are looking forward to see you again soon. Kind regards,

10/10 Excellent

Austin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Got the large suite in main building, I would not like it near as much if in the newer addition. Had a small patio and easy access to the gardens. Got lucky on parking, grabbed the last spot available in the back, the front was full. Breakfast was incredible. My son's room was also in main building but not as nice as my room, but still pretty good. Odd it was the same price for both rooms.
Stayed 1 night in May 2023
Response from Reservation manager on 2023/7/17
Thanks so much for sharing your experience with us. Both rooms were the same category, however they differ from each others. We hope to see you again soon.

8/10 Good

Gerda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

egle

Disliked: Staff & service
Stayed 2 nights in Aug 2022

10/10 Excellent

Eva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Martin

Disliked: Staff & service, room comfort
Awful experience!
The booked room description was: 161-sq-foot (15-sq-meter) room with a balcony. The room was smaller than 161 sq ft and didn't have a balcony. They list single rooms on their site and it looked like they put two twins in one of those to accommodate us. When we checked in the attendant when pointing out the restaurant informed us that there was a wedding party that might not make the restaurant attractive and apologized for it. She didn't warn us that there would be incredible loud noise until 1:30 am. At that point they clearly moved the party inside so you could still hear the bass but the sound was acceptable. it would have been ok if they had moved the party inside at 11:00pm, but if they allow this kind of noisy celebration they should accept bookings from people that are not part of the wedding party.
Stayed 1 night in Sep 2019

8/10 Good

Torbjörn

Business traveler
Liked: Cleanliness, staff & service, room comfort
OK hotel, but always looks empty. Friendly staff, and Close to water park and city centre. Breakfast not the best with cold hard green eggs.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
is very good location, the staff very nice. next door to the health centre very convenient for the health spa treatment
Stayed 6 nights in Aug 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I asked in my reservation double bed and matras for baby. I didn't get any of them, and i had to ask both from reception. Also the pool was very small without possibility to sweem, and the sauna was closed due to maintanense. I paid for using spa, bet the included facilities were the small pool and the one hot tab. Not sauna or any other extra spa facilities. I am disappointed and feel sorry for paing so much money for staing in this hotel.
Stayed 1 night in Aug 2019

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goog fr a weekend break
Well appointed Hotel with Spa and Conference facilities. Several people from our group went for facials or massage The rooms were fine and the food was good My only criticism was the slow check in, one staff members yet they knew a dozen of us were arriving
Stayed 2 nights in May 2019

10/10 Excellent

aleksandar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was nice. The rooms are small. The beds are small. It was clean and the service was good.
Stayed 1 night in Jul 2018

4/10 Poor

Itzhak

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Disappointing
We took the standard room and it was small and inconvenient. The bath didn't have a curtain and the floor get wet and slippy. I expected much more from a four star hotel and the price I've paid.

8/10 Good

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only downside was the "Music Fountain" nearby, which BLASTS music all day. Impossible to nap/read/relax in hotel room during the day because of it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spa experience
Staff was very accommodating and informative about services in the area. Some hotel brochures need to be updated to reflect current hours, etc. location is next door to main therapeutic facility should more intensive services be required. Would definitely return.

10/10 Excellent

Sigitas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We spend there just one night together with our friends (different rooms). Our rooms were very clean, same as hotel. We haven`t used much of the hotel services, but we had dinner at the restaurant , so we had to wait for our food about 40 minutes (we have been told that it will take just 15 minutes). The waitress did not look as a professional at his job. Anyway, the food was tasty and our company was great , so it wasn`t big problem. :) Staff in the reception were very helpful, kind and professional. As we are Lithuanian citizens we find difficulties to find this hotel. I think it was because of road works, but there were no signs to find this hotel. As we already mentioned reception staff was very helpful :) We called there and they explained how to find this place. It might be more difficult for foreigners. Our overall rating is 5! We had a great time there.

8/10 Good

Anne

Traveled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Fint hotell, men dårlig service
Et flott hotell, men servisen kunne ha vært bedre. Restauranten var fin. Frokosten i helgen var god, men på ukedager har de tydeligvis ikke buffet - fordi vi måtte ta en tidlig buss rakk vi derfor ikke frokost den siste dagen og vi fikk ingen informasjon eller kompensasjon for dette. Vi ba resepsjonen bestille taxi for oss to ganger, men begge gangene ringte de ikke før vi kom ned. Engelskkunnskapene er begrensede. Rommet vårt ble heller ikke ryddet noen av dagene og jeg måtte hente nye håndkler selv. Plasseringen av hotellet er super! Bor her gjerne igjen, men skal ikke forvente så mye av betjeningen til neste gang.
Stayed 3 nights in Oct 2023
Response from Rezervatio Manager on 2023/10/18
Thank you so much for taking the time to post a review. We apologize for not having breakfast on your departure day. Our breakfast time starts every day from 8am. If guests wish to have a breakfast earlier, they have to request it in advance. The TAXI comes right after a call., so it is not necessary to call them in advance. We advice our guest to place a card on the door 'Please service my room' if they wish their room to be clean. We hope to see you soon again.

