The housekeeping could have been better, when we arrived there was dust on the end tables/tv stand,as well as mens beard trimmings in the washroom,around the sink area.We had left for the day and arrived back around 230/3, thinking our room would have been serviced (as i needed more towels, coffee, garbages emptied, and our beds made) however they weren't done yet. I caught a housekeeper in the hallways and said "our room hasnt been done yet, i just want to make sure it gets done before they all leave for the day, i need the garbages and what not done" . She said she would do it. When we arrived back at 430, only the garbages were done and we had 2 extra towels. Our bedding was a mess, and the coffee wasnt re stocked. As a housekeeper, you should go above and beyond what is expected.Just because i said quote on quote "i just need the garbages and what not done" doesnt mean i only wanted the garbages done, we left our bedding a mess thinking they would get made.
Also, towels are an issue. I made a suggestion that they should have pool towels readily avaliable for guests in the pool area, as having to use the shower towels available in the room leaves the guest short on towels to actually shower with. From what i was told, apparently they tried that but towels went disappearing more often. I had to make a stop at the laundry room every trip to the pool to ask for a few pool towels. Also, a clock in the pool area would be highly appreciated