Downtown Cancun Vacations from NT$24,950

Just spent 5 night at Hotel NYX with my husband and 3 teens. The staff are incredible especially the beach wait staff they are busting their butts serving everyone on the beach. Food was really good. The beach was beautiful well maintained and the lifeguard was vigilant. The bartenders were great and the cleaning crew did a good job. I will say some of the policies were just a bit annoying. My daughter wasnt feeling well and I wasnt "allowed" to bring her food. Also, I initially put on the reservation we were celebrating my sons bday and they responded that it was added AND we were asked about it at check in and we confirmed it but there was never anything done. Not a door banner or sang HBD nothing. My Son is a bit shy so I didnt push it but it a little disappointing. It was a family bday/Fathers Day trip. Overall we had a great time. I miss the pepino locos and rum rummers on that beautiful beach.

There is always a good time at temptation. The pool parties are fun unfortunately on this visit, we noticed a lot of the restaurants were closed. The gift shop was closed. It was as if we could not get the full experience because so many of the amenities and attractions were not open.

Amazing property, great restaurants, great accommodations and amenities but the best thing about this resort is the staff. They go above and beyond to make your stay memorable, relaxing and fun!

Been going to “Royal Resorts” for about 12 years, and have always loved it. The purchase by Holiday Inn has definitely been noticed. Primarily with the food options and quality. The food was one thing that really separated these resorts from others, and unfortunately it has gone drastically downhill in this area. We have never had GI issues in the past, and this trip we both were dealing with them during the whole stay. We heard other guests talking about their stomach issues as well. The quality was the biggest issue, but the lack of offerings was evident as well. Overall big disappointment to see a company that has had such high standards fall so quickly. Unfortunately we will be looking at other options for the first time in over a decade.

Our stay was relaxing overall, and the property itself is clean, well-maintained, and comfortably sized. While there were many positives, a few small details fell short of expectations. The staff were friendly, hardworking, and consistently helpful. A special shoutout to Lucy, who stood out for her excellent service and warm demeanor—she truly enhanced our experience. However, I was disappointed that, despite notifying the hotel about the special occasion behind our visit (via email a month, then 2 weeks, then 3 days in advance), there was no acknowledgment upon arrival. Other guests received “Happy Birthday” or “Welcome Back” banners on their doors, and the absence of something similar for us was disheartening. It’s often the little touches that leave a lasting impression. The resort offers five restaurants, and Satsu, the Asian restaurant, was by far our favorite—absolutely delicious! The drinks were great too; according to my husband, they weren’t watered down, which is a plus. Room service was prompt and reliable. While the menu could use more variety, the items we did try were tasty. The pool area was clean and enjoyable. Unfortunately, the beach wasn’t usable during our mid-June stay due to a heavy presence of Sargassum At times, there was a noticeable sewage scent on the property, which detracted from the overall ambiance.