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Olli-Pekka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
9
Oikein mukavaa seutua tulen ehdottomasti uudelleen. Kahden koiran kanssa matkaavana alue täydellinen koirlle
Stayed 4 nights in Aug 2022

2/10 Terrible

Svetlana

Stayed 1 night in Nov 2021

8/10 Good

Olgerd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, nice hotel with special feeling;)
It was nice stay, we stayed in old part which to me is way better because of special feeling and different than any other hotel. Spa not very big, but good for hour of relaxation. I would mention only the breakfast part is bit badly organized. We were lucky that we have to wait only 10min. unfortunately after we came there was already a longer line, in any case it made us feel bad when you see people waiting to get a desk and waiting when you will finish your meal. We will come back!
Stayed 1 night in Sep 2021

10/10 Excellent

Maryte

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2021

10/10 Excellent

Ausrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect relaxation
We liked that the room had an actual double bed and not two single beds pushed together. The room is not very big, but it has all necessary things and even the fridge. It lacked some information about the hotel and services, e.g. how to use the Wi-Fi, how to order room service, etc. It was strange that there were bath robes but no slippers. We stayed here after the hike, so complementary entrance to the pool was very nice. Breakfast includes both cold and warm dishes, quite good variety.
View from the window of the room.
Hotel corridor.
Bathroom.
Room towards the door.
Stayed 2 nights in Jul 2021

8/10 Good

Olegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2021

8/10 Good

Aidas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Benas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rekomenduoju
Lokacija - centre! Puiki vieta !
Stayed 1 night in May 2021

10/10 Excellent

Elzbieta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polecam
Super hotel w samym centrum .
Stayed 1 night in Jul 2020
Response from Daiva Maziukė on 2020/7/22
Dzien dobry, Dziękujemy za poświęcenie czasu na podzielenie się swoją opinią. Będziemy czekać na powrót!

10/10 Excellent

Aleksiej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019

8/10 Good

Raimondas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Stayed 5 nights in Jul 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Katarzyna

Liked: Cleanliness, staff & service, room comfort
Ogólnie hotel jest ok. Tylko standard pokoju jak na 4 * jest słaby-zdarta tapeta. Hotel potrzebuje remontu. Śniadania bardzo dobre ale mały wybór
Stayed 1 night in Jul 2019

10/10 Excellent

Laima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Ramune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parenka kambarį pagal individualius poreikius
Į kliento poreikius įsiklausantis personalas - registracijos metu perklausia kas aktualu: vaizdas į fontaną, vaizdas į upę, kambarys arčiau gydyklų ar arčiau restorano. Dvivietis kambarys tikrai didelis, nes apsistojant su dviem vaikais ir papildomomis lovomis - vietos daug. Puiki garso izoliacija tarp kambario ir koridoriaus. parkavimas prie pat viešbučio. Vonios kambariai su vonia. Pusryčių stalas labiau pritaikytas suaugusiems. Skurdokas vaisių stalas, nėra blynelių, virtinukų, kakavos ar pan. Restorano padavėjų aptarnavimo kokybė tobulintina.
Stayed 1 night in Dec 2018

8/10 Good

SIARHEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puikus viešbutis maloniam poilsiui
Buvome apsistoję liukso klasės numeryje ir tikrai likome patenkinti viešnage. Kambarys buvo erdvus ir atitiko aprašymą, pusryčiai taip pat puikūs. Pats viešbutis įsikūręs autentiškame istorinės reikšmės pastate. Tačiau didžiausią įspūdį paliko personalas, kuris tikrai vertina ir rodo dėmesį klientui. Didelis ačiū Anželai už profesionalumą.
Stayed 1 night in Sep 2018

8/10 Good

WIOLETTA

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
W pokoju nie było lodówki .w opisie oferty miał być balkon a nie mieliśmy balkonu
Stayed 2 nights in Aug 2018

8/10 Good

Konrad

Liked: Staff & service, property conditions & facilities, room comfort
Hotel położony w centrum Druskiennik, około 200 metrów od Aquaparku. Mieliśmy pokój w nowym budynku na 5 piętrze z widokiem na Niemen. Basen hotelowy był czynny podczas naszego pobytu tylko od 8 do 11 więc nie skorzystaliśmy:-( Śniadania kiepskie.
Stayed 2 nights in Jul 2018

8/10 Good

Oleh

Liked: Cleanliness, staff & service
Disliked: Room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Hyggeligt hotel ved sanitorium
Flot hotel.skønt vi kunne gå fra hotellet og gennem til sanitorium. Syntes godt tv på vær kunne have flere intetnationale kanaler. Og større tv. Var meget lille tv .
Stayed 3 nights in Apr 2018

6/10 Okay

Juozas

Liked: Cleanliness, staff & service
Prastokai, tik vieta gera
Vieta gera bet viesbutis neatitinka 4 zvaigzduciu, kambariai reikalaujantys atnaujinimo, lova sukritus ir isguleta. Pusryciai labai prasti. Nerekomenduociau.
Stayed 1 night in Feb 2018

8/10 Good

GEORGIOS

Liked: Cleanliness, property conditions & facilities, room comfort
Great 2day trip
Warm room, soft bed, poor breakfast, cold corridors to Aquapark
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

franck, Montpelliér

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel mais un peu déçu
L hôtel ne correspond pas à un quatre étoiles il est un peu Bruyant nous entendions les voisins la superficie de la chambre standard est petite la salle de bain est très petite et mal agencée le petit déjeuner est copieux et le personnel d'une tres grande gentillesse et efficacité

10/10 Excellent

Audrius

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Giedrius, Kauno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Patiko
Liuksas labai geras :)

8/10 Good

IVARS, LV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal Hotel
Kopumā laba viesnīca, bet nav sākta apkures sezona bija reāli auksti, un 239 numuriņā visu uzturēšanās laiku nenormāli smirdēja pēc kanalizācijas

10/10 Excellent

vaida_jankauskaite, Klaipeda

Liked: Cleanliness, staff & service
Patogi lokacija
Kambarys sujungtas su kitu kambariu (durys), todel girdeti kaimynai.